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Mercure Luxor Karnak

El Zinia Gebly Street, Luxor, Egypt
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Mercure Luxor Karnak
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Mercure Luxor Karnak
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1,361 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Essex
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Highlights • Karnak Mercure Resort (Sofitel) outstanding fantastic hotel 7* service, food and grounds • Our truly truly amazing Egyptologist guide for 3+ days around some of the many absolutely staggering and stunningly beautiful historical sites. It was a real honour to travel around with an absolute mind blowing mind field of outstanding knowledge with a real passion for Egyptology... More 

Was this review helpful? Yes 2
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

After a weeks cruise we wanted a relaxing week in a lovely hotel. Was not disappointed. The staff were great, nothing was too much trouple. Ahmed the head waiter and Ahmed the chef were great and would get anything that you wanted if you asked for it. There were not very many guests at the hotel while we were there... More 

Was this review helpful? Yes 2
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Woking, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stayed here for a week wanted peace and quiet in the beautiful gardens and that is what we got. Hotel can cater for 650 people but only 100 max because of downturn in tourism This very sad for everyone and I don't see it improving. We have traveled all over Egypt in the 20 years that we have been... More 

Was this review helpful? Yes 3
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Woking, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 14, 2015

Just returned from a lovely week at the Mercure Karnak. We would definitely recommend this hotel, the gardens and pool area are beautiful and drop down onto the Nile. The staff were fantastic, really helpful and friendly. Food was consistently excellent and fresh. Breakfast on the terrace with views over the Nile was our regular morning treat.A special thanks to... More 

Was this review helpful? Yes 2
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Dear Sir Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Cheltenham, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 8, 2015

Our first trip to Egypt was all we could have hoped for and it's more than partly down to staying in this fabulous hotel. Everything about it was good or excellent and that's a big plus when you're travelling to a country you're unsure of. All the hotels in Luxor are massive but I think this one has a better... More 

Was this review helpful? Yes 3
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Dear Sir Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Hurghada, Egypt
Senior Contributor
28 reviews 28 reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 6, 2015

Ok for a short stay maximum two nights. The dinner buffet is terrible. No other choice in the restaurant. Limited bar snacks. Room service menu is the best but again a limited choice. The pool is no longer heated in March it was chilly. Under the Sofitel management the standard of food was much better & the pool was heated.... More 

Was this review helpful? Yes 1
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Dear Madame Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Salem, Illinois
Senior Contributor
22 reviews 22 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 25, 2015

Very impressed with this hotel. They have some nice restaurants right in the lobby of the hotel. We enjoyed a great meal for a very reasonable price. A buffet style restaurant also looked good across the lobby. Rooms were very clean and comfortable. Great shower after a day of seeing the sights and the pool overlooks the Nile. Wi-Fi is... More 

Was this review helpful? Yes 1
Newport, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 24, 2015

We stayed at the Mecure Karnak last week following a Nile cruise. The hotel is located right on the east bank of the Nile a couple of miles north of Karnak. There are about 330 rooms all with garden and/or Nile views. We had a standard double (king size bed) ground floor room and couldn't fault it. There seem to... More 

Was this review helpful? Yes 2
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Dear Sir & Madame Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is... More 

Aventura, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 19, 2015

I pre paid for my reservation in advance, the hotel facilities looks good however not the room. I pre paid for a King Bed Roon with 26" LCD TV, they gave me a roon with 2 twin beds no 26" LCD TV, I complaint and they moved me to a King Bed room, however the AC did get cool enough,... More 

Was this review helpful? Yes
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

New Westminster, Canada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2015

My husband and I stayed at The Karnak Resort for 8 days in February 2015. Our trip to Luxor was a bit impulsive and the price offered was too amazing to pass up. It was unbelievable amazing, especially considering that breakfast was included. The staff was friendly, the pool area well maintained, the rooms were comfortable and for the most... More 

Was this review helpful? Yes
Galal R, General Manager at Mercure Luxor Karnak, responded to this review

Thank you for taking the time to tell us about your experience at the MERCURE Luxor Karnak. I am sorry that your experience did not meet his expectations; please allow me to express my sincerest apologies. At MERCURE Luxor Karnak , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

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