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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
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1 room 1 guest
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Ole - Sereni Hotel, Nairobi
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700 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 2, 2013

First, they didn't have any Fanta or Sprite which in essence meant they only had Coke, club soda and tonic water for soft drinks selection. There was no coconut cream so they couldn't make piña coladas, despite having a hypermarket 5 minutes away. Lastly, I ended up changing my order from the tandoori chicken because they didn't have it. Yes... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Sir / Madam, Thank you for taking time to share your comments. Our sincere apologies on the inconveniences you had faced especially on the delay in service. I have taken stock of your comments: 1. Unavailability of Fanta / Sprite: The outlet where you were dining 'Waterhole' did run out of it but it was organised from the other outlet... More 

London, United Kingdom
Level Contributor
106 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed January 1, 2013

We stayed one night at this Hotel on our way from London to Zanzibar. The room was quite small, same for the bathroom that is basically composed by a basin in the room itself and a shower box. Breakfast buffet is nice & rich and the terrace overlooking the park is lovely. Check-in and check-out process was very slow and... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Sir / Madam, Thank you for taking time to share your comments. My sincere apologies on the delays you faced. Ole-Sereni surely stands for superior service standards. May I request you to reconsider our services in your future travels as you will experience a far superior stay. Once again, I thank you for sharing your views and wish you a... More 

Ottawa
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 31, 2012

Do not stay at this hotel if you are expecting to see animals. The hotel is adjacent to scrub land of the Nairobi National Park. If you wish to see elephants and other assorted African animals, then go the large game reserves of the Coastal Province. Be sure to ask for a room facing the park, otherwise you will be... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Sir / Madam, Thank you for sharing your stay experience. I am sure it was very disspointing not to have any sight of animals in the Game Park. Lately there has been much human traffic in the park which has made to animals move away from this side but they do come across during early hours of the day and... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed December 26, 2012

i had a pleasant stay at ole-serene between 24/12/12 and 26/12/12 and the is hotel good with very friendly and helpful staff, decent and comfortable rooms with the latest facilities and guest have a choice of smoking or non smoking rooms, the big five is amazing providing a wide taste of varieties and guests from all walks of life have... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Hoffman, I sincerely appreciate the time and effort you have taken to give us your comments. Thank you. It's very rewarding to see a guest who is satisfied with our services. We look forward to your continued patronage. Once agin, thank you for sharing your positive experience and we wish you a brilliant 2013. More 

Abu Dhabi, Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed December 20, 2012

This hotel really made me feel safe and exceeded my expectations. Felt more safe myself and with my things than in any other hotel I've been to and I stay in 5-7 different hotels every month. I left 97 dollars in my safety box but forgot to lock it before leaving the room. When I came back there was a... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Margret, Thank you for taking time to share your views about our services. It is our constant endeavour to ensure that our guest experinces the finest of services. We will surely share your sentiments with the concerned team member and acknowlledge him / her for their high level of integrity. Once again, I thank you for your comments and... More 

Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 19, 2012

I've stayed at this property a few times (my last stay was Dec 12, 2012) and I must say every stay has been nothing short of excellent. The location is great; it's close to the airport which means you avoid the nightmarish Nairobi traffic; it is also a gated property and does not sit on the main road which made... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Kaydee, Thank you so much for your very positive comments. I truly heartening to know that we have made your stay a memorable one. I will surely pass your sentiments down to every team member especially the Shadrack's!!!!. I have taken note of your recommendations and we will act on it right away. Once again, thank you for sharing... More 

nairobi
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 15, 2012 via mobile

My wife and I spent the night at the hotel since I had a complimentary night stay at the hotel courtesy of the hotel's Gourmet Club programme. The room and bathroom were clean and had great decor. The bed was large and comfortable and the linen was clean too. The room was quiet and the staff were courteous and eager... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Rienye, Thank you so much for taking time to give us your feedback. I have taken stock of your comments on the restaurant service timings to be extended and other related areas. Please be assured that we will address it right away. We assure that your future experinces with us will be more delightful. Once agin, I thank you... More 

Bangalore, Karnataka, India
1 review
5 of 5 stars Reviewed December 14, 2012

Ole - Sereni is a rare mutation between location and service. The hotel is next to Nairobi national park if you are a nature lover like me the sight of Animals will definately make you feel out of the world. I have stayed here for 3 weeks and unlike most places the food here never bored me. The staff here... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Bhaskar, Thank you so much for taking time to give us your feedback. It gives me great pleasure to know that you enjoyed your stay with us. I look forward to welcoming you back and wish you Happy Holidays. More 

Abu Dhabi, United Arab Emirates
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 12, 2012

A friend and I stayed at the Ole Sereni and had a wonderful time! The staff were very friendly and helpful. The view from the Watering Hole overlooks Nairobi National Park is beautiful and the perfect place to enjoy a cold Tusker after a long day of sight-seeing.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Dear Sir / Madam, Thank you so much for taking to give us your feedback. I am delighted to know that you had a pleasant experience. It is our constant endeavor to provide the finest of services to our guests. We look forward to having you back with us. We will keep the Tuskers chilled:) More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 11, 2012

Stayed here one night in transit from Tanzania home to Australia. Great location, speedy and safe airport transfers. Main issue included the very loud party that the hotel hosted which carried on until 3am and the paper thin walls that did nothing to block out the noise. Not the restful night we'd hoped for. Also air conditioning broken, mini bar... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Georgia, Thank you for taking time to give us your feedback which I sincerely appreciate. Our profound apoligies on the noise pollution you faced and the absence of minibar amenties in your room. I agree with you that you failed to realise your moneys worth. May I assure you that your furture stays will encounter far superior service standards... More 

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