We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Ole - Sereni Hotel, Nairobi
View Map
Add Photo Write a Review

703 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    206
    293
    124
    47
    33
See reviews for
76
156
46
304
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (703)
  • Mar-May only
    (158)
  • Jun-Aug only
    (197)
  • Sep-Nov only
    (182)
  • Dec-Feb only
    (166)
All months
There are newer reviews for Ole - Sereni Hotel, Nairobi
See the most recent reviews
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 24, 2015

The hotel is very close to the airport. They have a great variety of meal offers and the ambience is lovely especially at night on the deck. Breakfast options are great. We had a great stay and the staff was friendly and very hospitable. Thank you Simon! ( Sales Account Manager) for helping with the planning and execution of our... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your positive review. I am very pleased to learn that your stay was excellent and I will share your sentiments with Simon. We look forward to welcoming you back. More 

Leicester, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 23, 2015

This is really a smart and comfortable hotel, professional and also sometimes slightly impersonal service. The breakfast buffet is amazing, highlight for me being the fresh beetroot juice, pineapple with mint, passion juice etc and the creamed spinach. Excellent coffee. The pool is very special, with views over the national park and there is a well equipped gym (though why... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I really appreciate you taking time to share your positive experience. I am very pleased to know that your found our product and services delightful. We look forward to welcoming you back. More 

Durban, South Africa
1 review
4 of 5 stars Reviewed July 23, 2015

It was my first trip to Kenya and Ole Sereni was an absolute gem. Extremely competent and freindly staff and really comfortable public spaces. Extremely happy to find a prayer room there, but equally disappointed to find bacon and pork on the menu after being advised that the hotel provided halaal meals. That is my one criticism of an otherwise... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am pleased to learn that your stay was pleasant. On your comments regarding 'Halal Food', yes we do serve only halal meat when it comes to lamb, chicken and beef. We look forward to welcoming you back. More 

London, United Kingdom
Level Contributor
1,662 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 701 helpful votes
4 of 5 stars Reviewed July 22, 2015

Recently visited the Ole Sereni hotel during a layover between flights in Nairobi. Perfectly located close to the airport, the hotel is beautiful. The swimming pool area, the spa and the restaurant were all fantastic. There was a live jazz band playing at the poolside (it was a Sunday) - which made hte experience even more interesting. My treatment at... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am glad to know that your stay was pleasant. We look forward to welcoming you back. More 

San Francisco, California
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 17, 2015

We stayed here one night before leaving for safari. Hotel seemed secure (checking your car, bags, and person with metal detectors). The rooms were clean and spacious. Even though we weren't facing the national park side, I didn't notice that our room was loud as others have pointed out. But we did arrive late and wake up early so we... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to know that your stay was pleasant apart from slow food service which we will address right away. We look forward to welcoming you back. More 

Coppell, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 13, 2015

We were put here in this hotel by British Airways, who caused us to miss a connection and so we spent an unexpected night in Nairobi. (Boo, British Airways!!) It was a quick stay due to the circumstances - we checked in at around 1:30 am, and checked out at 6:00 am. The hotel is well-secured, which is necessary in... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your positive experience. We look forward to welcoming you back. More 

Nairobi
1 review
4 of 5 stars Reviewed July 13, 2015

For my business destination, this is the best location. My target was Industrial area and Upper Hill, this hotel was best placed for my meetings. In addition, this hotel has the best view in Nairobi, just next to Nairobi National Park, with some of the rooms overlooking the park. So relaxing. Especially from a days hard work.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your positive feedback. We look forward to welcoming you back. More 

Aberdeen, United Kingdom
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed July 13, 2015

We stayed in this Hotel for one night before catching a flight to Livingstone. I would say that the Hotel is trendy, lovely coffee area, bar. The food looked amazing but we decided to book the Restuarant on the 4th floor for a nice steak. However the service from one waitress was terrible and she was not hiding the fact... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. Our sincere apologies on the lapse in service delivery which is unacceptable by any standards. We will ensure this is rectified right away. We look forward to welcoming you back. More 

Winnenden, Germany
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 5, 2015 via mobile

I always start with the good.The hotel is close to the airport which is great for me. The hotel picked me up no charge. The hotel is pretty safe and secure. The lobby is beautiful and very comfy. I spend most off time in the lobby. I hate rooms so a comfy lobby is important to me. Lots of food... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. I am very pleased to learn that your stay was pleasant apart from the rooms amenities and the shower quality which we will address right away. We look forward to welcoming you back. More 

Cape Town Central, South Africa
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed July 4, 2015

This hotel is between the highway and the national park - literally . So be warned do not get a room on the 'city' side because it's helluva noisey. The hotel is pleasant and has a cafe, dining area , pool and gym. Rooms are not amazing but sufficient . They are not particularly quiet as the walls and floors... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. We do apologize on the noise pollution you experienced. We are in the process of installing double glazed windows which will kill this issue. We look forward to welcoming you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

216 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (191)
Viewed
Bathroom (10)
Viewed
Room/suite (50)
Viewed
Pool/beach area (8)
Viewed
View from room (17)
Viewed
Dining (36)
Viewed
Hotel & grounds (37)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (6)
Viewed
Dining (9)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Nairobi hotels
0.3 mi away
Eka Hotel Nairobi
Eka Hotel Nairobi
#24 of 132 in Nairobi
4.0 of 5 stars 355 reviews
1.2 mi away
The Panari Hotel
The Panari Hotel
#41 of 132 in Nairobi
3.5 of 5 stars 231 reviews
0.5 mi away
The Boma Nairobi
The Boma Nairobi
#4 of 132 in Nairobi
4.5 of 5 stars 426 reviews
Show Prices
Show Prices
Show Prices
7.1 mi away
67 Airport Hotel
67 Airport Hotel
#28 of 132 in Nairobi
4.0 of 5 stars 67 reviews
8.6 mi away
House of Waine
House of Waine
#1 of 132 in Nairobi
4.5 of 5 stars 179 reviews
3.0 mi away
Nairobi Serena Hotel
Nairobi Serena Hotel
#7 of 132 in Nairobi
4.5 of 5 stars 617 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay