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PrideInn Hotel Raphta Road

Raphta Road | Westlands, Nairobi 00200, Kenya
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PrideInn Hotel Raphta Road
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151 Reviews from our TripAdvisor Community

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Traveler rating
    117
    15
    9
    7
    3
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14
32
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (30)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (46)
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Hyderabad, India
2 reviews
1 of 5 stars Reviewed 2 weeks ago

It was a bad experience - unwelcoming staff; mosquitoes; no hot water; dust all over; and no one who was bothered! Was sent to the restaurant for currency exchange; was charged an exorbitant rate - later realized that they were not authorized to change currency at all. Only good thing was that I was there only for a night!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Mkenya1, Manager at PrideInn Hotel Raphta Road, responded to this review

Dear manoj_kapoor Thank you for the review on TripAdvisor, We have noted your concerns regarding your stay at PrideInn Raphta & would like to assure yiu that the issues highlighted have been fully addressed by management. We would like to have a chance to host you again & show what we have done to improve on guest experience. I look... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

While views about the hotel are stunning, it is the proximity to the most secure and calm neighborhood that gives Pride-Inn the best edge against all the hotels I have visited across the country. It's just far enough out to escape the bustle of town, yet close enough to walk and explore some of the best social amenities like the... More 

Was this review helpful? Yes 1
Eugen T, Manager at PrideInn Hotel Raphta Road, responded to this review

Dear Ayieko, Thank you for the review. We are pleased to read that you & the family enjoyed your stay at PrideInn Raphta. We believe in complete guest relaxation when choosing our furniture & decor for all our rooms & that comfort is key to an enjoyable holiday. We look forward to hosting you & the family in future. Best... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed June 10, 2015

The place had a quiet and serene ambiance that gave us a perfect bonding time to celebrate our 5th year wedding anniversary with my Husband. Service was excellent and the staff were really friendly. The food was delicious. See you next year same time...

Was this review helpful? Yes
Eugen T, Manager at PrideInn Hotel Raphta Road, responded to this review

Dear Annastasia, Thank you for the wonderful review. We are delighted to know that we managed to meet your expectations and the team succeeded in providing you with personalized service that made your celebration special. Once again, Thank you for choosing and sharing your staying experience on TripAdvisor and we look forward to welcoming you again at PrideInn Raphta Road.... More 

1 review
5 of 5 stars Reviewed June 10, 2015

Traveled to Kenya a few months ago, the hotel I stayed in Pride Inn was recommended by Thomson's agency. The expedience I had was out of this world, the rooms where large enough, comfortable and had fans. The staff also provided a hospitable and friendly environment for our stay, these showed there level of commitment to their profession. The service... More 

Was this review helpful? Yes
Eugen T, Manager at PrideInn Hotel Raphta Road, responded to this review

Dear Marley W, Warm Greetings from PrideInn Hotel Raphta Road. We are glad that you enjoyed your stay. I will be sure to pass your sentiments to the staff who made it memorable. Sincerely Yours General Manager More 

Wellington, New Zealand
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 24, 2015

The rooms are not air conditioned, but have fans. The roof fans work quite well, but some only have a plug in fan which don't. The water wasn't always warm also. The food is quite good, but many menu items were not available. Staff are helpful and service good. Doubt I'd stay there again. It was cheap, but suspect for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PRIDEINN_12, Manager at PrideInn Hotel Raphta Road, responded to this review

Thank you for your feedback and bringing the concerns to us. We promise the best next time. As you witnessed, PrideInn Raphta is under renovation to have it one of the best facilities in Nairobi. We do appreciated your support. Your views are very important to us. Lawrence Kinyua More 

Atlanta, Georgia
Level Contributor
214 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
2 of 5 stars Reviewed January 1, 2015

The photos on their website are renovated rooms. We arrived, after making a reservation six months prior, and they were surprised by our arrival. We ended up in an old room with a bare florescent light bulb fixture on the ceiling, peeling paint and exposed plumbing pipes. Breakfast was okay, but overall, it was not what we expected.

Was this review helpful? Yes 1
PRIDEINN_12, Manager at PrideInn Hotel Raphta Road, responded to this review

Thank you for your feedback. Management do apologize for all the inconveniences caused. It is against our service culture to fail in satisfying our clients, We also regret that corrective measures were not taken immediately. Please do not hesitate to visit Raphta next time you are in Nairobi. Lawrence Kinyua More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 20, 2014

people are the essential backbone to any service industry, the receptionists are easy on the tongue. they are quick to make you feel at home and welcome. they even remembered my name. being the second time returning,

Was this review helpful? Yes
Eugen T, General Manager at PrideInn Hotel Raphta Road, responded to this review

Dear Hiram, Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you were warmly welcomed and they remembered your name. I have personally passed your feedback to the receptionists who are evidently doing a good job.Our friendly and helpful staff strive to... More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

Visited PrideInn Raphta last month, must say that it is definitely a very good hotel especially considering the price. Service was excellent and very friendly staff. A very quiet environment and overall a good stay...

Was this review helpful? Yes 1
Eugen T, General Manager at PrideInn Hotel Raphta Road, responded to this review

Dear GlorySafaris, Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that the service was excellent. I’m also excited to note that the staff were friendly and it is something we are very keen on as a hotel. Thank you for your recommendation... More 

Waco, Texas
2 reviews
3 of 5 stars Reviewed November 18, 2014

We stayed just one night as we transferred out the next morning so we didnt want to spend too much. The hotel is affordable though small and frankly was not very clean for us. Upon returning to Nairobi we did choose another hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Eugen T, General Manager at PrideInn Hotel Raphta Road, responded to this review

Dear Daniel, Thank you very much for sharing your great experience at PrideInn Hotel Raphta. We do appreciate your feedback. PrideInn Hotel Raphta is wholly committed to serve our guests exceptionally and ensure their experience with us is exceeding. I am sad to hear you found the hotel not clean. We have very stringent rules on service provision and the... More 

Perth, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 27, 2014

We enjoyed our stay at Raphta Rd Pride Inn so much we booked in again before we flew out. The staff were great and the hotel is close to main roads but surpisingly quiet. The food was great too! Conveniently close to the Sarit Centre for us to get necessities before heading off on our trip around Kenya. Happily recommend... More 

Was this review helpful? Yes
Eugen T, General Manager at PrideInn Hotel Raphta Road, responded to this review

Dear Honeydew, Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you found our food and staff to be great. As you have mentioned we pride ourselves with the quite environment and its perfect for someone who wants get away from the... More 

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