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All 102 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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83%
Ranked #16 of 102 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Maurice W Nairobi, Kenya
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299 reviews from our community

Traveler rating
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    131
    36
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
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  • Japanese first
  • Spanish first
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English first
Nairobi, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

We were welcomed well at the Hotel, quick booking and visit to the rooms. Upon Arrival to the room we noted that the TV was not functional and had to be moved to anew room. The stay was fantastic, great rooms, nice foods and happy staff. The only thing they need to do is check on the bathrooms...the handles at... More

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Nairobi, Kenya
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent a week there for business and found it much more refreshing than the usual business hotels downtown. Hotel is only 5 years old - that helps a lot. Friendly staff. Food good, seems to be cooked in small batches so tastes fresh; Good variety although sometimes hard to find meat that isn't smothered in sauce. Location in Upper... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear g r, We appreciate your great feedback on stay at Crowne Plaza Nairobi. It was indeed our pleasure hosting you while in Nairobi. We are delighted to read that you had a refreshing stay with us and that our team supported you, made you feel important and helped you feel restored and balanced. I will with great pleasure share... More

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Staff is phenomenal, and accommodating. Facilities are clean and comfortable. Beds provide for a great nights sleep every time. Road Access leaves a bit to be desired but it's improving. Health club is the best of the 4/5 stars in the area. So why not excellent?? I stay here every month for at least a week, and have been for... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Terral B S for your candid feedback on your stay at Crowne Plaza Nairobi. It has indeed been a pleasure hosting you and we are delighted to read that our hotel colleagues take great care of you. Crowne Plaza Nairobi strives to provide exemplary services to all our guests; being perceptive to our guests needs and working with... More

Rockville, MD
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently missed our connecting flight in Nairobi, and booked a room last minute at this hotel. What a beautiful place! The lobby is big, bright, and airy. The bed was so comfortable and had a great shower! But, best of all, the staff was so friendly and accommodating to all our needs -- it made the frustrating and inconvenient... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear gerie74, We appreciate your time to give us your great feedback your stay at Crowne Plaza Nairobi. It was indeed a pleasure to host you while on transit and we are delighted to read that you had a great experience. I will with pleasure share your feedback with the team and I hope that we will have another opportunity... More

Petworth, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I agree with others here who praise the hotel - all facilities and all staff were excellent. I was placed here, not by choice, but by a travel agent's package. I would not stay here again by choice unless I was on business to see one of the banks or embassies in the immediate area. The area may be wonderful... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Stoic_Warrior, Thank you for taking your time to give us your feedback on your stay at Crowne Plaza Nairobi. We are delighted to read that you found the hotel facilities & staff excellent but sad that the environment and roads are not in the best state. We anticipate their completion by end of this year. There are more amenities... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A fantastic and pleasant stay in Nairobi. The rooms are clean, well organized and comfortable. The staff is friendly and and ready to help. The breakfast is wonderful with variety of options one can have. Keep up the good work. Should have more vegetarian options. - by Rupesh D

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Rupesh D for taking the time to give such an amazing review on Tripadvisor on your stay at Crowne Plaza Nairobi. We are delighted to read through your feedback and with great pleasure I will share your comments with the team. It is wonderful to know that our hotel colleagues make it happen for our guests. As for... More

Colombo, Sri Lanka
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 9, 2014

The rooms are well appointed, clean and comfortable. The staff are friendly, knowledgeable, helpful and go out of their way to accommodate the guests needs. The quality and selection of food for breakfast and dinner buffets could be improved, given the price charged. Similarly the quality and selection of food at the coffee lounge can be vastly improved and it... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you RAnilC for your time to review us on trip advisor. We appreciate your feedback, both positive and constructive. I have shared your comments and suggestions with the team and I assure you that they have taken them seriously. As for the roads in the area, we anticipate the completion in the next few months. This will make movement... More

Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

I was blessed to reside at this Crowne Plaza Hotel for the first week of July. I was highly impressed. The staff was attentive and friendly. The room was immaculate. The menu was culturally diverse and the food was excellent. The service was quick and quality was high. Of course, they are building up the area so the roads and... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear HopeDB, Thank you for such fantastic feedback with regards to your recent stay at Crowne Plaza Nairobi. Indeed, it is very encouraging to read how our team were able to make it happen for you. I will pass your great comments on to the team and let them know of the very great ratings. This will go a long... More

London
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2014

Have stayed here a number of times. As Platinum member I get an upgrade which is always welcome. This entitles you to a free Happy Hour in the Club Room ( where I am now). Happy front desk staff and Club staff. The pool is heated and gets the sun in the afternoon. Good gym. Concierge can arrange car to... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear cue-em, Thank you for taking your time to give us your feedback on your stay at Crowne Plaza Nairobi. We are delighted to read that we have made an oasis of calm for you while in Nairobi. Our team takes pride in both the service and product and we are pleased it met your standards. We appreciate your most... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2014

Great all-round service, from the lobby to restaurant, concierge, reception counter and hotel taxi service! The atmosphere is just wonderful. Good food too! Fresh fruit every morning, diverse menu that incorporates local dishes. Delicious!! Rooms are comfortable! Very fast WiFi with Internet access.

Was this review helpful? Yes 3
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Sandile S for your time to give us feedback on your stay. We are very happy to read of your positive feedback and to read that your travel was a succesful one. We look forward to welcoming you back to Crowne Plaza Nairobi on your next visit to the city of cold waters, Nairobi. Best wishes, Ken Musili. More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
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