We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
Hotel amenities
Ole - Sereni Hotel, Nairobi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #24 of 122 Hotels in Nairobi
A recent review
Write a Review

630 reviews from our community

Traveler rating
    182
    254
    117
    44
    33
See reviews for
65
147
44
264
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (630)
  • Mar-May only
    (131)
  • Jun-Aug only
    (152)
  • Sep-Nov only
    (181)
  • Dec-Feb only
    (166)
All months
There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 16, 2013

Hotel is nice and staff are friendly. the hotel is located close to the airport and Nairobi national park. The rooms are nicely decorated but the beds are very hard. Although it is convenient for airline crew that it is close to the airport, I would recommend staying downtown if you are staying for a longer period.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your stay experince. I am pleased to know that your stay was a pleasant and we look forward to having you with us soon. More 

Milton Keynes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2013

The hotel is good for the airport and overlooks the national park which is great. The room was excellent, clean and had good facilities. The food in the restaurant was really nice. The gym does the job and I had a nice massage. Now, the service! Check in took absolutely ages for no apparent reason but the service in the... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I Thank you for taking time to give us your feedback. I sincerely regret the service lapses you faced on continuous basis. Ole-Sereni surely does not stand for this level of service delivery. I have taken up your feedback with the team in the most strict manner and we assure that our future visits will not encounter it. May we... More 

Goes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 2, 2013

Nice hotel, just in vicinity of airport and a very nice view on the Nairobi national park. Breakfast lunch and diner with a view on the park. Very friendly staff.Swimming pool with view on park, bar facilities and a good organized gym

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I am very pleased to learn that your stay was a pleasant one and hope you will choose our services again during your future travels. More 

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed May 2, 2013

I had the privilege to stay at this hotel for six evenings while in Nairobi. The rooms and hotel were clean. The staff, especially the front desk were helpful and whenever I had a question, they were immediately to provide a solution. The food was excellent however I would suggest purchasing a gourmet club card for additional savings. On my... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I am very pleasad to learn that you enjoyed your stay with us. We look forward to welcoming you back. More 

Reston, Virginia
Top Contributor
98 reviews 98 reviews
30 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed April 29, 2013

In recent years Nairobi's traffic has become infamous, in part due to the traffic circles (roundabouts) which are fine with light traffic but become choke points at heavier densities. Over the years many businesses have migrated away from the city center toward the Westlands suburb, which is now as congested as the city center once was. The Ole-Sereni occupies the... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely thank you for taking time to give us your feedback. I also appreciate the way you have described our services and highlighted all the areas. I am pleased to learn that your stay was a pleasant one and look forward to welcoming you back. More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 20, 2013

Stayed a few nights at Ole Sereni, and I was pleasantly surprised! I's quite close to the airport, therefore quite convenient for anyone looking for a short stay. I found it quite luxurious looking for an airport hotel. The staff were friendly and courteous. What made the hotel was the view of the National Park. It was quite beautiful! There's... More 

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I am pleased to learn that your stay was a pleasant one apart form slow service in the restaurant and room related issues. Please be assured that we will tackle them right away. We look forward to welcoming you back. More 

Kendal, United Kingdom
Top Contributor
89 reviews 89 reviews
66 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed April 14, 2013

This hotel is only 15-30 minutes, depending on the traffic, from both airports. So it is handy as a stop over, for a night. It is a popular choice with flight and cabin staff, who appear keen to 'let their hair down', after a long haul flight. The rooms are ok, nothing special, but ok. The food is reasonable and... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your review. We see that you did not find our comforts up-to your standards but rest assured we will look into the options of enhancing it. We look forward to welcoming you back. More 

Dublin, Ireland
Top Contributor
185 reviews 185 reviews
29 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 12, 2013

This is a nice hotel which is around 30 minutes from Nairobi's main airport. Getting to/from the airport doesn't involve driving through the centre of Nairobi which is a real plus for anyone who has experienced the driving in Nairobi. The hotel is spacious with pleasant bars and restaurants. Food is good and staff are pleasant and helpful. Most of... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. I am pleased to learn that your stay was a pleasant one apart for any game sighting. I hope your future visits will include this delight. We look forward to welcoming you back. More 

Port Elizabeth, South Africa
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 11, 2013

I deliberated on the title of this posting / review. I did not want to come across to harshly as this is the first time I have stayed at the Ole Sereni in Nairobi, Kenya. It is a nice hotel with an awesome view over the game park when one sits in the restaurant and from some of the rooms.... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your valuable feedback. I have taken stock of your concerns and we will address it with highest priority. We look forward to welcoming you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

202 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (177)
Viewed
Bathroom (10)
Viewed
Dining (34)
Viewed
Pool/beach area (7)
Viewed
View from room (16)
Viewed
Hotel & grounds (36)
Viewed
Room/suite (45)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (6)
Viewed
Dining (9)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question