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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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Ranked #23 of 124 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed August 12, 2013
georgiegirl7 Southampton
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635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Southampton
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed at this hotel for our first night before going on safari and would recommend it as its close to the airport, directly opposite the Somak safari lounge so not far to travel the next morning and the rooms look out over the Nairobi National Park. Would definitely recommend staying the first night at the hotel as it gives... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am truly pleased to learn that your start off to the Safari was a memorable one. We look forward to welcoming you back. More 

London, United Kingdom
1 review
5 of 5 stars Reviewed August 12, 2013

I recently had the pleasure to stay at the Ole Sereni. I was there during the airport fire and the staff were very flexible and accommodating in a time where information was sparse. The hotel is excellent, the staff friendly and the food superb. My only down side is the beds are a little firm. All in all i cant... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. Recently many travellers such as yourself have gone through hectic time due to the unfortunate Airport fire and we are pleased to know that our service delivery was appreciated. We look forward to welcoming you back. More 

Dingle, Ireland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

This is by far the best hotel I have stayed in for a long time. It's a rare find in Kenya and this is clearly an international hotel with all the services that belng to this. the rooms have beautiful views on the Park, great rooms and wonderful restaurants. The hotel also has a pool. European prices though...

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely thank you for giving us your raving comments. It only makes us very proud of what kind of Hotel we manage. We look forward to welcoming you back. More 

Gold Coast, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 9, 2013

I visit Nairobi regularly and have stayed at most of Nairobi's hotels and highly recommend Ole Sereni. The hotel is very well run and in perfect condition, which is rare in other African hotels. The hotel is furnished with interesting decor and has a great atmosphere. The location next to Nairobi National Park means that you get a quiet sleep... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your positive feedback. It is our constant effort to ensure that we provide the finest of comfort and services to all our guests and a positive feedback as this gives us the boost to perform better. We look forward to wlecoming you back. More 

Crickhowell, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

I was fortunate to haved picked this hotel on my first visit to Nairobi, it is an excellent hotel with good facilities, the staff are extremely helpful and go that extra mile to help you out when asked. The reception at the hotel is very good with friendly staff welcoming you and making the check experience easy. The food is... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. Its overwhelming to hear that we made your first visit to nairobi a memorable one. Thank you for acknowledging Shadrack as he is an integral part of our team and delivers phenomenal service. I will surely share your sentiments with him. Once again, I sincerely appreciate your comments and... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 8, 2013

I stayed at this hotel on the way back from a safari holiday in the Central Highlands of Kenya. The hotel is clean, stylish and located in a great position between the two main Nairobi Airports which meant travelling to and from it was effortless. I was genuinely impressed with its outdoor bars and restaurants, its swimming pool overlooking the... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am very pleased to learn that your stay was pleasant and upto your expectations. I have taken note of the concern you raised on the WI-FI strength and we will address it right away. We look forward to welcoming you back. More 

1 review
5 of 5 stars Reviewed August 1, 2013 via mobile

The reception was very good. I received a warmly welcome by the friendly staff. All the staff members that I have interacted with have displayed proffessionalism, friendliness, passion for their work. A great deal of respect has been displayed by all. I have noticed high standard of hygiene within the rooms as well as the dinning areas. The staff really... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to give us this overwhelmingly positive review. I coudn't have described it better and I sincerely appreciate it. Comments like these make us very proud of our trade and only reassures us that we are on the right track in treating our customers the way we always envisioned. I hope you will continue... More 

Dothan, Alabama
Top Contributor
77 reviews 77 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 31, 2013 via mobile

Pretty, clean. Very "African" feel for first night in Nairobi, and extremely convenient to Nairobi International Airport. We spent night and flew out of Wilson next morning. Good restaurant with traditional and ethnic African food, also nice menu, including a children's menu. Spacious, updated roomed to a great nights rest:)

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your positive experience. Ole-Sereni promotes everything Africa and I am glad you had the opportunity to feel it. We look forward to welcoming you back. More 

Nairobi, Kenya
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 31, 2013

A good hotel with very comfy & modern interiors. They could improve on the food- some meats can be very rare for Kenyans used to Nyama Choma. The service was way top notch. The views of the nearby national park were quite good but the dust from nearby road construction project ruined an otherwise perfect day.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your stay experience. I am glad you found our product appealing. We look forward to welcoming you back. More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 31, 2013

I've been to this hotel several times due to work trips. Staff are very friendly and helpful. The location is fantastic, right next to the Nairobi National Park, you get stunning views, and can spot wild animals occasionally. The city centre isn't too far either. The rooms are cosy, nicely furbished but there have been a couple of issues. Once... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive feedback. I am sincerely pleased that you have noticed the upgrades we have incorporated in the past two years. There are more upgrades hich we are planning to unfold in the nea future. I look forward to welcoming you back. More 

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