We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Nairobi

4.0 of 5 Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Hotel website
Hotel deals
Special Offer
Members Exclusive:25% Off
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Featured upcoming dates
    This weekend 11/28/2014
    $189/night
    Next weekend 12/04/2014
    $184/night
    Best deal 12/20/2014
    $179/night
Certificate of Excellence 2014
Crowne Plaza Hotel Nairobi
Professional photos View all
Browse nearby
Crowne Plaza Hotel Nairobi
Write a Review

321 reviews from our community

Traveler rating
    128
    141
    38
    10
    4
See reviews for
19
50
31
195
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (321)
  • Mar-May only
    (68)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (74)
All months
Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Second time and always a pleasure to stay here. One of my favourite work hotels. Staff are friendly, rooms are new and clean and events team are helpful. Food nice too, particularly breakfast buffet. I would definitely recommend to anyone visiting Nairobi.

Was this review helpful? Yes
Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Crowne Plaza Nairobi is a wonderful place to stay while in Nairobi. It has a wonderful ambience, spacious and very clean rooms and a great buffet. The staff are super friendly and are always there to help. I would recommend it to anyone visiting Nairobi

Was this review helpful? Yes
Johannesburg, South Africa
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

On a first trip into Kenya I was pleasantly surprised by just how wonderful my stay was at Crowne Plaza. Really soft comfortable huge bed and quality turn down service. Breakfast buffet was great. It is truly well placed - in an up and coming business area. The staff really go above and beyond to really make you feel "Welcome".... More

Was this review helpful? Yes
Lusaka
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza Hotel - Nairobi is a pleasant hotel with a very good business atmosphere. The room I was accommodated in that is 134 was very clean and had all the facilities for good rest after a long business day. The staff were very friendly and helpful. It is within walking distance to my office (Head Office). The food... More

Was this review helpful? Yes
Modiin
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a new hotel, personnel is very helpful and nice and food is very good, with a lot of vegetarian and vegan options. Has a good gym and nice swimming pool for spring/summer time. The best hotel I've been so far in Nairobi, and I was at top 5 stars there I.

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Avargasil, Many thanks for your candid feedback on your recent stay at Crowne Plaza Nairobi. We are delighted to read that you had a great time with us. I will personally with great pleasure share your feedback with the entire team. I look forward to welcoming you back in future. Best wishes, Ken Musili. More

Barcelona, Spain
Top Contributor
79 reviews 79 reviews
52 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a calm hotel in an under construction area, suitable for business people. The service is professional, the staff are helpful, everything is clean and the price is competitive. Sometimes the traffic jam could affect this location so plane your trip well.

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Nabilios for such fantastic feedback on your recent stay at Crowne Plaza Nairobi. At Crowne Plaza Nairobi, we want our guests to feel able to do their best, achieve their goals and be recognised for their success. I will personally share this great feedback with the entire team. I look forward to welcoming you back in future. Best... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great service all round although it can get a little tight at the parking for those driving in. Sikia restaurant makes for memorable dining. The health club is modern and well equipped (Jason and Douglas are great trainers). The therapy section of the health club is of equally of impressive standards (Zippy is a wonderful and professional therapist).

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Jerry S, Thank you for your great comments on your recent stay at Crowne Plaza Nairobi. I will personally share this with the entire team. I look forward to welcoming you back in future. Best wishes, Ken Musili. More

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is one of the many hotels under the IHG (Intercontinental Hotels Group). It is located in one of the business hubs of Nairobi the Upper hill area. Crowne Plaza is a five star hotel and is a home away from home for the corporate or leisure traveler alike. The building that houses the hotel is ultra modern and... More

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear AS Thank you for your positive remarks, I will personally give feedback to my entire team, we certainly look forward to your return to Kenya and our Hotel. Kind Regards Allan Clingham More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The rooms are spotlessly clean and offer plenty of workroom for the business traveler. The hotel location is away from major traffic noise, and the rooms are absloutely quiet. But what really stood out in my visit was the attentiveness of the staff - from Ian the doorman, to the concierge lounge manager, to the lobby personnel - everyone went... More

Was this review helpful? Yes 1
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Rusty b Thank you for the great review I will certainly pass the comments on to my entire Team, we look forward to you return to our Hotel Kind Regards Allan Clingham More

Harlingen, Texas
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Having special dietary needs it is usually hard to live on the road ... The Crowne Plaza in Nairobi with their dedicated and caring staff makes time spent there a great experience! The F&B manager monitors bookings and keeps track who is coming, goes the extra mile to purchase items that are usually not stocked and his staff uses them... More

Was this review helpful? Yes
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear KaiUwulff Thank you for the positive feedback from your last trip, I have personally acknowledge my F&B Manager for his outstanding level of service as well as my entire hotel team, we are certainly looking forward to you return visit to our hotel. Kind Regards Allan Clingham More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hotel Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 162
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Agoda, Odigeo, Despegar.com, Otel, Hotels.com, TripOnline SA and Tingo so you can book your Crowne Plaza Hotel Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

131 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Room/suite (13)
Viewed
Dining (5)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (5)
Viewed
Pool/beach area (1)
Viewed
View from room (4)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (75)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (7)
Viewed
Dining (20)
Viewed
Room/suite (17)
Viewed
Bathroom (1)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay