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Crowne Plaza Hotel Nairobi

#21 of 145 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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1 room 1 adult
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Crowne Plaza Hotel Nairobi
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409 Reviews from our TripAdvisor Community

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Brownsville, Texas
Level Contributor
190 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I can't judge the service for the guest without status but for a Spire Elite, basically nothing is too much to ask for and will be delivered with a smile. The Executive Lounge is well maintained and staffed and it is a place you can surely feel at home. They will have to adjust rates downward since more and more... More 

Helpful?
Thank KaiUWulff
Lagos, Lagos, Nigeria
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

After spending years visiting this hotel on business, I am surprised that I never reviewed it here. I have stayed here over 7 times and the experience is always the same. This is what I would call a bare basics hotel. It is clearly propositioned as a business facility with zero frills and it lives up to this billing adequately.... More 

Helpful?
Thank oroque
Dubai, United Arab Emirates
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is clean. Staff extremely helpful and friendly. Breakfast is quite good. Room is good size and equipped with all amenities. The gym is good and the massage service is simply one of the best. It is a none smoking hotel, so you have to smoke only on the outdoor area at the restaurant side. Nothing around in terms... More 

Helpful?
Thank mahmoud s
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for 3 nights while attending a conference at the hotel. My stay was smooth and comfortable apart from when management asked to move me to another room on account of a family needing adjoining rooms. Management was professional and courteous about the whole thing so I wasn't too bothered. Although the hotel is not too far from... More 

Helpful?
Thank HMS u
Level Contributor
10 reviews
5 of 5 stars Reviewed 3 weeks ago

this place is a jewel in Nairobi, it is such a pleasure to come back here time after time - the staff, the rooms, the service ...big thumbs up all around. The service all in all is just outstanding, from the time you step through the door day or late at night. The restaurant service is superb - starting with... More 

Helpful?
Thank ManiN4
Nairobi, Kenya
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 6, 2016

We visited Crowne Plaza Hotel for business and we were very impressed by the airy and elegant lounges. The food was well presented and very tasty. The staff were very kind and paid attention to detail. Overall we had a very good experience at the hotel. Ideal place for a business lunch or meeting.

Helpful?
1 Thank Kelaiw
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much Kelaiw for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan Clingham General Manager More 

Nairobi Region, Kenya
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 17, 2015 via mobile

Came for a work event the whole day. The food offered all through was good. Staff was there always ready to assist. Conference room was well organized with all requirements there. Dint get to see the rooms but what I saw was enough to warrant a return.

Helpful?
Thank Wawira K
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Wawira K, Many thanks for your great feedback on your recent stay at Crowne Plaza Nairobi. I have noted your comments and will definitely share with the entire team. We hope to host you again in the not so distant future. Allan Clingham, General Manager. More 

toronto
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 16, 2015

The hotel is fantastic and the staff are very good, polite and the service level was exceptional. I am very happy to stay at this hotel time and over again. I had an excellent driver who knew the traffic times, routes and to take me in time everywhere. His name was Big Joe and did a great job.

Helpful?
Thank prioritymember
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear prioritymember, We are delighted to read that you had a great stay with us. We in Kenya pride ourselves as being friendly and hospitable to match our guests expectations. We hope that we will have another opportunity to host you in magical Kenya in the near future. Kind Regards Allan Clingham More 

Sacramento, California
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 15, 2015

We stayed here 2 nights, one before our safari trip and one at the end of it. Hotel is close to airport, provides standard services and amenities you would expect from a typical Crowne Plaza hotel. Friendly and courteous staff and well appointed rooms made our stay pleasant. Hotel manager did us a favor and gave us really late check... More 

Helpful?
Thank Tulika_sac
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Tulika_sac, Firstly, many thanks or all your positive comments regarding my friendly staff we in Kenya pride yourself as being friendly and hospitable, We look forward to Welcoming you back to Magical Kenya Kind Regards Allan Clingham More 

Dushanbe, Tajikistan
2 reviews
4 of 5 stars Reviewed December 9, 2015

Good place, nice event halls for business meetings. Hotel is 10 minutes drive from downtown, but locates in the newly constructed areas. 20-25 minutes drive from the safari National Park. Hotel service is not bad, could be improved.

Helpful?
Thank Dushanbinets
CPNBO_Management, Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Dushanbinets, Many thanks for your constructive feedback on your stay at Crowne Plaza Nairobi. I have taken note and will share this with the entire team. Looking forward to welcoming you back in Magical Kenya. Regards, Allan Clingham More 

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