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Holiday Inn - Citystars

4.5 of 5
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Ali Rashid Street, Cairo 11757, Egypt
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Holiday Inn - Citystars
Best prices for: 1 room 1 guest
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Ranked #23 of 134 Hotels in Cairo
A recent review
4 of 5 stars reviewed 4 weeks ago
Moaied K Jeddah, Saudi Arabia
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328 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jeddah, Saudi Arabia
Top Contributor
104 reviews 104 reviews
23 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When i arrive around 1:00 AM the staff tell the hotel already full and they will try to find me a good room or move me to intercontinental hotel but later find me a bigger room and was good but same the inter hotel i wish back again to select inter hotel more luxury and pretty and big bed was... More 

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Maied K, Thank you for staying at Holiday Inn Cairo Citystars. We are happy you enjoyed your time with us and had a good sleep and found our food tasty. Looking forward to welcoming you back soon. Sincerely, Dina Y Khalil Executive Secretary More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015 via mobile

Beat duty managers ever mr rumin and mr anr and nr mohamed very good service and immedgiate problem solving if any ... Best hotel ever all over the world no hotel can compete with them with all theservice and the houskeeping Hassan el bassiry Ihg platinum member

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Mr. el bassiry, Thank you very much for choosing to stay at Holiday Inn Cairo Citystars. We are delighted to learn that you enjoyed your time with us and found our team professional and helpful. We look forward to having you back with us in the near future. Sincerely, Dina Y Khalil Executive Secretary More 

Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2015

I stayed in holiday inn city star with a friend.I was attending a wedding at the intercontinental city star.3 things stood for me.1.Near the airport. 2.Convenience of city star one of the best malls in Egypt with variety of restaurants.3.The help and curtsey I got from the IHG (Priority club) desk by 2 young ladies at the the Hotel who... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Hani Y, Thank you for staying at Holiday Inn Cairo Citystars. We are glad you enjoyed your time with us and liked our facilities and breakfast. Looking forward to welcoming you again soon. Sincerely, Dina Y Khalil Executive Secretary More 

Warren, New Jersey
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 14, 2015

Good check-in, room had everything I could want including good free wifi. However the room was on the small side and had lots of traffic noise. Skip the hotel buffet! Hotel taxi driver I used didn't know and couldn't find out the terminal for my airline! Better deals out there!

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Ibrahim N, Front Office Manager at Holiday Inn - Citystars, responded to this review

Dear antheajames, Thank you for staying with us at Holiday Inn Cairo Citystars and for taking the time to share your experience on TripAdvisor. We are glad you enjoyed your time and liked our facility and services, and regarding your comments with the hotel Limo we will make sure that this incident will not happen again. Looking very much forward... More 

Newmarket, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 12, 2015

We stayed there for 3 nights from 7 March 2015 - in a different room for one night. It is what you would expect from a modern city hotel. We were on vacation. Not too far from the airport being in the business district and next to a very large multi storey retail development with many shops and restaurants including... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear masmga, Thank you for staying with us at Holiday Inn Cairo Citystars and for taking the time to share your experience on TripAdvisor. We are glad you enjoyed your time and liked our facility and services and look very much forward to welcoming you back soon. Sincerely, Dina Y Khalil Executive Secretary More 

Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 10, 2015

Being so close to our offices in Cairo was very convenient and also the Citystars Mall was a great addition - just steps from the hotel. The standard of accommodation, food and service was much higher than I expected. The restaurant was excellent and the service was both professional and very friendly. I liked the touch of a management employee... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear lOngwOOd, Thank you very much for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to post your comments on TripAdvisor. It is always rewarding for the whole team at the Hotel to learn that our cherished guests enjoyed their time with us and liked our services. We look forward to welcoming you back again... More 

Dhahran, Saudi Arabia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2015

Fantastic! This was just the hotel I needed after travelling around Egypt. The Hotel was modern and clean, The staff were efficient and friendly. Many facilities on offer, I wish I had of stayed there longer to enjoy them all. The hotel is conveniently located next to the City Stars Mall which has everything you could ever need. Hotel Room... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear MissMaserati, Thank you very much for staying with us and for taking the time to post your comments. We are delighted to learn that you enjoyed your time with us and liked our facility and services and are looking very much forward to your next visit as you promised. Sincerely, Dina Y Khalil Executive Secretary More 

Hongkong
Contributor
15 reviews 15 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 25, 2015

It is located next to a shopping mall, so, that's an advantage. The room was spacious. Well lit room. Service was slow. Will rate it, at best, a four star hotel. Hardly, any '5 Star' about it. Cleanliness level was low, pretty low, I would say. The phone set had something stuck to it's cradle, some food, for a while,... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Siddamer, Thank you for taking the time to share your recent experience at Holiday Inn Cairo Citystars. We are happy to know that you enjoyed our proximity to Stars Center Mall as well as the size of our rooms. We apologize for any shortfalls you may have encountered during your stay with us and promise to look into them... More 

Cork, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 19, 2015

I stayed here for business twice already. On my most recent stay I had an issue with noise from the cars beeping their horns out side relentlessly. I requested to change rooms and they were very helpful and understanding and they upgraded my room to a large suite. I was very impressed with the customer service skills of one member... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Virgoci, Thank you for sharing your comments on TripAdvisor with regards to your recent stay at Holiday Inn Cairo Citystars! We are glad you enjoyed your time with us and felt the genuine hospitality that our colleagues carry in their hearts for our cherished guests. Looking forward to welcoming you back in the near future. Sincerely, Dina Y Khalil... More 

Jeddah, Saudi Arabia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2015

This would be my second time staying in this hotel, once in 2014 and this time in 2015, both was for business and in standard room. In both times I felt good about the service and you can feel their attention to details. Standard Rooms are small but practical. Housekeeping, Room Service and Reception are excellent. Even water pressure was... More 

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Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Salah F, Thank you very much for being loyal to our Hotel and for taking the time to post your detailed comments. We are glad you enjoyed your stays with us and felt the professionalism of our colleagues; please rest assured that your little remarks will not go unnoticed and we will do our best to improve where we... More 

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