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Crowne Plaza Hotel Nairobi

4.0 of 5 Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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331 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
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Antwerp, Belgium
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 18, 2011

We came to Niarobi to organise a four-day training event; Conference rooms were spacious (a pity though that not all have windows), staff was very helpful, including in the business center. The food is excellent. The rooms are nicely furnished. The hotel is about 15 minutes away from the airport airport, so it is very easily accessible for those who... More 

Was this review helpful? Yes 3
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for choosing Crowne Plaza Nairobi for your training event venue and taking the time to share your experience. I am pleased to hear hear you enjoyed the facilities of the hotel,espescially the bedrooms, conference facilities and our business centre. We were delighted that you enjoyed our food and have passed your comments to our Kitchen brigade. We do... More 

Asheville, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2011

I travel a lot for business,I was booked into the Crowne Plaza Nairobi by the travel agency of a firm a work for. When I arrived, as a Priority Club Member I was given a Club Level room and full access to the Club Lounge. The front desk staff was efficient and pleasant. From day one I realized it was... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your glowing review of your recent stay with us.I was pleased you enjoyed the Priority Club Lounge facilities,our Full English Breakfast and the best of Kenyan coffee available.I will pass on your compliments to my team here and especially to Juacinta Kilo in the Club lounge, who took special care of your needs. I hope... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2011

stayed 6 nights at Crowne Plaza Nairobi, i dont have a bad word to say about the hotel. the service was second to none and the staff were freindly, polite and extremely efficient. Very welcoming atmosphere.facilities were great. My room was beautifullydecorated, well equipped and very clean throughout my stay I must say.the food was superb in both restaurants as... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks for taking the time to post your review. I was delighted to read that you enjoyed all aspects of your stay especially the superb food in our restaurants, the friendly,polite and efficient staff and will certainly pass on your kind words to my team. I hope you have the opportunity to join us again soon and I look... More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 26, 2011

Staff were very friendly and it is more than up to Crowne Plaza standards. Don't be too concerned about the neighbourhood though. When my driver took me there I thought I was being dragged off to the Boonies, but in fact it is located in a residential neighbourhood where there has been some commercial development. An excellent one night stop... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you very much for choosing to stay at Crowne Plaza Nairobi during your recent visit to Kenya and for telling us about your experience.We greatly appreciate any feedback recieved from our guests and always strive to improve further on highest quality and service standards. We do take our guests and their well being seriously and always strive to meet... More 

Falls Church, Virginia
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2011

I stayed four nights at the Crowne Plaza in Nairobi during a business visit. I found the establishment excellent in every respect. My room was attractively decorated and clean. Hotel services such as Internet access and the fitness room worked fine. Food was great in both the Baraza and Sikia restaurants. We used a conference room for a day-long meeting... More 

Was this review helpful? Yes 1
Paris, France
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2011

I stayed here because someone else did the booking. First plus point is it took less than 20 minutes to drive from the airport so, having arrived and got out of the airport by 9.30PM, I was at the hotel for 10. That's a record for Nairobi! It's a fairly standard Crowne Plaza and looks and feels much the same... More 

Was this review helpful? Yes 2
Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2011

My concern is over the internet booking policy - its a scam! On booking over the internet i was told because it was booked and prepaid with a credit card, (they will not let you confirm the booking without credit card details), that there is NO CANCELATION AND NO REFUND. This is irrespective of how much notice is given. On... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review

Glen E, IHG has a pricing structure that allows us the opportunity to offer deeper discounts to our customers. In order to offer these rates we must attach restrictions such as cancellation fees or full prepayment. Some of our lowest discounted rates carry full prepayment requirements while others carry a cancellation fee. If rooms are available for your travel date,... More 

midlands uk
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 7, 2011

Just had the night here after our flight from London. First thing you notice is the hightened security. Lots of guards and 2 barriers to go through and they check your boot as well. This is welcomed I guess in these troubled times for Kenya. Check in wasn't too good. The guy must have only been in the job a... More 

Was this review helpful? Yes 2
Cape Town, South Africa
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 2, 2011

Spent 4 days at this hotel attending a conference. To be honest, there is not much that I could fault this hotel with other than it just does not do it for me. The staff were friendly. Housekeeping was a bit tardy (had to call 3 or 4 times before they came). Big issue for me was the mosquitoes in... More 

Was this review helpful? Yes 1
Kasulu, Tanzania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 2, 2011

A relatively newly built hotel, the Crowne Plaza has all the cleanliness, comfort and amenitites you would hope for in a large chain hotel. Nothing really objectionable about the place: Customer service is pleasant, bathrooms are comfortable, bed and linens are great, and amenities are all readily available. My one issue would be that it lacks that intangible quality or... More 

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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Hotel Style:
#9 Spa Hotel in Nairobi
#9 Romantic Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi

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