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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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Ranked #26 of 129 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed April 4, 2013
DennisKeya Nairobi, Kenya
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Nairobi, Kenya
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 4, 2013

The restaurant is great! We were seated on the balcony facing the National Park and the ambiance at night was superb! There was quite a variety to eat including from the grill. Memories were added to our 2013 Valentines!

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Dennis, Thank you for taking time to give your positive review. I am glad to know your culinary experience was a memorable one and hope you will be a regular at our place. We look forward to welcoming you back. More 

New York City, New York
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed April 3, 2013

Ole is in a great location - close to the airport and right on the national park. This was the first place we stayed in Kenya, so we loved seeing wildlife right away. The food was great, and service was above average. The sunrises and sunsets are also beautiful here. I would definitely recommend for visitors.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Bill, Thank you for taking time to give us your feedback. I am glad to learn that your first stay in Kenya was a pleasant one. We look forward to welcoming you back. More 

Berlin, Germany
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed April 2, 2013

I stay in this hotel regularly. The hotel is conveniently located in the vicinity of the airport which is great if you are in transit and need to spend the night in Nairobi. You will not be bothered by the hectic traffic that is so commonplace for Nairobi. That said, if you need to spend more time in Nairobi, opt... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Louise, Thank you for taking time to give us your feedback. I sincerely regret the service lapses you faced. We will ensure these shortcomings will not exist during your future visits and I hope you will give us an opportunity to show you the improvements. I look forward to welcoming you back. More 

Miami, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 15, 2013

Not only did they pick us up at airport, but also the hotel was excellent. The art in the hotel and the architecture of the hotel were very impressive. The staff and rooms were excellent. But most of all the hotel's location next to the game preserve afforded views from our hotel room of ostriches, antelope and gazelles.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely thank you for taking time to give us your positive comments. I am very glad to learn that your stay was a pleasant one and you even had the opportunity to spot some game in the park. We hope you will consider our services during your future travels to Kenya. More 

nairobi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

We went there for drinks in the evening and to enjoy the sunset overlooking the Nairobi national park. Entrance is through the hotel on the first floor. We waited near the door that goes to the open terrace to be seated at a table outside. The view from that terrace is amazing. If you're lucky, you get to see some... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I Thank You for taking time to give us your reviews. I would like to sincerely apologise on the service lapse you experienced. Ole-Sereni surely does not stand for this level of customer care. May I request that you allow us another opportunity to make up on the error. I look forward to welcoming you back. More 

Oxford, Mississippi
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 12, 2013 via mobile

Great view in a busy city next to wildlife park. Hotel staff accommodated change of plans to extend a day of travel. Transportation provided around the city, for a fee. Buffet good but pricy. Get rooms facing the park. Animals not plentiful because of the proximity to the city, but few hotels in a city have impala, giraffes, ostriches grazing... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely Thank You for taking time to give us your feedback. I am very pleased to know that your stay was a pleasant one. We look forward to having you with us soon. More 

Bromham, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 11, 2013

we've used this hotel a few times now as either a first stop before going on safari or at the end of our trip. The hotel provides a perfect place to relax, lounge by the pool and still watch wildlife wander past as it is located right next to the Nairobi National Park. Food is very good - breakfasts in... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Tim, Thank you for taking time to give us your positive review. I am very pleased to learn that your stay was a pleasant one. We look forward to having you with us soon. More 

Kampala, Uganda
1 review
5 of 5 stars Reviewed March 10, 2013

I use the Ole Sereni frequently for business. During my last visit we saw an amazing sight thanks to Shadrack Wawire! He called us (my wife and I) at 7 a.m. to tell us to look out the window. We opened the curtain and there was an amazing gathering of giraffes, zebra, ostriches and antelopes at the water hole! It... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. James, I thank you sincerely for taking time to give us your positive feedback. It's our Team's constant endeavour to ensure that every guest of ours enjoys the finest of service levels ad I am glad that Shadrack ensured it is delivered. We will surely share your sentiments with Shadrack and thank you for acknowledging his efforts. I look... More 

Bristol
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stopped here for one night at the start of our trip and for us, the hotel was superb. We flew into Nairobi in the evening, and the hotel was a perfect stopping off point for the evening. Outside of the city proper and close the airport, sits on the border of the Nairobi National Park. We were greeted at... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your poitie feedback. I am truly pleased to learn that your experience overall was a pleasant one. Thank you for clearing the air on sighting of animals in the Park. Its not consistent but a matter of sheer luck andI am glad you got the opportunity to spot them. We look... More 

Paris, France
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 9, 2013

I stayed in this hotel for two days for business. The location is perfect to enjoy the peaceful atmosphere of africa even if you stay only a few days in kenya. the hotel is facing the Nairobi national park and very near from the airport. The rooms were clean and confortable. The restaurant offers a wide variety of tasty and... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely Thank You for taking time to give us your positive feedback. I am indeed pleased to learn that your stay was pleasant and we will surely share your sentiments with the Team. We hope you will reconsider Ole-Sereni during your future travels to Nairobi. More 

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