We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont Heliopolis

#29 of 134 Hotels in Cairo
Certificate of Excellence
Al Uruba, Heliopolis, Cairo 2466, Egypt
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Fairmont Heliopolis
Professional photos View all
Browse nearby
Fairmont Heliopolis
Add Photo Write a Review

412 Reviews from our TripAdvisor Community

Traveler rating
    152
    145
    66
    25
    24
See reviews for
46
63
35
191
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (412)
  • Mar-May only
    (112)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (110)
  • Dec-Feb only
    (96)
All months
Morpeth
1 review
1 of 5 stars Reviewed 3 days ago NEW

The quality of English spoken by the staff is poor. The staff were trying to hard to be helpful to the point of harassment. Overall experience, was memorable only in the sense that it was terrible. If it's a family holiday or just sightseeing you want. I would strongly recommend choosing a different hotel

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Alkhobar
1 review
4 of 5 stars Reviewed 1 week ago

it was a great experience in this hotel only the breakfast was not much variety otherwise the cleaning ,safety and activity was good maybe the location is not much near for some malls or river but it is good choice

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Very bad accommodation and services.careless.bad welcoming.aggressive receptionist.room service very poor.poor healthy club.bad bathroom.l have accommodation here for two nights ago and there was no water in the toilet inspite of telling reception but there was delayed response and after sending house keeping,water was cuted again.

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
Top Contributor
130 reviews 130 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i got the suite at the heliopolis tower and i really enjoyed my stay and the very welcoming staff. The suite was 75m with only one shower in it and two bathrooms, usually suites have a bathtub and a shower. The provided in the room complimentary fruit basket, oriental sweets, water, coffee & tea and a cake "they thought i... More 

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are so happy to know that you’ve enjoyed your stay and that you had a very good massage experience. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Kind Regards, The Fairmont Team More 

Dubai
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very friendly staff, anyone would enjoy there stay there with the family or even just for business, very close to several leisure areas and the airport, also excellent facilities, had a great time there.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are delighted to know that you had a wonderful stay and that you had a great time with your family. We would love to welcome you back soon at Fairmont Heliopolis & Towers. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Kind... More 

Al Khobar, Saudi Arabia
Top Contributor
79 reviews 79 reviews
39 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is about 15 minutes to Cairo Airport. It's excellent for business. It's very old hotel as it used to be A Sheraton hotel for over 30 years. I strongly recommend it if you want avoid the city centre heavy traffic. The hotel is big as it has 15 different restaurants. What I liked about the hotel is the... More 

Was this review helpful? Yes
Nashville, Tennessee
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Comfortable, quite, easy access, good restaurants, well equipped rooms with easy access to power and wireless. Good buffet. A rather long distance to downtown (att least 35 minutes), but very easy access to the airport.

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are glad to know that you had a pleasant experience staying at Fairmont Heliopolis & Towers, and that enjoyed our diverse restaurants, well equipped rooms and buffet. We look forward to welcoming you back soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter... More 

Abu Dhabi
Top Contributor
52 reviews 52 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel two times for business. Did enjoy the amenities and the culinary treats served by their restaurants. The hotel location is convenient. The hotel is good for business as well as families. The staff is helpful and do their best to make your stay comfortable and memorable. I liked this hotel and will certainly recommend for... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Cairo
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a family weekend at Fairmont Heliopolis. The hotel is very good with excellent service and plenty of nice restaurants. Breakfast is great. We spent a lovely time in the swimming pool. Staff were very friendly and cooperative. Parking in the Fairmont Towers garage was not very comfortable. Overall experience is very nice.

Was this review helpful? Yes
Lake Elmo, Minnesota, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The upside: The hotel grounds are lovely. The airport pickup service amazing (especially if you have never been through Egyptian customs before). The breakfast buffet was very nice. The staff were very helpful. The downside: the smell of smoke is pervasive in the lobby. My room (initially nonsmoking, quiet, lovely) had to be changed at 2am because of wedding noise... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. we are glad to know that you liked our staff, breakfast and premises. Regarding your concerns, please note that they have been communicated to our hotel management, who always aims to refine our services and meet our guests’ expectations. We regret any inconvenience that might have happened to you during your stay.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

165 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (113)
Viewed
Pool/beach area (9)
Viewed
Bathroom (10)
Viewed
Room/suite (21)
Viewed
Hotel & grounds (23)
Viewed
Dining (3)
Viewed
View from room (3)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Dining (17)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (2)
Viewed
Other (9)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay