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Sankara Nairobi

#13 of 130 Hotels in Nairobi
Certificate of Excellence
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Woodvale Grove, Westlands, Nairobi 00606, Kenya
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Sankara Nairobi
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533 Reviews from our TripAdvisor Community

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Traveler rating
    300
    173
    32
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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  • Italian first
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English first
  • All months
    (533)
  • Mar-May only
    (133)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (130)
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Cape Town Central, South Africa
1 review
3 of 5 stars Reviewed 2 days ago NEW

They try somewhat but does not compare to old world charm of the Serena. Stuffy indoors with no open windows. AC wasn't working. Make sure you order breakfast on early departures as breakfast only opens as 6. I missed it. At $380 per day I don't think it's worth the money. Had to go to another hotel to use the... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear SolBezuidenhout, Thank you for sharing your feedback from your recent stay with us. We appreciate that you took the time to review our property. Please accept our apologies the spa didn't meet your expectation and hope to have the opportunity to exceed your expectation in the near future. Truly, Khaled Helmy More 

Washington DC, District of Columbia
Level Contributor
11 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel was a real treat and worthy of all of its accolades...As a first time visitor to the country and Nairobi, I didn't know what to expect from a lodging accommodation perspective as star ratings can be inconsistent as one finds when traveling the world. However, this beautiful welcoming space did not disappoint...It is refreshing and inviting, grand yet... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Gregg J J, Thank you for taking the time to share your experience at Sankara Nairobi. I was touched by your compliments and immediately shared it with the entire Sankara team. This will encourage us to continue to strive in our relentless efforts in the pursuit of excellence and personal growth. Your generous compliments have been passed on to... More 

Nairobi, Nairobi, Kenya
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The roof top pool is a must-visit! Relaxed environment with nice cocktails, shisha, and yummy bitings. It gets a bit cold and windy, so dress warmly if staying into the evening. We ate dinner and breakfast at Artisan and I was very impressed by the service and quality of the food. The chef even customized my entree to fit my... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Abigail G, Thank you for taking the time to review our property. We are very pleased that you enjoyed your stay with us; and had a great time at our hotel! We are looking forward to welcoming you back in the near future. Truly, Khaled Helmy General Manager More 

London
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Unfortunately, due to the situation in Kenya, the hotel was very quiet. I, however did not mind this as it meant all the helpful staff had even more time to help me, which they certainly did. The hotel itself is beautiful. Rooms are luxurious. The pool and rooftop bar are wonderful. It is right next to the Surit Centre, which... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Raver L, Thank you for your generous compliments for the hotel and Sarabi Pool & Supper Club We look forward to welcome you back to Sankara Nairobi in the near future. Truly, Khaled Helmy General Manager More 

Oslo, Norway
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for the 8th time now. I love this hotel. It provides everything you expect from a luxury hotel, but in an understated elegance with African inspired decor (without becoming safari camp). Very elegant, understated and welcoming. Love the rooms. The new Blaze restaurant is the best I've found in Kenya. The icing on the cake is the roof... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Espadaman, Thank you for your review dated August 3rd, 2015 and for taking the time to write this positive review. We are always happy to hear from our guests and more so to hear that you had an excellent stay. We appreciate your recognition of Bridgit, Faith and all the staff that made your stay unforgettable. I look forward... More 

London, United Kingdom
Level Contributor
155 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having lived in Nairobi I frequently wined and dined in the Sankara, on this occasion I stayed a few nights. The rooms were nice and spacious and the service was good. The well driven air conditioned Chrysler cars with wifi were worth the little extra compared to the local taxis. I was surprised to find that the Thai restaurant had... More 

Was this review helpful? Yes 1
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear FoodieGastroGourmet, Thank you for taking the time to review our property. We are delighted that your stay was enjoyable and look forward to welcome you back soon. On your next visit, we hope you experience "Graze" our new Steak House, you will be amazed! I appreciate your compliments and hope to have the opportunity to welcome you back to... More 

Johannesburg, South Africa
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Tremendous personal service - all the amenities are up to scratch and first class as would be expected; room, restaurants, gym, rooftop pool, but it's the quality of the exceptional service that stands out. Each & every member of staff I came into contact with was helpful, proactive & well trained, whether on the check-in desk, restaurants, housekeeping or the... More 

Was this review helpful? Yes 1
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear dave2105, Thank you for your review and your kind words. We are delighted to learn that you enjoyed your stay with us. We also appreciate that you took the time to compliment our associates and have shared with the department heads to encourage their teams in their relentless pursuit of excellence. We look forward to welcome you back to... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I always loved Sankara since it opened and I have been a frequent client. It is actually where my husband and I had our first date. The food is good and the service is good too. However, they have introduced parking fees. Why would an establishment want to chase away customers by introducing parking fees? And exorbitant fees at that.... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Liz Nicole L, Thank you for taking the time to review our property and for your constructive feedback. In an effort to enhance our service we have outsourced our parking facility in the month of February. This is a current best practice hotels are following including free-standing restaurants in the city. We have since received constructive feedback from our... More 

Seattle, Washington
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great property with fantastic service. Bar on the top level was a lovely respite and the room were clean and comfortable. The only draw-back is, that like most of the higher end hotels, is that it's on the opposite side of town from the airport...so allow ample time to fight NBO traffic.

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear PursuiterGuy, Thank you for taking the time to review our property and for your kind words. We are glad to learn that you had a pleasant stay with us. I look forward to the opportunity to welcome you back to Sankara Nairobi in the near future. Truly, Khaled Helmy More 

Marietta, Georgia
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Sankara is tucked away from the hustle and bustle of the nearby main road. It is convenient to local shopping and several eateries. As with most high end hotel, they have security protocols that require you to scan your bags prior to entering. We stayed over night on our way to Zanzibar - we had to depart prior to... More 

Was this review helpful? Yes
Sankara N, General Manager at Sankara Nairobi, responded to this review

Dear Zenna W Thank you for taking the time to review our property. We are delighted to learn that your stay was pleasant and that you enjoyed our Sankara 7 - Did you know we also feature Sankara 7 cuddly toys at our Boutique, located on the 1st/Floor? The soft cuddly toy version of Sankara 7 is part of an... More 

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