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All 96 Nairobi accommodations

Hillpark Hotel

Lower Hill Road | P. O. Box 46037, Nairobi, Kenya
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Hillpark Hotel
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Ranked #43 of 96 Specialty Lodging in Nairobi
A recent review
4 of 5 stars reviewed 4 weeks ago
Helen L accra
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31 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was one of many who use this hotel as a passenger on Kenya Airways who is booked in due to a layover, planned or otherwise. I didn't pay a shilling, no currency to do so. the staff were as kind and willing to oblige as if I were a sheikh dripping with money. I couldn't believe such quality service,... More

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Los Angeles, California
Top Contributor
276 reviews 276 reviews
101 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed July 8, 2014

The new section the hotel is nice, very nice bath area. Bed was fine, not the most comfortable. Very near CBD. I walked, it took about 20 minutes along a busy road (for security). The people like Daniel (and Rebecca?) were very helpful. The food in the restaurant is fine. I had one dinner there. Breakfast was nice with omelet... More

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Athens, Greece
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2014

It was a business trip. The rooms are renevated, clean and nice. The staff in the receiption are very friendly. The bed is far from comfortable - too hard to be comfortable. Every morning we were awoken by the noise (shouting, machinery running, tv full blast as well as music) coming from the Gym which was in the opposite building.... More

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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 8, 2014

Rooms are fine, food is pleasant and staff are helpful. There is a gym next door which is useful. Taxi service if wanted. A shopping centre is about 10 minutes walk away which has most things. A restaurant area to the front of the hotel provides covered and open air eating. There is no air conditioning, so rooms can get... More

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed May 15, 2014

Checked in for 2 weeks but am still here almost 6 months later! I just do not want to leave. The staff are so helpful and friendly and certainly make you welcome. The hotel has excellent rooms and facilities, I just cant praise it enough.

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Glasgow, United Kingdom
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 9, 2014

I thought the staff were friendly and helpful - a receptionist even lent me her mobile to make an urgent call. Room was attractive with a comfortable bed but the bath was enormous and rather than a door in to bathroom there was a curtain. Just seemed a bit odd and it might depend on who you were sharing with!... More

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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2014

The hotel was just opposite to our business office, so it was very conveniently located for us. The breakfast was nice and had a good vegetarian spread as well. Overall security at the hotel was fine. We had taken an apartment which had a large kitchen and living room area. The hotel room and apartment are similarly priced, so an... More

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Canberra, Australia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 22, 2013 via mobile

A very difficult day for everyone; the day after the Westgate Mall seige. Our hearts go out to the Kenyan people at this time. I hope the hotel staff realised this and that it is also difficult for foreigners - some of whom were killed at Westgate. We had emails from our country's Foreign Affairs department warning Australian tourists not... More

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2013

Well Well, as a trained customer service specialist I found myself faced with a very cold reception from the front office staff and the room attendants for the duration of my stay at the hotel ( seven days). The staff need urgent customer service training before they loss customers who value good customer service delivery. I was rarely greeted each... More

Was this review helpful? Yes 1
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2013

The Hillpark Hotel is a good alternative to downtown Nairobi. We stayed in a 3 bedroom apartment that would be perfect for a family. It could use an upgrade but the space was good. Excellent service, staff, and security. The food was good and the business center helped me accomplish a few tasks.

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Additional Information about Hillpark Hotel

Address: Lower Hill Road | P. O. Box 46037, Nairobi, Kenya
Location: Kenya > Nairobi
Price Range (Based on Average Rates): $$$
Number of rooms: 58
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