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Southern Sun Mayfair Nairobi

#15 of 125 Hotels in Nairobi
Certificate of Excellence
Hotel website
Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Best prices for: 1 room 1 guest
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Southern Sun Mayfair Nairobi
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Southern Sun Mayfair Nairobi
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479 reviews from our community

Traveler rating
    149
    239
    63
    25
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel 10yrs ago on our first night of honeymoon. We were returning during our 10th anniversary on 23rd May 2015. The hotel has maintained the green gardens and the wood finishing in most of the areas giving it a country feel in the city. Improvements over time and renovations to the rooms have been done. Our... More 

Was this review helpful? Yes
Nairobi, Kenya
1 review
4 of 5 stars Reviewed 3 days ago NEW

I enjoyed my stay and realized full value for money-the staff were very friendly-from the guards to the receptionist as well as the waiters. I would stay at the same establishment if i travel again and would highly recommend for my friends..

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Llanwrtyd Wells
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very friendly and willing staff. who were accommodating at all times. Clean, comfortable rooms with decent shower and free wifi. Pleasant ambience. The food was good, if not outstanding in the poolside restaurant. I visited the steak restaurant twice but found it very noisy.

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear jysLlanwrtydWells Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Mombasa, Kenya
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

is a very trendy and comfortable place right in the city, we stayed for one night, very comfortable, friendly staff, although i had to personally visit them when i was doing my booking as i didn't get any response though my e-mail query. the service was great, with a complimentary drink voucher.

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Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Vivek S Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the initial lack of response to your enquiry - this is certainly not the level of service delivery that we pride ourselves on. I am glad... More 

Durban, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

always a pleasure staying at Southern Sun mayfair. same quality service as I would receive in South Africa. feels like home away from home. Very friendly and attentive staff as well as efficient airport transfers.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Vishanr2015 Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

A great place to stay, with the most welcoming and friendly staff. My favourite place to stay in Nairobi! Nothing was too much trouble for all the staff, and the management led by example, making sure at every turn that my colleagues and I were being taken care of.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Donaldgrahama Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you for your kind comments regarding our staff and management team - much appreciated. We look forward to welcoming you back to Southern... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel. It has a lot of charm with its beautiful oak staircase and its quaint courtyards. This hides an expansive set of rooms to the back of the hotel. There is an open dining area with ample small boutique shops and service providers. Our room was somewhat small and had no particular view. But that... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear SamPerera Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and thank you for your kind comments regarding our staff. We look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Please make Sure you apply for rooms starting with 4 ;-) !! dont go for the rooms with 1... :( Disaster !!... Make Sure to eat breakfast next to the Pool !! lovely view and Great Weather in hotel !! :-)

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Kasra A Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall including your breakfast at the Oasis Restaurant. We look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future.... More 

Nairobi, Kenya
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went for a friend's graduation here and the buffet was amazing. The hotel setting is great too with a well manicured garden. Felt the dining area was small though. Food is well done!!! Staff is polite which is real nice as well!!!

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Nakusupat Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your experience in our Oasis Restaurant.and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General... More 

Watford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The Southern Sun Mayfair in Nairobi is exceptional for it's welcoming staff team; everyone is super friendly. I was here just for 2 nights on a business trip and consequently didn't make use of all the facilities that the hotel has to offer, such as the pool, gym, bar/restaurant. However, I did notice that the pool is kept very clean... More 

Was this review helpful? Yes
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Greg W Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards, Michael Phillipson General Manager More 

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