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Crowne Plaza Hotel Nairobi

#21 of 145 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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1 room 1 adult
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Crowne Plaza Hotel Nairobi
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405 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Nairobi, Kenya
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 1, 2012

The hotel staff were very helpful especially at the concierge. The reception staff, also helpful but abit too busy so you will stand there for a while waiting for your needs to be met. Although they do try to make you feel attended to, but it still takes a long time. Best is to ask for what you need and... More 

Helpful?
1 Thank AMigwi
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AMigwi, Thank you for posting a very pleasing review regarding your recent stay at our hotel. \We were delighted to read that you found our staff , in particular our conceirge and reception staff very helpful. I am truly sorry for the inconvenience on arrival ,having to wait for a while for attention from our receptionists. We are taking... More 

Dubai, United Arab Emirates
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 26, 2012

Good Facilities Always helpful people breakfast is ok wonder why the jams and nutella are kept open....one of the diabetic marmalades had fungus in it....other then that good...

Helpful?
Thank rohit_pitre
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear rohit_pitre Thank you so much for taking the time to let us know about your recent stay at our hotel. We pride ourselves in our hotel services,facilities, product and Food & Beverage offerings. The constructive feedback about the jams and diabetic marmalades has been seriously noted and we have taken appropriate corrective measures. We look forward to hosting you... More 

Los Angeles, California
Level Contributor
66 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 26, 2012 via mobile

The Crowne Plaza is an excellent choice in Nairobi, outside the hustle and bustle of the downtown area. The hotel is modern and well equipped. The rooms are spacious and offer complimentary Wi-Fi and other amenities. Two restaurants, a bar, a swimming pool, a business center and a gym are located on the property. Service and security are excellent .

Helpful?
1 Thank LALawyer2
Laval, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 21, 2012

This hotel is excellent according to international standards. Bur when you book in at reception desk, even if you have reserved previouly on the web, ask in writing what will be your daily tariff for each night, because the rate fluctuates according to the hotel rate of occupacy. With VAT and unmentionned charges when bookink,Il can be the double of... More 

Helpful?
Thank Phil6580
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Phil 6580, Thank you very much for taking the time to write a review relating to your recent stay with us. We are thrilled to regarding your feedback as excellent and on par with international standards. With reference to the Flex Rate which you had reserved online ,the package has a pricing structure that allows us the opportunity to... More 

Sydney, Australia
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 1, 2012

Staff all wonderful, if not the fastest (waited a good five minutes on check in until anyone noticed me, had some long waits for checks). I was made to feel very welcome. Comfortable beds and I liked the nighttime pack of pillow spray and aromatherapy oil to help sleep. Small but perfectly adequate pool area. Good range of food on... More 

Helpful?
2 Thank DP72
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear DP72, Thank you for writing such a great review following your visit to the hotel. I am delighted that you found the staff wonderful and that you were made to feel welcome. It is great to hear that you enjoyed our comfortable beds and our sleep advantage aromatherapy. I have passed on your good feedback to our Kitchen Brigade... More 

Nairobi, Kenya
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 15, 2012

The Crown Plaza hotel is excellent and very near the city of Kenya. The service, food and rooms are just good. My business partners from China were just thrilled by this good facilty.

Helpful?
Thank FavourSafaris
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for posting a fabulous review and I am so pleased that you were really quite impressed with the bedrooms , staff, service quality and quality of the food. We all look forward to welcoming you back soon. Kind Regards Lorenzo Baleri More 

Kent
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed March 10, 2012

I flew to Nairobi from Manchester with KLM, via Amsterdam and on to Nairobi.....sadly I arrived at 7am but my luggage was nowhere to be seen..... So, car to the hotel and met with first class customer service. Staff were delightful....ushered me to the spa as I had an early appointment and my room was not ready. gave me all... More 

Helpful?
5 Thank AandAW
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AandAW, Thank you so much for such a fantastic review about your stay at our hotel. It is wonderful motivation to see such positive feedback and your comments will certainly be shared with the entire team. We are very much looking forward to continue being your host in the future. Best Wishes Lorenzo Baleri More 

Dubai, United Arab Emirates
Level Contributor
140 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed March 8, 2012

Smart, new, modern hotel, seemingly catering more to the business world, but good for any kind kind of visitor. Good location on the hill just outside the city centre. Rooms are a good size, and furnished in a modern but comfortable style. The room seemed to be well-thought out, with a variety of lighting styles, for example, all in the... More 

Helpful?
Thank PhilipRylah
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear PhilipRylah, Thank you so much for taking the time to write about your recent stay with us. We are pleased to read that you enjoyed your time at the hotel and in particular the size of our bedrooms, comfortable beds. lighting within the hotel and the general facilities offered on our club floor. We do hope to welcome you... More 

Cairo
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 7, 2012

I'll recommend it if you are travelling for business. I've stayed there for 31 Days!. I was able to focus on work mainly as I find almost all what I needed there. The hotel management takes great deal to provide hotel hospitality level that makes your staying a comfortable one. The most important this there is the staff friendship, even... More 

Helpful?
Thank Amin E
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Amin E, Thank you for taking your time to write a review in regards to your recent stay with us. We were delighted to read that all aspects of your stay were to your satisfaction,starting from the hospitality,comfort, staff friendliness,excellent food and great internet connectivity. We hope we can host you again in the near future. Best Regards Lorenzo... More 

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 6, 2012

I stayed for 6 nights in Crowne Plaza in early March. The hotel is considered to be located in the business district in Nairobi, so there is nothing interesting to do nearby. The rooms are very clean and spacious. The hotel has some good amenities like an outdoor pool, gym and spa. Try not to go swimming during breakfast or... More 

Helpful?
Thank Khaledmarei
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Khaledmarei, Thank you very much for taking your time to write a review relating to your recent stay with us. We are pleased to read that you enjoyed our clean and spacious rooms. We llook forward to welcoming you back- maybe to a longer trip when you will be able to enjoy our hotel facilities and Nairobi City more.... More 

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