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Crowne Plaza Hotel Nairobi

#20 of 125 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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353 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is located in the Upperhill area of Nairobi. It's at the heart of the business sector. It's only a few minutes walk to the British High Commission. Bed and bathroom are very good. The service is attentive and efficient. Restaurants are limited to only 2. The swimming pool is being renovated. The entire Upperhill area is undergoing construction.... More 

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for fews nights on a business trip to East Africa including a weekend Room service is Good There is a bank in hotel, which give good exchange rates hotel taxis are safe and relatively cheap (a bit more compared to taxis on road) on weekends, you have complementary pick-up drop to few malls in Nairobi

Was this review helpful? Yes 2
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Hafiz Darvesll , a huge thank you for your positive feedback I personally will relay the message to my staff , we certainly look forward to welcoming back to Magical Kenya Kind Regards Allan Clingham More 

USA
Top Contributor
169 reviews 169 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Crown Plaza is a five-star hotel in the upper Hill area which is close to many of businesses we wanted to visit. Actually for the $150/night including breakfast I considered it a good deal. The staff were very helpful and well-trained often adding a personal touch to their interactions with us.

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Stevuj , a huge thank you for your positive feedback I will personally pass on the information to my staff , we look forward to welcoming you back to Magical Kenya Kind Regards Allan Clingham More 

glasgow
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed for 5 nights at the Crowne while on business. The surroundings are pleasant and every staff member was happy to help in any way possible. The food was good, the room was spacious and comfortable and the bar staff were cheerful and attentive. The only small drawback that prevents an excellent rating was that there is no outside... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Greg , a big thank you for all the kind words regarding our Hotel , I would like to inform you that our newly renovated outside area will be open at the end of July with a larger seating area outside as well as a smoking section, this has come about from many comments from our loyal guests ,... More 

Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first business visit to Nairobi and I was pleasantly surprised with the service and quality of accommodations at the Crowne Plaza. The area where the hotel is located is under extensive construction – streets, sidewalks … etc. The hotel is also a little out of the center and so not very close to anything. But inside the... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Dr FD51 , firstly a huge thank you for your kind word regarding our Hotel and all its facilities and secondly your comments regarding Sikia restaurant have being noted and the relents staff informed, we are glad to have announce that we have in the last few days introduced a new menu in Sikia and look forward to welcoming... More 

Ottawa, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 18, 2015

Located in the fast-growing Upper Hill area, and close to the airport and other key Nairobi neighbourhoods, the Crowne Plaza is a top-tier business-oriented hotel with very good front-gate security, crisp and friendly service, first-rate linens, good food, big hallways, a superb gym, and an elegant spiral staircase that you can take to your room and get some exercise at... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Ted J, a huge thanks for your king words regarding my Hotel and its staff, your suggestions are noted and action will be taken, we at the hotel look forward to welcoming you back to Magical Kenya soon. Kind Regards Allan Clingham More 

Castle Hedingham, United Kingdom
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 16, 2015

Last time I stayed here it was pretty dire, however there has clearly been a change in management and it is even clearer that somebody now cares. The rooms are cleaner, the staff seem happier and it is a pleasure to stay in this hotel. I am returning to Kenya in six weeks time and will be staying in Nairobi... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear James , a huge thanks you for your kind comments regarding the hotel, we certainly have taken note of your concern regarding the pool and will accommodate your request on your return to the hotel, my team and I look forward to welcoming you back to Magical Kenya. Kind Regards Allan Clingham More 

Brisbane, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 15, 2015

Very impressed. Friendly staff. Quick smooth check in. Arrived early, no problem, let us occupy rooms early. Clean rooms. Facilities modern including gym, steam room, massage facilities. Great amenities. Great food. Highly recommended. Would only stay here when in Nairobi.

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Penpundit , a huge thank you for your positive comments regarding the staff and facilities, we at the hotel look forward to welcoming you back to Magical Kenya soon. Kind Regards Allan Clingham More 

Johannesburg, South Africa
Top Contributor
81 reviews 81 reviews
40 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 9, 2015

Upper hill area is a bit tricky right now owing to the construction, but the hotel was good overall, with very good service, transfers etc overall. Currently, some areas are closed (eg. pool) as they upgrade ahead of the opening of the Radisson in the area soon, but there is a service offered to another place if you really want... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mokad , a huge thank you for your positive comments regarding the hotel, I personally will pass on your comments to the relevant staff. We at the hotel look forward to welcoming you back to Magical Kenya soon. Kind Regards Allan Clingham More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 17, 2015

This hotel is in what one day will be the business hub of Nairobi but is now an unpleasant building site with many dusty roads half paved and blocked by construction. There is nowhere nearby to walk to for a drink, meal or basic shopping. The hotel itself is being extended and one of the restaurants is closed as is... More 

Was this review helpful? Yes 4
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Semarumi , we do appreciate your comments on the regarding the construction in the Upperhill area, we are part of the expansion in Nairobi and certainly look forward to the full development and completion of the node, your comments regarding the breakfast buffet content has personally being addressed with the relevant managers and I can assure you the... More 

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