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Hilton Cairo Zamalek Residences

#16 of 133 Hotels in Cairo
Certificate of Excellence
Hotel website
21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt
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Hilton Cairo Zamalek Residences
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Hilton Cairo Zamalek Residences
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267 reviews from our community

Traveler rating
    139
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    30
    9
    4
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59
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100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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  • Chinese (Simplified) first
  • Dutch first
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has rooms with a Nile view, an outdoor pool on the Nile side. I had a room without the Nile view which offered interesting insight into the neighbourhood inhabitants, but was told I would have to pay extra for a Nile view which I don't get as the place was near empty. Also a gym which is a... More 

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Chicago, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel, great staff, clean, secure and quiet rooms, in a great location. I stayed here for a friend's wedding and very much enjoyed my stay. I was also able to line up tours the the major sites around Cairo. Zamalek is a great area of Cairo to stay and this hotel is located in a perfect location, with... More 

Review collected in partnership with Hilton Hotels & Resorts

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for the time you have spent to write your great feedback about the hotel and our team members, looking forward to welcoming you in your next stay with us. More 

New Delhi, India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I have stay in this Hotel for more than 30 Days as part of my Onsite Visit in Cairo, Egypt. The best part of the Hotel is its location but there are many challenges which I face on everyday basis like:- 1) The quality of service which you expect from the brand like Hilton is Not provided. 2) I have... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for your feedback, I am happy that you liked the hotel and you were satisfied about the service were provided by our front office team. very sorry for any incontinent services you have experienced, we have addressed all your concerns to the relevant department heads and their team as we are always strive to achieve the highest standard... More 

Cairo, Egypt
1 review
2 of 5 stars Reviewed 4 weeks ago

Breakfast was good this was the best thing .. My friends and me stayed 1 night there to celebrate a friend s birthday and bachelor... the pool were not heated which ruined the day . the manager told us how you would like us to make you happy without giving any suggestions.The only thing that he offered a late check... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for your feedback, happy to know that you liked our wide open buffet breakfast and very sorry for any inconvenience you have experienced during your stay, I understand your frustration about the sudden failure of the pool temperature which was rectified on the same day, while the duty manager wished to compensate you with any additional service as... More 

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Was suppose to stay for 11 nights but could not bare it more than one night and left straight away. Very disappointed in this hotel. Have been to many many Hilton hotels worldwide since we are gold members. Unfortunately all what i can say that they need to understand what is customer service. Very rude staff from the Hhonors representative... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you so much for your feedback, I have read it with great concerns and I have personally investigated in details, Kindly be advised that we are valuing each and every guest feedback especially our dear loyal HHonors guests who are representing almost 70% of our guests. I understand your frustration as you were asking for an upgrade while you... More 

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I moved here after a week in the Kempinski, which I'd really liked, because it was more convenient to my company's offices. I generally liked the hotel a lot -- the staff was friendly and helpful, especially Faridah, the guest relations manager. My room was large and clean and had a small balcony and a view of the Nile. The... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for your detailed feedback, delighted to know that you were overall liked the hotel and the service provided by our team members, while I am very sorry about the misunderstanding of the offered pigeons and for the coffee, which I wished that you have addressed your feedback to our restaurant team who could provide many other coffee alternatives... More 

Riverside, United States
2 reviews
5 of 5 stars Reviewed March 30, 2015

Excellent Hotel with a very professional and helpful staff - room was clean and the bed and pillows were fantastic - the personal pizza one can order for room service needs lots of work - not very good at all - this hotel is in an excellent location for the professional and tourist alike

Review collected in partnership with Hilton Hotels & Resorts

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you very much for your review, Happy that you enjoyed your stay. We have addressed your feedback of pizza to our executive chef to take care of it. More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed March 28, 2015

The hotel location is very good and close to the down town. rooms very clean and staff are very cooperative and ready to support you at any time. The food at breakfast was very good. however, not much options for dinner or other restaurants within the hotel. The only issues I faced was to find parking for my car since... More 

Review collected in partnership with Hilton Hotels & Resorts

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you so much for your review, I am happy that you have enjoyed your stay and you liked the hotel location, I am sorry that non of our 6 outlets and the room service menus have not met your satisfaction, we have well noted your feedback about the parking fees. More 

Leeds, United Kingdom
1 review
5 of 5 stars Reviewed March 25, 2015

GOOD SERVICE IN EVERY RESPECT.i tell every body to come and stay.if i get another chance i will come again here and enjoy the holidays.I think it is not must to print 200 words. just few will be enough.i am writing this for nothing.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Your are very right, your few words are very valuable for us as much as you are a valuable guest for Hilton. Thank you so much for your kind words and wish you come back as much as you would like. More 

Toronto, Ontario, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 18, 2015

Yes they have a beautiful view, but the rooms are outdated and the vibe is unique. Even though your room is non smoking somehow smoke enters your room and you can smell it everhwere. Maybe need a better air purifying system. Shisha here is good, but If you're a foreigner and like to swim they allow people in the pool... More 

Was this review helpful? Yes
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you so much for your feedback, I am happy that you liked the view, and I am sorry that you have smelled smoke in your non smoking room, I am also happy that you have enjoyed smoking shisha. Kindly be advised that some female guests prefer to use swim wares covering all their bodies however those swim wares are... More 

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