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Crowne Plaza Hotel Nairobi

#20 of 125 Hotels in Nairobi
Certificate of Excellence
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Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
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Crowne Plaza Hotel Nairobi
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360 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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international
Level Contributor
156 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed today NEW

My husband and i stayed here 2 nights on business. After arriving at night after a long journey, we wanted nothing more than a good nights sleep. Unfortunately, our deluxe room was filled with mosquitoes and the repellent in the room was depleted. After fighting them for hours, we called the front desk who brought more repellent. But they kept... More 

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London, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

Comfortable hotel with very friendly staff and pleasant rooms. Currently having a refresh of some of the common areas. Security was acceptable and the taxi service was very good. On occasionally the food let it down although the breakfasts were superb.

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Johannesburg, South Africa
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at the Crowne Plaza a number of times over the last five years and recently stayed for about a month on business. The hotel is clean, the rooms are well maintained and everything worked. I had club lounge access and took breakfast there. No complaints regarding breakfast other than the occasional stale breads and pastries on offer... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Iain C, Many thanks for taking your time to give us such a great review. We are pleased to learn that you have been enjoying your stay, we are able to provide you with a memorable experience and that we remain the hotel of your choice while in Nairobi. We have taken note of your comments and will share... More 

Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 1 week ago

We spend one night in CP and do find it "value for money"... Right from our pickup from JOMO to our drop to WILSON, we enjoyed our stay in CP. Rooms were good... spacious for all... The staff were very warm & courteous without an eye on your wallet! The food & room service was upto our satisfaction plus the... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Kilimates, Thank you for choosing to stay with us at Crowne Plaza Nairobi and taking your time to write a review about us. I am delighted to learn that you enjoyed your stay with us. Our team is committed to provide our guests with the highest quality services and we feel really proud to read such a review full... More 

Washington DC, District of Columbia
Level Contributor
131 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 stars Reviewed 1 week ago

When I arrived I had to ask them to clean the room, nothing had been done - I had dirty sheets, bathroom, etc. They were quick to respond but it's not up to the Crowne Plaza standard. I ate the chocolate bar in the mini bar later that week and got really sick, it was probably old and melted a... More 

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear brunsky, Thank you for choosing to stay with us at Crowne Plaza Nairobi and taking your time to write a review about us. We are concerned to learn of the problems you experienced during your stay. Kindly accept our sincere apologies for any inconvenience caused. Please be rest assured that we will communicate your comments to the teams concerned... More 

Tokyo, Japan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Doorboy recongnised us and started talking to us. The room is acceptable std DX level.

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CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mifushi, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate your valuable time that you have taken. I am delighted to learn that you enjoyed your experience with us. Our team is committed to provide our guests with the highest quality services and we... More 

London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 23, 2015

The hotel is located in the Upperhill area of Nairobi. It's at the heart of the business sector. It's only a few minutes walk to the British High Commission. Bed and bathroom are very good. The service is attentive and efficient. Restaurants are limited to only 2. The swimming pool is being renovated. The entire Upperhill area is undergoing construction.... More 

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Javid K, Thank you for taking the time to write a review about us. Your feedback regarding the hotel is important to us and we appreciate the time you have taken. We are delighted to learn that you enjoyed your experience with us. Although it is our basic principle to offer high service standards, it is often reassuring to... More 

Dubai, United Arab Emirates
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 20, 2015

Stayed here for fews nights on a business trip to East Africa including a weekend Room service is Good There is a bank in hotel, which give good exchange rates hotel taxis are safe and relatively cheap (a bit more compared to taxis on road) on weekends, you have complementary pick-up drop to few malls in Nairobi

Was this review helpful? Yes 2
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Hafiz Darvesll , a huge thank you for your positive feedback I personally will relay the message to my staff , we certainly look forward to welcoming back to Magical Kenya Kind Regards Allan Clingham More 

USA
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed May 12, 2015

The Crown Plaza is a five-star hotel in the upper Hill area which is close to many of businesses we wanted to visit. Actually for the $150/night including breakfast I considered it a good deal. The staff were very helpful and well-trained often adding a personal touch to their interactions with us.

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Stevuj , a huge thank you for your positive feedback I will personally pass on the information to my staff , we look forward to welcoming you back to Magical Kenya Kind Regards Allan Clingham More 

glasgow
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2015

I stayed for 5 nights at the Crowne while on business. The surroundings are pleasant and every staff member was happy to help in any way possible. The food was good, the room was spacious and comfortable and the bar staff were cheerful and attentive. The only small drawback that prevents an excellent rating was that there is no outside... More 

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Greg , a big thank you for all the kind words regarding our Hotel , I would like to inform you that our newly renovated outside area will be open at the end of July with a larger seating area outside as well as a smoking section, this has come about from many comments from our loyal guests ,... More 

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