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InterContinental Citystars Cairo

#5 of 138 Hotels in Cairo
Certificate of Excellence
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Omar Ibn El Khattab Street, Cairo 11737, Egypt
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InterContinental Citystars Cairo
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850 Reviews from our TripAdvisor Community

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Los Angeles, California
1 review
2 of 5 stars Reviewed 3 days ago NEW

I couldn't have been more excited to book this fabulous looking hotel for my mom and I's upcoming trip to Egypt in April and found a great rate directly on the hotel's website! Of course, we all know to expect taxes to be added to the "teaser" rate which I noted was 12.32%. Upon booking for two adults (my mom... More 

Helpful?
Thank Traivor M
Innisfail, Australia
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed for the third time as this tired old hotel and certainly won't be back. The hotel is old, run down and very, very dirty. Unfortunately as a once loyalty Platinum IHG member, hotels such as this have made me move my loyalty elsewhere. From checking me into a smelly smoking room to taking 20 minutes to check me... More 

Helpful?
Thank MjMarlay
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

A beautiful and wonderful hotel and this is not the first time for me but I always book it and every time I enjoy it more than the first time. And I want to especially thank Mrs. Rehab, which provides service in the lobby because of its wonderful personality and beautiful smile of joy reflected on the face of the... More 

Helpful?
Thank Hany N
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Hany, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your review to let us know about your experience. I am delighted that you enjoyed the hotel’s facilities and services. We always strive to provide comfortable accommodation and guest satisfaction. Your feedback is highly valuable and will assist us in our continuous... More 

Houston
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel not too far from the Cairo airport. It is next door to a large upscale shopping mall which seems to have it all from a shopping perspective. The hotel restaurant had very good food. I found the service to be excellent and there was free wifi throughout the hotel which was much appreciated!!

Helpful?
Thank Vicki K
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Vicki, Thank you for choosing InterContinental Cairo Citystars and for sharing your experience on Tripadvisor. It is always very pleasing to know that we have loyal guests like your kind self. I’m delighted to know that you have enjoyed our location and level of service. Looking forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

my stay was like 5 days... i just wanted to thank all the staff members whom i received my service through... friendly staff and well known seems like they are well trained specially how to treat people in a kind way smile and being helpful. thanks alot

Helpful?
Thank Ësh Z
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I would like to thank you for your loyalty to our hotel chain. Also we appreciate you taking the time to leave such motivating and supporting feedback. I am very delighted to know that you enjoyed your stay with us. Look forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales... More 

Oakland, California, United States
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Top quality hotel, the InterContinental Citystars offers it all - comfortable, spacious, and quiet rooms with lots of amenities. The breakfast buffet offered a wide variety of pastries and breakfast foods, all attractively displayed. Bar prices are higher than we would have liked but not unexpected given the quality of hotel. Reception was very friendly and efficient at checkout. Close... More 

Helpful?
Thank Jean Y
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Jean, Thank you for choosing InterContinental Cairo Citystars and for sharing your recent experience on Tripadvisor. Your feedback is motivating and supporting. I’m delighted to learn that you have enjoyed our facilities and services. Looking forward welcoming you back in the near future. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

Cairo, Egypt
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My wife had exhibition in Cairo international conference halls. Her guests were well hosted at intercontinental citystars. I joined her for 1 night at her suite. The staying experience was just amazing: suite is beautiful, executive suites service is adorable. All staffs are smiling, helpful and making the stay as good as it should be.

Helpful?
Thank MoustafaMegahed
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Moustafa, I appreciate you taking the time to leave your feedback to let us know about your experience at InterContinental Cairo Citystars. Your feedback is well detailed and supporting. I’m delighted to know that you have enjoyed your time at our hotel's facilities and services. Looking forward welcoming you back very soon. Kind regards, Khaled Shafik Director of... More 

egypt
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I was staying in room 1049 and 3000$ stolen from my wallet and I did not get out Of the hotel I was between the room and the business center and the problem Was not only they stole the amount but also they all lied on me and said that all the Camera says that no one entered the room... More 

Helpful?
1 Thank entessar
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Yasser, First of all, I would like to apologize for the inconvenience caused during your visit at InterContinental Cairo Citystars. In regards to your theft, a full investigation was made after your reported the theft, and as you are aware, security cameras were checked and no one entered your room. It is unfortunate that such an incident happened... More 

Cairo, Egypt
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

i want thank all staff in hotel for wonderfull weekend in heliopolis very specil thank to MR Ahmed azmy the manger for big progress in all departments in hotel , room very comfortable , good quality of food in restaurants very very special thank to all receptionists : Nancy ,Merihan, Rania they r very qualifide can work in any hotel... More 

Helpful?
1 Thank nagynaguib
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Nagy, I would like to thank you for taking the time to share your recent experience at InterContinental Cairo Citystars. It is always very rewarding when we receive positive comments as such from our honored guests. I am truly delighted to know that you have enjoyed our level of service. Your pleasant compliment will be shared with the... More 

Crofton, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room at the hotel was fantastic and the gym is open 24 hours a day! The hydrotherapy pool is so relaxing and wonderful! The room rate came with breakfast buffet and the people serving couldn't be more helpful and welcoming - true Egyptian hospitality! The food was so delicious and there was an amazing variety - we came away... More 

Helpful?
1 Thank Sherryl M
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I appreciate your detailed feedback about our hotel and would like to thank you for sharing your experience on Tripadvisor. I’m delighted to know that you have enjoyed our facilities and services. Looking forward welcoming you back very soon at InterContinental Cairo Citystars, Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

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