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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
Hotel amenities
Ole - Sereni Hotel, Nairobi
Best prices for: 1 room 1 guest
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Ranked #23 of 125 Hotels in Nairobi
A recent review
5 of 5 stars Reviewed August 9, 2013
Mick H Crickhowell, United Kingdom
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655 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Crickhowell, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

I was fortunate to haved picked this hotel on my first visit to Nairobi, it is an excellent hotel with good facilities, the staff are extremely helpful and go that extra mile to help you out when asked. The reception at the hotel is very good with friendly staff welcoming you and making the check experience easy. The food is... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. Its overwhelming to hear that we made your first visit to nairobi a memorable one. Thank you for acknowledging Shadrack as he is an integral part of our team and delivers phenomenal service. I will surely share your sentiments with him. Once again, I sincerely appreciate your comments and... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 8, 2013

I stayed at this hotel on the way back from a safari holiday in the Central Highlands of Kenya. The hotel is clean, stylish and located in a great position between the two main Nairobi Airports which meant travelling to and from it was effortless. I was genuinely impressed with its outdoor bars and restaurants, its swimming pool overlooking the... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am very pleased to learn that your stay was pleasant and upto your expectations. I have taken note of the concern you raised on the WI-FI strength and we will address it right away. We look forward to welcoming you back. More 

1 review
5 of 5 stars Reviewed August 1, 2013 via mobile

The reception was very good. I received a warmly welcome by the friendly staff. All the staff members that I have interacted with have displayed proffessionalism, friendliness, passion for their work. A great deal of respect has been displayed by all. I have noticed high standard of hygiene within the rooms as well as the dinning areas. The staff really... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to give us this overwhelmingly positive review. I coudn't have described it better and I sincerely appreciate it. Comments like these make us very proud of our trade and only reassures us that we are on the right track in treating our customers the way we always envisioned. I hope you will continue... More 

Dothan, Alabama
Top Contributor
77 reviews 77 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 31, 2013 via mobile

Pretty, clean. Very "African" feel for first night in Nairobi, and extremely convenient to Nairobi International Airport. We spent night and flew out of Wilson next morning. Good restaurant with traditional and ethnic African food, also nice menu, including a children's menu. Spacious, updated roomed to a great nights rest:)

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your positive experience. Ole-Sereni promotes everything Africa and I am glad you had the opportunity to feel it. We look forward to welcoming you back. More 

Nairobi, Kenya
Contributor
18 reviews 18 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 31, 2013

A good hotel with very comfy & modern interiors. They could improve on the food- some meats can be very rare for Kenyans used to Nyama Choma. The service was way top notch. The views of the nearby national park were quite good but the dust from nearby road construction project ruined an otherwise perfect day.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your stay experience. I am glad you found our product appealing. We look forward to welcoming you back. More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 31, 2013

I've been to this hotel several times due to work trips. Staff are very friendly and helpful. The location is fantastic, right next to the Nairobi National Park, you get stunning views, and can spot wild animals occasionally. The city centre isn't too far either. The rooms are cosy, nicely furbished but there have been a couple of issues. Once... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive feedback. I am sincerely pleased that you have noticed the upgrades we have incorporated in the past two years. There are more upgrades hich we are planning to unfold in the nea future. I look forward to welcoming you back. More 

Queens Ny
Top Contributor
141 reviews 141 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 31, 2013

coming off a 7 day safari I was provided with a day room here as part of the package....great hotel...nice rooms.....restaurants overlooking game land.....not far from hotel.....enjoyed a bit of rest and cleanup before heading back to USA . Free internet and computers available and a secure hotel......definitely recommend

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am pleased to learn that your stay was a pleasant one. Hope you had a pleasant journey back home. We look forward to welcoming you back. More 

McLean, Virginia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 26, 2013

At the end of a 2 week trip to Kenya and the prospect of a 6 hour layover in Kenyatta airport which is decidedly less than accommodating, a friend suggested we spend those hours at the Ole-Sereni Hotel on the restaurant's terrace overlooking the game park. A 10 minute taxi ride (about $12) brought us to the modern hotel where... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am pleased to learn that your quick stop over was upto your expectations. We hope you had a pleasant journey back home and look forward to welcoming you back. More 

London, United Kingdom
Top Contributor
76 reviews 76 reviews
57 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed July 25, 2013

Booked a one night stay for a stopover en route to the Mara for a safari. Arranged a hotel car to meet us at the airport $30 USD for 2 passengers. We were met with a nameboard on arrival and taken to the hotel which took about 15 minutes at approx 10.00pm. Checkin was painfully slow but this was apologised... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. I have taken note of your concern on the bed mattress and the slow check-in process. we will address it right away. We hope you will consider our services during your future travels to Nairobi. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

I've been here for over a week and love it. The staff here is very nice and accommodating. I love the opportunity to wake up and view the African wildlife from my room. I would recommend a stay here to anyone.

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely appreciate you taking time to give us your positive feedback. We wish you a continued memorable stay. More 

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