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All 101 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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Ranked #22 of 101 hotels in Nairobi
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3 of 5 stars reviewed yesterday
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510 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Senior Contributor
33 reviews 33 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Ole Sereni is a mandatory room while travelling from Kenya to Mozambique and back. It is an okay hotel, with all amenities and a nice terrasse outside. But the rules of the hotel and the staff's level of experience and hospitality is average. We had many things to complain about when trying to resolve a question of taxi. Their... More

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Senior Contributor
22 reviews 22 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is an excellent hotel not far from the airport. Traffic moves very slowly in Nairobi, so we were very glad that we stayed outside the center of the city. We spent 2 nights at the Ole Sereni hotel at the start of our Kenya trip and one night at the end. The breakfast buffet is very nice, and there... More

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Top Contributor
111 reviews 111 reviews
43 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a quick layover (day rate) here on our way home from Safari. I believe it is the closest hotel to the airport (5-10 min drive). We were upgraded to a suite and really only had enough time to shower and have lunch. The service is ok (slow at the front desk and restaurant) and the food was quite... More

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Geraardsbergen, Belgium
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Just off the main road from the airport to Nairobi. In the morning I opened the window overviewing the National Park to enjoy fresh air and the sound of birds. You may spot a bigger animal in the distance every now and then. The restaurant has outside seating as well and gas heaters break the chill of the evening. I... More

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Toronto, Canada
Top Contributor
54 reviews 54 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

A nice looking and very well situated property. Clean and well maintained. The food quality and service were mediocre, at best, the check-out process was slow and disorganized. Biggest complaint is the room (Room 254) we were assigned to. A ‘so called’ upgrade which we think was because the hotel was sold out. The room was directly over the bar... More

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Temple, New Hampshire
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

If you need somewhere to scrub up prior to heading off to the airport then this is the place! The hotel rooms are average however the restaurants, pool deck and bars are great. You can have a drink and watch a few animals lope around in the neighbouring park. All in all quite convenient and handy place to stay.

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Johannesburg, South Africa
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I flew for the first time to Nairobi on the 21st June and stayed there till 23 June 2014 and booked in at the Ole Sereni hotel. I chose the hotel as traffic to the city from the airport is a nightmare and the Ole Sereni is located between the airport and the city. The hotel is located on the... More

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Coventry, United Kingdom
Top Contributor
60 reviews 60 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a word, stunning. The reception area, rooms, pool area and restaurant are all spotlessly clean and well furnished. The view to Nairobi national park is stunning and if you go up to the 4th floor you can use the telescope to view animals in the park. I personally saw Zebras and Giraffes. The rooms are very... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your positive feedback. I am very glad to learn that your stay was enjoyable and you found our services to your expectations. However, we are working on better service delivery. We look forward to welcoming you back. More

Venice, Italy
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Very poor service for room rent.Shifted to intercontinental after 2 days with much better service.None of plugs in room was charging.Repeated complaints were no avail.No adapters were available.Staff least interested in helping.WiFi not working.Per staff nothing could be done.Just bad attitude. Repeated room service orders were brought wrong and later corrected.

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. My sincere apologies on the experience you had. I have taken stock of your concerns and service delivery. We will do all it takes to ensure it does not reoccur. We hope you will reconsider our services during your future travels. More

Mombasa, Kenya
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is ideal if you don't want to be far from the airport, there terrace bar overlooking the National Park is very serene, you can sit your sundowner on the west side of the hotel by the pool overlooking miles of wilderness. The other side of this property however, borders the new diversion under construction, so when booking ask... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I will surely check on the service levels you received. We look forward to welcoming you back. More

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
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Ole - Sereni Hotel, Nairobi Hotel Nairobi

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#10 Spa Hotel in Nairobi #16 Luxury Hotel in Nairobi #17 Business Hotel in Nairobi
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Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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