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All 131 Cairo hotels

Fairmont Heliopolis

5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt
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75%
Ranked #24 of 131 hotels in Cairo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
SAK_2010 Cairo, Egypt
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  • Reviews (306)
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306 people have reviewed this hotel

Traveler rating
    104
    119
    51
    17
    15
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128
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Cairo, Egypt
1 review
4 of 5 stars Reviewed 1 week ago

I had my dinner with one of my friends on Saturday 23rd of August, 2014 Food Taste was delicious and up to standards Staff was too friendly, they were a great factor for me to decide to have my dinner again very soon at same restaurant and to choose this place to invite others there The most decent action that... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you very much for your above review. We are delighted to know that you enjoyed dinning at Al Dabké; Fairmont Heliopolis & Towers authentic Lebanese cuisine. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan... More

Ocean Reef
1 review
4 of 5 stars Reviewed 1 week ago

Excellent service and very helpful staff. Good selection and variety of restaurants and entertaining facilities. The hotel pools are well maintained,monitored and very good for families with children. Security is also visible around the hotel

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you for sharing your experience at Fairmont Heliopolis & Towers. We are glad to know that you liked our services, amenities and staff. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Warm Regards, Yara Atlam Manager, Digital Marketing More

Greenwich, CT
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently took a trip to Cairo with my fiance and visited some friend. I was a bit apprehensive about traveling giving the current situation in the neighboring Middle East, but once I landed and arrived at my hotel (The Fairmont Heliopolis) I realized that the media loves drama and there is nothing to worry about. The hotel had an... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above review. We are delighted to know that you enjoyed your stay and that you had a pleasant experience at our hotel and in Cairo. We are also very glad to learn that you’ve enjoyed dinning at our diverse restaurants and experienced Si... More

Cairo, Egypt
Top Contributor
59 reviews 59 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

From the moment we arrived, it was disappointing. It took forever for the valet to turn up to take my car, then no one to take in the luggage so we took in the luggage ourselves. The check in process was slow. The room was ok but had a lousy view and no mini-bar. Check out was also slow. Not... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We regret to learn that your stay was disappointing. We would very much appreciate you sending us your contact information at: yara.atlam@fairmont.com so we could contact you. Warm Regards, Yara Atlam Manager, Digital Marketing More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is located 5 mins drive from the airport. 5 stars service with amazing spacious clean and hygienic rooms. Room dinning and service is remarkable. Staff is very polite and helpful. A bit far from main attractions. But still car rentals with chauffeur is always a good option or a taxi will do the trick. Hotel has varieties of facilities.... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above review. We are delighted to know that you enjoyed your stay and that you had a pleasant experience at our hotel. We are also very glad to learn that you’ve found our rooms spacious clean and hygienic; and that you’ve also enjoyed... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

All in all very good hotel for Cairo. Amazingly spacious rooms (very few hotels have that much area for a room). Staff are friendly and professional, breakfast buffet had enough variety for everyone, very close to the airport (had shuttle buses). Room service is a bit slow but the wireless was fast and for free. The whole swimming pool/spa needs... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your sharing your experience at Fairmont Heliopolis & Towers. We are delighted to know that you’ve enjoyed your stay and that you liked our facilities, staff and spacious rooms. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!... More

Dubai
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed at Fairmont Heliopolis with my wife and 3 kids and did not expect this quality service from a five star hotel. This is a three star outfit at best under the veil of a five star brand. If you've stayed in hundreds of hotels across the world, you will understand what I mean.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We would very much appreciate you sending us your contact information at: yara.atlam@fairmont.com so we could contact you. Warm Regards, Yara Atlam Manager, Digital Marketing More

Alexandria
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

-Very Clean and calm -Variety of delicious food -Professional and Friendly staff -Near to the airport and Nile city mall -Unique atmosphere -Very stylish exterior and interior -Fast and Free internet access -Great Value for money

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above review. We are delighted to know that you enjoyed your stay and that you had a pleasant experience at our hotel. We are also very glad to learn that you’ve found our premises very clean and calm and that you’ve also enjoyed... More

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Service is more than poor , Hotel is very far away from cleanliness. first, i was surprised that shower was not heated and not ready until I requested to heat the water. second, bathroom amenities was only prepared for one person, however the booking is for 2. no bath slippers available in the room , no toothbrush , no face... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you very much for your above feedback. We regret the inconveniences that have happened. Kindly note that your concerns have been taken into consideration by our hotel management and a close investigation will take place. We would very much appreciate you sending us your contact information on yara.atlam@fairmont.com so we are able to contact you. Warm Regards, Yara Atlam... More

Cairo
1 review
5 of 5 stars Reviewed 3 weeks ago

thanks for the good hospitality , to create a play ground area for the kids, the check-in process should be , need to have more guide in the hotel , from the reception team or the concierge to know the hotel facilities even you have brochures the communications is very effective to the guest , more organized

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are glad to know that you’ve enjoyed your stay. Regarding your concerns, kindly note that it has been taken into consideration by our hotel management. We always aim to refine our services and to turn our guests’ moments into memories. We look forward to welcoming you back very soon. Stay connected... More

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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

147 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#19 Business Hotel in Cairo #19 Luxury Hotel in Cairo #19 Romantic Hotel in Cairo
Hotel Class
Number of rooms
588

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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