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All 100 Nairobi hotels

Crowne Plaza Hotel Nairobi

4.0 of 5 Hotel   |   Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya (Upper Hill Estate)
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83%
Ranked #15 of 100 hotels in Nairobi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
gerie74 Rockville, MD
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296 people have reviewed this hotel

Traveler rating
    118
    128
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Rockville, MD
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently missed our connecting flight in Nairobi, and booked a room last minute at this hotel. What a beautiful place! The lobby is big, bright, and airy. The bed was so comfortable and had a great shower! But, best of all, the staff was so friendly and accommodating to all our needs -- it made the frustrating and inconvenient... More

Was this review helpful? Yes
Petworth, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I agree with others here who praise the hotel - all facilities and all staff were excellent. I was placed here, not by choice, but by a travel agent's package. I would not stay here again by choice unless I was on business to see one of the banks or embassies in the immediate area. The area may be wonderful... More

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1 review
5 of 5 stars Reviewed 6 days ago NEW

A fantastic and pleasant stay in Nairobi. The rooms are clean, well organized and comfortable. The staff is friendly and and ready to help. The breakfast is wonderful with variety of options one can have. Keep up the good work. Should have more vegetarian options. - by Rupesh D

Was this review helpful? Yes
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Rupesh D for taking the time to give such an amazing review on Tripadvisor on your stay at Crowne Plaza Nairobi. We are delighted to read through your feedback and with great pleasure I will share your comments with the team. It is wonderful to know that our hotel colleagues make it happen for our guests. As for... More

Colombo, Sri Lanka
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are well appointed, clean and comfortable. The staff are friendly, knowledgeable, helpful and go out of their way to accommodate the guests needs. The quality and selection of food for breakfast and dinner buffets could be improved, given the price charged. Similarly the quality and selection of food at the coffee lounge can be vastly improved and it... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you RAnilC for your time to review us on trip advisor. We appreciate your feedback, both positive and constructive. I have shared your comments and suggestions with the team and I assure you that they have taken them seriously. As for the roads in the area, we anticipate the completion in the next few months. This will make movement... More

Virginia Beach, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was blessed to reside at this Crowne Plaza Hotel for the first week of July. I was highly impressed. The staff was attentive and friendly. The room was immaculate. The menu was culturally diverse and the food was excellent. The service was quick and quality was high. Of course, they are building up the area so the roads and... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear HopeDB, Thank you for such fantastic feedback with regards to your recent stay at Crowne Plaza Nairobi. Indeed, it is very encouraging to read how our team were able to make it happen for you. I will pass your great comments on to the team and let them know of the very great ratings. This will go a long... More

London
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have stayed here a number of times. As Platinum member I get an upgrade which is always welcome. This entitles you to a free Happy Hour in the Club Room ( where I am now). Happy front desk staff and Club staff. The pool is heated and gets the sun in the afternoon. Good gym. Concierge can arrange car to... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear cue-em, Thank you for taking your time to give us your feedback on your stay at Crowne Plaza Nairobi. We are delighted to read that we have made an oasis of calm for you while in Nairobi. Our team takes pride in both the service and product and we are pleased it met your standards. We appreciate your most... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great all-round service, from the lobby to restaurant, concierge, reception counter and hotel taxi service! The atmosphere is just wonderful. Good food too! Fresh fruit every morning, diverse menu that incorporates local dishes. Delicious!! Rooms are comfortable! Very fast WiFi with Internet access.

Was this review helpful? Yes 3
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Many thanks Sandile S for your time to give us feedback on your stay. We are very happy to read of your positive feedback and to read that your travel was a succesful one. We look forward to welcoming you back to Crowne Plaza Nairobi on your next visit to the city of cold waters, Nairobi. Best wishes, Ken Musili. More

Scotland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2014

We stayed at the hotel in late June early July 2014. I felt the Hotel itself was ok. Overall the Hotel itself is a good standard, food was passable, room service was responsive but I felt the hotel was a little boring and sterile. However the roads surrounding the hotel are a bumpy disgrace. There are no shops or conveniences... More

Was this review helpful? Yes 1
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much Stuart1901, for taking the time to leave us your honest feedback on Crowne Plaza Nairobi. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level and guest experience we aim for. I can assure you that your comfort and satisfaction are of utmost importance... More

Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2014

The road to Crown plaza is a bit bumpy due to on going works. Today parking was a challenge so I had to pack outside. But the service was great. I would recomend in any time and day for anyone in Nairobi.

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank Reubenkimani for your positive comments on Crowne Plaza Nairobi! We are delighted to hear that you had great service at our hotel hoping that we shall have another opportunity in the near future. Thank you for recommending us to other trip advisor reviewers. Best wishes, Ken Musili. More

north carolina
Top Contributor
216 reviews 216 reviews
41 hotel reviews
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed July 5, 2014

I recently held a class at the Crowne Plaza. I was concerned about security in Nairobi given the recent bombings but this hotel is clearly focused on it. All cars are checked before entry and all passengers have to exit the vehicle, at least at the times I entered. You need to scan you bags before entering as well. With... More

Was this review helpful? Yes 2
CPNBO_Management, Front Office Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear anonymoussfh, Thank you for choosing to stay at the Crowne Plaza Nairobi and for taking time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Like other serious organisations, we take security of our guests very seriously thus the thorough searches on everyone coming into the... More

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Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi > Upper Hill Estate
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Nairobi #11 Luxury Hotel in Nairobi #11 Business Hotel in Nairobi #13 Romantic Hotel in Nairobi
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipments make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 162 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 
Number of rooms
162

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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