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All 96 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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68%
Ranked #22 of 96 hotels in Nairobi
A recent review
5 of 5 stars Reviewed November 22, 2012
Patricia C Neptune Beach, Florida
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489 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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There are newer reviews for Ole - Sereni Hotel, Nairobi
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Neptune Beach, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 22, 2012

I book a room there because was close to the airport, coming back from a safari it is good to know that you don't have to go for a long drive againg the next day. We got upgrated because we where on our honeymoon trip, we needed an iron it was at our room in minutes and also a jacket... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Patricia, Thank you so much for logging your feedback. I am thrilled to know you had a pleasant stay with us. I look forward to welcoming you back. More

New York City, New York
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 20, 2012

I recently stayed at the Ole Sereni for four nights while in Nairobi on business. It’s fairly close to the airport and next to a game park, but entirely self-contained; there’s nothing else in the immediate vicinity. As others have noted, the rooms, while not spacious, are equipped with all the amenities. Those on the game park side have much... More

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Mr. Marty, Thank you for taking time to log your feedback. I have taken stock of your findings especially in regards to the Business Centre and the Reception and I aplogise for the inconveniences. We will ensure these lapses do not occur in future. I sincerely hope you will consider our services in your future travels to Nairobi. Once again,... More

Dublin, Ireland
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 19, 2012

I cannot express my dissatisfaction STRONGLY enough with the Ole-Sereni Hotel. I was one of a party of six who had flown from London to arrive after midnight in Nairobi just over a week ago, to be picked up at the airport by Ole-Sereni as arranged, only to arrive at the hotel at 12.30, tired and travel weary, to be... More

Was this review helpful? Yes 4
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Michelle, Thank you for taking time to log your feedback. May I profoundly apologise for the series of grave inconveniences you faced during your recent experience. A standard hotel surely stands for far superior levels of service and obviously we failed to make our mark. I thoroughly understand your aggravation as you deserve far superior level of care and... More

Hallevik, Sweden
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 18, 2012

The room was great but relatively small. It was however nice decorated and it had all essential things that you could need, inclusive AC. The food in the outside bar was very nice and tasty but the service was very slow. I had to ask quite a few times before I could order and it took at least thirty minutes... More

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed November 17, 2012 via mobile

Had lunch at big five restaurant. Food took a long time but was worth the wait. Restaurant staff very slow and lacking in energy. Plates not cleared from table long after we had finished. Tried several times to catch eye of any waiter and eventually got one to give us our bill. For prices charged, the service is average.

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Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2012

Good location for both airports some rooms have nice views over the national park which we were lucky to have. The hotel its self is very nice with good facilities however it is severley let down by incompetent staff and management

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Aptos, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stayed one night at the Ole Sereni at the recommendation of my travel agency, True Africa. I needed a place to stay while waiting for a flight to Addis the late the next day. True Africa arranged for all my transfers and lodging and everything went very smoothly. The hotel is very nice, modern and the public rooms are... More

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Nairobi, Kenya
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 14, 2012

Nice clean and good hotel with good service. The room was good. Check-in was good and fast. Food in the restaurant is excellent, well presented and the service is superb. Kindly note i am a regular visitor to this hotel and member of the Gourmet Club. They have nice theme nights in the restaurants esp for Friday and Saturday. The... More

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Gillingham, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 9, 2012

We had stayed on 3 separate nights in Ole Sereni, at the end of September 2012. The hotel is great for an overnight or short stay, however as the rooms are small, it would not be ideal for a longer visit. The location of the hotel is ideal for onward travelling, it is about halfway between the International airport and... More

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uae
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 4, 2012

close to Nairobi international airport (20 minutes) as well as Wilson (25 minutes) airport. situated on the boundary of Nairobi National park, so you get to see animals if you are lucky. Rooms are clean and moderate size. Buffet breakfast good and even the dinner was good. Staff is friendly and service is prompt. Check out was quick. Quieter location... More

Was this review helpful? Yes 1
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Nairobi #15 Luxury Hotel in Nairobi #16 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
Number of rooms
134

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