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Crowne Plaza Hotel Nairobi

#19 of 122 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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348 reviews from our community

Traveler rating
    133
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    43
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Atlanta, Georgia
Top Contributor
54 reviews 54 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 13, 2014

Stayed there mid-December. Enjoyed it very much. And had few things the hotel can do better. Let's look at them separately: GREAT : 1. Staff - very helpful, very professional. In breakfast buffet area, Rashid makes some of the best omelettes I have eaten in any hotel. And Emma is extremely helful, and attentive. after just one day, she remembered... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Azerioglu , firstly the team and I would like to thank you as we appreciate the positive feed back as well as all your comments to improve our Hotel, I personally will take action and share with my team, we look forward to welcoming you back to Magical Kenya Kind Regards Allan Clingham More 

Basingstoke, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2014

Hotel is about 20 minutes from city and airport. Very comfortable hotel. 3x main areas for eating buffet, a la Carte and bar area. all worth trying. Site has free Wi-fi breakfast is extra but rooms very nice with tea making facilities. Many large conference rooms so hosting meetings or events well catered for.2x weddings in the day while I... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest , Firstly thank you for all the positive feedback regarding your stay with us in Kenya, my team and I certainly take note of all comments and suggestions, we look forward to welcoming you back to Kenya in the near future. Kind Regards Allan Clingham More 

Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 7, 2014

Well done Crowne Plaza I've stayed here several times [swear I have reviewed this before but can't find it]. This was the best stay ever - everything on time, functional and great service and no problem with the room. If you have ever stayed in Africa, you'll know that this is not a normal thing. The buffet for breakfast and... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mickey M Thank you for you positive feedback and comments on areas that need improvement, I will personally give it my full attention and ensure corrective changes are made, we in Kenya look forward to your return. Kind Regards Allan Clingham More 

USA
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2014

If you are a business traveller and want the basics, the CPN is more than adequate. The staff try hard but frankly the performance is inconsistent enough to drive one batty if you're a frequent guest; I see this more as sloppy management than a staff issue. The main restaurant is mediocre, from the menu to the service, but the... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Lomnava Thanks you for your constructive comments, I personally will address them in a positive manner and can assure you that I appreciate your feedback and apologies for any inconvenience caused. We at the Crowne Plaza look forward to your return. Kind Regards Allan Clingham More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2014

Was checked in for 3nights, later my wife and daughter joined me. Rooms were exceptionally clean and arranged. Was on the road facing room Food was okay, could do better in the chicken caesar salad, it was drab. The al carte buffet didn't have kid food almost every curry had chili. We had in room breakfast which was awesome and... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr. Maithya Thank you for your comments, I personally will address your concerns, as the points raised are valid and need attention, I will pass on your pleasant remarks to my staff that were mentioned in your message, we certainly look forward to your return. Kind Regards Allan Clingham More 

Dubai, United Arab Emirates
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 13, 2014

Second time and always a pleasure to stay here. One of my favourite work hotels. Staff are friendly, rooms are new and clean and events team are helpful. Food nice too, particularly breakfast buffet. I would definitely recommend to anyone visiting Nairobi.

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Tashkat for your great feedback on your recent stay with us at Crowne Plaza Nairobi. It is indeed always a pleasure hosting you. I will definitely share these comments with the entire team. Looking forward to hosting you again in future. Best wishes, Ken Musili More 

Nairobi, Kenya
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2014

Crowne Plaza Nairobi is a wonderful place to stay while in Nairobi. It has a wonderful ambience, spacious and very clean rooms and a great buffet. The staff are super friendly and are always there to help. I would recommend it to anyone visiting Nairobi

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ngure Tharao, Thank you so much for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a wonderful time with us. I will with great pleasure share your comments with the entire team. I look forward to welcoming you back in the near future. Best wishes, Ken Musili More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2014

On a first trip into Kenya I was pleasantly surprised by just how wonderful my stay was at Crowne Plaza. Really soft comfortable huge bed and quality turn down service. Breakfast buffet was great. It is truly well placed - in an up and coming business area. The staff really go above and beyond to really make you feel "Welcome".... More 

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much Kendall_Law for your fantastic review! It is always lovely when we have returning guests because they enjoy Crowne Plaza Nairobi. I will with great pleasure share your feedback with the entire team. We look forward to your next visit and thank you once again. Best wishes, Ken Musili More 

Lusaka
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2014

The Crowne Plaza Hotel - Nairobi is a pleasant hotel with a very good business atmosphere. The room I was accommodated in that is 134 was very clean and had all the facilities for good rest after a long business day. The staff were very friendly and helpful. It is within walking distance to my office (Head Office). The food... More 

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Shipango, Many thanks for your great comments on Crowne Plaza Nairobi. It was indeed a pleasure hosting you. I will share your comments with the entire team. I look forward to welcoming you back in the near future. Best wishes, Ken Musili. More 

Modiin
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 8, 2014

This is a new hotel, personnel is very helpful and nice and food is very good, with a lot of vegetarian and vegan options. Has a good gym and nice swimming pool for spring/summer time. The best hotel I've been so far in Nairobi, and I was at top 5 stars there I.

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Avargasil, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a great time with us. I will personally with great pleasure share your feedback with the entire team. I look forward to welcoming you back in future. Best wishes, Ken Musili. More 

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