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Crowne Plaza Hotel Nairobi

#23 of 129 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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365 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Washington DC, District of Columbia
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 28, 2012

We stayed here for two nights following an African safari through Kenya and Tanzania. The hotel's pool is very nice, as is the state-of-the-art gym. The area around the hotel is safe, although a bit boring. There is nothing really to walk to around the hotel. We ate most of our meals at the restaurant across the street, which provided... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your review dated 28 January 2012. At the Crowne Plaza Nairobi we strive to maintain a benchmark of excellence in every aspect of our offerings and it is constructive critiscm like yours that will help us achieve this. Thank you very much for the compliments and I am pleased you enjoyed your stay with us. Ian,our Doorman... More 

The Hague, Netherlands
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 22, 2012

I had a great stay at the Crown Plaza which is I think quite a new place, little over a year old. It has a good restaurant by the pool, half inside half outside, and very friendly staff. Rooms are good, internet is free. Only the pool is a bit too small and surrounded by little space to sit/lie down.... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

On behalf of the "TEAM" at the Crowne Plaza Nairobi,I would like to thank you very much for choosing to stay with us. We are extremely pleased that you enjoyed your stay with us and more so that you will consider us for a return visit. I have passed on your kind words to Evans, our Doorman and all our... More 

Newbury Park, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 20, 2012

We stayed for 3 nights at this hotel and were very pleased with it. Wonderful facilities all around including a very nice gym! The food was and service were great! Very nicely appointed rooms and the price was great! We paid with our airline miles, but it was very reasonable and looking up the price online also confirmed that. The... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review following your recent stay at the Crowne Plaza Nairobi. It is so gratifying to hear such great feedback on the staff,service ,food and the hotel facilities. Our Guests experience is at the core of our values and we work very hard to achieve fantastic feedback such as yours. On behalf... More 

Washington, DC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 20, 2012

I stayed at the Crowne Plaza for a week. Unless you are doing business in Upper Hill or perhaps laying over between flights, the location is a bit difficult. If you plan to spend time in Westlands or anywhere north or west, this hotel is quite isolated. This also results in the hotel being quiet, no bar or social scene,... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2012

Stayed at the hotel for three nights the service was very good. the rooms are big than average hotels i have stayed i definitely recommend these hotel as i was pleased with the service and overall appearance. most impressed about the housekeeping service before the end of the night

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review on TripAdvisor following your recent stay at the Crowne Plaza Nairobi. I was pleased to hear that you enjoyed your stay with us and in particular was impressed with with the service and the overall appearance of the hotel. I will certainly share your encouraging comments to our Housekeeping "TEAM"... More 

Glasgow
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 19, 2012

A really nice modern hotel with fantastic facilities but only for the business folk out there. All the staff are mannered but not one of them have a personal touch. Everything about the hotel is corporate. Nice rooms, gym, coffee shop etc but if you want food at a third of the price walk the 10 metres across the road... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

We thank you for taking the time to share your valued feedback with us. It was truly a pleasure hostong you and appreciate any comments made by our guests that will assist us in constatntly striving to achieve the highest quality standards. We are indeed pleased to note that you enjoyed the hotel facilities as it is comments like these... More 

Kampala
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 15, 2012

My stay was from January 1st to January 11th, 2011. The hotel staff are welcoming and friendly. They endeavoured to solve the requirements that I had. The services are very good. The quality of the building itself and the equipment is excellent. My only proposals for betterments are to widen the menus and extend the restaurant closing times to 2230HRS,... More 

Was this review helpful? Yes 1
Surrey, UK
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed January 12, 2012

Generously sized rooms. Nice bathrooms with large walk in shower as well as bathtub. Free wifi - although signal variable. Staff very friendly and try to please. Food generally good, especially the restaurant Sikia. Although I did have one poor room service meal. Excellent gym and good spa - although treatments/massages a bit pricey. Pool oddly located and quite small,... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to review our hotel with such honesty and fairness.It is greatly appreciated. I was particularly pleased to learn that my team demonstarated high levels of hospitality that one would expect.Service is something that we can influence and take great pride in delivering as best we can. I thank you for the encouranging feeedback about... More 

New York City, New York
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 8, 2012

Stayed here only for one short night. Were greeted by extremely friendly and helpful staff. Room was nice and spacious as well as clean (the mattresses in our twin beds were - at least for American standard - very hard, but still comfortable). We had dinner at their "fine dining" restaurant, which was good and certainly better than we expected.... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for the kind words.We are glad to hear that you had a very enjoyable stay with us and you were able to experience our SIKIA 'Fine Dining" Restaurant. It's always a pleasure recieving great feedback and this will definately be passed onto our team. We look forward to welcoming you back to Crowne Plaza Nairobi in the near... More 

Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 8, 2012

Pretty much what you'd expect form the brand - nice room, comfortable, clean and well serviced. Pool slightly disappointing - right by the restaurant and enclosed so that sun is lost quite early in the afternoon. We were there for a conference, which was not very efficiently managed by the hotel, and the usual inability of anyone below General Manager... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review of your stay at our hotel recently.Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. We would like to express our sincere apologies for the shortcomings you experienced during your conferece. I have taken... More 

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