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Crowne Plaza Hotel Nairobi

#20 of 126 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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362 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
See the most recent reviews
Johannesburg, South Africa
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 15, 2012

I've stayed here on multiple business trips this year and have had a great experience everytime. While it is nothing fancy and there are nicer places in Nairobi, the service is very good and the staff are all great. A few other highlights--the restaurant food is very good, the hotel gym is very nice (pretty good size and variety of... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear patrickdward, We are glad to hear that you choose our hotel when in Nairobi and have had a Great experience everytime we host you and we would like to thank you for sharing your experiences on TripAdvisor. We are very pleased to read the detailed comments and the positive aspects of your stay such as the very good service... More 

Kingston, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 31, 2012

Stayed Sep,2011,8 nights side trips for safaris.my room was large for 1 person,,nice 2 resturants plus bar.Its about a 15 to 20 min walk to the center of Nairobi,I felt safe although I made it look as if I new exactly where I was going,,,LOL,,and yes I would stay there again.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear cn-trainman , It was pleasing to read your comments about the wonderful stay at Crowne Plaza Nairobi recently and would like to thank you for taking the time to write about your experience here on TripAdvisor. Thank you for recommending our hotel and certainly look forward to welcoming you back in the not too distant future. Best wishes Lorenzo... More 

Durban, South Africa
Level Contributor
249 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed July 29, 2012

PRIVACY & SECURITY - On my 2nd night, a male attendant opened my room's door without knocking or ringing the bell. I was terrifed upon hearing the door clicked so I ran and checked. I asked him why he was intruding and he told me he thought I was about to check out. First, if he was supposed to see... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear wandering_dive_geek , Thank you for your review of you stay with us in July 2012. You have identified some deficiencies that I have addressed without delay and have taken appropriate corrective action to remedy these, as this should have not occured. I have looked further at the issue with the room mini bar billing and the Housekeeping promptness in... More 

Mombasa
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 17, 2012 via mobile

As far as Nairobi goes, this is one of the best rivalled only by Fairview Hotel. I still don't understand why every hotel in Nairobi is so expensive by world standards but Crowne Plaza is good value by Nairobi standards. Great service, fantastic breakfast and restaurant serves a nice dinner too despite being expectedly overpriced. I've stayed at Crowne twice... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Chookmeister69, Thank you for taking the time to write such a complimentary review about your recent stay at Crowne Plaza Nairobi. I greatly appreciate your kind words about your our hotel and in particular comments regarding "Great Service, Fantastic Breakfast and Dinner".Your comments will definately be passed on to the team and will be greatly appreciated by them.I was... More 

Atlanta, Georgia
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 14, 2012

I stayed here for work for a week in February. I was placed on the executive floor, thanks to a rate I found online, which was cheaper than the rate my colleagues got. I'm not sure if I timed it right but it was worth it. I had the perks of private buffet breakfast upstairs, cocktail hour with yummy snacks,... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Valerie210, I was very pleased to read your most complimentary review of your stay at Crowne Plaza Nairobi and would like to thank you for taking the time to share your experience with us on TripAdvisor. I was delighted to know that you enjoyed many of the hotel facilities and services, espescially the Breakfast,snacks and Cocktail hour in our... More 

Suffolk, England
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 13, 2012

We hosted a business breakfast networkin meeting here for senior leadership in Nairobi and this was the perfect venue for it. It had a real feel of a proper business hotel and the food and service were great. We will defitiely be using it in the future.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ironmummy, It was pleasing to know that you had a successful networking meeting and found our hotel to be the perfect venue for business and corporate guests. Your comments made it clear how much you enjoyed the food and appreciated the great service. I hope to have the pleasure of welcoming you back to our hotel soon. Best Regards... More 

St. Andrews, United Kingdom
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 28, 2012 via mobile

Nice rooms and a decent restaurant in a good location on the hill.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Letseat1, Greetings from Crowne Plaza Nairobi ! We are happy to see that we have made your stay a pleasant one and are very much grateful about the positive feedback shared with us.We look forward to welcoming you back at Crowne Plaza Nairobi soon. Best Wishes Lorenzo Baleri More 

general
Level Contributor
106 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed June 9, 2012

Very comfortable stay in a strictly business part of Nairobi, Upper Hill. Clearly business oriented, with conference facilities etc. (during a 2 week stay I saw one honeymoon couple walking around holding hands and looking very out of place), some tour groups. Great beds. Very friendly staff, particularly the security staff at the entrance who must have hell's own job... More 

Was this review helpful? Yes 3
Management response:

Dear AfricaAsia Traveller, Greetings from Nairobi. We would like to thank you for taking the time and writing a review on TrapAdvisor. We appreciate your positive comments about your Very comfortable stay, Great Beds and Friendly Staff. We will ensure your comments are shared with the entire team. However, we have noted your comments regarding the inconsistent room refreshment supplies... More 

Kigali, Rwanda
Level Contributor
172 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed June 9, 2012

Yes, the rooms are big and clean. The bed is good quality. Lots of room in the bathroom. The staff is very friendly, but they need to take care of the little things as it is not a cheap hotel. You couldn't turn off the air conditioning. It is on some kind of an automatic system. Brown water came out... More 

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ask Suur_D Thank you for your review regarding your recent stay at the Crowne Plaza Nairobi. We are extremely pleased to read the positive comments about the quality of the beds,the size of the bathrooms and the friendliness of the staff. With regards to the airconditioning, there is a temperature control switch panel situated in the bedroom with an... More 

Dubai, United Arab Emirates
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 4, 2012

By far, the best hotel i have stayed so far , the breakfast was excellent, the rooms and bathrooms were clean ... and it was very sweet of the people to upgrade us free to junior suite since i was there for one night after my three nights in masai mara trip with my wife. They made it more special... More 

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jitendra S, Thank you for taking the time to review your stay at Crowne Plaza Nairobi and for awarding us full marks. I cannot thank you enough for your kind comments and to hear we are "By far,the best hotel I have stayed so far". I'm delighted to hear that you enjoyed your suite and our Breakfast Buffet in... More 

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