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Four Seasons Hotel Cairo at the First Residence

#1 of 37 Hotels in Giza
Certificate of Excellence
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35 Giza Street, Cairo, Giza 12311, Egypt
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1 room 1 guest
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Four Seasons Hotel Cairo at the First Residence
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432 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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  • All months
    (432)
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    (98)
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Cairo Governorate, Egypt
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

It pains me to write this review because this particular property has been my home away from home for the past year. When I first arrived, I was impressed by boutique feeling of this Four Seasons, and the friendliness of its staff (which is still one if its saving graces), but the First Residence leaves a lot to be desired.... More 

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Baku, Azerbaijan
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Amazing hotel with an amazing service. Here are several moments that made my stay unforgettable: Me and my friend were staying there in January 2015 just for 1 day. During the evening time we have enjoyed very much of the restaurant just by the pool. The atmosphere was filled with amazing Arabic music. I asked the waiter what is the... More 

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Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear Mr. Asadov, Many thanks for taking the time to review us and I read it with great pleasure, I might add. I am glad that we were able to rely that memorable guest experience, its the small gestures that make the difference. I am happy to hear that the team were able to do this with great success! Thanks... More 

Surrey, England
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

A nice hotel, but not up to normal Four Seasons standards. It feels like they've got the big stuff sorted, but it's the little things they struggle with. The staff are very good at apologising for not doing their job, with the exception of the young lad responsible for cleaning the lift who apologised for doing his job when I... More 

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Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear Bostin1967, Thank you for the taking the time to review us. I apologize for the unpleasant experience you have gone through. Kindly contact me on mahmoud.elkeiy@fourseasons.com and I will follow up on this issue personally and take the appropriate actions accordingly. Please rest assured that here as a team we strive to create a memorable Four Seasons experience, therefore... More 

Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Over all the hotel was really nice, quite and very clean and it worth the money you will pay. also the mall attached to it really nice mall and good for meetings. the only issue with the hotel is the elevator because if you need to access the room you need to use the card and that is an issue... More 

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Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear alhammadiq, Thank you for taking the time to review us. We are delighted that you enjoyed your stay and the little touches provided from our entire team. Our staff strives daily to ensure a memorable experience for our guests. Looking forward to welcoming you back to Cairo's premier address. Best Regards, Mahmoud Elkeiy General Manager More 

London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really loved this hotel. It is really an oasis Cairo. Everything was ellegant, beautiful and comfortable. Also, the staff is very warm, polite and helpful. I definitely want to come back again on my next trip to Cairo.

Was this review helpful? Yes
Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear RoseJasmin, Thank you for taking the time to review us. We were delighted to read your review, and appreciate your kind remarks. Our staff were very pleased to hear you found the service friendly, as each of our Four Seasons family members strives to exceed the expectations of each and every guest. Looking forward to welcoming you back to... More 

Cairo, Egypt
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is great, the facility, location, room , food and very friendly staff. Being in the city it is not as big and not too much restaurants and choices but it was worth the stay. Its the level of service and standards you would expect from a Four Seasons Hotel.

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Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear Beebo73, Thank you for choosing Four Seasons Hotel Cairo at the First Residence during your stay in Cairo. We are delighted that you enjoyed your stay and the little touches provided from our entire team. Our staff strives daily to ensure a memorable experience for our guests. Looking forward to welcoming you back to Cairo's premier address. Best Regards,... More 

Tynemouth
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here in July 2015 for our Son's wedding and cannot fault tbe hotel, its facilities, location, room, food and especially the staff, who were excellent throughout. Nothing too much trouble and breakfast was outstanding. Wedding was originally intended for another location, but due to concerns over the original hotel was transfered to the Four Seasons with just a weeks... More 

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Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear CypriotToonArmy, Many thanks for your glowing review. We've shared your kind comments with our entire team and are thrilled that you enjoyed each aspect of your stay at our Cairo hotel. We truly believe that the little touches make the difference between a good stay and a great stay and we're delighted that you experienced such a memorable stay.... More 

Los Angeles
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel and the pyramids are the 2 things that made the trip to Egypt worth it. Typical Four Seasons awesomeness that stands out even more because the rest of Cairo is not well taken care of, quite run down. Cairo itself is old, gritty and going though major challenges post Arab Spring. Having said this we never once felt... More 

Was this review helpful? Yes 1
Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear Esteemed Four Seasons Guest, Thanks for choosing to review us and for your great feedback! I am delighted that you enjoyed the overall experience in Cairo and that we were able to add to that memorable experience during your stay. I am glad that the Concierge Team were able to arrange for your limousine and transfers with ease, and... More 

Dubai, United Arab Emirates
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Amazing location,room is crisp clean,had a superior room then a premier room both are fantastic - personalized service everywhere u go ppl know u by name - loved it and will surely recommend it as one of the best stays in downtown Cairo/giza

Was this review helpful? Yes
Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear Esteemed Four Seasons Guest, Thanks for taking the time to rate us. I read your review with pleasure, and wanted to thank you for your wonderful feedback on our guest rooms, and glad that you enjoyed our personalized service, that's what Four Seasons is truly about, I am happy we were able to get you right! I hope to... More 

Riyadh Province, Saudi Arabia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2015

There are 2 main reasons I love this hotel. 1. The lobby is not too big and 2. The rooms are spacious. Of course those reasons are not the only ones. The good restaurants available, the beautiful views and the friendly staff to name a few. I'm a frequent visitor to Cairo & this hotel never failed me

Was this review helpful? Yes 1
Mahmoud E, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review

Dear Sarah A, Thanks for your review. Thank you for sharing your valuable feedback with us. I would have to agree with you on our spacious rooms, the intimate and personal aspect of the hotel which is very important to our guests. I am delighted to hear of your loyalty to this hotel and there is no better praise than... More 

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