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Mercure Cairo Le Sphinx

1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
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Mercure Cairo Le Sphinx
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Mercure Cairo Le Sphinx
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990 Reviews from our TripAdvisor Community

Traveler rating
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    364
    225
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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Sydney, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We stayed at the mecure on the 23rd 24th and 29th of may i am sorry to say but this was the worst hotel we have ever stayed at if this hotel hadn't been part of our tour we would not have stayed here some of the staff we're not pleasant on the nights of may 23 and 24 the... More 

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Amsterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It has everything that a good hotel must have: - Large modern rooms - Great quality breakfast - Great location next to the pyramids - Great facilities - Big and well kept swimming pool - Great and helpful staff - very good value for money

Was this review helpful? Yes 1
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest , We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. I am really happy to read that the accommodations and services were up to your expectations, as complete satisfaction is our goal. Together with my team, would very much appreciate to welcoming you as... More 

Cairns, Australia
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is huge. Beautiful lobby - friendly welcoming staff. The hotel were kind enough to arrange a birthday cake to celebrate a birthday whilst a guest - fantastic. The pyramid view is absolutely worth it. Best view ever! F&B team great job. Although there was a wedding on with thumping music into our room and upon enquiring to reception... More 

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. I am really happy to read that the accommodations and services were up to your expectations, as complete satisfaction is our goal. Together with my team, would very much appreciate to welcoming you as a... More 

Kuwait City, Kuwait
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I have had the opportunity to be introduced to Mercure Hotels for my stay in Paris. For my stay in Egypt, I knew there was no other choice but Mercure. The location was great because I got a chance to see the pyramids from the breakfast area. The downfall was the room which was locating all the way towards the... More 

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Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest , Thank you for taking the time to post your feedback on Tripadvisor and for mentioning that the hotel has lots of good things I am sorry that your experience did not meet your expectations.At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was disappointed to find out that this hotel is more of a rundown one than what it claims to be as a 4star. Rooms badly need refurbishing. Don't expect too much on the buffet breakfast. Plus there is no wifi in the rooms. You'll have to stay in the lobby area to get a connection.

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

california
Top Contributor
56 reviews 56 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Old and run down which is so unfortunate because they have an amazing location! We had what looked like the only room with a view of the pyramids! Truly amazing but the room was not updated or clean. The toilet had some residual hair left on top of the toilet seat which oddly enough had the hygiene tape over it.... More 

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for taking the time to post your feedback on Tripadvisor and for mentioning that the hotel has lots of good things I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I recently stayed at the Mercure Le Sphinx Hotel in Giza to celebrate her 50th birthday. What a wonderful experience we had. The hotel is situated perfectly with a fantastic view of the Pyramids. We paid a little extra for a room with a Pyramid view but it was well worth it. What value can you put... More 

Was this review helpful? Yes 1
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Martin, Thank you for bringing to our attention your experience with us. Your constructive feedback is valuable to us since we merge it with our continuous keeness to provide the best quality of service to our guests. We hope we were at the line of your expectation as we are committed to always develop and improve our services cause... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Clean and nice hotel. Staff were all very friendly and helpful. Room- was nice and well stocked was cleaned every day. Asked for a room with a view had a small balcony overlooking the garden which was lovely and quiet. TV had loads of channels in every language which was great especially for movies at night. Food: Went Bed and... More 

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for writting down your review on Trip advisor. It was a great pleasure serving you within your past stay and, hoping to welcome you once again in the very near future. In Mercure we strive to provide our valuable guest with the best service they ever could have that would memorize their stay, by choosing our... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for three nights in April 2015. The price was extremely reasonable (around USD 50 to 60 for two people twin sharing) and perhaps that is why it is constantly busy/full. Despite the busyness, the service was reasonably good, with staff coming to check out issues/problems within a short time of our placing our request with... More 

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for bringing to our attention your experience with us. Your constructive feedback is valuable to us since we merge it with our continuous keeness to provide the best quality of service to our guests. We hope we were at the line of your expectation as we are committed to always develop and improve our services cause... More 

Claresholm, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had the pyramid view room and yes, it was worth it for every buck I paid. Comfy bed, decent sized washroom and nice ambiance. The breakfast was awesome at the restaurant and the staff was super friendly.

Was this review helpful? Yes 1
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for posting your review on Trip Advisor. We are truely thrilled that your stay at Mercure Cairo Le Sphinx Hotel were extremely satisfactory. In Mercure we are always trying to upkeep our service and standards to meet with our valuable guest expectation, we are happy that our services and facililties were admired. I will make sure... More 

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