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All 130 Cairo hotels

Holiday Inn - Citystars

4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt
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Ranked #23 of 130 Hotels in Cairo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Nefertari Melbourne, Australia
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285 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at Holiday Inn for one night as I had an early morning flight and I wanted to visit the City Stars mall for some last minute shopping. I had read some reviews that said the staff were unfriendly and the service was slow but this was not my experience at all. I was welcomed from the very moment... More

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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

good hotel, friendly stuff, yet not all of them all well trained. Most of the time it is fully booked because of its location next to the mall. Make sure, if you requested a non smoking room, that you will get it. Many rooms will have the sign of non smoking room, while it is not. Be careful not to... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Bob S, Thank you very much for taking the time to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed our breakfast and that you found our hotel location convenient. Looking forward to welcoming you back in the near future for an even better stay in a non smoking room guaranteed. Sincerely, Mohamed B. Ibrahim... More

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

I was in Cairo on a business trip (25 days) and chose this hotel for it closeness to my office as well as the convenience of having City starts Mall right next to it. I stayed first in a smaller room which was OK but a little small. I was then moved to a bigger room (Executive room) which is... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Burawi, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. Looking very much forward to welcoming you again in the very near... More

Clacton on sea
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Having looked at the reviews on here, I wondered what the hotel would be like having stayed in many in Europe. The check-in, the staff & everyone were lovely we had a great time there with no problems at all. First time I have stayed in a hotel with a security scanner on the entrance, but in fairness there was... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Sir / Mme, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. Looking very much forward to welcoming you again in the very... More

Seattle, Washington
Top Contributor
50 reviews 50 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading some of the reviews below mine, we were a little worried about our plans to come to the Holiday Inn. All I can say, is that in our experience they are completely wrong! (And this is coming after staying a month at luxury Hyatt hotels in Europe). Check in was prompt. Great recognition for an elite member. Happy... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Sir / Mme, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your... More

Egypt
1 review
5 of 5 stars Reviewed 3 weeks ago

the best Suite i have stayed in since loongggg time, very clean and has a lot of TV channels:-D, room service is excellent and very quick when i ordered food, the bathroom is specious, amazing place, best food ever, and the restaurant down (can not recall the name unfortunatly) had very nice dishes too

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mrs. Sherine, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. Looking very much forward to welcoming you again in the very near... More

Cape Town
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Well located hotel adjacent to the City Stars mall, but service and cleanliness leave a lot to be desired for. Check-in and Check-out are painfully slow processes despite having made bookings well in advance, it almost seems they need to complete the entire reservation again on the computer while you wait for at least 10 - 15 minutes as they... More

Was this review helpful? Yes 3
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Zabubu, Thank you very much for taking the time to share your experience at Holiday Inn Cairo Citystars! I am awfully sorry to learn that our service were not up to your expectations and assure that this is not the norm of our Hotel; all team members are being coached and refreshed with various training sessions. I do appreciate... More

Alexandria, Al Iskandariyah, Egypt
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We have been stolen in this hotel (mobile and a tablet device) without any reaction from the managers .... Who consultant Dr.Ahmed a Ramadan room 701 And there was a trial to steal the safe box of the Who financial manager .... As she couldn't open the safe box and she discovered that there was a 3 time code error....... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn - Citystars, responded to this review

Dear Najwan R, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Riyadh, Ar Riyad, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2014

I like the hotel... It is my favorit in Cairo... All shops & resturants around you.. Cinamas theaters as well..As usual... Staff is very friendly. Abdullah, Sherief, Ahmed Attar and Nour at reseption are awesome staff. Alaa and Atef at the resturant are very helpful. My stay was nice. But i have a comment on breakfast buffet.. It is good... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Tamer, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your lodging... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2014 via mobile

The best customer service i have received in a long time this place i stayed for over 10 days could not fault it friendly helpfull staff room service was great getting calls from mangers after serving food in my room if everything was ok pool bar mohammad was great reception que when i came in dealt with me on reservation... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SA51FAZ, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars! Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. We highly appreciate your confidence and for choosing us as your lodging whenever... More

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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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