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All 101 Nairobi hotels

Ole - Sereni Hotel, Nairobi

4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya
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Ranked #22 of 101 hotels in Nairobi
A recent review
3 of 5 stars reviewed yesterday
TTTraveller76 Toronto
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508 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Toronto
Top Contributor
111 reviews 111 reviews
43 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed yesterday NEW

We had a quick layover (day rate) here on our way home from Safari. I believe it is the closest hotel to the airport (5-10 min drive). We were upgraded to a suite and really only had enough time to shower and have lunch. The service is ok (slow at the front desk and restaurant) and the food was quite... More

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Geraardsbergen, Belgium
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Just off the main road from the airport to Nairobi. In the morning I opened the window overviewing the National Park to enjoy fresh air and the sound of birds. You may spot a bigger animal in the distance every now and then. The restaurant has outside seating as well and gas heaters break the chill of the evening. I... More

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Toronto, Canada
Top Contributor
54 reviews 54 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A nice looking and very well situated property. Clean and well maintained. The food quality and service were mediocre, at best, the check-out process was slow and disorganized. Biggest complaint is the room (Room 254) we were assigned to. A ‘so called’ upgrade which we think was because the hotel was sold out. The room was directly over the bar... More

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Temple, New Hampshire
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

If you need somewhere to scrub up prior to heading off to the airport then this is the place! The hotel rooms are average however the restaurants, pool deck and bars are great. You can have a drink and watch a few animals lope around in the neighbouring park. All in all quite convenient and handy place to stay.

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Johannesburg, South Africa
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I flew for the first time to Nairobi on the 21st June and stayed there till 23 June 2014 and booked in at the Ole Sereni hotel. I chose the hotel as traffic to the city from the airport is a nightmare and the Ole Sereni is located between the airport and the city. The hotel is located on the... More

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Coventry, United Kingdom
Top Contributor
60 reviews 60 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a word, stunning. The reception area, rooms, pool area and restaurant are all spotlessly clean and well furnished. The view to Nairobi national park is stunning and if you go up to the 4th floor you can use the telescope to view animals in the park. I personally saw Zebras and Giraffes. The rooms are very... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your positive feedback. I am very glad to learn that your stay was enjoyable and you found our services to your expectations. However, we are working on better service delivery. We look forward to welcoming you back. More

Venice, Italy
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Very poor service for room rent.Shifted to intercontinental after 2 days with much better service.None of plugs in room was charging.Repeated complaints were no avail.No adapters were available.Staff least interested in helping.WiFi not working.Per staff nothing could be done.Just bad attitude. Repeated room service orders were brought wrong and later corrected.

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your feedback. My sincere apologies on the experience you had. I have taken stock of your concerns and service delivery. We will do all it takes to ensure it does not reoccur. We hope you will reconsider our services during your future travels. More

Mombasa, Kenya
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This place is ideal if you don't want to be far from the airport, there terrace bar overlooking the National Park is very serene, you can sit your sundowner on the west side of the hotel by the pool overlooking miles of wilderness. The other side of this property however, borders the new diversion under construction, so when booking ask... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to give us your positive feedback. I will surely check on the service levels you received. We look forward to welcoming you back. More

Nairobi
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Came here with my parents for some breakfast as we arrived by air from Eldoret and were en route South Africa much later on in the day. Relaxing,Beautiful hotel, lovely decor and overlooking the nbi national park - with amazing views ! Breakfast was a tad overpriced, but that's expected in a hotel of this calibre in Nairobi ! We're... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to give us your positive feedback and I hope we will see more of you. Shadrack is one of our STARS who is very natural on how he presents himself and the hotel. His age still remains a secret to me as well:) I look forward to welcoming you back. More

St. Albans, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed here for one night before catching our connection the following morning. It was in a great location of help minimise the disruption to travel from the awful Nairobi traffic. The hotel has great. There was high level security with guards on the gate, checking cars arriving and airport style security to check every guests' bags on arrival.... More

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to give us your positive feedback. I am very pleased to know that your stay was memorable and we look forward to welcoming you back. More

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Nairobi #16 Luxury Hotel in Nairobi #16 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
Number of rooms
134

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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