We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 103 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Members Get Up to 35% Off
Save Saved
You added Crowne Plaza Hotel Nairobi to your Saves list
Crowne Plaza Hotel Nairobi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
83%
Ranked #16 of 103 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed March 22, 2011
Qiniso Johannesburg, South Africa
Write a Review

301 reviews from our community

Traveler rating
    120
    131
    36
    10
    4
See reviews for
18
49
30
178
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
witley
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed April 1, 2011

My colleagues and I stayed in this hotel for 4 weeks. The staff, below management level were amazing! However, the hotel is in the middle of a building site with constant drilling and pile driving starting at 7.15 am in the mornings, including weekends. A large number of rooms are opposite a club, whose music and vibrations keep you awake... More

Was this review helpful? Yes 5
Johannesburg, South Africa
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 22, 2011

I stayed at the Crowne Plaza as part of a 1 week East Africa busainess trip. I was initially impressed by this hotel as it appears very new and shiny. I later ran into a number of problems that, as a new hotel, I do not think it should be experiencing. Firstly, there was no hot water, which theyh assured... More

Was this review helpful? Yes 2
Management response:

Thank you for your feedback as regards your experiences at our hotel. Your comments regarding the hot water and drainage are correct and I can confirm that we have corrected both of the problems. The hot water system is functioning well and the drainage has been repaired. I have also taken your feedback regarding our service levels very seriously and... More

Copenhagen
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 27, 2011

We stayed here the last day of our Safari, and it was great. Super clean, double shower and nice bathroom in general. We ate lunch and dinner in the restaurant, which were not as upscale as the rest of the hotel - but on the positive side, the food was affordable. The Hotel is not located in the downtown area,... More

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2011

this was a wonderful hotel. Here for our honeymoon. Very good service. We then flew to Paris: but we loved our time in Kenya: This was a special base:

Was this review helpful? Yes 1
Management response:

Thank you for taking the time to note your comments regarding our hotel. I am very happy that you enjoyed your time with us and look forward to welcoming you back to Kenya and the Crowne Plaza Nairobi. Kind regards Mike Jameson managing Director More

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 5, 2011

If you have choice between Intercontinental and Crowne Plaza, it should be an easy decision. CP is much newer with a great fitness center. One draw back is the location if you wish to have shopping or dinning close by, it's a good 15 min walk to the nearest supermarket (Nacumatt) if you want to stock up on juice or... More

Was this review helpful? Yes 1
Management response:

Thank you very much for your recent comments as regards our hotel. I take you feedback extremely seriously and will review our restaurant pricing strategy within the market to see how we can better position ourselves. Thank you again for your feedback and I look forward to welcoming you back to Crowne Plaza Nairobi when next you are in Kenya.... More

Maidenhead, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 17, 2011

I'm currently staying at this hotel. The firdt thing that you spect from a hotel is a good welcome and a bit of instructions of it. I've arrived Sunday at 22:00 PM after 9 hours traveling and when I got to the hotel, the receptionist was very dry, she didin't explain me anithing, not even the time of the breakfast.... More

Was this review helpful? Yes 2
Management response:

Dear Mr. Forster. Thank you very much for taking the time to communicate your experiences at our hotel to us. Please accept my apology for the lapses in our service. The points which you have raised are pertinent and I have gotten personally involved to address our shortcomings and to ensure that we improve our service to our guests. I... More

Canada
Top Contributor
226 reviews 226 reviews
191 hotel reviews
245 helpful votes 245 helpful votes
5 of 5 stars Reviewed January 15, 2011

I stayed here one night while transiting Nairobi. This hotel is new, clean, well appointed. The staff are well trained and very courteous. The food (room service and breakfast) was good. High speed wireless internet is free (a rarity in hotels of this class). The hotel provided a clean car with a cautious driver to take me to the airport... More

Was this review helpful? Yes 2
Management response:

Thank you for your comments as regards your recent stay at our hotel. I am very happy that you enjoyed your stay with us and that we have been able to provide the levels of service which you required. I look forward to welcoming you back to our hotel. Kind regards Mike Jameson Managing Director More

Prague
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2011

Clean, calm, great club amenities, best internet in Nairobi. And surprisingly unexpensive!

Was this review helpful? Yes 1
Management response:

Thank you for your feedback as regards your recent stay at our hotel and your impressions thereof. I look forward to welcoming you back and assure you of our commitment to continuously working at the levels of service we offer. Kind regards Mike Jameson Managing Director More

Kinshasa, Democratic Republic of the Congo
Contributor
18 reviews 18 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 25, 2010

This is the 4th hotel I have stayed in in Nairobi in the last 2 years. It has the best fitness centre and steam bath of the lot, surpassing the sister InterContinental Hotel. The beds are comfortable but the pillows are huge artificial fabric jobs and although there is a promise to provide you with a pillow of one's choice... More

Was this review helpful? Yes 1
Portsmouth, UK
2 reviews
4 of 5 stars Reviewed November 21, 2010

This 3 week buisiness stay was made so much more enjoyable because the staff were friendly and interested. Everyone from the restaurant staff with a cheery smile in the morning, the gym and pool staff and not least the lads on the door who were friendly obliging and humerous. Thanks everyone for a good stay

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Crowne Plaza Hotel Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Hotel Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Priceline, Orbitz, Booking.com, Tingo, Despegar.com, Hotels.com, Odigeo, Agoda and Venere so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (54)
Viewed
Dining (4)
Viewed
Room/suite (12)
Viewed
Bathroom (5)
Viewed
Pool/beach area (1)
Viewed
View from room (4)
Viewed
Hotel & grounds (2)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (75)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (7)
Viewed
Dining (20)
Viewed
Room/suite (17)
Viewed
Bathroom (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Nairobi with
any amenities