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Sheraton Luxor Resort

#18 of 59 Hotels in Luxor
Certificate of Excellence
Al Awameya | PO Box 43, Luxor 83951, Egypt
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1 room 1 adult
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Sheraton Luxor Resort
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1,045 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although I have travelled to Luxor many times, this was my first visit to this particular hotel. Before traveling I found out that this is no longer The Sheraton and is now The Achti Resort hotel. However, I am absolutely delighted to report that having just spent 7 days at this hotel that all is well and the new Achti... More 

Helpful?
Thank deric
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

On behalf of all management team and all staff in the hotel we would like thank you very much for having chosen our Achtiresort- Luxor at your recent visit to Luxor, and for writing such nice reviews on TripAdvisors site. Your very positive comments published are highly appreciated, you made us very happy for approving upon the quality of the... More 

Oxford, UK
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Problem on arrival: this hotel has recently changed hands from Sheraton to Achti Resort and the reception had no trace of our booking throughThomson. May have been fault of Sheraton or Achti or Thomson, but the male receptionist flapped around helplessly not knowing what to do, until after a while we were offered a room. We had booked a bungalow,... More 

Helpful?
1 Thank jjblue
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First, we would like to extend our sincere apology for any inconvenience you may experience during your stay at our Achtiresort-Luxor&also for having the time to share your review through TripAdvisors site. In reference to your comments raised, we would like to extend our sincere apology for any misunderstanding regarding the check In. The points you are raised are very... More 

Nottingham, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The management and staff offer a special unique, home from home, experience for all guests and their families from the moment you arrive until the time it is to leave. Guests are greeted at the foyer by resident Bedouin musicians with authentic Ottoman musical instruments. The staff are well trained to offer outstanding support where nothing is too much to... More 

Helpful?
Thank Graham L
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we would like to thank you for your recent visit for our Achtiresort-Luxor, and for writing such a beautiful review through our TripAdvisors site. It is just great having the possibility to provide for clients like you who have made Achtiresort-Luxor their 2nd home in Upper Egypt and so not only support the hotel and the team but Egypt... More 

Al Khobar, Saudi Arabia
Level Contributor
172 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed 1 week ago

What I like about this hotel is - they acknowledge my being a SPGPro card holder - I was upgraded to Seaview on the Club Floor with free cookies & water. The hotel's façade really needs some upgrading and the shopping area inside. The place has seen its glory days, but I can't blame them if they can't renovate now... More 

Helpful?
Thank Mannie G
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First ,we would like to thank you for having your stay at our Achtiresort-Luxor,and for your loyalty to our hotel. As well in regards of your comments regarding upgrading, although we were completed a full upgrading project in the hotel by February 2010, still your valued points will take place in our nearest upgrading projects in the future. We hope... More 

Singapore, Singapore
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel changed name to Achti Resort. The room is great. Spacious and clean. The bathroom too. The staff were polite and helpful. The view is fantastic outside the breakfast area. There were about 4 or 5 little shops selling souveniers or manicure, etc within the hotel. The location is not central. It is still walkable; i took 30mins to... More 

Helpful?
Thank Glimbs
oakland
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I booked this hotel when it was a Sheraton with points. Its called the Achti Resort now. When i arrived, I was told I had to pay because bookings with points was not honnored. I understood that and it was only 30 usd a night for two nights. The problem I had was the gentleman at the front desk would... More 

Helpful?
Thank trevelyon
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my family when I was 17 and had a fantastic time. We had a problem when we first arrived where we had been given a child's bed in a double room, and clearly was not going to be anywhere big enough for my parents and their nearly full grown daughter. We approached the front desk, and... More 

Helpful?
Thank Kraine257
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we would like to thank you for your recent visit for our Achtiresort-Luxor, and for writing such a beautiful review through our TripAdvisors site. We do appreciate your fidelity and your faith towards the hotel and all staff at Achtiresort- Luxor . Thank you very much as well for praising our team and their standards of service, they would... More 

Newport Beach, California
Level Contributor
133 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here the end of December and they informed me that as of December 31, 2015 they were no longer part of SPG. That being said the hotel is a nice 3 star on the Nile. It has 2 pools, a few shops, an Italian and Indian restaurant. The rooms were small but clean and the staff was very helpful.

Helpful?
Thank voyager52
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First,we would like to thank you for having your stay at our Achtiresort Luxor(Ex.sheraton Luxor),and for sharing your reviews through TripAdvisors site.the hotel is deactivated as of January 1st, 2016,and no longer managed by starwood hotels,but we're still keeping our standared as 5 stars hotels for location and services. Hope we can host you again at our Achtiresort-Luxor Best regards... More 

dorset
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The name of the hotel is now named Achi Resort, with the same happy smiling reception staff, plus all the orignal resturant staff. I have just returned from Luxor. I was there for new year, nothing is too much trouble for staff and they really look after you at all times.I had a Nile view room,with fantastic views especially when... More 

Helpful?
Thank ceciliaanne
nahla_youssef, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we would like to thank you for your recent visit for our Achtiresort-Luxor, and for writing such a beautiful review through our TripAdvisors site. It is just great having the possibility to provide for clients like you who have made Achtiresort-Luxor their 2nd home in Upper Egypt and so not only support the hotel and the team but Egypt... More 

Abu Dhabi, Abu Dhabi, United Arab Emirates
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms are decent and comfortable (especially the beds). However, the hotel is getting old. Computers with free Internet access available in lobby are good to use for itinerary planning. There is paid (expensive) wifi In rooms, but everytime we tired to access it did not work. The rate we paid didn't include breakfast. We had breakfast one more at... More 

Helpful?
1 Thank Isobel O
nahlyou, Front Office Manager at Sheraton Luxor Resort, responded to this review

First we would like for your recent stay at our Achtiresort hotel&Thank you very much for taking the time to share with us your recent experience at our hotel . Also, we would like to extend our sincere apology for the unpleasant experience during your visit as it seems from your reply that we didn't reach our goal with your... More 

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