We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Nairobi

#21 of 133 Hotels in Nairobi
Certificate of Excellence
Hotel website
Hotel deals
Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Crowne Plaza Hotel Nairobi
View Map
Add Photo Write a Review

374 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    141
    168
    45
    12
    8
See reviews for
21
55
32
237
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (374)
  • Mar-May only
    (82)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (90)
All months
There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Harrow, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 10, 2012

We just used the hotel for a quick stay after our flight and before we went on safari. The room was very pleasant and the bed was gorgeous one of the most comfortable I have slept in very important to me. The breakfast was good but at 20 UK pounds equivalent a head over priced.

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for choosing to stay with us and also for taking time to write your thoughts about us on TripAdvisor. I am delighted to read that you had a comfortable and pleasant stay over prior to your safari. We pride ourselves in our comfortable and gorgeous beds provided in our rooms as these form part of our hallmarks of... More 

Brisbane, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 7, 2012

I've stayed at a few hotels in Nairobi and this one was one of the nicer ones. The rooms were very nice and the beds were so comfortable after roughing it on safari. I was basically spending a day there to relax before the long flight home and it was a great place to do that. I got a good... More 

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for the great review and are delighted to know that you enjoyed your stay at the Crowne Plaza Nairobi after your Safari. We are grateful to you for taking the time to write your valuable feedback.Our sincere thanks to you for your positive comments regarding our team members and the overall stay at our hotel and espescially our... More 

Dublin
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed February 6, 2012

This hotel is such a welcome relief after the chaos and bustle of Nairobi. Very welcoming staff, lovely bar, and a number of nice restaurants. Great coffee bar in the lobby. The bed was the best I've ever slept in! Absolutely incredible!

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for choosing Crowne Plaza Nairobi for your recent visit to Nairobi. We really appreciate your comments and feel very proud that the team at Crowne Plaza Nairobi was able to meet your expectations. Likewise, we are delighted you enjoyed the hotel facilities and espescially our most comfortable beds. Lookinf forward to welcoming you back at the Crowne Plaza... More 

Edinburgh, United Kingdom
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 5, 2012

The hotel is very nice and is located in a quiet neighbourhood in Nairobi. I got upgraded to a kingsize suite, and it was really nice. The staff are courteous. Gym and pool are very good. The buffet breakfast (included in the price) was very good. In all, I would highly recommend this hotel if you can afford it.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Crowne Plaza Nairobi. I was pleased to read that you overall enjoyed the facilities and the hospitality of our team. We look forward to having the opportunity to welcome you back to our hotel in the near future. Best Wishes Lorenzo Baleri More 

UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 5, 2012

I'm currently staying at this hotel and this is one of many trips I've made here since it opened. Consistently, with each visit the hotel has improved which is good, because when it first opened, it did suffer from the usual opening pains and poor service. I'm delighted to say that this hotel has come along way and ranks among... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a fantastic review on TripAdvisor following your recent visits at the Crowne Plaza Nairobi. I was delighted to hear that you overall enjoyed your visits with us and I will be sure to share your comments with the team as I am sure they will appreciate knowing that their efforts have been... More 

SF
1 review
3 of 5 stars Reviewed February 1, 2012

I stayed in Nairobi's Crowne Plaza last week for a business trip. I found the hotel to be very pleasant, with nice, spacious, well-equipped rooms. I found everything I needed in the room, including an iron. There were good in-house dining options, and the gym was the nicer than my normal gym at home. The location of the hotel was... More 

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to share your thoughts and experiences of your recent stay at the Crowne Plaza Nairobi.I am pleased to read your review and good to know you had a lovely stay with us . With regards to the no show fee we have taken note of your comments and concerns and have taken the liberty... More 

Washington, D.C.
Level Contributor
156 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed January 31, 2012

Having stayed at three different hotels in Nairobi in the past 8 months, I rate Crowne Plaza far above the others. The quality of the internet is amazing; the gym facilities are the best I've yet encountered; spa services are in line with international standards, and the room size is very large for a chain hotel. Prices are similar to... More 

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for posting such a lovely review on your recent visit. It is always fabulous to hear when we exceed expectations and I am delighted that you thouroughly enjoyed the overall experience of the facilities and in particular the service,food and the cleanliness of rooms. We look forward to welcoming you back to our hotel soon. Best Wishes Lorenzo... More 

Liverpool, United Kingdom
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 30, 2012

I was stuck in Nairobi for a week longer than expected and ended up having to move hotels to Crowne Plaza. At the time I think the hotel had not long opened as they were having some teething trouble with the IT systems - particularly WiFi. That said the hotel was very spacious and comfortable and is in the Upper... More 

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your constructive and valid comments regarding your stay with us in May 2011. We are pleased that you enjoyed the hotel facilities overall and the rooms in particular. I can assure you that the teething problems with IT have since been corrected and the restaurant menus have been reviewed and designed to meet our guests profile's requirements.... More 

Washington DC, District of Columbia
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 28, 2012

We stayed here for two nights following an African safari through Kenya and Tanzania. The hotel's pool is very nice, as is the state-of-the-art gym. The area around the hotel is safe, although a bit boring. There is nothing really to walk to around the hotel. We ate most of our meals at the restaurant across the street, which provided... More 

Was this review helpful? Yes
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your review dated 28 January 2012. At the Crowne Plaza Nairobi we strive to maintain a benchmark of excellence in every aspect of our offerings and it is constructive critiscm like yours that will help us achieve this. Thank you very much for the compliments and I am pleased you enjoyed your stay with us. Ian,our Doorman... More 

The Hague, Netherlands
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 22, 2012

I had a great stay at the Crown Plaza which is I think quite a new place, little over a year old. It has a good restaurant by the pool, half inside half outside, and very friendly staff. Rooms are good, internet is free. Only the pool is a bit too small and surrounded by little space to sit/lie down.... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

On behalf of the "TEAM" at the Crowne Plaza Nairobi,I would like to thank you very much for choosing to stay with us. We are extremely pleased that you enjoyed your stay with us and more so that you will consider us for a return visit. I have passed on your kind words to Evans, our Doorman and all our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

365 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (75)
Viewed
Hotel & grounds (8)
Viewed
Dining (11)
Viewed
Room/suite (18)
Viewed
Bathroom (9)
Viewed
Pool/beach area (1)
Viewed
View from room (4)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (290)
Viewed
Business center/function rooms (34)
Viewed
Dining (65)
Viewed
Pool/beach area (13)
Viewed
Room/suite (86)
Viewed
Bathroom (7)
Viewed
Hotel & grounds (34)
Viewed
Other (51)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Nairobi hotels
InterContinental Nairobi
#30 of 133 in Nairobi
3.5 of 5 stars 683 reviews
The Boma Nairobi
#4 of 133 in Nairobi
4.5 of 5 stars 429 reviews
Nairobi Serena Hotel
#7 of 133 in Nairobi
4.5 of 5 stars 621 reviews
Show Prices
Show Prices
Show Prices
Upper Hill Estate
BEST WESTERN PREMIER Nairobi
Fairmont The Norfolk
#13 of 133 in Nairobi
4.0 of 5 stars 626 reviews
Hilton Nairobi
#47 of 133 in Nairobi
3.5 of 5 stars 836 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay