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Crowne Plaza Hotel Nairobi

#21 of 130 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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1 room 1 guest
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374 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (374)
  • Mar-May only
    (82)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (99)
  • Dec-Feb only
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Perth, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed 4 nights here and had no complaints. The staff were friendly and helpful, the breakfast was good. The room was large and quiet I didnt hear the any noise from the next door rooms or from the lift. Internet was fast and beds comfortable. I would stay again.

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello Austraveller10001, Greetings from Crowne Plaza Nairobi! Thank you for your review and will be looking forward to having you with us again. Regards, Linda Jabesh More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel has amazing rooms and what stood out for me was the dinning. They had amazing food and i can not forget to mention one staff who stood out for me Ann Mburu, her customer service was exemplary she always ensured that we had a table to sit and any thing we required she ensured that this was availed.... More 

Was this review helpful? Yes 1
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello Brian M, Thank you for your sublime review and are happy to hear that your dining experience was exquisite. I will definitely share your thoughts with the Crowne Plaza Family. Regards, Linda Jabesh. More 

Frederiksberg, Denmark
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed twice on Crowne Plaza – before and after a safari. The first time we were apparently upgraded to a room at the executive floor (fifth floor). The room was the same as the ones on the other floors. Nice beds, television etc. We had a great breakfast in the executive lounge. There was not a lot of choices... More 

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CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello Morten-Elm, Greetings from Crowne Plaza Nairobi! Thank you for your detailed review on your stay with us. We are happy to hear that your stay here was excellent, with the exception of internet access on the 2nd floor. In regards to the internet, we do apologies for the inconvenience and we will make amendments on that. Nevertheless your review... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great hotel, friendly helpful staff, superior room. The breakfast is delicious with an excellent selection. Room service was prompt and helpful at the end of a long day. Would certainly stay at this hotel again

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hi DeeJordan2014, We are glad to hear that your stay was good and will be looking forward to your return. I will pass on the comments to the team. Regards, Linda Jabesh More 

Sumter, South Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I really enjoy my stay at the Crowne Plaza in Nairobi Kenya, all the workers where great, but Evelyn Mwikali top them all. I was treated as a special guest by the staff. Just wanted to remind all the staff (LG) "Life Good Baby"

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

John H, Thank you for taking the time out to write a positive review about us. We are happy to hear that you enjoyed your stay with us and will be looking forward to many more in future. Regards, Linda Jabesh More 

Mobile, Alabama
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for one night. The staff are very friendly and willing to help. The food was delicious and the rooms very nice. I would highly recommend this hotel. The only downside is that there is a lot of road construction going on around the hotel and so it can prove a challenge to get to.

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello pixie007, Thank you for your review. We are pleased to know that you had a pleasant stay. In regards to construction of the roads, they will be completed soon. Regards, Linda Jabesh. More 

Casablanca, Morocco
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have spent a week in this hotel and I was very pleased. the hotel was located next to my customers. the personal was very pleasant and professional. the hotel is very quiet. the breakfast was rich and delicious. I did enjoy the room very clean.

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello MYMAMOU_1, Greetings from Crowne Plaza Nairobi! Thank you for the great review, We will be looking forward to having you hear again and will pass your review to the team. Regards, Linda Jabesh More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I am becoming a harbitual guest. Wonderful decor, pleasant food. Above all the service is par excellence, especially Evah Rachel, Lucy, big Joe in the taxi just to mention a few names. The gym is very nice as well and open 24 hours. Hugh.

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Sandton, South Africa
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I travel for business. I found the hotel very well suited to business travellers. The foyer is average for business meetings, breakfast is average, dinner at Sikia is excellent. The rooms are comfortable and the added touches to improve your sleeping experience is a nice touch. The staff are genuinely friendly and helpful. In room dining is the best I've... More 

Was this review helpful? Yes
CPNBO_Management, Marketing Executive at Crowne Plaza Hotel Nairobi, responded to this review

Hello Sandton, Thank you for your exquisite review and we are glad that we meet all your needs during your stay here. I will share your thoughts with the team and will be looking forward to welcoming you back. Regards, Linda Jabesh More 

Ellicott City, Maryland
Level Contributor
165 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed July 13, 2015

Went for quick trip. The area is underconstruction so roads are all torn up. Rooms are dated and could use a update. Beds are not comfortable. Even thought they have a pillow menu quality seems low. Internet speed was very very slow. Food is hit or miss. THe club sandwich was very good the chciken sandwich was all bread and... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Steve R, Thank you for taking your time to review our hotel. I have taken note of your feedback with great concern and will definitely share with the entire team. I hope to welcome you back to magical Kenya in the near future. Best wishes, Ken Musili. More 

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