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All 96 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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82%
Ranked #15 of 96 hotels in Nairobi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Stuart1901 Scotland
  • Reviews (292)
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292 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel in late June early July 2014. I felt the Hotel itself was ok. Overall the Hotel itself is a good standard, food was passable, room service was responsive but I felt the hotel was a little boring and sterile. However the roads surrounding the hotel are a bumpy disgrace. There are no shops or conveniences... More

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much Stuart1901, for taking the time to leave us your honest feedback on Crowne Plaza Nairobi. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level and guest experience we aim for. I can assure you that your comfort and satisfaction are of utmost importance... More

Nairobi, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The road to Crown plaza is a bit bumpy due to on going works. Today parking was a challenge so I had to pack outside. But the service was great. I would recomend in any time and day for anyone in Nairobi.

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank Reubenkimani for your positive comments on Crowne Plaza Nairobi! We are delighted to hear that you had great service at our hotel hoping that we shall have another opportunity in the near future. Thank you for recommending us to other trip advisor reviewers. Best wishes, Ken Musili. More

north carolina
Top Contributor
204 reviews 204 reviews
40 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently held a class at the Crowne Plaza. I was concerned about security in Nairobi given the recent bombings but this hotel is clearly focused on it. All cars are checked before entry and all passengers have to exit the vehicle, at least at the times I entered. You need to scan you bags before entering as well. With... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear anonymoussfh, Thank you for choosing to stay at the Crowne Plaza Nairobi and for taking time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Like other serious organisations, we take security of our guests very seriously thus the thorough searches on everyone coming into the... More

Nairobi, Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is awesome save for the on-going building sites and road works to and around the hotel, the conceirge services is reliable as our reservations were attended to and a table booked as requested.On arrival the bell men did a great job ushering us into the hotel to the exquisite front desk. The hotel restaurants and coffee shop have good... More

Was this review helpful? Yes 4
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Ngugy for your feedback on Crowne Plaza Nairobi. We are very happy to hear that you had a memorable Father's Day at our hotel. It gives us joy to hear that our guests feel welcomed and well taken care of. Thank you for recommending us to other trip advisor reviewers hoping that we shall have another opportunity to... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Crowne Plaza is solid choice if your business is in Upper Hill. Accommodations are very clean and comfortable and the location allows you to avoid all the downtown traffic (if you don't have to be there otherwise). Staff at the front desk, restaurants and gym are all phenomenal- attentive, friendly, helpful and knowledgeable. One staff member in the restaurant, Sella,... More

Was this review helpful? Yes 5
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks HM_Ippy for your detailed feedback on Crowne Plaza Nairobi. We are so glad we were able to make your stay so comfortable. We appreciate your mentioning both Sellah and Peter as providing outstanding service during your time with us, we always love to hear when we make someone's day brighter. We love to hear that our guests feel... More

Nairobi
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are big and the TV allows you to check your bill. Their travel desk offers advise on key attractions & their drivers are knowledgeable. Great transit point as it is only 25 minutes from airport & the city center is just 5 minutes away.

Was this review helpful? Yes 6
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Mkenya1 for your positive feedback on your stay with us at Crowne Plaza Nairobi. We are delighted to read of such encouraging comments. Thank you for recommending us to trip advisor reviewers and hope that we shall see you again in the near future. Best wishes, Ken Musili More

Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2014

Very good experience where your TV welcomes you and allow you to check your bill and a lot more. The service is very good, the staff is helpfull, warm and open. The fitness center is well equiped and a coach is available to help. I enjoyed the breakfast and the room is very big, clean with a very good wash... More

Was this review helpful? Yes 7
aakbarali00, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you very much for your positive comments with respect to your experience at our hotel. Crowne Plaza Nairobi takes pride in both the service and product and we are pleased it met your standards. We look forward to welcoming you back to your home in Nairobi in the near future. Regards, Ali Akbarali Director More

Cape Town Central, South Africa
Contributor
11 reviews 11 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 7, 2014

I have stayed at the Crowne Plaza 4 nights in May. The rooms are very comfortable, and the reception excellent. The front office staff remember your name and is very helpful to find a taxi. I stay here often and will return. The giant prawns are great at both restaurants in the hotel. Don't be put off by the roads... More

Was this review helpful? Yes 10
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you Ms. Lucette B for your kind comments on Crowne Plaza Nairobi. It has always been a pleasure hosting you and we are delighted to hear of the excellent service from the reception team and great giant prawns at the restaurants. Thank you for recommending our hotel to other trip advisor viewers. Be sure to let us know of... More

Vancouver, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 6, 2014

I needed an overnight hotel for a recent transit through Nairobi. Even though it is further away from where I normally stay - during non-peak traffic it takes no more than 15 minutes to get to the airport. The hotel is in a quiet part of town - you can hear the birds when you wake in the morning. The... More

Was this review helpful? Yes 7
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Sean B, Thank you for your kind comments on Crowne Plaza Nairobi and for recommending us to other trip advisor viewers. We are very happy to hear that you had a memorable stay with us. Be sure to let us know when you are coming back so that we can reserve your preferred room. Best wishes, Ken Musili More

Anchorage, Alaska
Top Contributor
72 reviews 72 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 15, 2014

I have stayed at this hotel numerous times and have been happy with the service, staff and accommodations. The rooms are fairly updated and the restaurant is above par for the area, with a nice wine selection. Breakfast is served in nice area located next to the pool and offers great coffee! The internet was slow and needs a speed... More

Was this review helpful? Yes 7
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Vmo9, We appreciate your positive comments on Crowne Plaza Nairobi and are delighted that you are happy with the staff, service and accomodation. We will surely share this with the team. I have taken note of the internet issue and will share it with the team for the purpose of addressing it. As for the roads surrounding the hotel,... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Spa Hotel in Nairobi #10 Luxury Hotel in Nairobi #10 Romantic Hotel in Nairobi #12 Business Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
Number of rooms
162

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