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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
Hotel amenities
Ole - Sereni Hotel, Nairobi
Best prices for: 1 room 1 guest
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Ranked #24 of 122 Hotels in Nairobi
A recent review
5 of 5 stars reviewed yesterday
Bobbi B Edwards, Colorado
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627 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edwards, Colorado
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

It's close to both airports, clean, great restaurant - including breakfast and rooms are perfect. They have a lot of safety features which make one feel very secure staying there. The staff is both friendly and very helpful.

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Falkirk, United Kingdom
Top Contributor
96 reviews 96 reviews
90 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was travelling in Africa for 10 weeks on a budget but decided for my last night to treat myself. For me it really did have a good location for a last night stay - a nice hotel close to the airport and avoiding the traffic in Nairobi. I suppose everyone's experience and expectations are different but this mostly delivered... More 

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Chicago, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we were stuck overnight in Kenya until our safari guide could pick us up the next morning. breakfast was a little pricey but delicious. rooms were modern and clean. pool and views are great. no complaints.

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for sharing your positive experience. We look forward to welcoming you back. More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great rooms - even on the highway-side - the lack of view didn't bother me as I was traveling for business, and could take in the scenery over breakfast. Very comfortable bed. Fantastic breakfast. Quality internet. Courteous, friendly, enthusiastic personnel. Good gym with pretty much everything you'd need. Even more important than all of that, however, is the location -... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your stay was pleasant. We look forward to welcoming you back. More 

Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

On checking in,we had a terrible receptionist who seemed very disoriented and confused to the extent of sounding rude.We were tired from a long flight and just wanted a bed to take a break!!Didn't happen!!We were given a room right on top of the chugging generator which was on the whole night!!!We didn't get a wink the whole night.The worst... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. Our sincere apologies on the unwelcoming behavior you experienced at the reception. I would like to further learn about it. Please allow us to contact you. More 

Dehradun, India
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Before I begin, I must tell that I didn’t stay here. So I can’t comment on the rooms. I went there for lunch. The hotel is conveniently located 10 kms near to the airport. The hotel is overseeing a large national park, and you would definitely see some animals roaming near the fence. The hotel is clean. I liked the... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your culinary experience. I am glad you enjoyed our offerings and the breathtaking ambience of the park. We look forward to welcoming you back. More 

Dar es Salaam, Tanzania
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not your normal ‘airport hotel’ as with its wonderful views of the national park- and if you are lucky enough to see some giraffes while you relax and have lunch overlooking. It is not all positive, the entrance seems like a hike to get to on its own, and when you arrive at the reception it is very... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for time to share your feedback. We have taken stock of your comments and we will take measures to ensure your future visits are memorable. We look forward to welcming you back. More 

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I have previously written a shining review for the Ole Serni hotel but upon a second return, my stay was a lot more sinister. When I arrived, I was greeted with the usual warm welcome. When trying to use the key card to get into my room, it didn't seem to be working, so I went back down to reception.... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. I would like to learn more about the incident you encountered given it happened a year ago. Please allow me to contact you More 

Oxford, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

we use this hotel whilst waiting for the late flight from Nairobi to Heathrow. we usually have a very good meal but on 11/3/15 the service was slow and the meal (when it arrived) was luke warm we had a problem getting the staff to take notice but when they did she was concerned we had not eaten all of... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your meal experience. We sincerely apologize for the poor dining experience you had and moreover our staff did not recognize the mistake beforehand. We will ensure this error is sorted right away and request you to reconsider our services during your future travels to Nairobi. We look forward to welcoming you back. More 

New York City, New York
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Traffic to and from the airport is reason enough to stay here. Add in the wi-fi included, a lovely pool and deck on the Nairobi National Park (we saw zebras at breakfast!) Rooms were clean. Employees were nice. Even numbered rooms have the view of the park. Breakfast buffet was nice. The gift shop failed, though-was getting last minute gifts... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am pleased to know that your stay was pleasant apart form poor experience at the Gift Shop and the messing up of the burger order for which we do apologize. We will ensure these shortcomings are dealt with right away. We look forward to welcoming you back. More 

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