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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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Ranked #26 of 129 Hotels in Nairobi
A recent review
3 of 5 stars Reviewed October 7, 2013
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 7, 2013

Spend two nights in the hotel (as start and end of our honeymoon) and enjoyed it. Rooms were a bit small and the bed was extremely hard. Staff at the reception was not very friendly and check in process took quite some time. The breakfast was excellent (loads of choices) and the restaurant on the 4th floor is top notch!... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your review. Congratulations on your Honemoon and we appreciate you choosing Ole-Sereni for this special occasion. We do apologise for the delay in the check-in process which will be addressed right away and also pleased that you found our Fine Dining reaturant 'Eagles' an experience. We look forward to welcoming you back. More 

Calgary
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed October 3, 2013

Having left the Boma Hotel to try something new, I was disappointed to come to Ole Sereni. More expensive than Boma, with a room half the size, little amenities, cramped this hotel is definitely NOT worth the $300 (please don't fork this over for a park view, not worth it, go on a safari). Adding to the experience is that... More 

Was this review helpful? Yes 4
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. We have been communication vai mails on this complaint. It is extremly unfortunate that you feel this and I can assure you that Ole-Sereni is a global organization which ensures same service levels and respect is given to all its patrons. We take this very seriously and do not allow any... More 

Corvallis
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed October 1, 2013 via mobile

We stayed one night and enjoyed it. Our room overlooked the national park and we saw crowned cranes from our room. The room was very quiet and spacious. Beds in Kenya are harder than we are used to but it was still comfortable. The staff were quite nice. Will stay here again while traveling thru Nairobi.

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. We hope you will choose our services during your future travels to Kenya. More 

Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 30, 2013

The hotel is nice and close to the airport but also on the edge of the National Park so it feels very peaceful. The staff were very helpful, although the check out process was quite slow. The restaurant was great and had really good indian food! I was lucky enough to have a room that overlooked the park, I didn't... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your experience. I am thoroughly pleased to know that your stay was pleasant. We look forward to welcoming you back. More 

Herriman, Utah
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 27, 2013

I stayed there for 5 nights while on a business trip. We requested a hotel car to pick us (5 of us) up from the airport. Due to the fire in the arrivals hall of the airport we cleared customs in a parking garage. The driver was there holding a sign for us with all of our names on it.... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I am very glad to learn that your stay was pleasant. On your remark on the mattresses, we are in the process of changing them in the next month. I am sure you will find superior level of amenities during your future travels to Nairobi. We look forward to... More 

Lower Gwynedd, Pennsylvania
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 26, 2013

Thank you to the entire staff - from security - to bell staff - to check in - to the breakfast staff - everything was fabulous. Our room was clean and comfortable and a welcome after long flights. Look forward to returning in 10 days and then for our final day. Thank you for making us feel safe and at... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive review. I am very pleased that your stay was pleasant. We look forward to welcoming you back home. More 

Nairobi
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 22, 2013

The hotel is quite nice and conveniently located near the airport. On the downside, the rooms don't offer all amenities that you would expect like toothpaste and toothbrush. And more importantly, after checking into the hotel; a day later I was stopped by a security guard asking me harshly where I thought I was going and when I explained I... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your reviews. I am very shocked by your comments and do sincerely apologise for your experience. May i please suggest that you give us an opporunity to discuss this over a call or if you could come over to Ole-Sereni. I would really appreciate if you could revert with your contact details... More 

Sydney, Australia
Level Contributor
92 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed September 21, 2013

We stayed here for one night on our way home (after 2 weeks safari in Kenya and Tanzania) - our TA booked a "standard" room which we did not really look into in any detail. The room was extremely small and overlooked a road construction project but this this was more our fault than the hotel's as we did not... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am very pleased to learn that you found the Eagles experience upto your stisfaction. We look forward to welcoming you back. More 

Newcastle
Level Contributor
213 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed September 17, 2013

...problems with the bills as in being charged for the evening meal despite having booked inclusively and also trying to get three separate bills with a group of diners. That took half an hour! Otherwise, it's a very nice place to stay away from the hustle and bustle of the city. The rooms were well appointed with working air-con, the... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. Our sincere apologies on the delay you faced in getting your bills sorted. We will address this concern right away. We look forward to welcoming you back. More 

London, United Kingdom
1 review
2 of 5 stars Reviewed September 16, 2013

I must say the location is fantastic,..first time round we had buffet sunday lunch ,while enjoying the beautiful view of the park which was beautiful.To my surprise after paying my bill in cash i was not given back my change.i inquired from the waiter who was serving us WHAT HAPPENED TO MY CHANGE .To be replied that the hotel does... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for takign time to give us your feedback. Allow me to apologise for the NO CHAGE given back to you. I am sure it was a one off situation which we are addressing right away. Under no circumstances is the waiter allowed NOT to give out what is owed to the guest after the bill is settled.... More 

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