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InterContinental Citystars Cairo

#7 of 134 Hotels in Cairo
Certificate of Excellence
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Omar Ibn El Khattab Street, Cairo 11737, Egypt
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InterContinental Citystars Cairo
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717 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Lugano, Switzerland
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Rooms are ok, well serviced and clean. But the logistics of the hotel are not quite well coordinated: they forgot about my luggage, you order the taxi and they forget, buffets start at weird times and you had to wait even when everything was ready... just because? Otherwise the rest was ok.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Roberto, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your feedback to let us know about your recent experience. We always strive to provide comfortable accommodation and guest satisfaction. We hope if you can provide us with more details about your room number in a private message so we can investigate... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

You have to know that the location is not the best for Cairo. But it is a very business hotel after all and close form the airport. Rooms are dates, spacious and clean but quite out of style (any style). The public area follow the gimmicky egyptian features but they are spacious, airy and easy to move around. The staff... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, It is real pleasure to read your comments on TripAdvisor and all your comments are very much appreciated. I am very happy to learn that our team was up to your expectations. All your comments have been noted, as we believe that we can only improve and ameliorate our services through guest reviews. Please let me know... More 

Beirut, Lebanon
Top Contributor
50 reviews 50 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a place where you feel very well hosted and served. The hotel is in the same complex with the mall, a huge mall with a big food court and all kind of goods. the hotel is huge, with all the facilities that you need Rooms are spacy and clean, breakfast is very rich, staff is very friendly and... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Ziad, Thank you for sharing your detailed experience on Tripadvisor, I’m delighted to know that you have enjoyed the hotel's facilities, services and location. Look forward welcoming you back soon at InterContinental Cairo Citystars. Kind regards, Khaled Shafik Director of Sales & Marketing InterContinental Cairo Citystars Khaled.Shafik@ihg.com More 

Alexandria, Egypt
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent a whole week on a business trip in the hotel and it was a really pleasant stay. The room was large and well equipped, a comfortable bed, tea/coffee facilities, safe box, large TV with many satellite channels, a desk, a sofa, ironing machine, bathrobes, slippers, as well as a small kitchenette . The bathroom had all you may... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Sami, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your feedback to let us know about your recent experience. I am delighted to learn that our location and facilities were up to your expectations. We always strive to provide comfortable accommodation and the best level of service. Thank you again, and... More 

Bahrain
Contributor
13 reviews 13 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The gentleman at the Hotel reception informed us while checking in that by enrolling in the IHG will entitle us an upgrade and breakfast charges is included, To our surprise when checking out, breakfast charges were in the invoice . after 40 minutes of arguing the charges were removed. they tried to accuse us of hard hearing or imagining things.

Was this review helpful? Yes 1
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Valuable Guest, Thank you for taking the time to share your valuable review. We would like to seize the opportunity to apologize for the inconvenience encountered during your last stay with us. All your comments have been noted and immediate investigation will be taken to rectify any shortfalls. Please provide us with more details about your room number in... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

1.) Check in on the 15 floor - very slow. 2.) Check out - very very slow. 3.) Food veriaty on the 15 floor lounge very poor. 4.) Room conditions - excellence 5.) Laundry service - excellence 6.) Hotel Manager - very helpful. 7.) Hotel limo driver (Mr. Hany) - very very excellence. Overall stay satisfied and exceptable.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Mohamed, Thank you for taking the time to share your valuable review. The feedback you provided is extremely valuable to us, and your comments have been noted and very much appreciated. On a positive note thank you for highlighting that you enjoyed the Room condition and Laundry services. Please let me know if I could be of assistance... More 

Jeddah, Saudi Arabia
Top Contributor
97 reviews 97 reviews
26 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second time to select being accommodated at this hotel. As you know the location is prime. This time I booked a club room which is equivalent to executive room in other hotels. I got access to executive Lounge which was new and great. At check in the Hotel upgraded my room to club suite without any additional cost, it was... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Sherief, Thank you for your review. I appreciate you taking the time to make us aware of the service you encountered during your stay with us. I’m delighted to know that you have enjoyed the hotel's facilities. Your comment about the car rental service has been noted and will make sure to forward it to the department involved.... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

i loved every thing there,the room was great,comfy beds and the breakfast was amazing.the pool was awesome and the pool bar too.the room service was very good but i wished that there was the option to have breakfast at room.i loved the idea that i can have every thing that i want to buy because it is next to city... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Ms. Khadiga, I would like to thank you for sharing your nice experience on TripAdvisor. It is always very rewarding when we receive positive comments as such from our honored guests. I am truly delighted to know that you have enjoyed our location and facilities at InterContinental Cairo Citystars. Looking forward to welcome you back very soon in the... More 

johor bahru
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great hotel and friendly staff have stayed in club room and booked on other room with connect door for my kids .we enjoy the stay and friendly atmosphere especially breakfast buffet ,fantastic and tasty . The only advise is the transport company in the hotel the prices is totally unexpected and higher 4 times from any other limousine company.

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Sharif, Thank you for choosing InterContinental Cairo Citystars, I appreciate you taking the time to leave your feedback to let us know about your recent experience. I am delighted to learn that our services and facilities were up to your expectations. Your comment about the limousine services has been noted. We always strive to provide comfortable accommodation and... More 

Cairo, Egypt
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i am now staying in this hotel in club floor -15th floor- i was warmly welcomed with a welcome cart from the manager for this is my 10th stay in this hotel. ms Nancy at the reception of the club floor was very good in her work made everything easy for me. special thanks to mr Jhon Ghazal for his... More 

Was this review helpful? Yes
Khaled S, Director of Sales at InterContinental Citystars Cairo, responded to this review

Dear Mr. Atef, Thank you for sharing your experience on TripAdvisor, and for recommending our hotel. Your feedback is very supporting. I’m delighted to know that you have enjoyed our service, location and staff. Please note that I will share with the team your comments which are very motivating . Looking forward welcoming you back very soon, Kind regards, Khaled... More 

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