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Crowne Plaza Hotel Nairobi

#20 of 124 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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350 reviews from our community

Traveler rating
    133
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
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Kentucky,USA
Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 19, 2011

This was the second time I've stayed here in the past year and it was just as lovely as the first. The rooms are impeccably clean and modern, beds comfortable and the staff welcoming and incredibly professional. Stephen, the front office manager, is almost always available and he and his staff are very warm and friendly. They truly make you... More 

Was this review helpful? Yes 1
Enola, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2011

Hello, In US we love Crown plaza... we will be staying at Nairobi Crown plaza on 30th October 2011 before our safari tour.Our name --Mr. and Mrs. Anil Thakrar email..acthakrar@yahoo.com My husband and I will be celebrating our 44 yrs. wedding anniversary this month. I would apprecite your help to make it a very memorable stay at your hotel--may be... More 

Was this review helpful? Yes 1
IHGCare, ihgcare at Crowne Plaza Hotel Nairobi, responded to this review

Dear NeemaT, Thank you for taking the time to communicate your concerns regarding the Crowne Plaza Hotel Nairobi. I have sent you a private email with additional information. We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes. Sincerely, Brenda J. IHGCare More 

Columbia, Maryland
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2011

My husband and I were schedule for Safari and a little work in Kenya and I began researching accomadations in Nairobi. While there were many options to choose from, the Crowne Plaza stood out because of it's amenities (free internet, fitness center, pool, etc) and because of the price. Nairobi is an expensive city but the Crowne Plaza, with advanced... More 

Was this review helpful? Yes 4
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 5, 2011

We brought a group of 20 people to Nairobi for a conference for 7 days and everyone found it one of the best hotel experiences in ages. Staff were friendly, competent, and well organized. Hotel was beautiful, spotlessly clean, and ideally located close to downtown, but in a quiet area. Rooms were excellent--very comfortable beds, big modern bathrooms, flatscreen TVs,... More 

Was this review helpful? Yes 3
Uganda
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 1, 2011

I stayed here for a week. The hotel is very good or excellent. Great customer care and nice rooms. The bed was very comfortable. The bathroom was excellent. The hotel meals were always on time. The lunch time for our conference was 12.30pm and the food was always ready. The internet speed is good and everywhere! The rooms were always... More 

Was this review helpful? Yes 2
pisceanblue
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2011

I stayed here on two occasions over a period of two weeks while in Kenya on business. Each time, I was given a complimentary upgrade to the Club level. The hotel is beautiful and spotlessly clean. My room was extremely comfortable. The bed was exquisite. Nice choice of pillows and great linens. Bathroom is a very nice size, and the... More 

Was this review helpful? Yes 3
Dublin
Top Contributor
131 reviews 131 reviews
42 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed September 26, 2011

We stayed here on the last night of our honeymoon and we got a free upgrade to the Presidential Suite. It was out of this world. The hotel had a lovely bouquet of flowers and bottle of wine in our suite. The suite was also covered in little petals. We got room service which was excellent. Our only complaint was... More 

Was this review helpful? Yes 2
Canberra, Australia
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 25, 2011

An excellent international hotel in the Upper Hill district. No hesitation in recommending. Two king size beds, free wifi, free bottled water, reasonably priced mini bar, good restaurant, hotel bar is reasonably priced however they will try to sell you double shots, free nuts/crisps with drinks, breakfast is excellent with a made to order egg bar, fresh orange juice!

Was this review helpful? Yes 1
Newcastle, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 20, 2011

We spent afew days here at the start of our holiday. Location quiet and secure. The staff are very helpful and great with the kids...they made us feel at home.The beds were comfy and the rooms clean. Food was of good standard and room service efficient. Baby cot was happily provided on request. The staff helped us get local sim... More 

Was this review helpful? Yes 2
Kampala, Uganda
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2011

I usually travel to Nairobi on business at least once a month - and have experienced quite a few hotels, thus far Crowne has one of the better services and facilities. Good internet, good food and a good response time to requests. A couple of tips... DO NOT go for the cheaper option of Taxi service - always use the... More 

Was this review helpful? Yes 1
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