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Sheraton Luxor Resort

#19 of 58 Hotels in Luxor
Certificate of Excellence
Al Awameya | PO Box 43, Luxor 83951, Egypt
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Sheraton Luxor Resort
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Ranked #19 of 58 Hotels in Luxor
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
ceciliaanne dorset
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969 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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dorset
Contributor
16 reviews 16 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have once again been back to the Sheraton Luxor Egypt.The staff could not do enough for you and the service wonderful from Reception staff to restuarant staff & cleaning staff.At the moment there are not many tourists around,so hotels and cruise boats are half empty.So this also means that taxi drivers etc are not earning any money either. If... More 

Was this review helpful? Yes 1
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we would like to thank you for having your last visit at Sheraton Luxor Resort and for having the time to write your heart review through TripAdvisors site. It is just great having the possibility to provide our clients like you who have made SHERATON LUXOR RESORT their home in Upper Egypt and so not only support the hotel... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel was empty but they kept making out it was fully booked !! Staff were quite helpful but the area outside the hotel is a nightmare stinks of horse poo and taxi drivers hounding people it's not nice. Rooms are very small for two people...

Was this review helpful? Yes 1
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you for taking the time to share your constructive feedback on Trip Advisor Site. Please be assured that we fully appreciate the points you have raised and would like to extend our sincere apologies for the disappointment you have expressed. Concerning stinks of horse poo and taxi drivers hounding people out the gate,kindly note that we do work hard... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

My girlfriend stayed in Luxor for 2 week-nights during the week in early April 2015. We used SPG points so keep that in mind. Pros: - Seemingly good price w/ points - Quality of room, pool, and view - Free WiFi in lobby, free printing and computers - TV w/ about 15 english speaking channels. - In room instant coffee... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we are extremely sorry for any inconvenience and/or unpleasant experience you may had during your last visit at Sheraton Luxor Resort. In reference to your comment regarding the free upgrade to NILE VIEW during your last visit, we are extremely apologized for the misunderstanding from our associates also the C/OUT.We are strongly re-instructed our associates with all our Guest’s... More 

Los Angeles
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Checked for only one night as part of my Nile cruise Luxor to Aswan. I requested room with Nile view but they say it's all booked even if the hotel seemed empty. Rooms are nothing special and could use some work. Floors are dusty but that what happens when you have young men doing the house keeping. Also no internet... More 

Was this review helpful? Yes 1
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you for your stay with us,we genuinely value all our guest's comments and regret when their expectations are not met.We understand your disappointment .At the hotel we have our internet free of charges in our Lobby area together with our Link@sheraton.In reference to Cleanliness point, the specific points are now strongly applied,also for the front desk staff. Concerning the... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 27, 2015

We stayed in April 2014 for a week and had a fantastic time. The amazing location overlooking the Nile makes for some breathtaking sunsets and lounging by the pool looking out at the boats drifting past was wonderfully relaxing. The staff were so friendly and helpful, we really felt like we made friends there. Such a shame that tourism in... More 

Was this review helpful? Yes 3
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for taking the time to share with us your recent experience at Sheraton Luxor Resort via the tripadvisor site. It is our utmost pleasure to read that your holiday with us was most enjoyable and our team members spared no efforts to make your stay memorable. Looking forward to your next visit to our sunny resort... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 21, 2015

I stayed on night and it was ok, still not something very special. Room was fine, but the breakfast was expensive and the food was not very fresh...kind of dry...expected more from Sheraton. Wifi expensive, as normal on this kind of hotels..

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Firstly, may we convey our sincere apologies regarding unpleasent experience which you raised. We value each and every one of our guests and strive to maintain the excellent reputation that Sheraton Luxor Resort is so proud to have. We'll put all your valuable points raised in our consideration in nearest training in order to improve our associates skills. Hope that... More 

Bedford, United Kingdom
Top Contributor
162 reviews 162 reviews
40 hotel reviews
395 helpful votes 395 helpful votes
5 of 5 stars Reviewed March 19, 2015

The Sheraton Luxor Resort hotel was excellent - the site feels exclusive and a safe haven in this day and age - the staff were exceptional and the food and ambience in the hotel and its surroundings were ideal.The shops in the hotel are better than the hassle of going into Luxor itself!

Was this review helpful? Yes 3
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for having stayed at Sheraton Luxor Resort and for having written such a beautiful review on TripAdvisor. We are delighted to read that you have enjoyed your holiday and you were generally happy with the staff services and the hotel facilities. Looking forward to welcome you back again at Sheraton Luxor resort Best regards Nahla Youssef More 

Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 18, 2015

I stayed at this hotel July 2010 with a couple of friends, we managed to get a real bargain as it was on a last minute sale. This was my 4th trip to Luxor, and despite most Egyptian hotels being great value, I think this is one of the best you can stay at!! We stayed in a twin double... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for taking the time to share with us your recent experience at Sheraton Luxor Resort via the tripadvisor site. It is our utmost pleasure to read that your holiday with us was most enjoyable and our team members spared no efforts to make your stay memorable. I personally met with the team and passed your thank... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2015

This was our 3rd visit to the Sheraton, the last being in 2002. We booked superior rooms overlooking the Nile, a must for the day breaks and sunsets. The room was good although we did not receive the robe and slippers as stated online with that grade of room. We were delighted that many of the staff remembered us, their... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for continues visit and your loyalty to the Sheraton Luxor Resort and for taking the time writing to us on TripAdvisor. We do appreciate your fidelity and your faith towards the hotel as we always need the support from our regular clients especially during these difficult times. Thank you very much as well for praising our... More 

Accra, Ghana
Top Contributor
72 reviews 72 reviews
64 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed March 11, 2015

The hotel was not full and this made for a peaceful stay. Quiet bar and restaurants. Wonderful peaceful breakfasts on the terrace watching the Nile and the West Bank. Although the hotel was quiet this was good only for the few guests....I hope tourism to Egypt does bounce back. Situated at the end of a strip of hotels....a short taxi... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

We want to take this opportunity to thank you for your feedback which was provided to us via TripAdvisors Site concerning your most recent stay. We at Sheraton Luxor Resort strive to provide our guests with a superior experience through our products and services. Insight such as yours will aid us in attaining our goals and for this I thank... More 

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