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All 107 Nairobi accommodations

Hillpark Hotel

Lower Hill Road | P. O. Box 46037, Nairobi, Kenya
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Hillpark Hotel
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Ranked #49 of 107 Specialty Lodging in Nairobi
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33 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Hillpark Hotel
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11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2013

Well Well, as a trained customer service specialist I found myself faced with a very cold reception from the front office staff and the room attendants for the duration of my stay at the hotel ( seven days). The staff need urgent customer service training before they loss customers who value good customer service delivery. I was rarely greeted each... More 

Was this review helpful? Yes 1
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2013

The Hillpark Hotel is a good alternative to downtown Nairobi. We stayed in a 3 bedroom apartment that would be perfect for a family. It could use an upgrade but the space was good. Excellent service, staff, and security. The food was good and the business center helped me accomplish a few tasks.

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Usa, Tanzania
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 1, 2013

I Would never reccomend this hotel to any1 , the phones in rooms dnt work the stuff members are rude the female workers love men they serve men 1st and female last its the worst hotel ever the food was horrible , i was booked at this hotel by kenya airways coz they delayed our flight ,

Was this review helpful? Yes 7
El Fondo de les Neus, Spain
Top Contributor
62 reviews 62 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 26, 2013

A good stay if , like us , you arrive late and leave early .Good rooms , no air con though , super big bath but cleanliness and detail not the first priority . Reception is cold and impersonal , both human and building . Good breakfast but no personal touches at all. Us eit if you have to but... More 

Was this review helpful? Yes 1
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 26, 2013

Have stayed at this hotel twice and stayed in the new wing which was great and would recommend this to anyone however please do NOT accept to stay in the old wing or the apartments as they are very run down and not pleasant. The location of this hotel is very good if on business in Nairobi as it is... More 

Was this review helpful? Yes 2
Top Contributor
80 reviews 80 reviews
49 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed December 18, 2012

I had a weekend stay recently at Hillpark. The first time I went there, it was Kenya Airways that took me there, when the messed up my flight. This time around, I was in for a weekend meeting. The place might have been a personal residence turned into a hotel but hey.. what I need is that stuff work. I... More 

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1 review
4 of 5 stars Reviewed November 17, 2012 via mobile

Residents have everything cheaper here, not fair on tourists. My room was $220 for non-residents but KSH 12,000 for residents (about $150). Lovely hotel though, good value for money. Complimentary breakfast and was a feast! I will be back.

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12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 25, 2012

We stayed here on three occasions, on all three we got a free bump up to the premium rooms. Amazing rooms, including a free standing claw foot tub. Positives: brand new rooms with claw foot tubs and safes helpful staff, we did not load a bag and the reception was quite helpful (they have a mobile # too) nice lounge... More 

Was this review helpful? Yes 2
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2012

when I was in my city I was wondering where I could spend my holidays, fortunately I met a pal who suggested this Hotel to me, I had to search for the Hotel through the website and managed to do an online booking, arranged for my trip and when I reached the Hotel I felt as if I was back... More 

Was this review helpful? Yes 1
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 11, 2012

I too came here after being booked into the hotel as part of a tour and after reading the reviews had mixed feelings. On the positive: -The staff were very helpful -The room I was shown into was much better than I expected and relatively comfortable. I requested to b put into a room in the new wing which I... More 

Was this review helpful? Yes 1
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Additional Information about Hillpark Hotel

Address: Lower Hill Road | P. O. Box 46037, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 58
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