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Crowne Plaza Hotel Nairobi

4.0 of 5 Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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331 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Washington, DC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 20, 2012

I stayed at the Crowne Plaza for a week. Unless you are doing business in Upper Hill or perhaps laying over between flights, the location is a bit difficult. If you plan to spend time in Westlands or anywhere north or west, this hotel is quite isolated. This also results in the hotel being quiet, no bar or social scene,... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2012

Stayed at the hotel for three nights the service was very good. the rooms are big than average hotels i have stayed i definitely recommend these hotel as i was pleased with the service and overall appearance. most impressed about the housekeeping service before the end of the night

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review on TripAdvisor following your recent stay at the Crowne Plaza Nairobi. I was pleased to hear that you enjoyed your stay with us and in particular was impressed with with the service and the overall appearance of the hotel. I will certainly share your encouraging comments to our Housekeeping "TEAM"... More 

Glasgow
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 19, 2012

A really nice modern hotel with fantastic facilities but only for the business folk out there. All the staff are mannered but not one of them have a personal touch. Everything about the hotel is corporate. Nice rooms, gym, coffee shop etc but if you want food at a third of the price walk the 10 metres across the road... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

We thank you for taking the time to share your valued feedback with us. It was truly a pleasure hostong you and appreciate any comments made by our guests that will assist us in constatntly striving to achieve the highest quality standards. We are indeed pleased to note that you enjoyed the hotel facilities as it is comments like these... More 

Kampala
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2012

My stay was from January 1st to January 11th, 2011. The hotel staff are welcoming and friendly. They endeavoured to solve the requirements that I had. The services are very good. The quality of the building itself and the equipment is excellent. My only proposals for betterments are to widen the menus and extend the restaurant closing times to 2230HRS,... More 

Was this review helpful? Yes 1
Surrey, UK
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 12, 2012

Generously sized rooms. Nice bathrooms with large walk in shower as well as bathtub. Free wifi - although signal variable. Staff very friendly and try to please. Food generally good, especially the restaurant Sikia. Although I did have one poor room service meal. Excellent gym and good spa - although treatments/massages a bit pricey. Pool oddly located and quite small,... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to review our hotel with such honesty and fairness.It is greatly appreciated. I was particularly pleased to learn that my team demonstarated high levels of hospitality that one would expect.Service is something that we can influence and take great pride in delivering as best we can. I thank you for the encouranging feeedback about... More 

New York City, New York
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 8, 2012

Stayed here only for one short night. Were greeted by extremely friendly and helpful staff. Room was nice and spacious as well as clean (the mattresses in our twin beds were - at least for American standard - very hard, but still comfortable). We had dinner at their "fine dining" restaurant, which was good and certainly better than we expected.... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for the kind words.We are glad to hear that you had a very enjoyable stay with us and you were able to experience our SIKIA 'Fine Dining" Restaurant. It's always a pleasure recieving great feedback and this will definately be passed onto our team. We look forward to welcoming you back to Crowne Plaza Nairobi in the near... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2012

Pretty much what you'd expect form the brand - nice room, comfortable, clean and well serviced. Pool slightly disappointing - right by the restaurant and enclosed so that sun is lost quite early in the afternoon. We were there for a conference, which was not very efficiently managed by the hotel, and the usual inability of anyone below General Manager... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review of your stay at our hotel recently.Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. We would like to express our sincere apologies for the shortcomings you experienced during your conferece. I have taken... More 

Sydney, Australia
Top Contributor
91 reviews 91 reviews
39 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed January 6, 2012

Everything about this hotel is great - highly recommended. The check-in and check-out were smooth and staff were friendly - as per the rest of the stay. My room was (most importantly) very clean and modern. The bathroom is especially nice with a separate rainfall shower. There was no issue with noise so I had a great sleep every night.... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

I truly thank you for your kind and generous feedback which I shared straight away with my whole team.We were all extremely glad to have provided you with a delightful stay with us. Please be assured that we love to make all of our guests happy. I thank you for mentioning all the departments you've been in contact with as... More 

Singapore
Contributor
18 reviews 18 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 6, 2012

We came to Nairobi for a short stayover before moving on to Mount Kenya. The hotel's facilities were well-equipped boasting of a gym, swimming pool, cafeteria and restaurant. The room was spacious and clean offering guests choice of pillows. There was free wifi available in the hotel rooms as well. I would consider it one of my best stays in... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

I thank you for taking the time to drop your positive feedback on TripAdvisor regarding our facilities as well as our high level of services.Indeed we try our utmost to have our guests feel at home away from home which is most convenient when travelling abroad. I hope to welcome you back to Nairobi in the near furure. Best Regards... More 

Islamabad, Pakistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2011

I had a very comfortable and convenient stay at the Crowne Plaza at Nairobi for a week for a business trip. The hotel is located in a nice area which is close to the airport and away from the other congested regions of the city. Being a platinum priority club member, I was happily given an upgrade to the club... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us and it was truly a pleasure hosting you. We greatly appreciate any comments made by our guests and constantly strive to achieve and exceed the highest quality standards. We have noted your comments with regards to the check out experience and am indeed sorry... More 

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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Hotel Style:
#9 Spa Hotel in Nairobi
#9 Romantic Hotel in Nairobi
#12 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi

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