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Southern Sun Mayfair Nairobi

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Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
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Southern Sun Mayfair Nairobi
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Southern Sun Mayfair Nairobi
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466 reviews from our community

Traveler rating
    145
    232
    61
    25
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (466)
  • Mar-May only
    (94)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (159)
  • Dec-Feb only
    (108)
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Kampala, Uganda
1 review
5 of 5 stars Reviewed yesterday NEW

Yes, i agree that there is Good service at Southern Sun, Nairobi. I liked the food, calm environment and green gardens with water flowing and fish swimming around. The rooms are relaxed, large corridors, great room service and many TV channels.

Review collected in partnership with Tsogo Sun Hotels

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port louis
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is of high standard with a nice and courteous personnel. The rooms and service are as well of good standard. the foods, drinks and cocktails are varied and pleasant. The breakfast either in room or buffet is well served with a wide choice or fruits, cereal and main dishes. The environment is peaceful and fairly secured but only... More 

Review collected in partnership with Tsogo Sun Hotels

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Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel for the last 20 years or so. Built in the 1940s, it has kept its character, while gradually modernizing itself. A great hotel to come back to on a regular basis, with friendly and welcoming staff. One feels at home and enjoys the gardens, pools and restaurant. The stir-fried at the pool restaurant is... More 

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Diani
1 review
4 of 5 stars Reviewed 1 week ago

A very beautiful hotel, well maintained and in a quiet location. Staff are always very helpful. 100% recommended. The restaurant has wide variety of foodstuff to choose from. The only problem i experienced was the door lock. It jammed several times and had to get key replacement several times.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear GiorgioDiani Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall. Please be advised that we have since had all our door locks serviced and this issue has been resolved. We look forward to welcoming... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I am pleased to say the staff at this hotel are refreshingingly professional from the person doing the gardens to the head food manager. The pride taken to deliver an all round high level service is astounding

Review collected in partnership with Tsogo Sun Hotels

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Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Katherine M Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you so much for your kind comments regarding our staff, much appreciated. We look forward to welcoming you back to Southern Sun... More 

Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Finding a hotel in Nairobi can be a bit of "sticker shock" for those who have not been to Nairobi in the past. So, it can be hard to find a nice hotel and a reasonable price. But, the Southern Sun Mayfair gives you a great deal of value for the price. It is definitely a hotel that caters to... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear David S Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you for your kind comments and remarks about our Hotel and the staff at Southern Sun Mayfair Nairobi. We look forward to... More 

Ribe, Denmark
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Arriving late after a long flight it was very refreshing to get a wet face cloth and a glass of cold orange juice as the first before checking in. Two nights stay with excellent service, very fine restaurants and comfortable room. High standard of service and helpfulness of the staff.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Mogens/Marianne R Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

When I arrived at the hotel yesterday morning to attend a meeting, in the car park one of the staff noticed that one of my tires was not fully inflated. I told him I was aware, but that I had been so busy I hadn't got round to doing anything about it. He immediately offered to drive my car to... More 

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear MikeEldon Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your experience with us and thank you so much for your comments regarding Dennis, I have passed on your thanks to him personally. We look forward to... More 

Nairobi, Kenya
Top Contributor
104 reviews 104 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff are very friendly indeed, but do insist on receipts for drinks and food as I have experienced several times that receipts have not been given. The food is very basic at the main hotel and although they have another restaurant, that too is not that great. The gym is nice and there are two swimming pools, one for... More 

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear smatlock10 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel provides unrivaled service that reaffirms its reputation as the leading luxury and business hotel in Kenya. Located in a a secure and easily accessible neighborhood, the hotel boasts superbly furnished rooms

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Edwin O Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

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