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All 111 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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Ranked #23 of 111 Hotels in Nairobi
A recent review
3 of 5 stars Reviewed January 6, 2013
JanineSDouglas Dubai, United Arab Emirates
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574 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2013

If it wasn't for the awful customer service in this hotel I'd be sorely tempted to return as the food was great and the hotel was quite stunning. It faces the national park, authentic interior and at night it's quite a chilled ''hotspot''. We were on our way to the airport and stopped off for a few drinks and a... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Janine, Thank you for sharing your comments. Please accept our sincere apologies on the unsatisfactory service levels you experienced. We assure you that your future visit will encounter superior service levels. Once again, I appreciate your views as it will only assist us in a positive way. More 

Seoul
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 4, 2013

Good: If you need to stay near the Jomo airport, especially when you have an early flight, I recommend this hotel. It serves nice room, wonderful breakfast. It takes just 15 min to the airport, so that you don't need to worry about the traffic. Bad: If you are interested in Nairobi city, I'm not pretty sure because this hotel... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your comments. Its very unfortunate to learn that you did not find our product up-to mark. In regards to your comment on our Taxi Tariff, we offer competitive pricing as any other hotel in town. Once again, I thank you for sharing your views and hope to have you with us soon. More 

Stockholm, Sweden
Contributor
14 reviews 14 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2013

The location of the hotel is close to the airport and away from the citycenter. Very good for early/late flights! The surroundings are quiet and you might get a look at some wild animals from the restaurant if you are lucky! The breakfast is the best I have experienced in Nairobi and I only wished that I'd more time to... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Olifo, Thank you for sharing your positive comments with us. Its truly overwhelming to learn that your stay was satisfactory. We are in the process of changing our Mattresses and I can assure that your future stays will see that change. Once again, thank you for sharing your views and we look forward to welcoming you back. More 

Nairobi, Kenya
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 2, 2013

I have been to Ole Sereni before. I will never return. We made a reservation to have lunch at Ole Sereni's Big Five restaurant on 22nd December, 2012. On 24th December, the hotel called to confirm our booking and i did so. On 25th of December (the day of our reservation) our family of 5 pax arrived at Ole Sereni,... More 

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Wambui, Thank you for taking time and effort to share your experince. I regret to learn that your experience was not satisfactory. May i please request for your contact info as i would like to personally get in touch with you to resolve this issue. Ole-Sereni surely does not stand for this level of service and I would like... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 2, 2013 via mobile

First, they didn't have any Fanta or Sprite which in essence meant they only had Coke, club soda and tonic water for soft drinks selection. There was no coconut cream so they couldn't make piña coladas, despite having a hypermarket 5 minutes away. Lastly, I ended up changing my order from the tandoori chicken because they didn't have it. Yes... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Sir / Madam, Thank you for taking time to share your comments. Our sincere apologies on the inconveniences you had faced especially on the delay in service. I have taken stock of your comments: 1. Unavailability of Fanta / Sprite: The outlet where you were dining 'Waterhole' did run out of it but it was organised from the other outlet... More 

London, United Kingdom
Top Contributor
100 reviews 100 reviews
53 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed January 1, 2013

We stayed one night at this Hotel on our way from London to Zanzibar. The room was quite small, same for the bathroom that is basically composed by a basin in the room itself and a shower box. Breakfast buffet is nice & rich and the terrace overlooking the park is lovely. Check-in and check-out process was very slow and... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Sir / Madam, Thank you for taking time to share your comments. My sincere apologies on the delays you faced. Ole-Sereni surely stands for superior service standards. May I request you to reconsider our services in your future travels as you will experience a far superior stay. Once again, I thank you for sharing your views and wish you a... More 

Ottawa
Contributor
16 reviews 16 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 31, 2012

Do not stay at this hotel if you are expecting to see animals. The hotel is adjacent to scrub land of the Nairobi National Park. If you wish to see elephants and other assorted African animals, then go the large game reserves of the Coastal Province. Be sure to ask for a room facing the park, otherwise you will be... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Sir / Madam, Thank you for sharing your stay experience. I am sure it was very disspointing not to have any sight of animals in the Game Park. Lately there has been much human traffic in the park which has made to animals move away from this side but they do come across during early hours of the day and... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed December 26, 2012

i had a pleasant stay at ole-serene between 24/12/12 and 26/12/12 and the is hotel good with very friendly and helpful staff, decent and comfortable rooms with the latest facilities and guest have a choice of smoking or non smoking rooms, the big five is amazing providing a wide taste of varieties and guests from all walks of life have... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Hoffman, I sincerely appreciate the time and effort you have taken to give us your comments. Thank you. It's very rewarding to see a guest who is satisfied with our services. We look forward to your continued patronage. Once agin, thank you for sharing your positive experience and we wish you a brilliant 2013. More 

Abu Dhabi, Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed December 20, 2012

This hotel really made me feel safe and exceeded my expectations. Felt more safe myself and with my things than in any other hotel I've been to and I stay in 5-7 different hotels every month. I left 97 dollars in my safety box but forgot to lock it before leaving the room. When I came back there was a... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Margret, Thank you for taking time to share your views about our services. It is our constant endeavour to ensure that our guest experinces the finest of services. We will surely share your sentiments with the concerned team member and acknowlledge him / her for their high level of integrity. Once again, I thank you for your comments and... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2012

I've stayed at this property a few times (my last stay was Dec 12, 2012) and I must say every stay has been nothing short of excellent. The location is great; it's close to the airport which means you avoid the nightmarish Nairobi traffic; it is also a gated property and does not sit on the main road which made... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Kaydee, Thank you so much for your very positive comments. I truly heartening to know that we have made your stay a memorable one. I will surely pass your sentiments down to every team member especially the Shadrack's!!!!. I have taken note of your recommendations and we will act on it right away. Once again, thank you for sharing... More 

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi

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