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InterContinental Citystars Cairo

#5 of 134 Hotels in Cairo
Certificate of Excellence
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Omar Ibn El Khattab Street, Cairo 11737, Egypt
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InterContinental Citystars Cairo
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InterContinental Citystars Cairo
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694 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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1 review
1 of 5 stars Reviewed today NEW

I booked a club room so On arrival i checked in at the club lounge and it takes so long to check in there is only one girl on desk (Dania) working slowly as i am ambassador member i should be upgrade to the club intercontinental signature deluxe room which didn't happen and the lady excuses was that there wasn't... More 

Was this review helpful? Yes 2
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Everything you need is here. Staff, club, breakfast bla bla bla. Good outlets to eat from and enjoying good jazz lobby when you are bored. If you are still bored, you got over 100 shops from city star mall, kids friendly and variety of resturants.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Khalid, Thank you for sharing your experience on Tripadvisor. I’m delighted to know that you have enjoyed our restaurants and location. Please note that I will share with the team your comments which are very motivating Looking forward welcoming you back very soon. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

Seoul, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel had friendly staff and guest services. Allowed me to check in early and got me a room next to the streets. It was a bit loud at nights with the noise from the streets but other than that everything was great. Had accesses to City Stars Mall which was easy and convenient, breakfast was good, staff very friendly... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Suan, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your review to let us know about your experience. I am delighted that you enjoyed the hotel’s Facilities, Location and Staff. We always strive to provide comfortable accommodation and guest satisfaction. Your feedback is highly valuable and will assist us in our... More 

Culebra, Puerto Rico
Top Contributor
207 reviews 207 reviews
41 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here the night before our return flights to the U. After touring Egypt for 2 weeks - this hotel and surroundings(mall) really provided a different view. We were upgraded to the top floor - with "free" happy hours and food. We did not even bother to seek out dinner after the ample food that was provided. Right next... More 

Was this review helpful? Yes 1
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I appreciate you taking the time to leave such motivating and supporting feedback. I am very delighted to know that you enjoyed our services and location. Look forward welcoming you back very soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

London, United Kingdom
Top Contributor
51 reviews 51 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The InterCon Citystars is a huge hotel, the rooms are very clean, comfortable and a good size. The check in process is swift and precise and if you have the airport pick up service ($40-60) it's organised before and you complete the details in the car. The IHG rewards status is being recognised more here now, last time it didn't... More 

Was this review helpful? Yes 1
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Paul, It is real pleasure to read your review on TripAdvisor and all your comments are very much appreciated. I am very happy to learn that our hotel was up to your expectations and that you enjoyed your stay with us. The feedback you provided is extremely valuable to us and I assure you that no effort will... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I've been their more than 7 times and each time I visit this place I find it fantastic, very respectable staff,excellent room service,good food,very easy check in, a very good health club,heated pool, I hope to visit again and again, and I suggest it to be your first choice.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Mohammed, I would like to thank you for your loyalty to our hotel chain. Also I appreciate you taking the time to leave such motivating and supporting feedback. I am very delighted to know that you enjoyed our services and facilities. Look forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed in intercontinental city stars for two nights ( 18-20 April,2015) The hotel is very nice, luxurious, rooms are comfortable and luxurious ( except for the water tap in the toilet in room 1664 needed to be fixed!!! ) The staff are extremely nice, I made a late checkout at 3 pm with no extra charges. Breakfast was very... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Rania, Thank you for choosing InterContinental Cairo Citystars and for sharing your experience on Tripadvisor. Your feedback is very supporting and motivating. I’m delighted to know that you have enjoyed our rooms, services, staff and facilities. Looking forward welcoming you back very soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo... More 

Alexandria, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there for one week. The house keeping is extraordinary, you can't find a spot not taken care of. As for the food I can only judge the breakfast as i stayed on B&B basis, the variety of food was great and the fresh juice was also great, the coffee also whether turkish or expresso is wow. _ the Gym... More 

Was this review helpful? Yes 3
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear AbuEskandar, Thank you for choosing InterContinental Cairo Citystars and for taking the time to provide us with your detailed feedback about our hotel. All your comments are very much appreciated. I’m delighted to know that you have enjoyed our Facilities and Services. Reference to the elevators, sometimes it takes longer when the hotel is fully occupied, I hope it... More 

Doha, Qatar
Top Contributor
62 reviews 62 reviews
18 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I visited Cairo on business and chose to stay at the Intercon City stars for two weeks. Check in was smooth at the airport, room change was done on request and the room itself was comfortable. Since the hotel is connected to a mall, it is very convenient to just walk and satisfy the shopping needs. Room service was prompt... More 

Was this review helpful? Yes 4
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for taking the time to give us your feedback as it will assist us in our continuous efforts to maintain and improve the quality level we aim for. I have noted all your comments and will make sure that this be looked into and be forwarded to the involved department, to avoid such incidents in... More 

Amman, Jordan
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just love this hotel. The people are friendly, the location is central and close to the airport, connected to city stars mall. Also the Internet is reliable which is very important for me especially on business trips. I do recommend this hotel for both business and pleasure.

Was this review helpful? Yes 3
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your review to let us know about your experience. I am delighted that you enjoyed the hotel’s Facilities, Location and WIFI. We always strive to provide comfortable accommodation and guest satisfaction. Thank you again and hope we have the opportunity of welcoming... More 

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