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Novotel Cairo Airport

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PO Box 8 Cairo Airport | Heliopolis, Cairo 11776, Egypt
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Novotel Cairo Airport
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Novotel Cairo Airport
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743 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

Typical transit hotel close to the airport. In Europe I would rate this hotel as plain "good", however in Egyptian standards I would say it's "very good". Stayed there a few times for business, there is quite a difference between the new part of the hotel and the old. The new part is very nice and modern looking the old... More 

Was this review helpful? Yes
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest, On behalf of the entire team, I would like to thank you very much for taking the time to post your kind review on Tripadvisor and for choosing Novotel Cairo Airport Hotel for your stays in Cairo. I am really delighted to learn that you appreciated our contemporary stylish rooms, free airport shuttle bus along with the... More 

Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel was dirty and the internet was too slow to even load a page. I will not be staying at this hotel and will likely use it's neighbor Le Passage every time. The customer service was good and the staff was friendly, however that's the only positive that I can say here.

Was this review helpful? Yes
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest Thank you for taking the time to post your feedback on Tripadvisor. We are sorry that the cleanliness level did not meet your expectations and we do assure you that corrective actions have been taken to ameliorate such observation. Concerning the internet speed, I would like to highlight that the speed is affected by the high traffic... More 

Travelers are raving about these Cairo hotels

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Have stayed here well over a dozen times with my husband - from the unkempt look of 3 years ago to the more sophisticated airs now after the refurb - we love this hotel. No matter the stage of its evolution the staff have always been wonderful - this last time, special mention to Mohamed moustafa who took the stress... More 

Was this review helpful? Yes
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest Thank you very much for taking the time to post your amiable review online and for choosing us one more time for your accommodation in Cairo. It is my extreme joy to know that you did enjoy your stay and appreciated the team’s hospitality and modern comfy rooms. With pleasure, I shall transmit your gratitude to the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After traveling all day and arriving at the hotel at 0300 our driver dropped us off at the front desk, the concierge immediately realized that our reservation had been booked for the wrong day. Instead of giving us any kind of hassle of grief he quickly switched everything around, worked his voodoo and fixed the reservation. Thanks Mohamed Mamhou! We... More 

Was this review helpful? Yes 1
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Tom, Thank you very much for taking the time to post your encouraging review on Tripadvisor. I am extremely joyful to know that you valued the reception team’s efficiency as well as the breakfast items variety. Novotel team is looking forward to your next visit soon. Thank you Hassan Moustafa General Manager More 

Mumbai (Bombay), India
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is good and the rooms are spacious and well furnished and really clean. The interiors are modern and contemporary style and made for a very inviting and comfortable environment! Extremely close to the airport and the hotel arranges for pick up from and drop off to the airport. Only a one night stay so didn't have much to... More 

Was this review helpful? Yes 2
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest On behalf of the entire team, I would like to thank you very much for taking the time to post your feedback online. I am happy to know that you have appreciated the hotel’s location, free airport shuttle bus and spotless trendy rooms. Novotel team is looking forward to your next visit soon. Thank you Hassan Moustafa... More 

Berlin, Germany
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Firstly - I landed up here as a transfer guest of Egypt-Air - Business Class! Shows you how much they "respect" their choice passengers. To just simply list the defects (Room #133): Room I was give was smelly and dirty. Hair in the washbasin and around. Toilet was continually overflowing / leaking - a lovely noise throughout the night! Rubbish... More 

Was this review helpful? Yes 1
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear valuable guest, Thank you for taking the time to post your review on Tripadvisor. We are extremely sorry to know that your stay was not up to your expectations and we do apologize for the inconvenience caused. Your observations are highly respected as they assist to continue working on the improvement of our services level and we do assure... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel has all the possibilities to improve devoting more attention to the maintenance of the rooms and the quality survey of daily accommodation rooms (I always missed something in the daily supply). The service in the restaurants is of good quality but part of the staff is young, always changing and obviously lacks experience. L 'hotel is great if... More 

Was this review helpful? Yes 1
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Mr Saverio, Thank you very much for taking the time to post your feedback on Tripadvisor. I am happy to know that you valued the restaurant’s service level; I shall gladly transmit your praise to those named in your review, surely, they will be much more motivated with your appreciation. We do respect your comments concerning the rooms’ regular... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Being an airport hotel our expectations were low but Novotel we expected decent stay and we were totally wrong. The room decor was OK not up to novotel standard and toiletries were not kept and on calling house keeping no one turned up. We had dinner at the small Italian restaurant and ordered pasta with basil and garlic pesto. The... More 

Was this review helpful? Yes 1
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest, Thank you for taking the time to post your review on Tripadvisor. We are sorry that your experience did not meet your expectations. We do appreciate your observations which are extremely helpful and assist us to continue our constant efforts to develop our services level and we rest assure you that corrective actions are being taken to... More 

Pittsburgh, PA
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

To be honest I didn't expect much from an airport hotel, but we were pleasantly surprised. The room was clean and modern, and the swimming pool area was nicer than I expected. Also the free airport pick-up and shuttle was a bonus. Tip: If you have a very early flight the next day, make sure you ask the night before... More 

Was this review helpful? Yes 1
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest, Thank you very much for taking the time to post your encouraging review on Tripadvisor. It is my extreme happiness to know that you appreciated our modern stylish spotless rooms, relaxing pool area as well as the free airport shuttle bus. Novotel team is waiting to welcome you back in the near future. Thank you Hassan Moustafa... More 

United Arab Emirates
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for 1 night for changing a flight. The hotel is very close to the airport and suitable for transit or flight change. We got a room in the new section . Room was little small but with nice new furniture an decorations. Bed was big and extra comfortable. Breakfast was tasty . The very plus point is that... More 

Was this review helpful? Yes 1
Hassan M, General Manager at Novotel Cairo Airport, responded to this review

Dear Valuable Guest, Thank you for taking the time to share with us your opinion on your recent stay at Novotel Cairo Airport hotel. I am delighted to know that you valued the hotel’s location, free airport shuttle bus, modern comfy rooms and delicious breakfast. We do appreciate your comment concerning the WIFI and would like to highlight that WIFI... More 

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