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All 91 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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Ranked #16 of 91 hotels in Nairobi
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed December 2, 2013
FrankLJ213 Kensington, Maryland
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279 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Kensington, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2013

We stayed at the Crowne Plaza Nairobi for two nights before our safari and for one night after. The staff was friendly and helpful, and addressed us by name on our return to the hotel. We had two rooms and both were clean, comfortable and well-appointed. Construction near the hotel made getting in and out somewhat of a hassle, but... More

Was this review helpful? Yes 4
asquared2, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest, Thank you for taking the time out to review our property. We appreciate your compliments regarding our team and we really strive hard to make your stay feel warm and hospitable. I will definitely pass on your comments to the mentioned department. I also want to apologize for your delayed check out experience. We are always trying to... More

nairobi
Contributor
15 reviews 15 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 21, 2013

went here with my family for lunch and an afternoon of swimming. the place is clean and the staff are really friendly. Evans at the gym was so helpful and answered all our questions about membership. the food is great and the price is not reasonable. I would love to do this again!

Was this review helpful? Yes 5
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 6, 2013

This was my first visit to the hotel and the country. From all the international hotels in Nairobi, this is one of the older ones & more known. Situated next to some key embassies like UK , US etc .. Construction is all around , so you cant walk out from the hotel to eat anywhere. Therefore need to take... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear huks1978, Thank you so much for taking the time to leave us your feedback. I appreciate your compliments regarding our staff very helpful. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We... More

Stockholm, Sweden
Contributor
14 reviews 14 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 4, 2013

Came here with a Swedish group to spend our last two days in Kenya. The very best Hotel we have used in Nairobi. The rooms spacious and comfortable beds. A bit out of the city centre but on the right side of the city for transport to airport. Infrastructure around Hotel not completed but not a big problem. Friendly staff... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 2, 2013

Visited here in early 2013 for a business trip. The room is very clean and spacious. Have everything you could have asked for in a 4-5 star hotels. The bed is comfy. I do love a thought of providing "This works" for those who have problems sleeping at night. Staff is professional and friendly. Gym is excellent and so is... More

Was this review helpful? Yes 4
Nairobi, Kenya
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 30, 2013

Nice 5 star feeling, We had gone for an inspection tour, The location of the hotel is ideal being at the upperhill area of Nairobi 5 Mins from the city centre and 20 Mins from the JKIA, and 15 Min to Wilson airport, very nice rooms recently upgraded, perfect health club, and the lunch very nice, abeyance excellent. i also... More

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2013

Rooms are clean and well serviced. Peter and Kennedy and Bernard all smiles on the front desk for a great welcome. Restaurant staff not so good. Slow, in fact painfully slow at breakfast. Gym excellent. A good, solid functional place to stay on business. Restaurant is very good too although I didn't eat there this time.

Was this review helpful? Yes 3
New York, New York, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 24, 2013

My husband and I enjoyed our stay at the Crown Plaza. The staff members were warm, accommodating and friendly. We went on safari to Maasai Mara and our luggage were held without charge. There was a minor water issue with the shower and the facility Engineer was prompt in addressing the problem. We are vegans and the dinning staff adhered... More

Was this review helpful? Yes 3
Bangalore, Karnataka, India
Contributor
18 reviews 18 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2013

I had stayed at Intercontinental previously and looked for a change for this visit. I was hoping to beat traffic jams and enjoy better rooms(as compared to old wing@Intercontinental). Crowne Plaza is a brand new property and I was not disappointed with the hotel and rooms. Business travelers ought to find this hotel supporting all their needs. The road is... More

Was this review helpful? Yes 3
Johannesburg, South Africa
Top Contributor
71 reviews 71 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 19, 2013 via mobile

Have reviewed and reported on this hotel a few times and am happy to report that they are maintaining their standards if not improving on them. Great service, and friendly staff help you to settle in and fell comfortable very quickly. Added security is also comforting. Room service food is exceptional.

Was this review helpful? Yes 4

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 91 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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