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InterContinental Citystars Cairo

#8 of 135 Hotels in Cairo
Certificate of Excellence
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Omar Ibn El Khattab Street, Cairo 11737, Egypt
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1 room 1 guest
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InterContinental Citystars Cairo
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745 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (745)
  • Mar-May only
    (191)
  • Jun-Aug only
    (210)
  • Sep-Nov only
    (173)
  • Dec-Feb only
    (171)
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Jamaica, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel for two nights and contacted the management prior to arrival but they couldn't upgrade me till the day of. I was checked in by guest services. Nancy upgraded me to a business suite for being a PLT member which it was very accommodating. Thank you Nancy. I enjoyed the pool and fitness center. Will definitely be... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear CrowneJFK, I would like to thank you for sharing your recent experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. I am truly delighted to know that you have enjoyed our facilities and level of service. Looking forward to welcome you back in the near future at InterContinental Cairo... More 

Ireland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My room was located as requested poolside. Very quiet, comfortable room with two double comfortable beds which is important on vacation with good quality bed linen. Adequate, clean, everything working and in order in the room. Mini-bar full, Tea & Coffee facilities. Ensuite nice, bright, clean, included a hair dryer, good mirror, fully supplied for needs. Daily service if required,... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. I am truly delighted to know that you have enjoyed our services and facilities at InterContinental Cairo Citystars. Looking forward to welcome you back soon. Kind regards, Khaled... More 

1 review
5 of 5 stars Reviewed 1 week ago

The best of the best in everything. Instant feedback taken on every step. Very freindly and dedicated staff. Like no place I ever visited. Room is very clean. Breakfast is assorted and very delicious. Coffee break in the meetings was amazing. Nothing could be better.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Mai, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your feedback to let us know about your recent experience. I am delighted to learn that our team was up to your expectations. We always strive to provide comfortable accommodation and guest satisfaction. Thank you again, and look forward welcoming you back... More 

Dubai, United Arab Emirates
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved to come on this hotel for my business trip. Close at 15 minutes from airport it s easy to go anywhere on the city. It s clean comfortable and very convenient place with the larger Egyptian mall attached on this hotel. Very good located in the middle of this center the swiming pool will give a good relax... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Prestigious Guest, I appreciate you taking the time to leave your feedback to let us know about your experience at InterContinental Cairo Citystars. Thank you for recommending our hotel and to share such a great review. Your feedback is well detailed and supporting. I am delighted to learn that our location and facilities were up to your expectations. We... More 

Beavercreek, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It's no surprise that the facilities are luxurious and well maintained, but what was really nice was the location next to the Citystars Mall. The mall is a great place to get in some walking while checking out local goods and international brands, and it is attached to the lobby. The food was very good from the room service steak... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I would like to thank you for sharing your nice experience on TripAdvisor. It is real pleasure to read your review and all your comments are very much appreciated. I am delighted to learn that our services was up to your expectations and that you enjoyed staying with us. Looking forward to welcome you back to InterContinental... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at the hotel in many different occasions on my business travels. I've never been disappointed. Rooms are always quiet, clean, tidy, modern with a touch of local folklore. Beds are really comfortable and always perfect! You cannot always maybe get the best view from your window but you can always take a walk along the huge swimmingpool area... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Barbara, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your feedback to let us know about your recent experience. I am delighted to learn that our facilities were up to your expectations. We always strive to provide comfortable accommodation and guest satisfaction. Thank you again, and look forward welcoming you back... More 

Casablanca, Morocco
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel last June. I ordered an airport assistance and they helped me a lot to pass the customs formalities. I arrived at the hotel and the receptionist was not that Friendly as the other intercontinental employees were. I had to put my loyalty Gold Card to see him change his behavior. the hotel is awesome. the... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, I would like to thank you for sharing your recent experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. Corrective action will be taken and the concerned front desk employee in order to handle our guests with more care and professionalism in the future. I am truly... More 

Cairo, Egypt
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I am speechless, really, one of the best hotels I have ever went to. Great pool, great food, great service, and great attitude. I was so sad at the day we had to leave. The mall is awesome and full of good stores. If I can put more than 5 stars I would. Thank you, intercontinental.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Medo, Thank you for sharing your detailed experience on Tripadvisor. Your feedback is very supporting and motivating. I’m delighted to know that you have enjoyed our services. Looking forward welcoming you back soon, Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

Level Contributor
166 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is very great from location service and shopping I came 4 times to this hotel and really every time you discover something new The food is really intercontinental and any kind of food you will find it The swimming pool is very big and very clear water The biggest mall city star mall is attached from you You... More 

Was this review helpful? Yes 1
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Abdulrahman, I would like to thank you for your loyalty to our hotel chain. Also we appreciate you taking the time to leave such motivating and supporting feedback. I am very delighted to know that you enjoyed our location and services. Look forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales... More 

Abu Dhabi, United Arab Emirates
Level Contributor
145 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
3 of 5 stars Reviewed 2 weeks ago

One of many business trips with a group of equally experienced international business travellers. First room: on 6th floor, I inspected the bed sheet and sure enough, don't want to get into details, but it was 'obviously' used and dirty. Took photo, went outraged to front desk, got manager involved, was offered free 'upgrade'. Not sure what the upgrade was,... More 

Was this review helpful? Yes 1
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Prestigious Guest, Thank you for sharing all your comments and concerns about your stay at the InterContinental Cairo Citystars. I would like to personally apologize for the unfortunate experience you had at our hotel. On behalf of the management of InterContinental Cairo Citystars, please accept my sincere apologies once again, I fully understand that nothing will make up for... More 

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