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Sheraton Luxor Resort

#18 of 57 Hotels in Luxor
Certificate of Excellence
Al Awameya | PO Box 43, Luxor 83951, Egypt
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Sheraton Luxor Resort
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Ranked #18 of 57 Hotels in Luxor
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
LadyDodge London, United Kingdom
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963 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in April 2014 for a week and had a fantastic time. The amazing location overlooking the Nile makes for some breathtaking sunsets and lounging by the pool looking out at the boats drifting past was wonderfully relaxing. The staff were so friendly and helpful, we really felt like we made friends there. Such a shame that tourism in... More 

Was this review helpful? Yes 1
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for taking the time to share with us your recent experience at Sheraton Luxor Resort via the tripadvisor site. It is our utmost pleasure to read that your holiday with us was most enjoyable and our team members spared no efforts to make your stay memorable. Looking forward to your next visit to our sunny resort... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed on night and it was ok, still not something very special. Room was fine, but the breakfast was expensive and the food was not very fresh...kind of dry...expected more from Sheraton. Wifi expensive, as normal on this kind of hotels..

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nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Firstly, may we convey our sincere apologies regarding unpleasent experience which you raised. We value each and every one of our guests and strive to maintain the excellent reputation that Sheraton Luxor Resort is so proud to have. We'll put all your valuable points raised in our consideration in nearest training in order to improve our associates skills. Hope that... More 

Bedford, United Kingdom
Top Contributor
151 reviews 151 reviews
32 hotel reviews
315 helpful votes 315 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Luxor Resort hotel was excellent - the site feels exclusive and a safe haven in this day and age - the staff were exceptional and the food and ambience in the hotel and its surroundings were ideal.The shops in the hotel are better than the hassle of going into Luxor itself!

Was this review helpful? Yes 4
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for having stayed at Sheraton Luxor Resort and for having written such a beautiful review on TripAdvisor. We are delighted to read that you have enjoyed your holiday and you were generally happy with the staff services and the hotel facilities. Looking forward to welcome you back again at Sheraton Luxor resort Best regards Nahla Youssef More 

Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel July 2010 with a couple of friends, we managed to get a real bargain as it was on a last minute sale. This was my 4th trip to Luxor, and despite most Egyptian hotels being great value, I think this is one of the best you can stay at!! We stayed in a twin double... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for taking the time to share with us your recent experience at Sheraton Luxor Resort via the tripadvisor site. It is our utmost pleasure to read that your holiday with us was most enjoyable and our team members spared no efforts to make your stay memorable. I personally met with the team and passed your thank... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 3rd visit to the Sheraton, the last being in 2002. We booked superior rooms overlooking the Nile, a must for the day breaks and sunsets. The room was good although we did not receive the robe and slippers as stated online with that grade of room. We were delighted that many of the staff remembered us, their... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for continues visit and your loyalty to the Sheraton Luxor Resort and for taking the time writing to us on TripAdvisor. We do appreciate your fidelity and your faith towards the hotel as we always need the support from our regular clients especially during these difficult times. Thank you very much as well for praising our... More 

Accra, Ghana
Top Contributor
70 reviews 70 reviews
62 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was not full and this made for a peaceful stay. Quiet bar and restaurants. Wonderful peaceful breakfasts on the terrace watching the Nile and the West Bank. Although the hotel was quiet this was good only for the few guests....I hope tourism to Egypt does bounce back. Situated at the end of a strip of hotels....a short taxi... More 

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nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

We want to take this opportunity to thank you for your feedback which was provided to us via TripAdvisors Site concerning your most recent stay. We at Sheraton Luxor Resort strive to provide our guests with a superior experience through our products and services. Insight such as yours will aid us in attaining our goals and for this I thank... More 

Coventry, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Leading my own Study Tours to Egypt I have stayed at the Sheraton before and find the hotel itself quiet and relaxing after a long day on site. I am however saddened that the Sheriton is the only 4/5* hotel in Luxor not to have banking facilities. Several 3* hotels also have banking facilities on site. This may be the... More 

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nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we would like to thank you for having your recent stay at our hotel, taking the time to share with us your recent experience at Sheraton Luxor Resort and for having taken the time to write your reviews through Tripadvisors site. In reference to your valuable comments, please let us extend our sincere apology for any inconvenience you may... More 

Bengaluru (Bangalore), India
Top Contributor
51 reviews 51 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The best and peaceful location in Luxor with nice and green approach road. This property is at the end of road and well connected by taxi and horse carts. Rates are really good and there are three restaurants including an Indian which only serve dinner. I have eaten in Bukhara Indian restaurant maintained by Sheraton in Kuwait and advise Sheraton... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for your recent visit and your loyalty to the Sheraton Luxor Resort and for taking the time to share with us your recent experience at Sheraton Luxor Resort and for having taken the time to write your reviews through TripAdvisors site. We do appreciate your fidelity and your faith towards the hotel and all staff at... More 

Gelderland
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Sheraton Luxor is the 5star hotel with the best view over the Nile, overlooking the beautiful mountains and the quiet ancient farmer life on the Westbank. The staff is very friendly, you will feel more than welcome. For SPG gold and platinum members there is a good lounge where you will be served by Mohamed, we liked him very... More 

Was this review helpful? Yes 1
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for having stayed at Sheraton Luxor Resort and for having written such a beautiful review on TripAdvisor. We're delighted to read that you have enjoyed your holiday and that were generally happy with the staff services and the hotel facilities. Thank you as well for sharing your experience with our hotel and praising its grounds and... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2015

We have stayed here 3 times and have enjoyed excellent service in beautiful surroundings. We stay in the garden rooms as the main hotel block is busier. The views of the Nile are perfect as is the position of the pool. The rooms are spacious and clean, the food has never made us ill which has happened at other hotels... More 

Was this review helpful? Yes
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

Thank you very much for your 3rd visit and your loyalty to the Sheraton Luxor Resort and for taking the time writing to us on Trip Advisor. We do appreciate your fidelity and your faith towards the hotel as we always need the support form our regular clients especially during these difficult times. Thank you very much as well for... More 

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