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Ole - Sereni Hotel, Nairobi

4.5 of 5
Mombasa Road, Nairobi 00500, Kenya
Hotel amenities
Ole - Sereni Hotel, Nairobi
Best prices for: 1 room 1 guest
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Ranked #24 of 122 Hotels in Nairobi
A recent review
4 of 5 stars reviewed 2 weeks ago
jaydogz Rustington, United Kingdom
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rustington, United Kingdom
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for three nights, clean comfortable rooms, not huge rooms but adequate and were very noisey - you can hear light switches being clicked on/off in the room next door. The food was good, not earth shattering but decent honest fayre. Loved sitting on the veranda with a cold beer. Service was either excellent or lack lustre. Checking in was... More 

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. I have taken note of your concerns and we will rectify them right away. We look forward to welcoming you back. More 

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

5 stars for the bar and restaurant area (perfect for meetings before getting on a plane) and for the gym/ spa which is very nice. 5 stars also for Raphel - a member of the front desk staff - who was superb, helping me with an IT problem when I stayed there earlier in 2014 (I've had his name jotted... More 

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your positive experience. I will surely share your sentiments with Raphael and thank you for acknowledging his efforts. On the rooms interiors, I am glad to inform you that we are in the process of giving it a face lift and also all rooms are undergoing the installation of 'Double Glazed Windows' which... More 

Edwards, Colorado
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's close to both airports, clean, great restaurant - including breakfast and rooms are perfect. They have a lot of safety features which make one feel very secure staying there. The staff is both friendly and very helpful.

Was this review helpful? Yes 3
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your positive experience. We look forward to welcoming you back. More 

Falkirk, United Kingdom
Top Contributor
96 reviews 96 reviews
90 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was travelling in Africa for 10 weeks on a budget but decided for my last night to treat myself. For me it really did have a good location for a last night stay - a nice hotel close to the airport and avoiding the traffic in Nairobi. I suppose everyone's experience and expectations are different but this mostly delivered... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am glad to learn that your stay was pleasant. We look forward to welcoming you back. More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we were stuck overnight in Kenya until our safari guide could pick us up the next morning. breakfast was a little pricey but delicious. rooms were modern and clean. pool and views are great. no complaints.

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your positive experience. We look forward to welcoming you back. More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

Great rooms - even on the highway-side - the lack of view didn't bother me as I was traveling for business, and could take in the scenery over breakfast. Very comfortable bed. Fantastic breakfast. Quality internet. Courteous, friendly, enthusiastic personnel. Good gym with pretty much everything you'd need. Even more important than all of that, however, is the location -... More 

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Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was pleasant. We look forward to welcoming you back. More 

Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On checking in,we had a terrible receptionist who seemed very disoriented and confused to the extent of sounding rude.We were tired from a long flight and just wanted a bed to take a break!!Didn't happen!!We were given a room right on top of the chugging generator which was on the whole night!!!We didn't get a wink the whole night.The worst... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. Our sincere apologies on the unwelcoming behavior you experienced at the reception. I would like to further learn about it. Please allow us to contact you. More 

Dehradun, India
Top Contributor
54 reviews 54 reviews
30 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Before I begin, I must tell that I didn’t stay here. So I can’t comment on the rooms. I went there for lunch. The hotel is conveniently located 10 kms near to the airport. The hotel is overseeing a large national park, and you would definitely see some animals roaming near the fence. The hotel is clean. I liked the... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your culinary experience. I am glad you enjoyed our offerings and the breathtaking ambience of the park. We look forward to welcoming you back. More 

Dar es Salaam, Tanzania
Top Contributor
50 reviews 50 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is not your normal ‘airport hotel’ as with its wonderful views of the national park- and if you are lucky enough to see some giraffes while you relax and have lunch overlooking. It is not all positive, the entrance seems like a hike to get to on its own, and when you arrive at the reception it is very... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for time to share your feedback. We have taken stock of your comments and we will take measures to ensure your future visits are memorable. We look forward to welcming you back. More 

London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have previously written a shining review for the Ole Serni hotel but upon a second return, my stay was a lot more sinister. When I arrived, I was greeted with the usual warm welcome. When trying to use the key card to get into my room, it didn't seem to be working, so I went back down to reception.... More 

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. I would like to learn more about the incident you encountered given it happened a year ago. Please allow me to contact you More 

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