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All 106 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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Ranked #17 of 106 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed November 7, 2011
PaulH1967 midlands uk
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311 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
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midlands uk
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 7, 2011

Just had the night here after our flight from London. First thing you notice is the hightened security. Lots of guards and 2 barriers to go through and they check your boot as well. This is welcomed I guess in these troubled times for Kenya. Check in wasn't too good. The guy must have only been in the job a... More

Was this review helpful? Yes 2
Cape Town, South Africa
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 2, 2011

Spent 4 days at this hotel attending a conference. To be honest, there is not much that I could fault this hotel with other than it just does not do it for me. The staff were friendly. Housekeeping was a bit tardy (had to call 3 or 4 times before they came). Big issue for me was the mosquitoes in... More

Was this review helpful? Yes 1
Kasulu, Tanzania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 2, 2011

A relatively newly built hotel, the Crowne Plaza has all the cleanliness, comfort and amenitites you would hope for in a large chain hotel. Nothing really objectionable about the place: Customer service is pleasant, bathrooms are comfortable, bed and linens are great, and amenities are all readily available. My one issue would be that it lacks that intangible quality or... More

Was this review helpful? Yes 1
Chesterfield, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed October 26, 2011

Ok, they say attention to detail makes a hotel, well the CP staff have not only missed the point but the whole wall. The security is great, am being evacuated as terrorists are blowing things up twice a day since i arrived so its time to go home but i can't fault the security - secret service, sniffer dogs, armed... More

Was this review helpful? Yes 2
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 19, 2011

This was the second time I've stayed here in the past year and it was just as lovely as the first. The rooms are impeccably clean and modern, beds comfortable and the staff welcoming and incredibly professional. Stephen, the front office manager, is almost always available and he and his staff are very warm and friendly. They truly make you... More

Was this review helpful? Yes 1
Enola, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2011

Hello, In US we love Crown plaza... we will be staying at Nairobi Crown plaza on 30th October 2011 before our safari tour.Our name --Mr. and Mrs. Anil Thakrar email..acthakrar@yahoo.com My husband and I will be celebrating our 44 yrs. wedding anniversary this month. I would apprecite your help to make it a very memorable stay at your hotel--may be... More

Was this review helpful? Yes 1
IHGCare, ihgcare at Crowne Plaza Hotel Nairobi, responded to this review

Dear NeemaT, Thank you for taking the time to communicate your concerns regarding the Crowne Plaza Hotel Nairobi. I have sent you a private email with additional information. We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes. Sincerely, Brenda J. IHGCare More

Columbia, Maryland
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2011

My husband and I were schedule for Safari and a little work in Kenya and I began researching accomadations in Nairobi. While there were many options to choose from, the Crowne Plaza stood out because of it's amenities (free internet, fitness center, pool, etc) and because of the price. Nairobi is an expensive city but the Crowne Plaza, with advanced... More

Was this review helpful? Yes 4
Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 5, 2011

We brought a group of 20 people to Nairobi for a conference for 7 days and everyone found it one of the best hotel experiences in ages. Staff were friendly, competent, and well organized. Hotel was beautiful, spotlessly clean, and ideally located close to downtown, but in a quiet area. Rooms were excellent--very comfortable beds, big modern bathrooms, flatscreen TVs,... More

Was this review helpful? Yes 3
13 reviews 13 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2011

I stayed here for a week. The hotel is very good or excellent. Great customer care and nice rooms. The bed was very comfortable. The bathroom was excellent. The hotel meals were always on time. The lunch time for our conference was 12.30pm and the food was always ready. The internet speed is good and everywhere! The rooms were always... More

Was this review helpful? Yes 2
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2011

I stayed here on two occasions over a period of two weeks while in Kenya on business. Each time, I was given a complimentary upgrade to the Club level. The hotel is beautiful and spotlessly clean. My room was extremely comfortable. The bed was exquisite. Nice choice of pillows and great linens. Bathroom is a very nice size, and the... More

Was this review helpful? Yes 3
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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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