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Hilton Cairo Zamalek Residences

#15 of 134 Hotels in Cairo
Certificate of Excellence
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21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt
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Hilton Cairo Zamalek Residences
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Hilton Cairo Zamalek Residences
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273 reviews from our community

Traveler rating
    140
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    31
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
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    (102)
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    (43)
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    (58)
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    (70)
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2 reviews
5 of 5 stars Reviewed 1 week ago

in Hilton Zamalek, You will live as VIP - Excellent Service in Hilton Zamalek. Thank You. Excellent Service, Excellent Staff, Very Helpful, Very Decent, you exceed my expectations while my stay for one week in Hilton Zamalek, Thank You. and I will come again to Hilton Zamalek, and I can't forget Karim in Reception, and Mohamed in Restaurant. and Special... More 

Review collected in partnership with Hilton Hotels & Resorts

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Nairobi, Kenya
2 reviews
3 of 5 stars Reviewed 1 week ago

Excellent location, great staff. Big room, nice breakfast. But expensive paid Internet, just 500 ml of water every day. If you were to use internet and were to drink water, very expensive. There may be better options around that place. Or Hotel can do better to improve services.

Review collected in partnership with Hilton Hotels & Resorts

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New York
Contributor
20 reviews 20 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for two days. As a diamond member we were not really upgraded to a higher floor room. The hotel did not seem that full. However, our room was nice and did face the Nile which was relaxing to view. The breakfast was fine and we especially appreciated the services of our waiter Mohamed. He seemed... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in Hilton, Zamalek in June 2014 for a period of three weeks. It was an amazing experience. The hotel is on the bank of Nile. If you get a nile view room, it would be just perfect. The restaurant and pool is over looking nile. There is an open sky dine area too. You can enjoy your dinner... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2015 via mobile

This hotel has rooms with a Nile view, an outdoor pool on the Nile side. I had a room without the Nile view which offered interesting insight into the neighbourhood inhabitants, but was told I would have to pay extra for a Nile view which I don't get as the place was near empty. Also a gym which is a... More 

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Chicago, United States
1 review
5 of 5 stars Reviewed April 10, 2015

Very nice hotel, great staff, clean, secure and quiet rooms, in a great location. I stayed here for a friend's wedding and very much enjoyed my stay. I was also able to line up tours the the major sites around Cairo. Zamalek is a great area of Cairo to stay and this hotel is located in a perfect location, with... More 

Review collected in partnership with Hilton Hotels & Resorts

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for the time you have spent to write your great feedback about the hotel and our team members, looking forward to welcoming you in your next stay with us. More 

New Delhi, India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 8, 2015

I have stay in this Hotel for more than 30 Days as part of my Onsite Visit in Cairo, Egypt. The best part of the Hotel is its location but there are many challenges which I face on everyday basis like:- 1) The quality of service which you expect from the brand like Hilton is Not provided. 2) I have... More 

Was this review helpful? Yes 1
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for your feedback, I am happy that you liked the hotel and you were satisfied about the service were provided by our front office team. very sorry for any incontinent services you have experienced, we have addressed all your concerns to the relevant department heads and their team as we are always strive to achieve the highest standard... More 

Cairo, Egypt
1 review
2 of 5 stars Reviewed April 7, 2015

Breakfast was good this was the best thing .. My friends and me stayed 1 night there to celebrate a friend s birthday and bachelor... the pool were not heated which ruined the day . the manager told us how you would like us to make you happy without giving any suggestions.The only thing that he offered a late check... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for your feedback, happy to know that you liked our wide open buffet breakfast and very sorry for any inconvenience you have experienced during your stay, I understand your frustration about the sudden failure of the pool temperature which was rectified on the same day, while the duty manager wished to compensate you with any additional service as... More 

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 6, 2015

Was suppose to stay for 11 nights but could not bare it more than one night and left straight away. Very disappointed in this hotel. Have been to many many Hilton hotels worldwide since we are gold members. Unfortunately all what i can say that they need to understand what is customer service. Very rude staff from the Hhonors representative... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you so much for your feedback, I have read it with great concerns and I have personally investigated in details, Kindly be advised that we are valuing each and every guest feedback especially our dear loyal HHonors guests who are representing almost 70% of our guests. I understand your frustration as you were asking for an upgrade while you... More 

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2015

I moved here after a week in the Kempinski, which I'd really liked, because it was more convenient to my company's offices. I generally liked the hotel a lot -- the staff was friendly and helpful, especially Faridah, the guest relations manager. My room was large and clean and had a small balcony and a view of the Nile. The... More 

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review

Thank you for your detailed feedback, delighted to know that you were overall liked the hotel and the service provided by our team members, while I am very sorry about the misunderstanding of the offered pigeons and for the coffee, which I wished that you have addressed your feedback to our restaurant team who could provide many other coffee alternatives... More 

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