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All 102 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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Ranked #16 of 102 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 11, 2012
Robert O Kampala, Uganda
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299 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Nairobi
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Kampala, Uganda
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 11, 2012

My stay in Crowne Plaza hotel has been great. They have one of the most wonderful staff i ever met-right from those who welcome you- big smiles, the reception, to the rooms to the restaurant to business centre. I do not recall all the names, but Jane from the business centre is one of those that made my stay great.... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Wow, what an excellent review. Thank you for choosing to stay with us and taking the time to write your feedback and thoughts on Tripadvisor. We are extremely pleased that you had a Great experience at our hotel. It is gratyfing to know that the efforts of our team are recognised. Your review has been shared with the whole team... More

Harrow, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2012

We just used the hotel for a quick stay after our flight and before we went on safari. The room was very pleasant and the bed was gorgeous one of the most comfortable I have slept in very important to me. The breakfast was good but at 20 UK pounds equivalent a head over priced.

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for choosing to stay with us and also for taking time to write your thoughts about us on TripAdvisor. I am delighted to read that you had a comfortable and pleasant stay over prior to your safari. We pride ourselves in our comfortable and gorgeous beds provided in our rooms as these form part of our hallmarks of... More

Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 7, 2012

I've stayed at a few hotels in Nairobi and this one was one of the nicer ones. The rooms were very nice and the beds were so comfortable after roughing it on safari. I was basically spending a day there to relax before the long flight home and it was a great place to do that. I got a good... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for the great review and are delighted to know that you enjoyed your stay at the Crowne Plaza Nairobi after your Safari. We are grateful to you for taking the time to write your valuable feedback.Our sincere thanks to you for your positive comments regarding our team members and the overall stay at our hotel and espescially our... More

Dublin
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 6, 2012

This hotel is such a welcome relief after the chaos and bustle of Nairobi. Very welcoming staff, lovely bar, and a number of nice restaurants. Great coffee bar in the lobby. The bed was the best I've ever slept in! Absolutely incredible!

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for choosing Crowne Plaza Nairobi for your recent visit to Nairobi. We really appreciate your comments and feel very proud that the team at Crowne Plaza Nairobi was able to meet your expectations. Likewise, we are delighted you enjoyed the hotel facilities and espescially our most comfortable beds. Lookinf forward to welcoming you back at the Crowne Plaza... More

Edinburgh, United Kingdom
Top Contributor
65 reviews 65 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 5, 2012

The hotel is very nice and is located in a quiet neighbourhood in Nairobi. I got upgraded to a kingsize suite, and it was really nice. The staff are courteous. Gym and pool are very good. The buffet breakfast (included in the price) was very good. In all, I would highly recommend this hotel if you can afford it.

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at the Crowne Plaza Nairobi. I was pleased to read that you overall enjoyed the facilities and the hospitality of our team. We look forward to having the opportunity to welcome you back to our hotel in the near future. Best Wishes Lorenzo Baleri More

UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 5, 2012

I'm currently staying at this hotel and this is one of many trips I've made here since it opened. Consistently, with each visit the hotel has improved which is good, because when it first opened, it did suffer from the usual opening pains and poor service. I'm delighted to say that this hotel has come along way and ranks among... More

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to write a fantastic review on TripAdvisor following your recent visits at the Crowne Plaza Nairobi. I was delighted to hear that you overall enjoyed your visits with us and I will be sure to share your comments with the team as I am sure they will appreciate knowing that their efforts have been... More

SF
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 1, 2012

I stayed in Nairobi's Crowne Plaza last week for a business trip. I found the hotel to be very pleasant, with nice, spacious, well-equipped rooms. I found everything I needed in the room, including an iron. There were good in-house dining options, and the gym was the nicer than my normal gym at home. The location of the hotel was... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for taking the time to share your thoughts and experiences of your recent stay at the Crowne Plaza Nairobi.I am pleased to read your review and good to know you had a lovely stay with us . With regards to the no show fee we have taken note of your comments and concerns and have taken the liberty... More

Washington, D.C.
Top Contributor
101 reviews 101 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 31, 2012

Having stayed at three different hotels in Nairobi in the past 8 months, I rate Crowne Plaza far above the others. The quality of the internet is amazing; the gym facilities are the best I've yet encountered; spa services are in line with international standards, and the room size is very large for a chain hotel. Prices are similar to... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for posting such a lovely review on your recent visit. It is always fabulous to hear when we exceed expectations and I am delighted that you thouroughly enjoyed the overall experience of the facilities and in particular the service,food and the cleanliness of rooms. We look forward to welcoming you back to our hotel soon. Best Wishes Lorenzo... More

Liverpool, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 30, 2012

I was stuck in Nairobi for a week longer than expected and ended up having to move hotels to Crowne Plaza. At the time I think the hotel had not long opened as they were having some teething trouble with the IT systems - particularly WiFi. That said the hotel was very spacious and comfortable and is in the Upper... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your constructive and valid comments regarding your stay with us in May 2011. We are pleased that you enjoyed the hotel facilities overall and the rooms in particular. I can assure you that the teething problems with IT have since been corrected and the restaurant menus have been reviewed and designed to meet our guests profile's requirements.... More

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 28, 2012

We stayed here for two nights following an African safari through Kenya and Tanzania. The hotel's pool is very nice, as is the state-of-the-art gym. The area around the hotel is safe, although a bit boring. There is nothing really to walk to around the hotel. We ate most of our meals at the restaurant across the street, which provided... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you for your review dated 28 January 2012. At the Crowne Plaza Nairobi we strive to maintain a benchmark of excellence in every aspect of our offerings and it is constructive critiscm like yours that will help us achieve this. Thank you very much for the compliments and I am pleased you enjoyed your stay with us. Ian,our Doorman... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
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