We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Nairobi

#19 of 120 Hotels in Nairobi
Certificate of Excellence
Hotel website
Hotel deals
Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Hotel Nairobi
Professional photos View all
Browse nearby
Crowne Plaza Hotel Nairobi
Review This Hotel

344 reviews from our community

Traveler rating
    132
    151
    43
    11
    7
See reviews for
19
53
31
212
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (344)
  • Mar-May only
    (73)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (99)
  • Dec-Feb only
    (90)
All months
There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2012

By any standards the friendliness of the service in this hotel really stands out. From the gloriously welcoming Simon and Elizabeth on security to everyone on the front desk this was a hotel full of smiles. The food on the breakfast buffet was delicious and other meals were fine. The rooms are well equipped and amply proportioned. If there is... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mark W, Thank you for taking the time to write such a complimentary review about your recent stay at Crowne Plaza Nairobi. We are thrilled to note that we managed to make your stay a great one. Thank you so much fot the feedback about the delicious food, well equiped rooms and the friendliness of the staff. We are... More 

Pattaya, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 10, 2012

I spent three nights at this hotel, and found it very comfortable and reasonably priced. The staff were polite, professional and very helpful. Rooms were smart clean. Good TV service (lots of movies), fast Wifi. I would have no hesitation in recommending the Crowne plaza to friend and colleagues.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Magnus 123 Thank you so much for taking the time to post a complimentary review about your recent stay at the Crowne Plaza Nairobi. We are happy that you enjoyed your stay with us and found the hotel facilities very comfortable and reasonably priced. Thank you for recommending our hotel to your friends and colleagues visiting Nairobi and we... More 

Pender, Nebraska
Top Contributor
76 reviews 76 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 8, 2012

This hotel offers everything I needed for staying in Kenya for business. They provided drivers (for a fee) to any destination I wanted to go as well as one waiting for me at the airport to take me to the hotel. The restraints afforded good choices for a number of meals and the staff was very accommodating to my requests.... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear NickJ, Many thanks for taking the time to review our hotel.We are very pleased you enjoyed your stay with us and will pass your compliments onto the our Chef and his brigade with regards to the meal quality and choice. I will share with our TEAM the positive and encouraging feedback regarding service recieved, and the standard of security..... More 

Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 2, 2012

Stayed here a couple of times in Feb coming in/out of Kenya and was pleasantly suprised at the quality of the rooms and service. Getting to the hotel from the airport was a mission but that was due to heavy traffic, upon arrival your car gets checked for bombs underneath before it's allowed into the hotel, you and your bags... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear DameDuFerAustralie, Thank you for the wonderful feedback regarding your recent stay with us here at the Crowne Plaza Nairobi. It is particularly warming to recieve an evaluation like yours and to know that our efforts to provide superior service and hospitality are represented by our team and espescially the Spa Therapists and security staff. We are fully committed to... More 

Nairobi, Kenya
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 1, 2012

The hotel staff were very helpful especially at the concierge. The reception staff, also helpful but abit too busy so you will stand there for a while waiting for your needs to be met. Although they do try to make you feel attended to, but it still takes a long time. Best is to ask for what you need and... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AMigwi, Thank you for posting a very pleasing review regarding your recent stay at our hotel. \We were delighted to read that you found our staff , in particular our conceirge and reception staff very helpful. I am truly sorry for the inconvenience on arrival ,having to wait for a while for attention from our receptionists. We are taking... More 

Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 27, 2012

Good Facilities Always helpful people breakfast is ok wonder why the jams and nutella are kept open....one of the diabetic marmalades had fungus in it....other then that good...

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear rohit_pitre Thank you so much for taking the time to let us know about your recent stay at our hotel. We pride ourselves in our hotel services,facilities, product and Food & Beverage offerings. The constructive feedback about the jams and diabetic marmalades has been seriously noted and we have taken appropriate corrective measures. We look forward to hosting you... More 

Los Angeles, California
Top Contributor
55 reviews 55 reviews
39 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 26, 2012 via mobile

The Crowne Plaza is an excellent choice in Nairobi, outside the hustle and bustle of the downtown area. The hotel is modern and well equipped. The rooms are spacious and offer complimentary Wi-Fi and other amenities. Two restaurants, a bar, a swimming pool, a business center and a gym are located on the property. Service and security are excellent .

Was this review helpful? Yes 2
Laval, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2012

This hotel is excellent according to international standards. Bur when you book in at reception desk, even if you have reserved previouly on the web, ask in writing what will be your daily tariff for each night, because the rate fluctuates according to the hotel rate of occupacy. With VAT and unmentionned charges when bookink,Il can be the double of... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Phil 6580, Thank you very much for taking the time to write a review relating to your recent stay with us. We are thrilled to regarding your feedback as excellent and on par with international standards. With reference to the Flex Rate which you had reserved online ,the package has a pricing structure that allows us the opportunity to... More 

Sydney, Australia
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 1, 2012

Staff all wonderful, if not the fastest (waited a good five minutes on check in until anyone noticed me, had some long waits for checks). I was made to feel very welcome. Comfortable beds and I liked the nighttime pack of pillow spray and aromatherapy oil to help sleep. Small but perfectly adequate pool area. Good range of food on... More 

Was this review helpful? Yes 3
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear DP72, Thank you for writing such a great review following your visit to the hotel. I am delighted that you found the staff wonderful and that you were made to feel welcome. It is great to hear that you enjoyed our comfortable beds and our sleep advantage aromatherapy. I have passed on your good feedback to our Kitchen Brigade... More 

Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 16, 2012

The Crown Plaza hotel is excellent and very near the city of Kenya. The service, food and rooms are just good. My business partners from China were just thrilled by this good facilty.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for posting a fabulous review and I am so pleased that you were really quite impressed with the bedrooms , staff, service quality and quality of the food. We all look forward to welcoming you back soon. Kind Regards Lorenzo Baleri More 

Questions? Get answers from hotel staff and past guests. Ask a question

133 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (58)
Viewed
Dining (7)
Viewed
Room/suite (16)
Viewed
Bathroom (8)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
View from room (4)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (75)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (7)
Viewed
Dining (20)
Viewed
Room/suite (17)
Viewed
Bathroom (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question