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All 131 Cairo hotels

Fairmont Heliopolis

5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt
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Fairmont Heliopolis
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Ranked #24 of 131 Hotels in Cairo
Certificate of Excellence 2014
A recent review
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317 reviews from our community

Traveler rating
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    52
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel has many goid things to mention but the reception sort of ruined the experience, we tried to get their support ib many things but they simply picked the phone once out of 7 times. Right after check in we tried to tell them that we booked a room with a tub but they didn't respond, we tried to... More

Was this review helpful? Yes 1
Cairo
1 review
5 of 5 stars Reviewed 2 weeks ago

excellent good hotel clean and had many restaurants huge lobby spaces, green building with nice rooms and excellent services, friendly people, had no problem at all, recommended for people who is interested to have quit stay

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are glad to know that you enjoyed staying at our hotel. We are also delighted to know that you liked our rooms, services and staff. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis &... More

Sharjah, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Once I arrived to the hotel, I though it is an old hotel hence I decided to change it. Once I entered the hotel and checked in to my room, I completely changed my views and decided to continue. Also for any future visit to Cairo defiantly will use the same group. all staff are professional, friendly and the most... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your kind review. We are glad to know that you liked our hotel and staff. We look forward to welcoming you every time you visit Cairo … Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Warm Regards, The Fairmont Team More

Ottawa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Very low security with bad; unhelpful and careless attitudes form security and other staff.....................….........................................................................................

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Luxembourg District, Luxembourg
1 review
4 of 5 stars Reviewed 2 weeks ago

Quick and fast hotel, nicely located next to the airport. A lot of services available with great people. Definitely a nice place to stay for any business or leisure time. I strongly recommend the Indian restaurant, Raj.

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We are delighted to know that you had a pleasant stay and that you enjoyed dinning in our authentic Indian restaurant; Raj. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming you back very soon. Stay connected with us via... More

Red Deer, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've been staying at the Fairmont Heliopolis in Cairo for the last three years on a fairly regular basis. Great staff, always remember me and make me feel very welcome. Good location, services and security. By far, the best location I've stayed at in Cairo.

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above review. We are delighted to know that you enjoyed your stay and that you had a pleasant experience at our hotel. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming... More

Cairo, Egypt
2 reviews
4 of 5 stars Reviewed August 23, 2014

I had my dinner with one of my friends on Saturday 23rd of August, 2014 Food Taste was delicious and up to standards Staff was too friendly, they were a great factor for me to decide to have my dinner again very soon at same restaurant and to choose this place to invite others there The most decent action that... More

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FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you very much for your above review. We are delighted to know that you enjoyed dinning at Al Dabké; Fairmont Heliopolis & Towers authentic Lebanese cuisine. At Fairmont Heliopolis & Towers we always aim to turn our guests’ moments into special memories. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan... More

Ocean Reef
1 review
4 of 5 stars Reviewed August 23, 2014

Excellent service and very helpful staff. Good selection and variety of restaurants and entertaining facilities. The hotel pools are well maintained,monitored and very good for families with children. Security is also visible around the hotel

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you for sharing your experience at Fairmont Heliopolis & Towers. We are glad to know that you liked our services, amenities and staff. We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis! Warm Regards, Yara Atlam Manager, Digital Marketing More

Greenwich, CT
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 22, 2014

I recently took a trip to Cairo with my fiance and visited some friend. I was a bit apprehensive about traveling giving the current situation in the neighboring Middle East, but once I landed and arrived at my hotel (The Fairmont Heliopolis) I realized that the media loves drama and there is nothing to worry about. The hotel had an... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above review. We are delighted to know that you enjoyed your stay and that you had a pleasant experience at our hotel and in Cairo. We are also very glad to learn that you’ve enjoyed dinning at our diverse restaurants and experienced Si... More

Cairo, Egypt
Top Contributor
62 reviews 62 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 22, 2014

From the moment we arrived, it was disappointing. It took forever for the valet to turn up to take my car, then no one to take in the luggage so we took in the luggage ourselves. The check in process was slow. The room was ok but had a lousy view and no mini-bar. Check out was also slow. Not... More

Was this review helpful? Yes
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review

Thank you so much for your above review. We regret to learn that your stay was disappointing. We would very much appreciate you sending us your contact information at: yara.atlam@fairmont.com so we could contact you. Warm Regards, Yara Atlam Manager, Digital Marketing More

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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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