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All 131 Cairo hotels

Holiday Inn - Citystars

4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt
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Ranked #22 of 131 Hotels in Cairo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Tamer N Riyadh, Ar Riyad, Saudi Arabia
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277 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • English first
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  • German first
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Riyadh, Ar Riyad, Saudi Arabia
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I like the hotel... It is my favorit in Cairo... All shops & resturants around you.. Cinamas theaters as well..As usual... Staff is very friendly. Abdullah, Sherief, Ahmed Attar and Nour at reseption are awesome staff. Alaa and Atef at the resturant are very helpful. My stay was nice. But i have a comment on breakfast buffet.. It is good... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The best customer service i have received in a long time this place i stayed for over 10 days could not fault it friendly helpfull staff room service was great getting calls from mangers after serving food in my room if everything was ok pool bar mohammad was great reception que when i came in dealt with me on reservation... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SA51FAZ, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your lodging whenever... More

Jeddah, Saudi Arabia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a couple of nights on a business trip. The hotel is part of a huge mall that can keep the family entertained all day, and provide what I need at night. The main restaurant for breakfast and lunch is barely ok. The layout is not friendly, the staff are friendly but lack training. If you need the actual spa,... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Jedtraveller12, Thank you for taking the time to fill in a survey about your recent stay at Holiday Inn Cairo Citystars. I apologize if you found some of our colleagues not up to your expectations in some areas and assure you that corrective measures are taking place as you read my reply. I would appreciate another opportunity to improve... More

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was an Average experience! With Very slow help-desk services..however room was convenient for quick business trips! Also its closiness to citystar mall was a major plus..i didnt try the food there hence I cant judge on the food!

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Yamin R, Thank you so much for your review of our hotel. I am deeply sorry if our services were not up to your expectations. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

Sharm El Sheikh, Egypt
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

we stayed here at the 13-14 August for some business in Cairo. the check in was anything than smooth, long waiting due the unprofessionalism of the reception staff Samy, poor English, no smile, no eye contact, unfriendly to my wife as she booked the room, I interfered than he improved a bit, but the damage was done (first impression), we... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Foodie226, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

Dubai, Dubai, United Arab Emirates
1 review
1 of 5 stars Reviewed 4 weeks ago

I have been staying at holiday inn for the past 4 years, with an average experience that was overall good. However, I have to say, this time was the worse i have experienced at Holiday Inn and probably in all Hotels i ever stayed in. The staff were not hospitable what so ever, they actually seemed very sad for some... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Tarek S, Thank you so much for your review and for being a loyal guest to our Hotel over the past few years. I am deeply sorry for the bad experience you had during your recent stay. I assure you that this is not the norm you should expect from our hotel. Your feedback is quite concerning to me... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2014

I have stayed in several Holiday Inn in europe and in the united states , where I have stayed in the USA in several locations as Holiday Inn Somerset Woodbridge , Holiday Inn Fortlee George Washington Bridge and Holiday Inn Parsipany , and other holiday Inn locations in the united states whom I do not remember all of which are... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SingerHS, Thank you for taking the time to fill out a review about Holiday Inn Cairo Citystars. We are pleased that you enjoyed your stay with us and felt the hospitality each of our employees carry in his heart; it is always through our loyal guests' comments that we can ameliorate our services. We highly appreciate your encouraging comments... More

Bruxelles, Belgique
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2014

Arranged airport pick up. Easy check in. Friendly staff. Nice sitting area outside the bar but a bit noisy. Comfortable bedrooms. Good breakfast. Excellent Indian restaurant downstairs. Nice pool area but bbq restaurant opens a bit late...

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SDSEJ, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. It is always rewarding for the whole team at the Hotel to see such encouraging comments and help us further extend genuine hospitality our valued guests deserve. We do appreciate your promise of coming back and are looking forward to welcoming you soon. Sincerely, Mohamed... More

Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed July 31, 2014

I returned to Holiday Inn because I had a great experience last time. the staff was good as usual, friendly and very alert inspite of some of them fasting for Ramadan. Overall great experience, excellent food, amazing sheesha at the cafe. The morning breakfast was good although the music was just too loud for early morning. I faced only 1... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear edwin c, Thank you very much for the time you took to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed your stay with us and that you found our colleagues helpful, please rest assured that all your comments are put into consideration as it is only through our loyal guests' comments that we can... More

Alexandria, Egypt
Top Contributor
73 reviews 73 reviews
25 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed July 16, 2014 via mobile

I don't know how this hotel could be considered a five star hotel in terms of how to serve, starting from the poor points service which to be added only to the person whose name is the first in the reservation, moving forward to having Sohour in pool area in which people are picking whose to stay in the waiting... More

Was this review helpful? Yes 2
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear MOHAMED E, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More

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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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