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InterContinental Citystars Cairo

#7 of 134 Hotels in Cairo
Certificate of Excellence
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Omar Ibn El Khattab Street, Cairo 11737, Egypt
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InterContinental Citystars Cairo
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InterContinental Citystars Cairo
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Wetzikon, Switzerland
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Since this was the first trip to Egypt I was happy to stay at such a nice place with a hige amount of possibilities: Spa, Fitness, Pool with Bar, and a huge shopping mall. Pick up at the airport (can be ordered) worked absolutely fine and the transfer from Airport to hotel was convenient. Nice staff all over the place.... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for sharing your experience on Tripadvisor. Your feedback is very supporting. I’m delighted to know that you have enjoyed our services and facilities. Looking forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

Bethesda, MD
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My assumption: One should expect five-star service at a five-star hotel. ------------------------------------------------------------------------------------------- My experience after 7 days: IC Citystars staff service can be uneven, at best. A polite, direct conversation with IC Citystars management about where and when service has been below par can make all the difference between a disappointing stay and a wonderful experience. For example: - Like... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, First of all, I would like to apologize for the inconvenience caused, I understand that we have not met your expectations in the beginning of your stay. All your comments have been noted and very much appreciated. We believe that we can only improve and ameliorate our services through our valuable guest feedback, and I thank you... More 

Alexandria, Egypt
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel is real spacious and luxurious. It has various restaurants and cafes to pick from. A quite BIG swimming pool as well. Overall, the hotel and rooms are real clean. It has a good free WiFi through out the hotel and rooms as well. It has a passage to City Stars Mall; a very BIG mall with some serious... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Ashraf, I appreciate you taking the time to share your recent experience on TripAdvisor. Your feedback is highly valuable to us. It is our goal to consistently provide superior service and accommodation at our hotel. Thank you again for your review and hope we have the opportunity of welcoming you back again at InterContinental Cairo Citystars. Kind regards,... More 

Plymouth, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel - clean rooms, good food, superb service; staff well managed and impeccably trained. Every single person with whom I interacted was genuinely concerned to do all that they could to improve the experience. It's a great hotel for business if you want to be near the airport or in Heliopolis; not at all convenient for downtown or for... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Ian, I appreciate your valuable comments about our hotel and would like to thank you for sharing your experience on Tripadvisor. I’m delighted to know that you have enjoyed our services and facilities. Please note that I will share with the team your comments which are very motivating. Looking forward welcoming you back soon at InterContinental Cairo Citystars,... More 

Dubai, United Arab Emirates
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there during my best friend's wedding at the same hotel this year. The hotel is a tad over crowded but pretty decent. The rooms are quite clean and comfortable. Food options are plentiful and the breakfast buffet is solid. The overall service is very friendly and the staff does its best to meet your needs. It's a good choice... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, We would like to thank you for sharing your nice experience on IHG Website. It is always very rewarding when we receive positive comments as such from our honored guests. We are truly delighted to know that you have enjoy our facilities. Once again, thank you for your valuable review and for recommending our hotel. Looking forward... More 

Rochester
Level Contributor
19 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Very friendly, professional staff and great accessibility from the airport. Spacious well presented rooms, and a huge selection of foods in their Restaurants. Even in the holy month of Ramadan they catered for western guests. Highly recommend

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for choosing InterContinental Cairo Citystars and for sharing your experience on Tripadvisor. Your feedback is very supporting and motivating. I’m delighted to know that you have enjoyed our services and facilities. Looking forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

Waterloo, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Huge, dynamic , luxurious and well managed hotel. Connected to one of cario's fine and big malls. Very elegant group of resturants, varity of rooms and unique pool area. Near to the Airport. Helpful staff in every corner. Our room was up to our expectation, except for some minor maintainnce problems.payed airport transport is available.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Ashraf, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your review to let us know about your experience. I am delighted that you enjoyed the hotel’s Facilities, Location and Services. We always strive to provide comfortable accommodation and guest satisfaction. Your feedback is highly valuable and will assist us in our... More 

atyrau
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a seriously big hotel! It is of course well run and with great services. The location in the city is fairly horrible, but for business with coordinated transport it is fine. This is not a place to go to enjoy the pool etc; very Arab and sinister in the pool area with seating for those having business meetings... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Fredrick, I appreciate your detailed feedback about our hotel and all your comments are very much appreciated. I’m delighted to know that you have enjoyed our services. Reference to the Pool Area, sometimes it gets busy in our peak times in Holidays, I hope it did not caused any inconvenience. Looking forward welcoming you back soon at InterContinental... More 

Alexandria, Egypt
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel near the airport, very suitable for business and transit trips. It is also near Islamic Cairo, however it is far from the center, museum and pyramids. Rooms are very clean, spacious and well equipped however no views are offered except the pool view rooms. It offers many dining options, good breakfast but I expected more varieties from the... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Abouzeid, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your review to let us know about your experience. I am delighted that you enjoyed the hotel’s Facilities, Location and Free WIFI. We always strive to provide comfortable accommodation and guest satisfaction. Your feedback is highly valuable and will assist us in... More 

Khartoum, Sudan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Magnificent place! The definition of luxury in every aspect and in good prices too .The rooms and suites are designed to attend to the needs of the residents . The staff is formed of the most competent and pleasant personnel. The pool area , the dinning, the health club and entertainment the vicinity to the most famous of malls in... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I would like to thank you for sharing your nice experience on TripAdvisor. It is real pleasure to read your review and all your comments are very much appreciated. I am delighted to learn that our facilities, services and location were up to your expectations and that you enjoyed staying with us. Look forward to welcoming you... More 

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