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All 106 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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Ranked #17 of 106 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
KaiUWulff Harlingen, Texas
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311 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harlingen, Texas
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having special dietary needs it is usually hard to live on the road ... The Crowne Plaza in Nairobi with their dedicated and caring staff makes time spent there a great experience! The F&B manager monitors bookings and keeps track who is coming, goes the extra mile to purchase items that are usually not stocked and his staff uses them... More

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KaiUwulff Thank you for the positive feedback from your last trip, I have personally acknowledge my F&B Manager for his outstanding level of service as well as my entire hotel team, we are certainly looking forward to you return visit to our hotel. Kind Regards Allan Clingham More

1 review
3 of 5 stars Reviewed 6 days ago NEW

This is my second stay a this hotel and this time around i was disappointed. First the parking was a nightmare; i wanted to park in the basement but was advised that basement parking is for staff only! I had to park outside and get rained on! The guy was rude! Second, the bar closed at 11pm and they refused... More

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jaylen Y Firstly let me please apologies for the unexceptionable behavior of my staff, I have personally addressed the issues and you can be assured that corrective action resulting in training has taken place, I certainly hope that we can welcome you back soon. Kind Regards Allan Clingham More

Washington, D.C.
Top Contributor
107 reviews 107 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Having stayed at this location four times over the past two years, it has been interesting watching its character grow. The guest rooms are nice, sizeable, includes free wifi (I think - with status I get it regardless), very nice bathrooms, and plenty of work space (I'm always there on business). The expansive dinner buffet has something for everyone, though... More

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear rmc1971 Thank you for the positive feedback , will certainly pass the comments onto the team and look forward to your return. Kind Regards Allan Clingham More

Pretoria, South Africa
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The service quality have continued where it left off since my return in July after an absence of 2 years. Have now been back in August and September/October and will be back in November and December. Though thru no fault of the hotel a Friday night party somewhere in the vicinity really spoiled my sleep with the load music. hopefully... More

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CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear FanieBosman, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you don't regret your return to our hotel. We love to read that our hotel colleagues make it happen to all our guests. At Crowne Plaza Nairobi, we strive to provide services that are more relevant to our... More

Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in this hotel on two recent business trips to Nairobi, in June and October 2014. Each time for about 3 nights. The guest rooms are nice, modern and very comfortable. Though the hotel is in the business district, the rooms are quiet. They offer complimentary wifi throughout the hotel. The hotel has a good restaurant, Baraka. I used... More

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CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you very much Jos v for taking your time to review Crowne Plaza Nairobi on trip advisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest standards. We are delighted to read that you had a wonderful stay with us. At Crowne Plaza Nairobi, we want our guests to feel able to... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Located in the business area called Upper Hill (perfect for business travel), I had a lovely stay over 3 days! The room was very spacious -- lots of room for luggage, a desk to work from and a decent size TV (a minor drawback was that the remote control's range was only half the size of the room). Bathroom was... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks AnkitPhilly for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a lovely stay with us. I will with great pleasure share your comments with the team. Thank you for recommending us to other trip advisor reviewers as we look forward to welcoming you back in future. Best... More

London
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here now a number of times, latterly as a Platinum member. On this occasion I was upgraded to a junior Suite which was absolutely fantastic. The team had a cocktail evening midweek and it was really nice to meet all the back room staff and front of house managers. Ken M was the perfect host. As I had a... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks cue-em for taking your time to give us such a wonderful review. I want to personally thank you for your commendation. I am delighted to learn that we made it happen for you; Crowne Plaza Nairobi is going to be even better in the coming days. We are delighted to read that you enjoyed the midweek cocktail. I... More

Paris, France
Top Contributor
116 reviews 116 reviews
59 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

To be brutally honest, I generally have low expectations for developing world hotels, even higher-end chains. The Crowne Plaza Nairobi is much better than expected and is probably one of the best places I've stayed in Africa. LOCATION: In what is quickly becoming the new business district, it's close to the hospitals, new big business HQs and diplomats in the... More

Was this review helpful? Yes 3
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear JM, We really appreciate that you have taken the time to write about your experience with our hotel. It was very enjoyable to read that Crowne Plaza Nairobi exceeded your expectations and that you had a great experience with us. I would also like to thank you for your constructive feedback and I assure you that our team is... More

Johannesburg
Top Contributor
71 reviews 71 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for 4 nights on a business trip. The setting is not great as it is surrounded by building sites, my room faced directly onto surrounding buildings with a patch of sky above. There is no decent bar / lounge area to relax: The "lounge" is right in the foyer and the bar is off the foyer with no... More

Was this review helpful? Yes 4
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Steve H, Thank you for taking your time to give us feedback on your stay at Crowne Plaza Nairobi. This will enable us strive in our service delivery and be able to improve expectations of our customers. With this candid feedback we are able to take Crowne Plaza Nairobi to even higher levels. I have taken note of the... More

general
Top Contributor
82 reviews 82 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I reviewed this hotel a few years ago, found it comfortable but still trying to find its character in terms of the kind of traveler it attracts (pleasing few in the juxtaposition). Like others reviewing at that time I complained about the lack of breakfast options, just a super-expensive buffet. On this recent stay I had a superb room. The... More

Was this review helpful? Yes 4
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks AfricaAsiaTraveller for your candid feedback on your recent stay at Crowne Plaza Nairobi. We truly value our guests' feedback as they provide us with an opportunity to improve on service delivery. I have taken note of your comments and have shared with the team. We are indeed grateful that you did not write us off the first time;... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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