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Ole - Sereni Hotel, Nairobi

Mombasa Road, Nairobi 00500, Kenya
Hotel amenities
Ole - Sereni Hotel, Nairobi
Best prices for: 1 room 1 guest
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Ranked #22 of 126 Hotels in Nairobi
A recent review
4 of 5 stars reviewed 3 days ago
Ronniecrop Winnenden, Germany
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673 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winnenden, Germany
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

I always start with the good.The hotel is close to the airport which is great for me. The hotel picked me up no charge. The hotel is pretty safe and secure. The lobby is beautiful and very comfy. I spend most off time in the lobby. I hate rooms so a comfy lobby is important to me. Lots of food... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. I am very pleased to learn that your stay was pleasant apart from the rooms amenities and the shower quality which we will address right away. We look forward to welcoming you back. More 

Cape Town Central, South Africa
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is between the highway and the national park - literally . So be warned do not get a room on the 'city' side because it's helluva noisey. The hotel is pleasant and has a cafe, dining area , pool and gym. Rooms are not amazing but sufficient . They are not particularly quiet as the walls and floors... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. We do apologize on the noise pollution you experienced. We are in the process of installing double glazed windows which will kill this issue. We look forward to welcoming you back. More 

Nairobi, Kenya
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We went with a group for breakfast on a Sunday because it was highly recommended. There is a great offer for buffet and the staff kept insisting that we take the buffet and as soon as we said that we were not interested in the buffet, they stopped taking care of us. It took almost 15 minutes for us to... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. Please allow me to contact you to further learn about your experience with us. More 

Fier, Albania
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Super nice place with excellent staff and great bar and restaurant. View of the National Park right next to the hotel, location cannot be beat as far as airport access is concerned, highly recommend for anyone.,

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your positive review. We look forward to welcoming you back. More 

Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Been here for a week on business and have thoroughly enjoyed the stay. Service is excellent, food is wonderful and the view over the National Park as the sun goes down just makes you sit there with a Tusker beer in hand. The management staff headed by Ghulam Samdani and Shadrack have treated me like royalty. This hotel is highly... More 

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Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

I thank you for taking time to share your raving feedback. I am very pleased to know that your stay has been pleasant and thank you for acknowledging us. We look forward to welcoming you back. More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for just two nights at the Ole Sereni. Had a little bit of a wait at the airport for their transfer vehicle, but the staff are very friendly. Rooms are compact but decent. Location is very good, 10 minutes from the airport and directly next to the national park. A pleasant stay and will likely return in the... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am pleased to learn that you had a pleasant experience. We look forward to welcoming you back. More 

Anacortes, Washington
Level Contributor
186 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only stayed for a few hours between planes. Room was clean and comfortable. Nice amenities, good hot water. Very close to the National Park if you want a quick game park experience. I did not try the food.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your positive feedback. We look forward to welcoming you back. More 

Manchester, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is pleasant in many ways with excellent staff but there are things which let it down. I know power cuts are part of life in Africa but working air conditioning in the rather small rooms would have been nice. Every time the unit failed the room temperature soared, it really was unbearable. Areas around the shower & bathroom... More 

Was this review helpful? Yes 1
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you for taking time to share your feedback. Our profound apologies on the inconvenience you had faced. Ole-Sereni surely does not stand for this level of product and services. We request you to reconsider our services as we assure you of a superior experience. We look forward to welcoming you back. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed at Hotel Sereni for 3 weeks. Hotel environment was good. The room and hotel facilities were also good. Service was highly commendable with personal touch. Was rewarded with additional facilities as long staying patrons. We had to eat in everyday, and for that we were thankful that the hotel food was good.

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your feedback. I am very pleased to know that your extended stay was pleasant and we look forward to welcoming you back. More 

Wilton, Connecticut
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped in at Ole Serena at the recommendation of our driver from Governors Camp on our way to the airport in Nairobi for a light snack. Even though we were not staying there we were warmly greeted. As this was at one time the US Embassy, the security is tight. The hotel has a deck overlooking the National Park... More 

Was this review helpful? Yes
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review

Thank you so much for taking time to share your positive feedback. I am very pleased to learn that your short visit was memorable. We look forward to having you with us soon. More 

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