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All 131 Cairo hotels

Holiday Inn - Citystars

4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt
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82%
Ranked #20 of 131 hotels in Cairo
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
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247 people have reviewed this hotel

Traveler rating
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102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Mandurah
Top Contributor
79 reviews 79 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is situated not too far from the airport and right next door to a huge shopping mall which is a big plus. The rooms we had were spacious and very clean. The service was impeccable. The included breakfast was delicious and came with a wide variety of choices. The downstairs bar was a great place to relax at... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Sir, Thank you so much for sharing your experience at Holiday Inn on TripAdvisor; It is always very rewarding for our team to read such comments from our valued customers. We are very pleased that you enjoyed your stays and for being a loyal customer to Holiday Inn and recommending us for others. Your comments have been forwarded to... More

Dubai, United Arab Emirates
Top Contributor
111 reviews 111 reviews
34 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Service at the hotel was good, check in and out was quick and friendly, room was clean and it has all amenities needed. I have one point negative which is when we checked out the bell boy didn't help with the bags and when we requested for the car the valet who brought our car, parked it in front of... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Sir, Thank You for choosing Holiday Inn Cairo Citystars,; It is always very rewarding for our team to read such comments from our valued customers. We are very pleased that you enjoyed your stays and for being a loyal customer to Holiday Inn, as through our loyal guest comments only we can improve our services. Looking forward to welcoming... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been here twice. The first time I came with my hubby we booked a room in the executive room. We arrived very early and waited for a long time for our room but a gentleman at reception was very nice and had upgraded us to an executive suit because we were so tired. Yesterday I was booked to... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Reem E, Thank you so much for sharing your experience at Holiday Inn on TripAdvisor; It is always very rewarding for our team to read such comments from our valued customers. We are very pleased that you enjoyed your stays and for being a loyal customer to Holiday Inn and recommending us for others. Your comments have been forwarded... More

Mecca, Saudi Arabia
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is great and the service is very complete. Special thanks to Mr. tamer majeed the manager of the duty and also Mr. Ahmed Hassan in the reception and Citystars mall is the really best place to make ur shopping :)

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear turki500, Thank you so much for posting your review for Holiday Inn. It was a great pleasure to learn that you enjoyed our Hotel facilities and the mall attached, your special thanks were forwarded to our team members and they all felt very proud. We look forward to welcoming you back in the very near future. Sincerely, Mohamed B.... More

Tokyo, Japan
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel a long time with having a good hospitality. I have been to tour for the pylamid by arrangement of this hotel. The concerge was very helpful for me. In especial, Mr.Mohamed Said was always assist me to organize the tour and make satisfied my clients thanks for him. Regards, Morooka

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear RYUTA M, Thank you very much for taking the time to post such nice comments about your experience at Holiday Inn; We are delighted that you enjoyed your stay and had successful tours for your clients with the help of our team members, your kind words rewarded them and made feel proud. Thank you again and we look very... More

Nottingham, United Kingdom
Top Contributor
52 reviews 52 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 19, 2014

Stayed for four nights recently and really enjoyed my stay the staff were very friendly and helpful the room was comfortable and locking myself out of the room as not a problem and was dealt with with charm and efficiency Th pool closed at sunset so we did not use i tas we were working around the block at the... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Steve361, hank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stay with us, it is through loyal guests' comments that we improve and maintain our services. We look forward to welcoming you and your friends in the very near future. Sincerely, Mohamed... More

Limassol, Cyprus
1 review
1 of 5 stars Reviewed March 9, 2014

After an incident on 8 March at breakfast we are really dissatisfied with your staff since they were unprofessional and rude. My husband got a toast to bring me in the room sine I was not well in order to take my pills and later on when I felt better I went down to drink a tea. The lady at... More

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MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Maria E, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 3, 2014

I had business in Heliopolis in Cairo last week and was looking for something a little closer than the typical tourist hotels. This one was perfect. The hotel itself, with an entrance to City Stars right next to it, but also a great location so that I could walk to work, is as convenient as can be for this part... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Guest, Thank you for taking the time to fill out a review about Holiday Inn Cairo Citystars. We are pleased that you enjoyed your stay with us and felt the hospitality each of our team carry in his heart; it is always through our loyal guests' comments that we can improve our services. We look forward to welcoming you... More

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 16, 2014

I stayed in this hotel for one night with my family. At the front desk we received wonderful service upon check in with Ahmed, Sherif as well as Basma. Additionally the guest relations manager Sarah and General Manager Mohamed Ibrahim came during my stay to check on the accommodations. The hotel was excellent and provided an Oasis in a bustling... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Guest, Thank you for taking the time to fill out a review about Holiday Inn Cairo Citystars. We are pleased that you enjoyed your stay with us and felt the hospitality each of our team carry in his heart; it is always through our loyal guests' comments that we can improve our services. We look forward to welcoming you... More

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 5, 2014

Had a very brief stay here for work. Did the job nicely, like many of these hotels. Staff very friendly and attentive although I'm not sure they appreciated me exploding mustard all over my dinner and having to get a fresh plate. I think they thought I was drunk. Also I think i left one of my favourite pairs of... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Guest, Thank you for taking the time to fill out a review about Holiday Inn Cairo Citystars. We are pleased that you enjoyed your stay with us and felt the hospitality each of our employees carry in his heart; it is always through our loyal guests' comments that we can improve our services. With regards to your pair for... More

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Additional Information about Holiday Inn - Citystars

Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn - Citystars Hotel
Holiday Inn Cairo
Cairo Holiday Inn
Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Cairo
#15 Family Hotel in Cairo
#17 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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