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All 130 Cairo hotels

Holiday Inn - Citystars

4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt
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Ranked #26 of 130 Hotels in Cairo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Ashimansi Cairo
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292 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairo
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very organized and clean. It has a small lobby but yet it's connected to one of the biggest malls in cairo which makes it extremely convenient if you need to do shopping during your stay. It has a really nice restaurant in the ground floor you should try. Rooms are small but neat....

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Ashimansi, Thank you very much for sharing your comments about your stay at Holiday Inn Cairo Citystars! We are delighted that you enjoyed your stay with us and to read such lovely comments that came as a reward for the whole team specially from a frequent traveler like your good-self. You made us all feel proud which is highly... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm submitting this review while I'm still there, will be checking out by 13 November 2014 (Room 665). Well staring by good practices; Location is great if you have work at Misr AlGededa or Nasr City. Also if you have a big shopping list from City Stars Mall. Most staff are very welcoming,with excellent customer approach naming for example (... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear MNabil, Thank you for sharing your experience at Holiday Inn Cairo Citystars. We found it a great opportunity that you addressed your concerns while still at the Hotel but unfortunately our management team did not succeed to meet you after numerous attempt. We are sure your schedule was too full and hope that we will have a chance to... More

New Delhi, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have stayed in this hotel from August 16 to 19th. During my stay I lost my Rado watch costing $2000. Management response was very poor and I am sure they are involved. Overall felt cheated. When I tried posting this on their feedback, they blocked my posting.

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Indian Pilot, Thank you for posting your comments about your stay at Holiday Inn . A thorough investigation took place including room lock readings and revealed no suspicious activities. As previously communicated through a different channel it is not our intention to minimize your experience, but the hotel is not liable for the loss of personal items or belongings.... More

Riyadh Province, Saudi Arabia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been to this hotel 4 times, 2 out of the 4 I found item getting stollen from the room. Last October 2014, I lost 3 dress shirts and my macbook charger. This is the only place were you guarantee to have less weight leaving the hotel. Maybe not everyone find out about their losses, but I was leaving... More

Was this review helpful? Yes 3
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear WASAWAH, Thank you very much for your recent stay at our hotel. We are sorry for any inconvenience you may have encountered. We have done our thorough investigations including lock readings and lockers searching but nothing was found. As a gesture of goodwill from our side 20,000 points were added to your PC account. Should you wish to further... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would most definitely recommend this hotel. The receptionists were professional & extremely helpful. The rooms are maintained very well- air conditioned, free wifi, plasma screen t.v. etc. Not to mention, the housekeeping crew do a fantastic job in keeping the rooms clean and tidy. Another big advantage of this hotel is that it's metres from City Stars - a... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Phil A, Thank you very much for taking the time to share your recent experience at Holiday Inn Cairo Citystars. We are delighted that you enjoyed our rooms and cleanliness and had a good time shopping. All your sweet comments were addressed to the team and they thank you for it. We do look forward to welcoming you again... More

Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located adjacent to the Citystar Mall, which is a prestigious shopping mall with a number of good restaurants. Rooms are clean and functional with a well functioning free WiFi. Breakfast is served in the lower floor and is somewhat minimalistic. However, all in all a good solid business hotel.

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear APR007, Thank you for taking the time to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed your stay; We look forward to welcoming you back in the very near future. Sincerely, Mohamed B. Ibrahim General Manager More

Dubai, United Arab Emirates
Top Contributor
58 reviews 58 reviews
53 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very near to the airport and connected to the big City Star Mall. Fast check-in and very nicely appointed room with all amenities, free wi-fi, iron, complimentray water etc. The overall look and quality surprisingly exceeded expectations and even it was very quick trip it was enjoyable stay and the concierge was very helpful with organising my slightly unusual trip... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear martinmatousek, Thank you for taking the time to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed your stay; We look forward to welcoming you back in the very near future. Sincerely, Mohamed B. Ibrahim General Manager More

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
236 helpful votes 236 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at Holiday Inn for one night as I had an early morning flight and I wanted to visit the City Stars mall for some last minute shopping. I had read some reviews that said the staff were unfriendly and the service was slow but this was not my experience at all. I was welcomed from the very moment... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Nefertari, Thank you very much for taking the time to write your detailed review about Holiday Inn Cairo Citystars and for correcting the facts about our services. We are glad you enjoyed your room, our breakfast and felt the hospitality of our colleagues from your very first moments. We do hope you also enjoyed the shopping you intended to... More

Ottawa, Canada
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

good hotel, friendly stuff, yet not all of them all well trained. Most of the time it is fully booked because of its location next to the mall. Make sure, if you requested a non smoking room, that you will get it. Many rooms will have the sign of non smoking room, while it is not. Be careful not to... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Bob S, Thank you very much for taking the time to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed our breakfast and that you found our hotel location convenient. Looking forward to welcoming you back in the near future for an even better stay in a non smoking room guaranteed. Sincerely, Mohamed B. Ibrahim... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2014

I was in Cairo on a business trip (25 days) and chose this hotel for it closeness to my office as well as the convenience of having City starts Mall right next to it. I stayed first in a smaller room which was OK but a little small. I was then moved to a bigger room (Executive room) which is... More

Was this review helpful? Yes 2
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mr. Burawi, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. Your lovely comments came as a great reward for the whole team at the Hotel, it is our utmost goal to see our loyal customers like yourself having memorable stays with us. Looking very much forward to welcoming you again in the very near... More

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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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