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Crowne Plaza Hotel Nairobi

4.0 of 5 Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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321 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Liverpool, United Kingdom
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2010

I was looking forward to this stay, but it surpassed even my high expectations. What a view! And the modernity of the place is exceptional. It is a new hotel and it feels like it. Superb upkeep. Attentive staff. I will absolutely be back again if my travels take me to Kenya. Keep up the great work!

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2010

I stayed in a double room with my father on a business trip. The room was excellent and there was plenty of room for both of us. My experience in the hotel was great, from stepping out of the taxi and being greeted by one of the friendliest concierge staff I have ever met, his name was Evans and made... More

Was this review helpful? Yes 1
Atlanta, Georgia
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 22, 2010

My family and I visited Nairobi on a mission trip with Feed The Children on September 11-16th. We had a slight hiccup at check in as the front desk attendant was not very familiar with processing groups. In addition, I advise exchanging money somewhere other than the front desk. Although they have a bank upstairs it was sometimes difficult to... More

Was this review helpful? Yes 2
Crowneplazanairobi, Owner at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest Thank you for your comments which enable us to strive in our service and be able to improve expectations of our customers. WIth this great positive feedback we are able to take Crowne Plaza Nairobi to higher levels of service. We look forward to welcoming you back in the near future. Regards Juan Uribe General Manager More

New York City, New York
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
247 helpful votes 247 helpful votes
5 of 5 stars Reviewed September 21, 2010

I recently stayed at the Nairobi Crowne Plaza during a business event, and was absolutely impressed with every facet of this property especially the STAFF. The hotel is less than a year old, and is an excellent choice for it's modern amenities, location and cleanliness. The hotel has many choices to dine, a great two story lobby bar and a... More

Was this review helpful? Yes 2
Zurich, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2010

I've been a frequent business traveler throughout East Africa. Ive stayed in many hotels but the Crowne Plaza Hotel Nairobi is definitely the hotel that caught my attention. The service that this hotel offers is great. The location of this new hotel is spectacular. What more do you want with a hotel with a breath taking view of the city... More

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2010

I had the opportunity to experience the brand new hotel Crowne Plaza, Nairobi. I believe that the hotel was very nice, clean, and the service was excellent! The staff was very friendly, and whenever I came back to my hotel room after a busy day in the meeting room, my room was superb! The restaurants were excellent, food was always... More

Was this review helpful? Yes 1
Ann Arbor, Michigan
Top Contributor
57 reviews 57 reviews
54 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed August 20, 2010

Checkin – Was relatively smooth. Painful part was that they insist of making photo copies of the passports of all guests. Seems overkill. Rooms – Well appointed rooms, clean and practical. Very modern and contemporary looking furniture. The bathroom had both a shower and a bathtub. Bit overkill but not complaining. The water in the sink seemed to have great... More

Was this review helpful? Yes 2
Crowneplazanairobi, Owner at Crowne Plaza Hotel Nairobi, responded to this review

We would like to take this opportunity to sincerely apologise for the inconvenience that you experienced during your recent stay with us. Please note I have personally addressed all the issues raised with the relevant Managers and I wish to assure you such an incident will not reoccur in the future. Crowne Plaza Nairobi is fully committed to strive excellent... More

Reading, Massachusetts
Top Contributor
91 reviews 91 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 5, 2010

The bathroom was not clean, the shower glass was full of soap scum and the floor not washed. The rooms are beautiful and the restaurant ok. The hotel so is expensive, I wished I had gone with the B&B I saw online. They charged for everything and alot of extra fees on the bill including a training fee??!! I would... More

Was this review helpful? Yes 1
Crowneplazanairobi, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

We truly appreciate your positive feedback which enable us to always strive for higher quality and improve on our service and standards, as Crowne Plaza Nairobi is fully committed to ensure guest satisfaction at all levels. We will be honored to welcome you back and make your next stay memorable. Please do not hesitate to contact me directly at juan.uribe@cpnairobi.com.... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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