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Southern Sun Mayfair Nairobi

#16 of 125 Hotels in Nairobi
Certificate of Excellence
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Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
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Southern Sun Mayfair Nairobi
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487 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
  • All months
    (487)
  • Mar-May only
    (107)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (159)
  • Dec-Feb only
    (108)
All months
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

20.6.15 - 23.6.15 Business trip Overall nice hotel, rooms clean, staff helpful, polite, good choice of food which actually tastes good also! Rooms could possibly do with updating, however they were clean and spacious!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Mombasa, Kenya
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

southern sun Mayfair is an excellent place and the rooms are perfect the food is very nicely made and the staff are always there if any thing is needed. the hotel is very well structured and i suggest that anyone can go there. there is also a spurs restaurant in the hotel and the kids can go and play when... More 

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Kampala, Uganda
1 review
5 of 5 stars Reviewed 1 week ago

Excellent and cheerful service at reception and the dining room.Lovely courteous staff who smile and say "hello" at all times of the day; the breakfast staff were particularly pleasant to see every morning. One of the best breakfast buffets I've ever experienced. Every type of food imaginable was there, including several items I crave when I work overseas for long... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear ckoczoro Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Bethesda, Maryland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff very friendly and helpful, convenient location, good food - including excellent coffee with breakfast. Room was comfortable and quiet. Fitness center OK, quick check-in process, good conference facilities. Only downside was wireless internet in room extremely slow and spotty. Connection was much better in common areas such as poolside and conference rooms. But sometimes it's a bit inconvenient to... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Ben_E_Phillips Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our IT Team for consideration and we look forward to welcoming you back to Southern Sun Mayfair... More 

Glion, Switzerland
Level Contributor
101 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed my stay in this Southern Sun. Rooms are basic but clean. Staff is accommodating and flexible. Conference facilities were well run, barring some street noise. There is a 'Spur' restaurant and a nice pool bar & restaurant. All situated around a relaxed garden setting. Wifi in room was not working and cumbersome at times in the conference rooms.

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Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear CeesF Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Your comments have been constructively communicated to our IT Team for consideration and we look forward to welcoming you back to Southern Sun Mayfair... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

If you are visiting the Westlands orNorthern Nairobi areas, great place to stay, quiet, peaceful with excellent staff and entertainment. Rooms are comfortable, but not glitz and glam, far more in fitting with the hotels overall peaceful feel.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 760nicolash Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

US
Level Contributor
81 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was there as part of a package trip, so wasn't sure what to expect. Found the rooms to be well-kept and service very good. The restaurant inside the hotel isn't that good. But the kitchen by the pool that serves breakfast does an excellent job.

Was this review helpful? Yes
Michael P, Guest Relations Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear xeno111 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Nairobi, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel 10yrs ago on our first night of honeymoon. We were returning during our 10th anniversary on 23rd May 2015. The hotel has maintained the green gardens and the wood finishing in most of the areas giving it a country feel in the city. Improvements over time and renovations to the rooms have been done. Our... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear anneedwards2014 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for allocating the incorrect room type for your stay. Your comments have been constructively communicated to our Front Office Team to assist us in improving our service delivery... More 

Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed 5 weeks ago

I enjoyed my stay and realized full value for money-the staff were very friendly-from the guards to the receptionist as well as the waiters. I would stay at the same establishment if i travel again and would highly recommend for my friends..

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear 15Wandae Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Llanwrtyd Wells
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 24, 2015

Very friendly and willing staff. who were accommodating at all times. Clean, comfortable rooms with decent shower and free wifi. Pleasant ambience. The food was good, if not outstanding in the poolside restaurant. I visited the steak restaurant twice but found it very noisy.

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear jysLlanwrtydWells Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

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