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All 131 Cairo hotels

Holiday Inn - Citystars

4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt
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80%
Ranked #22 of 131 hotels in Cairo
Certificate of Excellence 2014
A recent review
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265 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Alexandria, Egypt
Top Contributor
67 reviews 67 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I don't know how this hotel could be considered a five star hotel in terms of how to serve, starting from the poor points service which to be added only to the person whose name is the first in the reservation, moving forward to having Sohour in pool area in which people are picking whose to stay in the waiting... More

Was this review helpful? Yes 2
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear MOHAMED E, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received during your stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More

Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

it was a Pre-Ramadan vacation they did me an upgrade for deluxe room for half the price , it was very kind from the front disc operator. the view of the hotel is not that waaw as it is only city view but it is along side of citystars mall phase2 which was easy to us to there easily

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Nazaryia, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. We are delighted that you enjoyed your stay with us and felt the genuine hospitality that our colleagues carry in their hearts for our valued guests like yourself. We look forward to welcoming you back in the near future. Sincerely, Mohamed B. Ibrahim General Manager More

New Delhi
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The real side to explore in Cairo is towards old Cairo, downtown and Nile - this Holiday Inn is good if you have business in the area around, or prefer to roam around in a mall. Avoid the single occupancy rooms if you have issues with smaller rooms, they are way too small. Everything in this hotel is viewed from... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Premiervarun, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More

Contributor
14 reviews 14 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for business. The staff were fine but service was never very fast. The rooms were clean and a reasonable size. There is free wifi, which is great but when you check out you get kicked off the wifi which isn't great if you're working in the lobby. Breakfast is OK. The selection needs significant improvement. The bar... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Rosierow78, Thank you so much for your review of our hotel. I am sorry our breakfast was not up to your expectation. I assure you that it is only through our valuable guests' comments that we can improve. Please rest assured that we will look into your points and we look forward to welcoming you back for another opportunity... More

Glasgow
Contributor
18 reviews 18 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

great location as its next door to the city stars shopping centre. My office was also a 3 min walk. Shame about the service from the staff. I found the lady to be very rude and this left a bitter taste in my mouth. Room was clean and good size. good wifi signal in my room...which is what i needed... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Y25, Thank you so much for your candid review of our hotel. I am deeply sorry for the unacceptable service you have received from one of our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014 via mobile

Very nice hotel and service. Special thanks to mr. Alaa FB manager, captain Hany and captain Mohammed Riaad, he is very energitic and dedicated to his work in gym and on the pool. The gym is very nice and clean and well equipped People are very nice and helpfull and cheerfull I encourage you visit this hotel at least once... More

Was this review helpful? Yes 1
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Walid S, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. We are delighted that you enjoyed your stay with us and felt the genuine hospitality that our colleagues carry in their hearts for our valued guests like yourself. We highly appreciate your recommendation for others to visit our Hotel and look forward to welcoming... More

2 reviews
4 of 5 stars Reviewed June 3, 2014

It's great place to stay in for a night or two, I always go there because my kids love CityStars so I'm comfortable to stay in my room and let my 11 years and 12 years go shopping, dine or even go to the Cinema in the adjoint MEGA mall of CityStars, 20 minutes drive to the Airport, Traffic is... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mo_Elesseily, Thank you very much for sharing you experience at Holiday Inn. We are delighted to learn that you liked our room and found that our up-selling is a good value for money, and please rest assured that your comments are being studied as it is only through our loyal guests' comments that we can improve our services. Looking... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 2, 2014

I stayed in the hotel for a week in a single room 915, the hotel is attached to City Stars mall (Biggest Mall in Egypt). The room is kinda small (like most of holiday inn chain) which is suitable for single person, clean and the beds are comfort. The Gym is old and need to be renewed. The pool is... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Ahmed F, Thank you very much for the time you took to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed your stay with us and that you found our colleagues helpful, please rest assured that all your comments are put into consideration as it is only through our loyal guests' comments that we can... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 24, 2014

Having stayed in lots of Holiday Inns, there is the corporate standard and this one was just as good. This was one of five hotels which we stayed in on our business trip to Egypt and the only one where I had a decent sleep, good bed, decent pillows, clean, air conditioning that worked and which was quiet, subdued traffic... More

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mick H, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take... More

Cairo, Egypt
Contributor
17 reviews 17 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2014

Yes, It is a little bit small hotel with small bed rooms. The view is not good facing buildings with households. No balconies in room, just a small window.Swimming pool is somewhat small. On the other side, food is nice and staff is very nice. Breakfast is full of several kinds of food.

Was this review helpful? Yes
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear fadel E, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. We are delighted to learn that you enjoyed your stay with us and would like to further extend our services in the future; we have a wide variety of room types and sizes that we hope you can enjoy during your next visit. Looking... More

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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Reservation Options:
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

127 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Cairo #18 Luxury Hotel in Cairo #18 Business Hotel in Cairo
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
Number of rooms
311

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