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Crowne Plaza Hotel Nairobi

#20 of 125 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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360 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Edinburgh, United Kingdom
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed February 5, 2012

The hotel is very nice and is located in a quiet neighbourhood in Nairobi. I got upgraded to a kingsize suite, and it was really nice. The staff are courteous. Gym and pool are very good. The buffet breakfast (included in the price) was very good. In all, I would highly recommend this hotel if you can afford it.

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Crowne Plaza Nairobi. I was pleased to read that you overall enjoyed the facilities and the hospitality of our team. We look forward to having the opportunity to welcome you back to our hotel in the near future. Best Wishes Lorenzo Baleri More 

UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 5, 2012

I'm currently staying at this hotel and this is one of many trips I've made here since it opened. Consistently, with each visit the hotel has improved which is good, because when it first opened, it did suffer from the usual opening pains and poor service. I'm delighted to say that this hotel has come along way and ranks among... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a fantastic review on TripAdvisor following your recent visits at the Crowne Plaza Nairobi. I was delighted to hear that you overall enjoyed your visits with us and I will be sure to share your comments with the team as I am sure they will appreciate knowing that their efforts have been... More 

SF
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 1, 2012

I stayed in Nairobi's Crowne Plaza last week for a business trip. I found the hotel to be very pleasant, with nice, spacious, well-equipped rooms. I found everything I needed in the room, including an iron. There were good in-house dining options, and the gym was the nicer than my normal gym at home. The location of the hotel was... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to share your thoughts and experiences of your recent stay at the Crowne Plaza Nairobi.I am pleased to read your review and good to know you had a lovely stay with us . With regards to the no show fee we have taken note of your comments and concerns and have taken the liberty... More 

Washington, D.C.
Level Contributor
144 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed January 31, 2012

Having stayed at three different hotels in Nairobi in the past 8 months, I rate Crowne Plaza far above the others. The quality of the internet is amazing; the gym facilities are the best I've yet encountered; spa services are in line with international standards, and the room size is very large for a chain hotel. Prices are similar to... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for posting such a lovely review on your recent visit. It is always fabulous to hear when we exceed expectations and I am delighted that you thouroughly enjoyed the overall experience of the facilities and in particular the service,food and the cleanliness of rooms. We look forward to welcoming you back to our hotel soon. Best Wishes Lorenzo... More 

Liverpool, United Kingdom
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 30, 2012

I was stuck in Nairobi for a week longer than expected and ended up having to move hotels to Crowne Plaza. At the time I think the hotel had not long opened as they were having some teething trouble with the IT systems - particularly WiFi. That said the hotel was very spacious and comfortable and is in the Upper... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your constructive and valid comments regarding your stay with us in May 2011. We are pleased that you enjoyed the hotel facilities overall and the rooms in particular. I can assure you that the teething problems with IT have since been corrected and the restaurant menus have been reviewed and designed to meet our guests profile's requirements.... More 

Washington DC, District of Columbia
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 28, 2012

We stayed here for two nights following an African safari through Kenya and Tanzania. The hotel's pool is very nice, as is the state-of-the-art gym. The area around the hotel is safe, although a bit boring. There is nothing really to walk to around the hotel. We ate most of our meals at the restaurant across the street, which provided... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your review dated 28 January 2012. At the Crowne Plaza Nairobi we strive to maintain a benchmark of excellence in every aspect of our offerings and it is constructive critiscm like yours that will help us achieve this. Thank you very much for the compliments and I am pleased you enjoyed your stay with us. Ian,our Doorman... More 

The Hague, Netherlands
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 22, 2012

I had a great stay at the Crown Plaza which is I think quite a new place, little over a year old. It has a good restaurant by the pool, half inside half outside, and very friendly staff. Rooms are good, internet is free. Only the pool is a bit too small and surrounded by little space to sit/lie down.... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

On behalf of the "TEAM" at the Crowne Plaza Nairobi,I would like to thank you very much for choosing to stay with us. We are extremely pleased that you enjoyed your stay with us and more so that you will consider us for a return visit. I have passed on your kind words to Evans, our Doorman and all our... More 

Newbury Park, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 20, 2012

We stayed for 3 nights at this hotel and were very pleased with it. Wonderful facilities all around including a very nice gym! The food was and service were great! Very nicely appointed rooms and the price was great! We paid with our airline miles, but it was very reasonable and looking up the price online also confirmed that. The... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review following your recent stay at the Crowne Plaza Nairobi. It is so gratifying to hear such great feedback on the staff,service ,food and the hotel facilities. Our Guests experience is at the core of our values and we work very hard to achieve fantastic feedback such as yours. On behalf... More 

Washington, DC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 20, 2012

I stayed at the Crowne Plaza for a week. Unless you are doing business in Upper Hill or perhaps laying over between flights, the location is a bit difficult. If you plan to spend time in Westlands or anywhere north or west, this hotel is quite isolated. This also results in the hotel being quiet, no bar or social scene,... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2012

Stayed at the hotel for three nights the service was very good. the rooms are big than average hotels i have stayed i definitely recommend these hotel as i was pleased with the service and overall appearance. most impressed about the housekeeping service before the end of the night

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review on TripAdvisor following your recent stay at the Crowne Plaza Nairobi. I was pleased to hear that you enjoyed your stay with us and in particular was impressed with with the service and the overall appearance of the hotel. I will certainly share your encouraging comments to our Housekeeping "TEAM"... More 

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