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All 119 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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Ranked #23 of 119 Hotels in Nairobi
A recent review
4 of 5 stars Reviewed July 16, 2013
ladeeh09 Lagos, Nigeria
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611 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Lagos, Nigeria
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 16, 2013 via mobile

Very nice hotel, located close to the airport and the Kenya national park, where you can see animals roaming around. You may never see the animals as its a large expanse of land, but its a quiet serene area. The hotel food is very good, they serve food 24hrs and have a good transport service to and from the airport.... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I am pleased to learn that your stay was a pleasant one and we look forward to welcoming you back. More 

Caerphilly, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 13, 2013 via mobile

This hotel provides a lot of security on the outside with checks on vehicles including mirrors as well as a scanner at the door for guests. This is a comfortable and welcoming site to see when there is complications in the area; for example "when I was there, we had threats on the area from a terrorist group. The hotel... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your sincere and constructive feedback. I am pleased to learn that you have noticed the upgrades Ole-Sereni is offering compared to your last visit. I can assure you that we place security on top of our list and will constantly ensure we strengthen it. We look forward to welcoming you back. More 

Reno, Nevada
Top Contributor
50 reviews 50 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 9, 2013 via mobile

This was our first hotel for our trip to Africa. The hotel was quick and easy to get to after a long flight. Very nice lobby and lounge. Rooms was clean with a balcony offering a nice view into the adjacent park. Excellent breakfast as well

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. Happy to see a positive start to your African experience. We hope you will consider our services in future as well. More 

Cambridge
Top Contributor
54 reviews 54 reviews
51 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 8, 2013

This hotel is only 10-20mins away by taxi from the international airport. The rooms are clean and comfortable; I got a park view room on both occasions I stayed there last week. The hotel borders the Nairobi National Park, so it is possible to see large game from your room or from the balconies of the 2 onsite restaurants. Food... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. I am glad to know that your stay was a pleasant one. We look forward to welcoming you back. More 

Jerzykowo, Poland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 7, 2013

This hotel is not Not Relaxing or particularly pleasant by any Hotel standards. Whether staying on holiday or business there are some key and very basic factors that let the hotel down, to save a long description they are listed below: Noisy main Air Conditioning fans right over the pool area Incessant "house" music by the pool.. a bit crass... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your constructive and unbaised feedback. I regret to learn that your stay was unpleasant on many counts. I am sure we could have addressed these issues there there if they were notified during your stay. However, we will address your concerns in the most strict mannner and hope you will condier Ole-Sereni... More 

Bournemouth, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 6, 2013

We only stayed overnight before flying on but I have to say the hotel was excellent. Our room overlooked the national park although we didnt see any animals. The atmosphere was similar to other big hotel chains I have stayed in and the staff were very friendly. the restaurant offered a good, varied choice of food and the chocolate on... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive feedback. I am truly pleased that your stay was a pleasant one. We do apologise on the slippery floor issue which is being sorted right away. We look forward to welcoming you back. More 

Top Contributor
122 reviews 122 reviews
28 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 5, 2013

We only stayed in this hotel as a dayroom prior to flying back home after 10 day safari so I cannot speak for how it is for a night but the rooms were pleasant and the hotel restaurant and bar and gift shop were awesome and staff very friendly. My only complaint was that when they walked us to our... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. I am pleased that your stay was pleasant apart from the aircon being non-functional. We sincerely apologise on the poor response time which is unacceptable. I have taken this up with the concerned team memeebr we will ensure timely response. We look forward to welcoming you back. More 

Grantham, England, United Kingdom
2 reviews
5 of 5 stars Reviewed July 4, 2013

Have loved every minute of my stay at the Ole Sereni, the rooms are clean and spacious, the food is fresh and delicious and the staff are friendly and helpful. The big five restaurant overlooks the national park so there's the occasional wild animal traipsing past. The gym is filled with state of the art equipment and I have been... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely thank you for sharing your positive comments. It is truly overwhelming to learn that we exceeded your expectations. We look forward to welcoming you back. More 

Johannesburg, South Africa
Top Contributor
89 reviews 89 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 4, 2013

I have ben staing at the Ole Sereni on and off for just over a year. I am hot and cold but would ultimately rate this hotel higher than the Intercontinental and the Hilton. Dependeing on where your business takes you, the location is great. 15 minutes from the airport and close to the main commercial and industrial parks. this... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your constructive feedback which I sincerely appreciate. I have taken stock of your concerns on delayed serviced delivery in the restaurant. We will take this up with the highest priority and I can assure you that your future visits will experience enhanced service levels. We look forwar to having you with us. More 

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 30, 2013

It has a very beautiful scenery looking at the the Nairobi national park. Lovely place for an evening drink or dinner. It gets a bit chilly in the evening but they light up some gas fires that keep you warm. The lighting is also superb for a romantic dinner though they pride themselves as more of a business hotel

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your dining experience. I am pleased to lean that we added delight to your experience. We look forward to welcoming you back. More 

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#11 Spa Hotel in Nairobi
#14 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#18 Business Hotel in Nairobi

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