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All 93 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi

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Ranked #21 of 93 hotels in Nairobi
A recent review
5 of 5 stars reviewed 3 days ago
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458 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Business trip, great staff very friendly. Solomon the porter was great and so was Eric the receptionist. The menu was limited, we dined upstairs and down stairs. Would stay again, had great room over the national park, saw giraffe so early one morning.

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am thoroughly pleased to learn that your stay was memeorable. We look forward to welcoming you back. More

Jeddah, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was fair, but their Eagles Restaurant was exceptional. Every meal was delicious, and as a coeliac, it's often difficult to get good meals when traveling. The view from all the dining rooms (I always chose to eat on the balconies/terraces) was also wonderful, looking out over the reserve. Excellent 4-day weekend getaway!

Was this review helpful? Yes 2
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am truly pleased to know that your stay was memorable. We look forward to welcoming you back. More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

A reduced rate of $300 got me a tiny boxy room that looked more like a motel than anything else. Room service took so long to arrive that I had fallen asleep by the time it actually came. Noisy cleaners all night and very little soundproofing didn't make for a charming stay. Not sure why this place charges the rates... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your feedback. I do apologise for the delay in room service and the noise pollution. We are in the process of installing 'Double Glazed Windows' on all guest rooms. I can assure you that your future experiences will be far superior. Once again, I do apologise for the poor experince you... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay here passing through Nairobi. The rooms are clean and spacious. The hotel is very conveniently located between the two airports and the food is great! It is next to the Nairobi National Park and you may be able to see some wildlife from the hotel.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive review. I am very pleased to know that your stay was memorable. We look forward to welcoming you back. More

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Brilliant location - close to the airport (i know not good for all), and next to the wildlife park (saw buffalo roaming on first night). First class service - very attentive staff, happy to accomodate needs - just need to work on speeding up check-in / check-out process Great food - mixture of restaurants and bars all offering good quality... More

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for takibg time to give us your feedback. I am truly pleased to learn that your stay was memorable. We look forward to welcoming you back. More

Lexington, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 days awith my husband after a safari. It was an excellent choice because we wanted to stay in the hotel, resting and relaxing for the entire time. The hotel is a bit far from the city but that was no problem for us at that moment. We payed for a room that had a view... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. I am pleased to learn that your stay was memorable apart from the slow and less courteous service delivery. I have taken this concern with my team and we assure this will be delat with right away. We look forward to welcoming you back. More

Nairobi, Kenya
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

A very nice hotel and just a little bit away from the busy city centre of Nairobi. You take about 15 minutes from the Jomo Kenyatta international Airport. The Hotel is built adjacent to the Nairobi National Park hence can enjoy watching the wildlife comfortably from your room. The rooms are well spacious and their food and especially barbeque is... More

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. We are glad to learn that you enjoyed our facilities. We look forward to welcoming you back. More

Nairobi
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2014

February is most definitely my best month of the year.. It's my birthday month, valentines & my family + friends really shower me with lots of love. So when my dad asked me to pick a hotel for my birthday treat, Olereseni was my first pick. The location was perfect, very accessible & convenient for us all.. We started off... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Ms. Jackie, Thank you so much for taking time to give us your positive reviews. Yes, I do recollect meeting you and I am very pleased to learn that your experience was memorable. We hope you will continue to choose our services. We look forward to having you with us soon. More

Glenelg, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed March 15, 2014

Loved this hotel! Great gym facilities and pool, rooms and breakfast are perfect. Best aspect was George, the tour manager, who took us to the elephant orphanage, Kenyatta centre and kibera slum. If you're in Nairobi, definitely stay here. It's stunning in every aspect.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive review. I am very pleased that your stay was memorable. We look forward to welcoming you back. More

Nairobi, Kenya
Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2014

A short ride from the airport and after an 9 hour flight we were treated to the warmest of welcomes matched by the warm colours and generous spaces of the building itself. Delightful room with the same warm colour scheme and great toiletries, towels and bathrobes- very important! Hungry at 11.30pm? No problem, we were able to take advantage of... More

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to give us your positive review. I am very pleased to learn that your stay was a memorable one. We look forward to welcoming you back. More

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Additional Information about Ole - Sereni Hotel, Nairobi

Also Known As:
Ole - Sereni Hotel, Nairobi Hotel
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Nairobi
#15 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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