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All 92 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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82%
Ranked #16 of 92 hotels in Nairobi
Certificate of Excellence 2013
A recent review
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279 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

At a recent business trip to Nairobi I stayed at the Crowne Plaza hotel. I requested an early check in which the staff at the reception counter dealt with most professionally. With no hesitation I was offered a room. the rooms are neat, clean and offer excellent value to the business traveller. Wi-fi connectivity is good and its free. The... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I stayed at the hotel for one week in March. The facilities are good, staff is very nice and helpful, the main drawback is food. Each day, the same things (of very average quality) were severed for each meal and after 4 days I was not even feeling hungry anymore....

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Johannesburg, South Africa
Top Contributor
52 reviews 52 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I recently stayed at the Crowne Plaza on Business. Usually i stay at one of the downtown hotels (Serena, Hilton..) but decided to try Upperhill area this time. What a mistake! The hotel is between 2 major arterial roads and you spend most of your time in a taxi stuck in hour-long traffic jams. The facilities are good, and the... More

Was this review helpful? Yes 1
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear SA_Business_Traveler , Thank you for much for taking the time to review our hotel. We were happy to hear that you enjoyed the hotel facilities and most particularly the quality of the food. We have taken note of your comments with regards to cost of the printing in the business centre and will be reviewing the costs, as mentioned... More

Castle Hedingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had had problems on my two previous stay which I raised with management and was disappointed by the lack of response I was therefore unsure about the wisdom of my staying again, but the management pulled out all the stops to prove they can get it right and that they valued my business. I was given a suite of... More

Was this review helpful? Yes 2
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear JamesPAB, Thank you very much for the constructive feedback regarding your recent stay at Crowne Plaza Nairobi in respect to the buildup of scale on the glass shower cubicles in the bedrooms, due to the high level of fluoride. We are happy to inform you that the descaling of the shower cubicles is now 90% complete and wish to... More

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 11, 2014

I've stayed at the Crowne Plaza a number of times, most recently for 10 days at the end of Feb 2014. It's a good, clean hotel and the staff are helpful and attentive. I had Club access and made use of the Club lounge for breakfast and evening drinks/snacks. The rooms are comfortable with decent beds, TV channels are a... More

Was this review helpful? Yes 3
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Iain C, Thank you taking the time to write a review on Tripadvisor. We were happpy to hear that you have continuosly enjoyed staying with us and appreciated the positive comments about cleanliness and our staff in particular. We are planning to install a reverse osmosis (water purifier) during the expansion phase of our hotel which will alleviate the... More

Rochester, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 6, 2014 via mobile

The hotel is very clean, modern and spacious. The rooms are very comfortable and ideal for business travellers. Breakfast excellent. Staff very helpful. My only criticism was the 'ladies of the night' that frequented the very smart hotel bar. They made their intentions quite clear by staring consistently all the men !

Was this review helpful? Yes 7
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jez W , Thank you for taking the time to post your review here on TripAdvisor. I was are delighted to read that your found our facilities clean, modern and spacious and ideal and comfortable for business travelers. Thank you too for the compliments regarding our breakfast and the helpful and friendly staff. I will certainly share your encouraging... More

Pretoria, South Africa
Contributor
14 reviews 14 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 25, 2014

Hotel is very clean with good service. The staff is very helpful and the service is relatively quick. The bar and restaurants are very good and the food is of very good quality. The Sikia restaurant has excellent food and very well presented. As good as anywhere in the world. Rooms are spacious and clean. This is a place where... More

Was this review helpful? Yes 9
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Marius L, Thank you for taking the time to post your feedback on Tripadvisor. We were pleased to note that you found our staff to be helpful and the service relatively quick. I will pass on to our Chef and Food & Beverage Manager your feedback about the good restaurants and the food being of high quality. We are... More

Mauritius
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 19, 2014

My wife and I have stayed regularly and for long stays at the Crowne Plaza since August 2013. One of the main reasons for us coming back to CP is the excellent service from management and staff. The Front Desk Manager has always been very attentive to our needs and ensures that our stay is as comfortable as possible. Once... More

Was this review helpful? Yes 8
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Donald789 , Thank you for taking the time of writing a review of the Crowne Plaza Nairobi, we appreciate your feedback very much. We are delighted that you thoroughly enjoy your stay at our hotel during your regular trips to Nairobi, mainly due to the excellent attentive service received from the staff and management. We strive very hard to... More

Los Angeles, California
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 6, 2014

This hotel is very clean and well kept. The armed gate at the entrance gives you a sense of security. The breakfast menu is a bit limited but there are plenty of people in kenya who would die for that menu. There are a few minor imperfections in the rooms that I didn't expect of a crown plaza hotel, but... More

Was this review helpful? Yes 6
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear abather , Thank you for taking the time of writing a revue here on TripAdvisor in regards to your recent stay with us. Thank you for the positive comments about the clean and well kept hotel, good security, breakfast menu and the friendly/punctual and reliable staff. With regards to the minor room imperfections, I have emailed you requesting more... More

Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 3, 2014

Tried the Skia fine dining restaurant at the Nairobi Restaurant Week and the food was amazing!!!! The service was also great as the waiters are swift in serving and the service sequence. The hotel had a very nice decor and it would be nice for private functions. They also have a good selection of wines which a person should try!

Was this review helpful? Yes 8
lorenzo_baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Fwawesh , I am delighted that you enjoyed the fine dining experience in our Sikia restaurant during the Nairobi Restaurant week. The kitchen brigade as well as the service staff work very hard at delivering the ultimate fine dining experience. We are very proud of our international wine selection which compliments the food menu. Thank you for the great... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 92 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Official Description (provided by the hotel):
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
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