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Sandton Palace Hotel

Taveta Rd, off Accra Rd | off Accra Road, Nairobi 00400, Kenya
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12 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (12)
  • Mar-May only
    (6)
  • Jun-Aug only
    (3)
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Nairobi, Kenya
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 21, 2015

The restaurant is so cozy and nicely silent for a hotel in the city. It is great for unwinding after a noisy and hard-day's work. The service is a bit slow but if you do have some time to spare as you wait for your order, the one man-band will keep you entertained with oldies and a few modern songs... More 

Was this review helpful? Yes
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

We sincerely appreciate your feedback; we are doing our best to improve our services and hope you will visit us again! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 1, 2015

Sadton hotel in nairobi has the worst customer service ever.their breakfast is very expensive and horrible. Get late for the breakfast just for few minutes and its done, you miss the breakfast and your money is gone,isnt that robbing someone? Their bathrooms are so tiny and the whole place messy.I will never recommend anyone to stay there.

Was this review helpful? Yes 2
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

We sincerely appreciate your feedback. Our sincere apologies about your experience. We are doing our best to improve our services and hope you will give us another chance soon. More 

Travelers are raving about these Nairobi hotels

London, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 16, 2014

I stayed there in March,good location for the standard of the hotel .I could get to CBD within a few minutes.I was lucky to be shown several rooms on offer by the manager,their junior suite is spacious.The rooms are quite good!wifi,TV channels and all those small things a traveller asks.I noticed Nairobi is quite noisy no matter where you are... More 

Was this review helpful? Yes 2
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Your feedback is much appreciated; we shall continue to do our best to meet our customer expectations. We look forward to hosting you again. More 

Watford, United Kingdom
Level Contributor
162 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed May 5, 2014

The Sandton Palace is a 3 stars for Kenyan standards - but Kenyan standards are very, very different from European, American and most Asian standards. Rooms are smallish and acceptably clean with basic amenities (TV, a Bible, clean towels ad sheets, soap), restaurant is OK with a good choice of local / Indian style cuisine and OK prices, staff is... More 

Was this review helpful? Yes 3
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback. We are doing our best to improve our services based on the feedback we receive from our guests. More 

Kampala, Uganda
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 21, 2013

I stayed in a junior suite for two nights. It has a good view of Nairobi city and located in the city center so it was easily accessible to the different areas for shopping. Its a perfect choice for budget travelers.

Was this review helpful? Yes 3
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback; we hope you will visit us again. More 

Darjeeling, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 6, 2013

Sandton Palace Hotel in Nairobi was the most terrible hotel we ever stayed in the last few years. Location was bad, took us 3 hours from the airport to reach the hotel of course Nairobi traffic is partly to be blamed and the heavy rain... room was small and the bathroom even smaller so after shower the room would flood,... More 

Was this review helpful? Yes 4
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback and our apologies for that experience. Please visit Sandton Palace again, we have made several improvements based on the feedback received from our guests. More 

Nairobi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 17, 2013

I stayed at Sandton Palace for 3 nights in early August. As with many Nairobi hotels I have stayed in, the room itself was quite small with a very basic show/toilet en-suite and the furnishings very bland and basic. For a business traveller, this might be adequate purely for accommodation but I don't think it makes the grade for a... More 

Was this review helpful? Yes
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback; please visit Sandton Palace again and see for yourself the improvements we have put in place. More 

Kampala-Uganda
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 23, 2013

On my visit this June in Nairobi, I stayed my 4 nights at Sandton Palace Hotel located in the main business hub of Nairobi City, a walkable distance to all major business amenities around Nairobi. Their room service is perfect with Instant hot shower, Telephone, Lockable Safe, Colored TV connected to digital cable , Bottled water, their rooms are elegantly... More 

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sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback and hope you have visited us again and again. More 

Kisumu, Kenya
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 13, 2012

I have been there twice before. The location is easy to access, though non-residents need to take caution along the street leading to it in terms of security, if on foot. Can be accessed by a cab though. I loved the receptionists, friendly, helpful. Restaurant is great, great service, good food. Rooms are big enough, beds are huge and comfy... More 

Was this review helpful? Yes
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback; we have taken note of your concerns. Hope you have visited us again and again. More 

Santa Monica, California
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed January 10, 2012

This is not the hotel for anyone desiring a luxury stay, but it is perfectly safe, the staff are nice, and the rooms have free wi-fi and a television, and the bedding is satisfactory. It is located on a somewhat ominous-looking street in the business section, so probably not the best choice for first time travelers to Nairobi unless you... More 

Was this review helpful? Yes
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review

Thank you for your feedback; hope you have visited us again to see the improvements we have made courtesy of the feedback from our guests. More 

Questions? Get answers from hotel staff and past guests. Ask a question

6 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities