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Holiday Inn - Citystars

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Ali Rashid Street, Cairo 11757, Egypt
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Holiday Inn - Citystars
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Holiday Inn - Citystars
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345 Reviews from our TripAdvisor Community

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Traveler rating
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    144
    43
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    14
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150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (345)
  • Mar-May only
    (97)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (80)
All months
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Great for families and business trips. Calm, cosy and comfortable rooms. Professional staff specially Nada and Mira from PR. The restaurants are good. Ask for a high floor room with a hotel/mall view for a quite environment.

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Ibrahim N, Front Office Manager at Holiday Inn - Citystars, responded to this review

Dear AlMothanna, Thank you for the interest shown in Holiday Inn Cairo Citystars. We are pleased that you have enjoyed your stay with us, and we will be honored to welcome you back. Looking forward to see you. Regards, Asmaa Hadary Front Office Manager More 

Alexandria, Egypt
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed last week in this hotel for one night. The reason was to have shopping fun day at Cairo city stars mall . The hotel was over our expectation . The room was very clean ,well arranged .Good sleeping bed .the food in the restaurant was fantastic with quite good varietiesfor Souhour .The staff is very friendly and helpful... More 

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Abdoul, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to post your comments. We are very happy you enjoyed your time with us and instead of only enjoying shopping you also enjoyed our hotel, facilities and food. We appreciate your promise to come back and look very much forward to your coming visit.... More 

Kuwait
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel staff are very friendly willing to always help, the rooms are clean and the lounge area in the lobby was very clean, the hotel is situated next to the mall, you can access the mall straight from the hotel, so its great if you go on a big shopping spree you dont have far to travel back to the... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Neil S, Thank you for staying at Holiday Inn Cairo Citystars. We are very happy you enjoyed your time with us and liked our food and found our colleagues friendly and helpful. Looking forward to welcoming you back in the near future. Sincerely, Dina Y Khalil Executive Secretary More 

Pabianice, Poland
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 22, 2015

I stayed in Holidayn Inn couple of times during my project for one of the companies nearby. This hotel is reasonable choice for business trips. The big advantage is the Mall next to the hotel where there are a lot of restaurants, cafes and shops. In plus: - room size - cleaning service (however the carpets should be cleaned more... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Ryglu, Thank you very much for choosing to stay at Holiday Inn Cairo Citystars every time you visit Cairo. We are happy you enjoy your time with and liked our facility and services; please rest assured that all your comments will be immediately looked into to avoid re-occurrence. Looking forward to welcoming you back in the near future. Sincerely,... More 

Minneapolis, Minnesota
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 21, 2015

I went there last February for a brief business trip. I liked the convenient location being close to the Mall. I liked the basics about the hotel. The restaurant was OK but rather expensive. I did not appreciate the haggles or the manner by which security personnel behaved in the lobby. Their eyes and their mouths sucking on those cigarettes:... More 

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Qamar14, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your comments on TripAdvisor. We are happy you like our location and found our colleagues professional; we would like to highlight that our Hotel Lobby is a green smoke free environment. Looking forward to welcoming you again in the future. Sincerely, Dina Y Khalil Executive Secretary More 

Iran
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed June 18, 2015

I have just came back from my stay at Cairo's Holiday Inn - CityStars, where I regularly stay anytime I visit Cairo, whether for going for business or with family. It is not my first review on this hotel. But it worths writing some updates, if it worth going again. The hotel as usual is clean, with friendly and responsive... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Fakasa, Thank you very much for being a loyal guest to Holiday Inn Cairo Citystars and for taking the time to share your comments on TripAdvisor. The whole team at the Hotel is delighted to learn that you enjoy your time with us and willing to visit us again; your recommendation for other to experience us is much appreciated.... More 

Lincoln, United Kingdom
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 17, 2015

Lovely hotel..next to mall . Great room and good prices for food..minibar and nespresso expensive toy. But can't fault the place...Internet patchy but free. Cleaners do great job if you ask them to come early evening or like me working nights shift they would allow me to shower then do room whilst I was having breakfast

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear kdc169, Thank you very much for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to share your comments. We are glad you like our facility and services and look forward to welcoming you again and again in the near future. Sincerely, Dina Y Khalil Executive Secretary More 

Cairo, Egypt
Level Contributor
1 review
4 of 5 stars Reviewed June 17, 2015

Very good room and very comfortable. Friendly staff . But during my stay i found a weird billing activity , Charged me for having mobile calls and using mini bar and etc etc. despite of the fact that i hardly stayed in the room as i was super busy at my work place. I don't why and who consumed the... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear ShahRukh M, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your concerns while you are still at the Hotel. A separate private message will follow this to further discuss in details and sort out any problems encountered. Thanks again. Sincerely, Dina Y Khalil Executive Secretary More 

Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed June 17, 2015

Staff is rude. Even though it is obvious they have few customer service tools they have to implement, it shows that they are making an effort. Still the outcome is rude staff who don't smile and don't give farewell. I ordered a low calorie breakfast. I got a continental breakfast. I was so hungry that I took it. 10 minutes... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Dan638, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your comments on TripAdvisor. We do apologize for any shortfalls from our side and please rest assured that your comments will be immediately looking into as only through our loyal customers' feedback that we can improve our services. Looking forward to another opportunity of welcoming you... More 

Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 12, 2015

If you stay with the hotel you are greeted back with a warm welcome. The guys at the front desk are always nice & very accomidating. I left my converter so they let me borrow one. The room is comfortable. My room had a desk, dressing table, 2 chairs, tv, large bed, closet, & large enough bathroom. A/C Mini bar... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear jessie198, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for being a loyal guest. The whole team at the Hotel was delighted to read your lovely comments as it is our utmost goal to learn that our cherished guests enjoy their time with us. Looking forward to welcoming you back again and again. Sincerely, Dina... More 

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