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Holiday Inn - Citystars

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Ali Rashid Street, Cairo 11757, Egypt
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1 room 1 guest
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Holiday Inn - Citystars
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354 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (354)
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    (97)
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istanbul
Level Contributor
2,696 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 3,995 helpful votes
4 of 5 stars Reviewed 2 weeks ago

(+) location,staff,large and clean rooms with all amenities available, shopping mall,convenient price level (-)very long check in procedures,l have stayed at this hotel a few times so far,it is always the same for check in.Had also bad experience with my dinner at Windows Restaurant.I will make a special issue for this directly with management when l have time as l... More 

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear junior1907, Thank you for choosing to stay at Holiday Inn Cairo Citystars and for being a loyal guest. We are happy your like our property and facilities and apologize for any shortfall you may have encountered; for further details please email us on info@hicitystars.com and we will be happy to resolve any issue. Thanks again and we look forward... More 

Dubai, United Arab Emirates
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lets start with a positive note. The hotel has a great location, clean and always fresh, the mall next to it makes it convenient to go shopping for what ever you need, the restaurants here are great and the pool is fantastic. I arrived on Thursday the 13th of August 2015 at 10 am from a very long flight (red... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear PhilYousef, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to post your comments. We are happy your liked our facility and services; please rest assured that we will look into your concerns and promise you a pleasant stay next time you visit, what we look forward to, hopefully in the near future. Sincerely,... More 

united kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

stayed for a week on business - rooms was very good, quiet, air con magnificent!, slept really well throughout stay - breakfast is very good, buffet meals likewise and the poolside cafe serves interesting meals - pool is okay but just for a dip, its too short and full of children for a proper swim - gym very good -... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Philnagl, Thank you for choosing to stay at Holiday Inn Cairo Citystars. It is a great pleasure to know that you enjoyed your time with us and liked our product and food. With regards to your comments please rest assured that we will look into it and see how we can improve. Speaking of the dogs it was probably... More 

Alexandria, Egypt
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel is beautiful. Really clean and up to date. Staff is really friendly. Breakfast was beyond great. Service is quick and perfect, everyone smiles. I would definitely recommend this hotel to anyone. Bathrooms are spotless clean. Management are doing a great job.

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear MahmoudHussein, Thank you for much for staying at Holiday Inn Cairo Citystars and for taking the time to post your comments on TripAdvisor. We are glad you enjoyed your time with us and liked our breakfast and found our colleagues welcoming. Thank you once more for your promise of other future visits which we are looking forward to. Sincerely,... More 

Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I ve been there lady May 2015. Hotel location is great staff welcoming but check in - out time takes more time than expected. Security is very rude they refuse to park our car in front the hotel until we finish check in. Breakfast was good and staff was very good and welling to help.

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Ahmed M, Thank you for staying at Holiday Inn Cairo Citystars. We are happy to know that you liked our facilities and enjoyed our breakfast, as for the security we do apologize for the inconvenience and would like to clarify that is under the control of the tourist police and we have to adhere to the rules which is... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2015

Great for families and business trips. Calm, cosy and comfortable rooms. Professional staff specially Nada and Mira from PR. The restaurants are good. Ask for a high floor room with a hotel/mall view for a quite environment.

Was this review helpful? Yes
Ibrahim N, Front Office Manager at Holiday Inn - Citystars, responded to this review

Dear AlMothanna, Thank you for the interest shown in Holiday Inn Cairo Citystars. We are pleased that you have enjoyed your stay with us, and we will be honored to welcome you back. Looking forward to see you. Regards, Asmaa Hadary Front Office Manager More 

Alexandria, Egypt
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2015

I stayed last week in this hotel for one night. The reason was to have shopping fun day at Cairo city stars mall . The hotel was over our expectation . The room was very clean ,well arranged .Good sleeping bed .the food in the restaurant was fantastic with quite good varietiesfor Souhour .The staff is very friendly and helpful... More 

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Abdoul, Thank you for staying at Holiday Inn Cairo Citystars and for taking the time to post your comments. We are very happy you enjoyed your time with us and instead of only enjoying shopping you also enjoyed our hotel, facilities and food. We appreciate your promise to come back and look very much forward to your coming visit.... More 

Kuwait
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 8, 2015

Hotel staff are very friendly willing to always help, the rooms are clean and the lounge area in the lobby was very clean, the hotel is situated next to the mall, you can access the mall straight from the hotel, so its great if you go on a big shopping spree you dont have far to travel back to the... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Neil S, Thank you for staying at Holiday Inn Cairo Citystars. We are very happy you enjoyed your time with us and liked our food and found our colleagues friendly and helpful. Looking forward to welcoming you back in the near future. Sincerely, Dina Y Khalil Executive Secretary More 

Pabianice, Poland
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed June 22, 2015

I stayed in Holidayn Inn couple of times during my project for one of the companies nearby. This hotel is reasonable choice for business trips. The big advantage is the Mall next to the hotel where there are a lot of restaurants, cafes and shops. In plus: - room size - cleaning service (however the carpets should be cleaned more... More 

Was this review helpful? Yes
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Ryglu, Thank you very much for choosing to stay at Holiday Inn Cairo Citystars every time you visit Cairo. We are happy you enjoy your time with and liked our facility and services; please rest assured that all your comments will be immediately looked into to avoid re-occurrence. Looking forward to welcoming you back in the near future. Sincerely,... More 

Minneapolis, Minnesota
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 21, 2015

I went there last February for a brief business trip. I liked the convenient location being close to the Mall. I liked the basics about the hotel. The restaurant was OK but rather expensive. I did not appreciate the haggles or the manner by which security personnel behaved in the lobby. Their eyes and their mouths sucking on those cigarettes:... More 

Was this review helpful? Yes 1
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review

Dear Qamar14, Thank you for staying at Holiday Inn Cairo Citystars and for sharing your comments on TripAdvisor. We are happy you like our location and found our colleagues professional; we would like to highlight that our Hotel Lobby is a green smoke free environment. Looking forward to welcoming you again in the future. Sincerely, Dina Y Khalil Executive Secretary More 

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