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Crowne Plaza Hotel Nairobi

#24 of 129 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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365 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (82)
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Sandton, South Africa
Level Contributor
8 reviews
4 of 5 stars Reviewed 3 days ago NEW

I travel for business. I found the hotel very well suited to business travellers. The foyer is average for business meetings, breakfast is average, dinner at Sikia is excellent. The rooms are comfortable and the added touches to improve your sleeping experience is a nice touch. The staff are genuinely friendly and helpful. In room dining is the best I've... More 

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello Sandton, Thank you for your exquisite review and we are glad that we meet all your needs during your stay here. I will share your thoughts with the team and will be looking forward to welcoming you back. Regards, Linda Jabesh More 

Ellicott City, Maryland
Level Contributor
161 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went for quick trip. The area is underconstruction so roads are all torn up. Rooms are dated and could use a update. Beds are not comfortable. Even thought they have a pillow menu quality seems low. Internet speed was very very slow. Food is hit or miss. THe club sandwich was very good the chciken sandwich was all bread and... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Steve R, Thank you for taking your time to review our hotel. I have taken note of your feedback with great concern and will definitely share with the entire team. I hope to welcome you back to magical Kenya in the near future. Best wishes, Ken Musili. More 

Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Let's face it, brands such as Crowne Plaza know how to run a hotel. It's premium priced with the resultant quality to match. I was however impressed by the quality of the finishes throughout the hotel. No melamine cladding here. Dinner at the restaurant was excellent, although pricey for those unfortunate enough not to be thinking in Dollars or other... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear HowardRedFoxZA, Thank you for taking the time to share your fantastic feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read you thoroughly enjoyed your stay with us! I will with great pleasure, share your comments with the entire team. I look forward to welcoming you back to Magical Kenya. Best Wishes, Allan Clingham. More 

Boston, Massachusetts, United States
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I visited Nairobi in April 2013 as part of our "around the world tour" and our stay at this hotel was part a delightful Kenya experience. Conveniently located for travelers wishing to overnight before flying to Masai Mara and the Serengeti or businessmen wishing to visit Nairobi (I visited with a client some months earlier), this is... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear The Musiks, Many thanks for taking your time to review us on trip advisor and for your fantastic feedback. It was indeed a pleasure hosting you while in Nairobi. I have shared your comments with the entire team. We hope to have another opportunity to host you in magical Kenya in the near future. Best wishes, Allan Clingham. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I attended a Business Forum at the Crowne Plaza and spent 4 nights at the hotel. The staff, room and comfort of the bed was very pleasant. However, the Bar area was very dated and at times seemed very over crowded. It was also a challenge to get service at times. The conference facilities were very good except for the... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ian B, We appreciate the time you have taken to give us your review on your recent stay at Crowne Plaza Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest standards. I assure you that I have shared your comments with the entire team. We hope that you shall give us... More 

international
Level Contributor
167 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and i stayed here 2 nights on business. After arriving at night after a long journey, we wanted nothing more than a good nights sleep. Unfortunately, our deluxe room was filled with mosquitoes and the repellent in the room was depleted. After fighting them for hours, we called the front desk who brought more repellent. But they kept... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear steff0566, Many thanks for taking your time to give us your feedback on your recent stay at Crowne Plaza Nairobi. We have taken note of your comments and assure you that will share with the entire team. We hope this isolated incident has not marred your impression of our hotel and we look forward to the opportunities of welcoming... More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Comfortable hotel with very friendly staff and pleasant rooms. Currently having a refresh of some of the common areas. Security was acceptable and the taxi service was very good. On occasionally the food let it down although the breakfasts were superb.

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear danielcZ8348CR, Many thanks for taking your time to give us your feedback on your recent stay at Crowne Plaza Nairobi. We have taken note of your comments and assure you that will share with the entire team. Looking forward to welcoming you back to Magical Kenya. Best wishes, Allan Clingham. More 

Johannesburg, South Africa
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I have stayed at the Crowne Plaza a number of times over the last five years and recently stayed for about a month on business. The hotel is clean, the rooms are well maintained and everything worked. I had club lounge access and took breakfast there. No complaints regarding breakfast other than the occasional stale breads and pastries on offer... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Iain C, Many thanks for taking your time to give us such a great review. We are pleased to learn that you have been enjoying your stay, we are able to provide you with a memorable experience and that we remain the hotel of your choice while in Nairobi. We have taken note of your comments and will share... More 

Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed June 23, 2015

We spend one night in CP and do find it "value for money"... Right from our pickup from JOMO to our drop to WILSON, we enjoyed our stay in CP. Rooms were good... spacious for all... The staff were very warm & courteous without an eye on your wallet! The food & room service was upto our satisfaction plus the... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Kilimates, Thank you for choosing to stay with us at Crowne Plaza Nairobi and taking your time to write a review about us. I am delighted to learn that you enjoyed your stay with us. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full... More 

Washington DC, District of Columbia
Level Contributor
131 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed June 22, 2015

When I arrived I had to ask them to clean the room, nothing had been done - I had dirty sheets, bathroom, etc. They were quick to respond but it's not up to the Crowne Plaza standard. I ate the chocolate bar in the mini bar later that week and got really sick, it was probably old and melted a... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear brunsky, Thank you for choosing to stay with us at Crowne Plaza Nairobi and taking your time to write a review about us. We are concerned to learn of the problems you experienced during your stay. Kindly accept our sincere apologies for any inconvenience caused. Please be rest assured that we will communicate your comments to the teams concerned... More 

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