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Crowne Plaza Hotel Nairobi

#20 of 125 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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353 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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There are newer reviews for Crowne Plaza Hotel Nairobi
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Coimbra, Portugal
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 5, 2015

I was in last November in Crown Plaza Nairobi, where I was attending a conference. To start I have to say that the price is completely unreasonable for the conditions and level of services offered. This Hotel is rated as 4 star, but sometimes it's hard to understand these ratings. It's true is contains all the services that makes it... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mario Matos, thank you for taking the time to comment on my Hotel, please accept my apologizes, rest assure that I will personally investigate and resolve the issues that have being raised. We at the Hotel strive to ensure that our customers expectations are met through feedback, we look forward to welcoming you back to Magical Kenya Kind Regards... More 

Ra'anana, Israel
Contributor
13 reviews 13 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

I was there because it is close to hp offices It is an ok hotel. Clean and good staff. Gym. Bath. Not memorable but sufficient for business. I wouldn't go there for vacation Nothing else to add to reach this 200 words ridiculous rule

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Emmanuel B , thank you for your comments, I will personally ensure that the relevant staff are communicated too regarding your feed back , we look forward to your return to Nairobi. Kind Regards Allan Clingham More 

Hong Kong
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 14, 2015

This hotel is one of the better ones in Nairobi. The roads outside area bit thrashed and under construction, but once inside, it is like being back to normal. Everything seems modern and clean. The internet is fast and free! This is a home run for me and even though the Hilton is cheaper (during the time of my stay),... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear R Zirkelback , firstly thanks for the comments posted, I would like to assure you that I will personally follow up on all your recommendations and action the points with my team, we look forward to welcoming you back to Nairobi Kind Regards Allan Clingham More 

Johannesburg, South Africa
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 11, 2015

Don't get me wrong, it's a decent hotel once you're inside but the approach is worse than terrible. The driver told me they built the hotel and only later realised that the approach to the entrance from the main city would have to be on a muddy excuse of a road. I realise this is Africa but it was comical... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest , I personally appreciate the feedback regarding the shortfalls in our hotel, I can assure you that action will be taken and with regards to the condition of the roads in Upper hill that its work in progress to upgrade the the whole business area and we expect completion in June 2015 Look forward to welcoming to back... More 

Charlottetown, PEI
Top Contributor
301 reviews 301 reviews
65 hotel reviews
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

Smooth pickup from airport that we arranged before leaving Canada. Worth every penny of the 30 US we paid (especially after a long flight arriving at 3:30 am!) Spacious bathroom with soaker tub and separate shower. As priority club members we had access to lounge and lovely breakfast (great omelette station!) Still a lot of construction but this did not... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Happy Canadian 3, Firstly thanks for the positive feedback from your recent stay with us in Kenya, myself and my team appreciate the comments and certainly look forward to your next visit. Kind Regards Allan Clingham More 

Atlanta, Georgia
Top Contributor
54 reviews 54 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 13, 2014

Stayed there mid-December. Enjoyed it very much. And had few things the hotel can do better. Let's look at them separately: GREAT : 1. Staff - very helpful, very professional. In breakfast buffet area, Rashid makes some of the best omelettes I have eaten in any hotel. And Emma is extremely helful, and attentive. after just one day, she remembered... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Azerioglu , firstly the team and I would like to thank you as we appreciate the positive feed back as well as all your comments to improve our Hotel, I personally will take action and share with my team, we look forward to welcoming you back to Magical Kenya Kind Regards Allan Clingham More 

Basingstoke, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2014

Hotel is about 20 minutes from city and airport. Very comfortable hotel. 3x main areas for eating buffet, a la Carte and bar area. all worth trying. Site has free Wi-fi breakfast is extra but rooms very nice with tea making facilities. Many large conference rooms so hosting meetings or events well catered for.2x weddings in the day while I... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest , Firstly thank you for all the positive feedback regarding your stay with us in Kenya, my team and I certainly take note of all comments and suggestions, we look forward to welcoming you back to Kenya in the near future. Kind Regards Allan Clingham More 

Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 7, 2014

Well done Crowne Plaza I've stayed here several times [swear I have reviewed this before but can't find it]. This was the best stay ever - everything on time, functional and great service and no problem with the room. If you have ever stayed in Africa, you'll know that this is not a normal thing. The buffet for breakfast and... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mickey M Thank you for you positive feedback and comments on areas that need improvement, I will personally give it my full attention and ensure corrective changes are made, we in Kenya look forward to your return. Kind Regards Allan Clingham More 

USA
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 2, 2014

If you are a business traveller and want the basics, the CPN is more than adequate. The staff try hard but frankly the performance is inconsistent enough to drive one batty if you're a frequent guest; I see this more as sloppy management than a staff issue. The main restaurant is mediocre, from the menu to the service, but the... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Lomnava Thanks you for your constructive comments, I personally will address them in a positive manner and can assure you that I appreciate your feedback and apologies for any inconvenience caused. We at the Crowne Plaza look forward to your return. Kind Regards Allan Clingham More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2014

Was checked in for 3nights, later my wife and daughter joined me. Rooms were exceptionally clean and arranged. Was on the road facing room Food was okay, could do better in the chicken caesar salad, it was drab. The al carte buffet didn't have kid food almost every curry had chili. We had in room breakfast which was awesome and... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr. Maithya Thank you for your comments, I personally will address your concerns, as the points raised are valid and need attention, I will pass on your pleasant remarks to my staff that were mentioned in your message, we certainly look forward to your return. Kind Regards Allan Clingham More 

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