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All 130 Cairo hotels

Fairmont Heliopolis

5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt
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Fairmont Heliopolis
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Ranked #26 of 130 Hotels in Cairo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Ahmed Sameh H Heliopolis
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322 reviews from our community

Traveler rating
    110
    124
    53
    19
    16
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35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Heliopolis
1 review
5 of 5 stars Reviewed 1 week ago

Fairmont Heliopolis is a fabules hotel, location is perfect , green area , internet service , and the most important thing is the hospitality , and there is a lot of different food taste Indian , Japaneese , china , lebnanise , Italian , Maxican , Thailand , and the egyption food .

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your very kind review. We are glad to know that you enjoyed your stay and that you liked our cuisines and diverse dinning choices. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming you back very soon. Stay connected with us via our... More

netherlands
Top Contributor
119 reviews 119 reviews
104 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed 1 week ago

4 incidents and 2 annoying points in few hours... No hotel has done so badly since years! Once we checked in, we registered as new member of the loyalty program; we were entitled then to get the hi-speed Wi-Fi... On 3 devices (incl. iPad) we were not able to get in in our room. At the lobby, it took us... More

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Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I spent 3 nights vacation. The rooms are amazing, reservation process was very easy. Breakfast buffer is not up to 5 stars standards, front desks are too far from the entrance and I hardly found it in the huge reception. Location is far from downtown.

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FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are glad to know that you enjoyed your stay. Regarding your concerns about the breakfast buffet, kindly note that it has been taken into consideration by the hotel management. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers,... More

Cairo, Al Qahirah, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The stay was good but the reception (the front desk) sort of ruined the experience. First, they rarely pick up the phone as we tried to call around 7 times and they replied only once. Secondly, the one time they replied they were not useful at all, as they checked us in to a room without a tub though we... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel has many goid things to mention but the reception sort of ruined the experience, we tried to get their support ib many things but they simply picked the phone once out of 7 times. Right after check in we tried to tell them that we booked a room with a tub but they didn't respond, we tried to... More

Was this review helpful? Yes 1
Cairo
1 review
5 of 5 stars Reviewed 5 weeks ago

excellent good hotel clean and had many restaurants huge lobby spaces, green building with nice rooms and excellent services, friendly people, had no problem at all, recommended for people who is interested to have quit stay

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are glad to know that you enjoyed staying at our hotel. We are also delighted to know that you liked our rooms, services and staff. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis &... More

Sharjah, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 12, 2014

Once I arrived to the hotel, I though it is an old hotel hence I decided to change it. Once I entered the hotel and checked in to my room, I completely changed my views and decided to continue. Also for any future visit to Cairo defiantly will use the same group. all staff are professional, friendly and the most... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are glad to know that you liked our hotel and staff. We look forward to welcoming you every time you visit Cairo … Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Warm Regards, The Fairmont Team More

Ottawa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 11, 2014

Very low security with bad; unhelpful and careless attitudes form security and other staff.....................….........................................................................................

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
Luxembourg District, Luxembourg
1 review
4 of 5 stars Reviewed September 10, 2014

Quick and fast hotel, nicely located next to the airport. A lot of services available with great people. Definitely a nice place to stay for any business or leisure time. I strongly recommend the Indian restaurant, Raj.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are delighted to know that you had a pleasant stay and that you enjoyed dinning in our authentic Indian restaurant; Raj. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming you back very soon. Stay connected with us via... More

Red Deer, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2014

I've been staying at the Fairmont Heliopolis in Cairo for the last three years on a fairly regular basis. Great staff, always remember me and make me feel very welcome. Good location, services and security. By far, the best location I've stayed at in Cairo.

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above review. We are delighted to know that you enjoyed your stay and that you had a pleasant experience at our hotel. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming... More

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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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