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Mercure Cairo Le Sphinx

5.0 of 5
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1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
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1 room 1 guest
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1,019 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The only thing going for this hotel is that it is five minutes from the Pyramids, other than that and for the price it is a great disappointment. Rooms are dark and depressing and if you do not get one with a view of the Pyramids you will be miserable. The staff at times were really rude. The room was... More 

Was this review helpful? Yes 2
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Salaams, Hope you are in the best of health. I am writing a email to let you know about our experience at your hotel, we stayed between 5th August to 7th August 2015. We stayed in rooms 3101 and 3125. The hotel was beautiful, lovely views - we would have loved to have a room which could see the pyramids... More 

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for taking the time to post your constructive comments on Tripadvisor. We are sorry that your experience did not meet your high expectations and we do respect your observations which assist us to continue working on the improvement of our services style, Please be assured that we take all the necessary measures to identify means of... More 

Adelaide
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is very nice, I was lucky enough to have a room with a view of the Pyramids, so it's hard to complain about that. My room was nice, modern and clean and very very comfortable. There were a lot of nice restaurant options. For me the winner was the bar in the lobby which had a panoramic window... More 

Was this review helpful? Yes 1
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us... More 

Canberra
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The key drawcard to the hotel is its proximity to the pyramids, not much else. The room is large but rundown, pool is nice but the key drawback is the service provided by its staff. I had booked a Privilege room which based on the website's description means you receive a minibar and view of the pyramids. We ended up... More 

Was this review helpful? Yes 1
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Melbourne, Australia
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel in Giza but a little outdated in areas. Unfortunately, the hotel's restaurant was closed the night we stayed here for a wedding which left us with minimal options for dinner than night! Wifi in public areas only. Breakfast had a good selection that filled you for the good part of the day. Felt a little ripped off as... More 

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope... More 

Cairo, Egypt
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room was really good and in a good condition however was not fully ready when we went in. Towels were not there and took us two calls to get them. We asked for a baby cot 3 times and finally by night we managed to get one and was in a horrible condition that we did not use, room service... More 

Was this review helpful? Yes 1
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for taking the time to post your feedback on Tripadvisor and for mentioning that the hotel has lots of good things. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service... More 

A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago

Arrived at Mercure very early this morning...I had requested early check in as my flight was to land at 4:20am. Upon arrival at the hotel at 6:15am we were told room would be available in an hours time. It is 9:10am and I am still waiting for my room! We are frequent travellers and very often have arrived at hotels... More 

Was this review helpful? Yes 2
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of... More 

Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights after a Nile cruise. Fantastic view of the pyramids from the bedroom. Food quite nice and beds reasonably comfortable. This is the ideal hotel to stay in if your trip to Giza is all about the pyramids. It's so close you can get there easily on foot or by cab.

Was this review helpful? Yes
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Guest, Thank you for posting your review on Trip Advisor. We are truely thrilled that your stay at Mercure Cairo Le Sphinx Hotel were extremely satisfactory. In Mercure we are always trying to upkeep our service and standards to meet with our valuable guest expectation, we are happy that our services and facililties were admired. I will make sure... More 

Cairo, Egypt
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 30, 2015

I had a stay at Mercure Alexandria, that was one of my best stays at a hotel ever, I wanted to rest for two days and have fun with the kids, we decided to spend a weekend at Mercure Cairo as we tried one hotel of the series before and we liked it. The hotel looks really nice, furniture is... More 

Was this review helpful? Yes 2
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review

Dear Mr. Tamer, First of all very sorry for the delay in answering to your kind message. Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx .I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we take... More 

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