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All 131 Cairo hotels

Holiday Inn - Citystars

4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt
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Ranked #22 of 131 hotels in Cairo
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Yasmin R
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273 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Was an Average experience! With Very slow help-desk services..however room was convenient for quick business trips! Also its closiness to citystar mall was a major plus..i didnt try the food there hence I cant judge on the food!

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Yamin R, Thank you so much for your review of our hotel. I am deeply sorry if our services were not up to your expectations. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

Sharm El Sheikh, Egypt
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

we stayed here at the 13-14 August for some business in Cairo. the check in was anything than smooth, long waiting due the unprofessionalism of the reception staff Samy, poor English, no smile, no eye contact, unfriendly to my wife as she booked the room, I interfered than he improved a bit, but the damage was done (first impression), we... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Foodie226, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

Dubai, Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 1 week ago

I have been staying at holiday inn for the past 4 years, with an average experience that was overall good. However, I have to say, this time was the worse i have experienced at Holiday Inn and probably in all Hotels i ever stayed in. The staff were not hospitable what so ever, they actually seemed very sad for some... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Tarek S, Thank you so much for your review and for being a loyal guest to our Hotel over the past few years. I am deeply sorry for the bad experience you had during your recent stay. I assure you that this is not the norm you should expect from our hotel. Your feedback is quite concerning to me... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed in several Holiday Inn in europe and in the united states , where I have stayed in the USA in several locations as Holiday Inn Somerset Woodbridge , Holiday Inn Fortlee George Washington Bridge and Holiday Inn Parsipany , and other holiday Inn locations in the united states whom I do not remember all of which are... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SingerHS, Thank you for taking the time to fill out a review about Holiday Inn Cairo Citystars. We are pleased that you enjoyed your stay with us and felt the hospitality each of our employees carry in his heart; it is always through our loyal guests' comments that we can ameliorate our services. We highly appreciate your encouraging comments... More

Bruxelles, Belgique
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arranged airport pick up. Easy check in. Friendly staff. Nice sitting area outside the bar but a bit noisy. Comfortable bedrooms. Good breakfast. Excellent Indian restaurant downstairs. Nice pool area but bbq restaurant opens a bit late...

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SDSEJ, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. It is always rewarding for the whole team at the Hotel to see such encouraging comments and help us further extend genuine hospitality our valued guests deserve. We do appreciate your promise of coming back and are looking forward to welcoming you soon. Sincerely, Mohamed... More

Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I returned to Holiday Inn because I had a great experience last time. the staff was good as usual, friendly and very alert inspite of some of them fasting for Ramadan. Overall great experience, excellent food, amazing sheesha at the cafe. The morning breakfast was good although the music was just too loud for early morning. I faced only 1... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear edwin c, Thank you very much for the time you took to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed your stay with us and that you found our colleagues helpful, please rest assured that all your comments are put into consideration as it is only through our loyal guests' comments that we can... More

Alexandria, Egypt
Top Contributor
69 reviews 69 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed July 16, 2014 via mobile

I don't know how this hotel could be considered a five star hotel in terms of how to serve, starting from the poor points service which to be added only to the person whose name is the first in the reservation, moving forward to having Sohour in pool area in which people are picking whose to stay in the waiting... More

Was this review helpful? Yes 2
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear MOHAMED E, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More

Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2014

it was a Pre-Ramadan vacation they did me an upgrade for deluxe room for half the price , it was very kind from the front disc operator. the view of the hotel is not that waaw as it is only city view but it is along side of citystars mall phase2 which was easy to us to there easily

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Nazaryia, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. We are delighted that you enjoyed your stay with us and felt the genuine hospitality that our colleagues carry in their hearts for our valued guests like yourself. We look forward to welcoming you back in the near future. Sincerely, Mohamed B. Ibrahim General Manager More

New Delhi
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 12, 2014

The real side to explore in Cairo is towards old Cairo, downtown and Nile - this Holiday Inn is good if you have business in the area around, or prefer to roam around in a mall. Avoid the single occupancy rooms if you have issues with smaller rooms, they are way too small. Everything in this hotel is viewed from... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Premiervarun, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

Contributor
15 reviews 15 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 10, 2014

I stayed here for business. The staff were fine but service was never very fast. The rooms were clean and a reasonable size. There is free wifi, which is great but when you check out you get kicked off the wifi which isn't great if you're working in the lobby. Breakfast is OK. The selection needs significant improvement. The bar... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Rosierow78, Thank you so much for your review of our hotel. I am sorry our breakfast was not up to your expectation. I assure you that it is only through our valuable guests' comments that we can improve. Please rest assured that we will look into your points and we look forward to welcoming you back for another opportunity... More

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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

128 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Business Hotel in Cairo #18 Luxury Hotel in Cairo #18 Family Hotel in Cairo
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
Number of rooms
311

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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