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Crowne Plaza Hotel Nairobi

4.0 of 5 Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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Crowne Plaza Hotel Nairobi
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339 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Just tried to check into this hotel after travelling 26 hrs from north America. Having made the reservation 3 weeks ago and having stayed at this hotel 4 times before i was comfortable all was good, until they inexplicably simply told me the hotel was full and they could not honour my reservation. They moved me across town to the... More 

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Galveston Island, Texas
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza Nairobi is located in the fairly decent area of Upper Hill and I was able to walk (100 yards) to one of my meetings in a very nice office complex. The lobby area is very impressive and a pleasant and comfortable place for business conversations. The workout room is very big and well maintained. I think I... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Jack , I thank you for taking the time to write about your stay at our Hotel on TripAdvisor , I will personally give the positive feedback to the Managers concerned as well as address the issue of noise near your room , We at the hotel look forward to welcoming you back to Magical Kenya Kind Regards... More 

Stowmarket, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After navigating the Nairobi traffic, it took 2 hours to get from the airport to the hotel, I was greeted by the nice friendly staff at the hotel. the interior of the hotel looks new and was well kept. On being shown my room, and an introduction, I settled to enjoy the luxury that was afforded to me. There was... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Paul , we at the hotel thank you for your comments, we apologies for the inconvenience that may have caused you during our refurbishment , this is part of our continuous effort to maintain our product to the highest standard , looking forward to your return to Magical Kenya Kind Regards Allan Clingham More 

Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is around 30 minutes drive from the airport. Airport transfer cars are average but the drivers are good. It is a secure and newly furbished. The staff are very kind. The rooms are good, quiet and clean. The meeting rooms are well equipped and comfortable. Be careful what you eat at the restaurant otherwise you may get upset... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Levent T, we thank you for your constructive and positive comments, I personally will address the concerns with the staff pertaining to your comments, we look forward to welcoming you back to Magical Kenya soon. Kind Regards Allan Clingham More 

Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Went to the Crowne Plaza Restaurant on the first floor for Nairobi Restaurant week. The soup was good. The main course was ok. The deserts were terrible. The ice-cream they used tasted of ice. The hot chocolate pudding was not hot and it was barely a mouthful - I would not call it a pudding. The cheesecake was frozen and... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Lilly, I am extremely disappointed with staff after reading your comments regarding your experience in Saki Restaurant, I do apologize for your unexceptionable experience, please be assured of my personal intervention with the staff concerned. Please feel free to contact me directly so may invite you back to experience our restaurant at the standard that we strive to achieve.... More 

Tel Aviv, Israel
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent few nights at the Crowne Plaza in Nairobi in January. The property located in the Upperhill quarter of Nairobi, an area under gross reconstruction and development. Most of the roads around are under construction. You better use a jeep to get to the place. The hotel itself is a 4+ stars business hotel with nice conference facities. The rooms... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear OR K , Thanks you for your kind comments, I will personally will relay it on to the team members concerned, the roads over the last six months have made considerable progress and we are positive that the construction of the roads will be completed shortly We look forward to welcoming you back to Magical Kenya in the near... More 

Coimbra, Portugal
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was in last November in Crown Plaza Nairobi, where I was attending a conference. To start I have to say that the price is completely unreasonable for the conditions and level of services offered. This Hotel is rated as 4 star, but sometimes it's hard to understand these ratings. It's true is contains all the services that makes it... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mario Matos, thank you for taking the time to comment on my Hotel, please accept my apologizes, rest assure that I will personally investigate and resolve the issues that have being raised. We at the Hotel strive to ensure that our customers expectations are met through feedback, we look forward to welcoming you back to Magical Kenya Kind Regards... More 

Ra'anana, Israel
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there because it is close to hp offices It is an ok hotel. Clean and good staff. Gym. Bath. Not memorable but sufficient for business. I wouldn't go there for vacation Nothing else to add to reach this 200 words ridiculous rule

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Emmanuel B , thank you for your comments, I will personally ensure that the relevant staff are communicated too regarding your feed back , we look forward to your return to Nairobi. Kind Regards Allan Clingham More 

Hong Kong
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 14, 2015

This hotel is one of the better ones in Nairobi. The roads outside area bit thrashed and under construction, but once inside, it is like being back to normal. Everything seems modern and clean. The internet is fast and free! This is a home run for me and even though the Hilton is cheaper (during the time of my stay),... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear R Zirkelback , firstly thanks for the comments posted, I would like to assure you that I will personally follow up on all your recommendations and action the points with my team, we look forward to welcoming you back to Nairobi Kind Regards Allan Clingham More 

Johannesburg, South Africa
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 11, 2015

Don't get me wrong, it's a decent hotel once you're inside but the approach is worse than terrible. The driver told me they built the hotel and only later realised that the approach to the entrance from the main city would have to be on a muddy excuse of a road. I realise this is Africa but it was comical... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Guest , I personally appreciate the feedback regarding the shortfalls in our hotel, I can assure you that action will be taken and with regards to the condition of the roads in Upper hill that its work in progress to upgrade the the whole business area and we expect completion in June 2015 Look forward to welcoming to back... More 

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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Hotel Style:
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#14 Luxury Hotel in Nairobi
#14 Business Hotel in Nairobi

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