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All 105 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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Ranked #16 of 105 Hotels in Nairobi
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Steve H Johannesburg
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302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg
Top Contributor
66 reviews 66 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed for 4 nights on a business trip. The setting is not great as it is surrounded by building sites, my room faced directly onto surrounding buildings with a patch of sky above. There is no decent bar / lounge area to relax: The "lounge" is right in the foyer and the bar is off the foyer with no... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Steve H, Thank you for taking your time to give us feedback on your stay at Crowne Plaza Nairobi. This will enable us strive in our service delivery and be able to improve expectations of our customers. With this candid feedback we are able to take Crowne Plaza Nairobi to even higher levels. I have taken note of the... More

general
Top Contributor
82 reviews 82 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I reviewed this hotel a few years ago, found it comfortable but still trying to find its character in terms of the kind of traveler it attracts (pleasing few in the juxtaposition). Like others reviewing at that time I complained about the lack of breakfast options, just a super-expensive buffet. On this recent stay I had a superb room. The... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks AfricaAsiaTraveller for your candid feedback on your recent stay at Crowne Plaza Nairobi. We truly value our guests' feedback as they provide us with an opportunity to improve on service delivery. I have taken note of your comments and have shared with the team. We are indeed grateful that you did not write us off the first time;... More

Birmingham, Alabama
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff is unbelievably friendly and courteous. Security is acceptable and professionally done. Room are extremely comfortable and clean. Breakfast is very good as well as all the other food i ate in the hotel. I can't recommend staying here enough.

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Xing30west, We appreciate your time to give us such a great review on Crowne Plaza Nairobi. We all grinning as we read that you had a fantastic experience with us. Thank you for recommending us to other reviewers and look forward to welcoming you back in the near future. Best Wishes, Ken Musili. More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We were welcomed well at the Hotel, quick booking and visit to the rooms. Upon Arrival to the room we noted that the TV was not functional and had to be moved to anew room. The stay was fantastic, great rooms, nice foods and happy staff. The only thing they need to do is check on the bathrooms...the handles at... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many Thanks Maurice W for your candid feedback on your stay at Crowne Plaza Nairobi. We love to hear that our guests are well taken care of by our hotel colleagues. At Crowne Plaza Nairobi, we strive to make our guests feel able to do their best, achieve their goals and be recognized for their success. We have taken note... More

Nairobi, Kenya
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent a week there for business and found it much more refreshing than the usual business hotels downtown. Hotel is only 5 years old - that helps a lot. Friendly staff. Food good, seems to be cooked in small batches so tastes fresh; Good variety although sometimes hard to find meat that isn't smothered in sauce. Location in Upper... More

Was this review helpful? Yes 4
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear g r, We appreciate your great feedback on stay at Crowne Plaza Nairobi. It was indeed our pleasure hosting you while in Nairobi. We are delighted to read that you had a refreshing stay with us and that our team supported you, made you feel important and helped you feel restored and balanced. I will with great pleasure share... More

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Staff is phenomenal, and accommodating. Facilities are clean and comfortable. Beds provide for a great nights sleep every time. Road Access leaves a bit to be desired but it's improving. Health club is the best of the 4/5 stars in the area. So why not excellent?? I stay here every month for at least a week, and have been for... More

Was this review helpful? Yes 3
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Terral B S for your candid feedback on your stay at Crowne Plaza Nairobi. It has indeed been a pleasure hosting you and we are delighted to read that our hotel colleagues take great care of you. Crowne Plaza Nairobi strives to provide exemplary services to all our guests; being perceptive to our guests needs and working with... More

Rockville, MD
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We recently missed our connecting flight in Nairobi, and booked a room last minute at this hotel. What a beautiful place! The lobby is big, bright, and airy. The bed was so comfortable and had a great shower! But, best of all, the staff was so friendly and accommodating to all our needs -- it made the frustrating and inconvenient... More

Was this review helpful? Yes 3
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear gerie74, We appreciate your time to give us your great feedback your stay at Crowne Plaza Nairobi. It was indeed a pleasure to host you while on transit and we are delighted to read that you had a great experience. I will with pleasure share your feedback with the team and I hope that we will have another opportunity... More

Petworth, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I agree with others here who praise the hotel - all facilities and all staff were excellent. I was placed here, not by choice, but by a travel agent's package. I would not stay here again by choice unless I was on business to see one of the banks or embassies in the immediate area. The area may be wonderful... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Stoic_Warrior, Thank you for taking your time to give us your feedback on your stay at Crowne Plaza Nairobi. We are delighted to read that you found the hotel facilities & staff excellent but sad that the environment and roads are not in the best state. We anticipate their completion by end of this year. There are more amenities... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2014

A fantastic and pleasant stay in Nairobi. The rooms are clean, well organized and comfortable. The staff is friendly and and ready to help. The breakfast is wonderful with variety of options one can have. Keep up the good work. Should have more vegetarian options. - by Rupesh D

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Rupesh D for taking the time to give such an amazing review on Tripadvisor on your stay at Crowne Plaza Nairobi. We are delighted to read through your feedback and with great pleasure I will share your comments with the team. It is wonderful to know that our hotel colleagues make it happen for our guests. As for... More

Colombo, Sri Lanka
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 9, 2014

The rooms are well appointed, clean and comfortable. The staff are friendly, knowledgeable, helpful and go out of their way to accommodate the guests needs. The quality and selection of food for breakfast and dinner buffets could be improved, given the price charged. Similarly the quality and selection of food at the coffee lounge can be vastly improved and it... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you RAnilC for your time to review us on trip advisor. We appreciate your feedback, both positive and constructive. I have shared your comments and suggestions with the team and I assure you that they have taken them seriously. As for the roads in the area, we anticipate the completion in the next few months. This will make movement... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
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