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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
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Ole - Sereni Hotel, Nairobi
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841 Reviews from our TripAdvisor Community

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Nairobi, Kenya
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very well located hotel next to the airport. The location around is not very nice, it is the Industrial Area in Mombasa round, but the back of the hotel overlooks the National Park. The brunch on Sunday is great, the sundowners are recommendable and the hamburgers are just stunning.

Helpful?
Thank Jimenairobito
Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. Stayed here at the end of trip through a few destinations in southern Kenya. Smooth check-in and clean comfortable rooms. Rooftop pool with a view of the National Park was a huge plus for me. Great food at the restaurant and reasonably priced drinks on the balcony. Everything we could have asked for. Great place and great stay.

Helpful?
Thank Michael M
Lakeville, Minnesota
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As first-time visitors in Nairobi, this was a solid hotel for us to stay at. Lots of security so you feel very safe, and they left us a complimentary cake & bottle of wine along with roses and rose petals on the bed as it was our honeymoon! It does have a bit of a business feel to it, but... More 

Helpful?
Thank JenniferLSVV
Dubai, United Arab Emirates
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I only review here the cafe that has an out door facing the park. The service is too slow. We ordered sparkling water and got still water. Coffee was literally cold. They took it back, heat it and bring it again. Waited for around 20 minutes to be attended by someone to order and the same to pay the bill

Helpful?
Thank mahmoud s
Phoenix, Arizona
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed staying near the national park and the watering hole where African animals frequent. The room was very clean and had English-speaking TV shows. Had a problem with dead batteries in the heat/air conditioning remote, and the maintenance man came immediately to switch out the dead batteries for new ones. Road work is being done outside the hotel, but I... More 

Helpful?
Thank LindaCZ3976PH
Boston, Massachusetts
Level Contributor
246 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is close to the international airport (NBO) making it an ideal starting point for arriving and departing passengers who have no need to visit downtown Nairobi. The hotel also borders Nairobi National park, a very large nature park with an impressive array of wildlife roaming freely. Room size is very good and rooms facing the national park are... More 

Helpful?
Thank Steve K
Lititz, Pennsylvania
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

Antoni bartender made it a great night for us. Great guy. Good health spa. Clean decent food. Waitstaff needs more training on customer service overall. Antoni gets it though. Shuttles to airport. Decent night life. Good time. We will be back!

Helpful?
Thank jktarheels
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I was here last night, had a fantastic time. Anthony the bartender at the Eagle's lounge upstairs gave such splendid service. Kudos to him. Totally recommend anyone to make a point of visiting. The vibe in the hotel was incredible as well and everyone made sure we had a good time. Will definitely be seeing more of me there

Helpful?
Thank Marcus J
Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Treated a friend to a surprise spa session at the Duma Spa. Fatuma and Zipporah provided exceptional service! We also booked 2 standard rooms; smallish but well appointed, clean and thoughtfully furnished. Great views of the Nairobi National Park. The front office staff are well trained, helpful and warm. Their welcome started off the visit on a high note. The... More 

Helpful?
Thank Makena_KR
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for your feedback. I am glad to hear about your Spa experience and we will surely share your sentiments with the team. We will once again check with our 'Lost & Found' department on your item and hope we can retrieve it. We look forward to welcoming you back. More 

Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 9 days in January. Location of the hotel is great with a great view of the safari. Staff were very friendly - Special thanks to Shadrack, Shelia & the housekeepers on the 4th Floor. They made the extra effort to check everytime they see us if everything was OK! Rooms need some soundproofing works as they can... More 

Helpful?
1 Thank wongmag
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I sincerely thank you for sharing your positive feedback. I will share your sentiments with the team members and we look forward to welcoming you back. On the soundproofing, we are in the process of installing double glazed windows. We expect this exercise to complete within the next three to four weeks. More 

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