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Comfort Gardens Guest House

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UN Cresent Road plot no 34, Nairobi 00621, Kenya
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1 room 1 guest
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Comfort Gardens Guest House
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Gardens Guest House
See the most recent reviews
Sydney
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 16, 2013

I booked a room nearly three months in advance. When I arrived about 3pm in afternoon, they didn't have a room for me, and sent me off to the "annexe", which was a completely different place of a lower standard (e.g. no pool, restaurant, nice gardens etc, quite small room). At no stage did they offer to make up the... More 

Was this review helpful? Yes 2
DerKenyan, Manager at Comfort Gardens Guest House, responded to this review

Dear Client, Hope you are well First and Foremost I kindly apologize on behalf of Comfort Gardens fraternity for booking you in another guest house without your awareness We genuinely regret for any inconveniences caused to you because of this We strive to ensure our esteemed guests experience the best visit possible during their travels, but we fell short of... More 

Calgary, Alberta
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed October 9, 2013

We stayed here twice during our recent trip to Kenya. The first time, the room had been updated and was okay but the second stay the room was not nice at all. When we complained that the two types of rooms were not comparable and we should not have to pay the same price for both stays, they were not... More 

Was this review helpful? Yes 1
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Hallo Kimberly, Hope you are faring on well Thank you for taking you sweet time to comment in the trip advisor Let me take this time to apologies for any inconveniences caused and the unsatisfactory service that you received. We promise that we are going to pull up our socks and next time will offer much better service Thank you... More 

Travelers are raving about these Nairobi hotels

Dili, East Timor
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 3, 2013

I stayed only one night arriving late and leaving early the next morning. The staff were very helpful and accommodating and the room was very comfortable and clean. Overall very good value for money and a pleasant experience. The location was perfect for my needs being next to the Village Market and within walking distance of the UN office.

Was this review helpful? Yes 2
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Dear Smoghead, Hope you are well.Thank you for taking your time and giving a comment on our guesthouse It was a privilege hosting you and hoping to see you again .Am glad we could meet your expectation.Thank you once more for choosing comfort gardens as your second home. Be blessed. More 

London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 12, 2013

Although this is not a luxury establsihment, the venue is indeed comfortable and the service is friendly and enthusiastic. Within (real) walking distance from a major shopping centre, safe environment. Transfers done punctually. Good wifi, good food. Will stay here again.

Was this review helpful? Yes 1
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Dear Esteemed guest, Thank you for taking your time to comment on our guest house.Am glad that you enjoyed your stay with us. It was our pleasure hosting you and hope will host you again.Thank you for choosing Comfort Garden as your second home and have a nice evening More 

Zaandam
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed August 3, 2013

We stayed just for 2 nights. The place is in a quiet and save part of the city. A driver from the hotel should pick us up from the airport but he never came. So we arranged are own transfer to the hotel. In the hotel stayed a lot of foreign guys who were working for the UN or some... More 

Was this review helpful? Yes
Comfort G, Front Office Manager at Comfort Gardens Guest House, responded to this review

Hello Mello.Thank you for your view and opinion on our guest house.I would like to thank you for choosing comfort garden and it was our pleasure hosting you. I take this oppurtunity to apologies for not finding our driver at the airport and i promise that next time we will not let you down. Looking forward to hosting you again More 

Toronto, Canada
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 31, 2013

We stayed here for 1 night July 12, 2013 prior to our safari and arrived late & left very early the next morning. It was a bit hard to find at night, and our cab driver had to pull over to ask for directions. A positive was that it is in a very secure location close to the UN headquarters... More 

Was this review helpful? Yes
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Dear Carole, Thank you for taking your time and sharing your opinion.Am glad you enjoyed our service and we promise to improve on the standard of our rooms.It was a privilege hosting you and you are much welcome to stay with us again.Have a blessed day More 

Baltimore, Maryland, United States
1 review
5 of 5 stars Reviewed July 23, 2013

This is my third long term trip to Nairobi and fourth hotel. This is an African style hotel, but with extra amenities. I stayed at the nearby European style luxury hotel for far too long before I found Comfort Gardens. Some of the issues mentioned by other reviewers (hot water occasionally missing, confusion over the bill) are also endemic to... More 

Was this review helpful? Yes
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Hallo Clarissa, Hope you are well.It is good hearing from you.Thank you for the long stay you had with us and the positive views you have of us.Please note that now we do have new drivers and they are good at what they do.Am glad that you enjoyed your stay with us and hope that we will host you again... More 

Red Bank, New Jersey
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 22, 2013

We took the "executive room" in the "new wing" of the Comfort Gardens, and found the room still small. I don't know what the non-executive rooms in the old wing look like, but I would not want to stay there. Everything was clean, but the room was small. BTW, you had to climb two sets of stairs to get there.... More 

Was this review helpful? Yes
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Dear our Honored Guest, We are grateful for taking your time and reviewing this page. My company is very grateful for choosing our establishment. Of most importantly, is that we have noted the hustle most guests undergo to access the staircases.Kindly be assured next time you pay us a visit, the elevator will be in place! All the best. More 

Dublin, Ireland
2 reviews
3 of 5 stars Reviewed July 3, 2013

Positives: beautiful garden and swimming pool area. The staff are polite and helpful. The wifi is reliable and a good speed. Great location, 3 minutes walk from the Village Market Mall which has a good selection of restaurants. The hotel is very safe as is the surrounding area. Negatives: Pricing is unclear. Hotels.com states that the airport pickup service is... More 

Was this review helpful? Yes
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Dear Esteemed guest, Thank you for taking your time to write on our trip adviser, We were privileged to have you here with with us,We appreciate everything that you have written and we have worked on it to improve our establishment so that such mistakes will not happen again in the future. Thank you and we hope to see you... More 

Somerset, United Kingdom
Level Contributor
109 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed June 23, 2013

This hotel appears to have grown incrementally from a residential property to a guest house to a fully-fledged hotel, and it shows. It comprises adjoining blocks that don't fit together well - you walk through a TV room and dining area to get to most of the rooms. My room was adequate but noisy due to the narrow corridors, lightweight... More 

Was this review helpful? Yes
Comfort G, Public Relations Manager at Comfort Gardens Guest House, responded to this review

Dear Esteemed Guest, Thank you for choosing to stay here in our establishment, We really appreciate your comments on our trip adviser, you help us to grow and improve where necessary, we have new professional drivers, we have also improved in many areas, we hope to see you here again. thank you for everything. More 

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