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All 110 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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Ranked #23 of 110 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed November 22, 2012
MikeOgilvie Eastbourne, United Kingdom
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573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
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Eastbourne, United Kingdom
Top Contributor
50 reviews 50 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 22, 2012

We stayed here for one night - and were treated superbly by the reception team and restaurant team. The rooms were not big but comfortable and more than adequate, though we would prefer to have a bit more privacy with the tolilet in the bathroom The food in the restaurant was superb and breakfast was excellent The views from the... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Mike, Thank you for taking time to give us your feedback. I am thrilled to know you had a pleasant experince with us apart from the slow service in our Waterhole Bar. I assure you that your future visits will witness a superior service levels. Once again, thank you for choosing Ole-Sereni and i look forward to welcoming you... More 

Neptune Beach, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 22, 2012

I book a room there because was close to the airport, coming back from a safari it is good to know that you don't have to go for a long drive againg the next day. We got upgrated because we where on our honeymoon trip, we needed an iron it was at our room in minutes and also a jacket... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Patricia, Thank you so much for logging your feedback. I am thrilled to know you had a pleasant stay with us. I look forward to welcoming you back. More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 20, 2012

I recently stayed at the Ole Sereni for four nights while in Nairobi on business. It’s fairly close to the airport and next to a game park, but entirely self-contained; there’s nothing else in the immediate vicinity. As others have noted, the rooms, while not spacious, are equipped with all the amenities. Those on the game park side have much... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Marty, Thank you for taking time to log your feedback. I have taken stock of your findings especially in regards to the Business Centre and the Reception and I aplogise for the inconveniences. We will ensure these lapses do not occur in future. I sincerely hope you will consider our services in your future travels to Nairobi. Once again,... More 

Dublin, Ireland
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 19, 2012

I cannot express my dissatisfaction STRONGLY enough with the Ole-Sereni Hotel. I was one of a party of six who had flown from London to arrive after midnight in Nairobi just over a week ago, to be picked up at the airport by Ole-Sereni as arranged, only to arrive at the hotel at 12.30, tired and travel weary, to be... More 

Was this review helpful? Yes 4
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Michelle, Thank you for taking time to log your feedback. May I profoundly apologise for the series of grave inconveniences you faced during your recent experience. A standard hotel surely stands for far superior levels of service and obviously we failed to make our mark. I thoroughly understand your aggravation as you deserve far superior level of care and... More 

Hallevik, Sweden
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 18, 2012

The room was great but relatively small. It was however nice decorated and it had all essential things that you could need, inclusive AC. The food in the outside bar was very nice and tasty but the service was very slow. I had to ask quite a few times before I could order and it took at least thirty minutes... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed November 17, 2012 via mobile

Had lunch at big five restaurant. Food took a long time but was worth the wait. Restaurant staff very slow and lacking in energy. Plates not cleared from table long after we had finished. Tried several times to catch eye of any waiter and eventually got one to give us our bill. For prices charged, the service is average.

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Peterborough, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 17, 2012

Good location for both airports some rooms have nice views over the national park which we were lucky to have. The hotel its self is very nice with good facilities however it is severley let down by incompetent staff and management

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Aptos, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stayed one night at the Ole Sereni at the recommendation of my travel agency, True Africa. I needed a place to stay while waiting for a flight to Addis the late the next day. True Africa arranged for all my transfers and lodging and everything went very smoothly. The hotel is very nice, modern and the public rooms are... More 

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Nairobi, Kenya
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 14, 2012

Nice clean and good hotel with good service. The room was good. Check-in was good and fast. Food in the restaurant is excellent, well presented and the service is superb. Kindly note i am a regular visitor to this hotel and member of the Gourmet Club. They have nice theme nights in the restaurants esp for Friday and Saturday. The... More 

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Gillingham, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 9, 2012

We had stayed on 3 separate nights in Ole Sereni, at the end of September 2012. The hotel is great for an overnight or short stay, however as the rooms are small, it would not be ideal for a longer visit. The location of the hotel is ideal for onward travelling, it is about halfway between the International airport and... More 

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#16 Business Hotel in Nairobi
#16 Luxury Hotel in Nairobi

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