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Crowne Plaza Hotel Nairobi

4.0 of 5 Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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328 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 26, 2011

Staff were very friendly and it is more than up to Crowne Plaza standards. Don't be too concerned about the neighbourhood though. When my driver took me there I thought I was being dragged off to the Boonies, but in fact it is located in a residential neighbourhood where there has been some commercial development. An excellent one night stop... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you very much for choosing to stay at Crowne Plaza Nairobi during your recent visit to Kenya and for telling us about your experience.We greatly appreciate any feedback recieved from our guests and always strive to improve further on highest quality and service standards. We do take our guests and their well being seriously and always strive to meet... More 

Falls Church, Virginia
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2011

I stayed four nights at the Crowne Plaza in Nairobi during a business visit. I found the establishment excellent in every respect. My room was attractively decorated and clean. Hotel services such as Internet access and the fitness room worked fine. Food was great in both the Baraza and Sikia restaurants. We used a conference room for a day-long meeting... More 

Was this review helpful? Yes 1
Paris, France
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2011

I stayed here because someone else did the booking. First plus point is it took less than 20 minutes to drive from the airport so, having arrived and got out of the airport by 9.30PM, I was at the hotel for 10. That's a record for Nairobi! It's a fairly standard Crowne Plaza and looks and feels much the same... More 

Was this review helpful? Yes 2
Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2011

My concern is over the internet booking policy - its a scam! On booking over the internet i was told because it was booked and prepaid with a credit card, (they will not let you confirm the booking without credit card details), that there is NO CANCELATION AND NO REFUND. This is irrespective of how much notice is given. On... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review

Glen E, IHG has a pricing structure that allows us the opportunity to offer deeper discounts to our customers. In order to offer these rates we must attach restrictions such as cancellation fees or full prepayment. Some of our lowest discounted rates carry full prepayment requirements while others carry a cancellation fee. If rooms are available for your travel date,... More 

midlands uk
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 7, 2011

Just had the night here after our flight from London. First thing you notice is the hightened security. Lots of guards and 2 barriers to go through and they check your boot as well. This is welcomed I guess in these troubled times for Kenya. Check in wasn't too good. The guy must have only been in the job a... More 

Was this review helpful? Yes 2
Cape Town, South Africa
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed November 2, 2011

Spent 4 days at this hotel attending a conference. To be honest, there is not much that I could fault this hotel with other than it just does not do it for me. The staff were friendly. Housekeeping was a bit tardy (had to call 3 or 4 times before they came). Big issue for me was the mosquitoes in... More 

Was this review helpful? Yes 1
Kasulu, Tanzania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 2, 2011

A relatively newly built hotel, the Crowne Plaza has all the cleanliness, comfort and amenitites you would hope for in a large chain hotel. Nothing really objectionable about the place: Customer service is pleasant, bathrooms are comfortable, bed and linens are great, and amenities are all readily available. My one issue would be that it lacks that intangible quality or... More 

Was this review helpful? Yes 1
Chesterfield, United Kingdom
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed October 26, 2011

Ok, they say attention to detail makes a hotel, well the CP staff have not only missed the point but the whole wall. The security is great, am being evacuated as terrorists are blowing things up twice a day since i arrived so its time to go home but i can't fault the security - secret service, sniffer dogs, armed... More 

Was this review helpful? Yes 2
Kentucky,USA
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 19, 2011

This was the second time I've stayed here in the past year and it was just as lovely as the first. The rooms are impeccably clean and modern, beds comfortable and the staff welcoming and incredibly professional. Stephen, the front office manager, is almost always available and he and his staff are very warm and friendly. They truly make you... More 

Was this review helpful? Yes 1
Enola, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2011

Hello, In US we love Crown plaza... we will be staying at Nairobi Crown plaza on 30th October 2011 before our safari tour.Our name --Mr. and Mrs. Anil Thakrar email..acthakrar@yahoo.com My husband and I will be celebrating our 44 yrs. wedding anniversary this month. I would apprecite your help to make it a very memorable stay at your hotel--may be... More 

Was this review helpful? Yes 1
IHGCare, ihgcare at Crowne Plaza Hotel Nairobi, responded to this review

Dear NeemaT, Thank you for taking the time to communicate your concerns regarding the Crowne Plaza Hotel Nairobi. I have sent you a private email with additional information. We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes. Sincerely, Brenda J. IHGCare More 

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#9 Spa Hotel in Nairobi
#12 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi

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