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Staybridge Suites Cairo-Citystars

#21 of 133 Hotels in Cairo
Certificate of Excellence
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Emtedad Makram Obeid Street, Cairo 11737, Egypt
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Staybridge Suites Cairo-Citystars
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Staybridge Suites Cairo-Citystars
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107 reviews from our community

Traveler rating
    69
    30
    4
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36
12
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40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jeddah, Saudi Arabia
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

That was my 4th time staying at staybridge and I must say everything was great, staff were very helpful, unit was big enough with separate siting area and full open kitchen. With an access to city star mall, you have all you need within few steps away. I highly recommend the hotel for small or big families

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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Although I have alternative to stay in other 5* hotels but I can't resist myself to visit this property again and again. Starting from security staff, house keeping staff, front office to manager, all guys are commendable in providing nice services. Islam Abdel Samad, Executive Manager of the property is playing a vital role in order to please guests to... More 

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Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Guest, Thank you for sharing your experience at the Staybridge Suites on TripAdvisor. It is really our pleasure being your place of choice, and we’re glad that you had a good experience and were satisfied with our service and staff. Our aim is to consistently render our guests the best kind of service and quality expected from our Brand... More 

wassenaar
Top Contributor
73 reviews 73 reviews
35 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 11, 2015

I will have to start with the warning as this incident was very significant in my reservation and I will then proceed to the details of the hotel with this reservation problem behind my back. I made my reservation through Expedia and received a confirmation of a regular suite for 2 adults and 2 children.However, when I arrived at Staybridge,... More 

Was this review helpful? Yes 3
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Guest, Thank you for sharing your comments about Staybridge Suites on TripAdvisor. It’s only through our guests' feedback that we can enhance our services and performance. We’re glad that you were satisfied with the Hotel facilities, service and location. On the other hand, we are very sorry to hear that you encountered some inconveniences with your booking. It is... More 

Senior Contributor
33 reviews 33 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2015

I don't know where to begin but all I can say is keep up the good work, the staff is unbelievably helpful they go the extra mile to accommodate and make your stay unforgettable, location is amazing you're like 15 feet away from City star mall, if you ever plan to come to Cairo and you have a family trust... More 

Was this review helpful? Yes
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Guest, I would like to thank you for staying with us at the Staybridge Suites. It was truly a pleasure to serve you. I’m glad that you had a good experience and were satisfied with the accommodation and staff. Our team is committed to provide you with a great experience, and we appreciate recognizing our effort to make your... More 

bangkok
Top Contributor
81 reviews 81 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 3, 2015

Stayed here in this property during our recent family trip to Cairo. The property has excellent facility , neat & clean rooms, well furnsihed rooms,excellent room support service. Very easy connection with City Star Mall one of the best market place in Cairo. However the external services like Limo / Taxi are not supported by the staff, the way you... More 

Was this review helpful? Yes 1
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear valued guest, Let me seize this opportunity to thank you for choosing to stay with us and for your time to provide us with your valuable comments. We are glad that you recognized us as the best place in Cairo for holiday stays. Our Hotel is designed to make our guests feel cozy and comfortable like home, that’s why... More 

Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 14, 2014

Pros: 1. Super convenient to the Citystars mall. All you have to do is take the main elevators to floor -1 and it is a 30 second walk through an underground parking ramp to a good location in the mall with some of the best restaurants, cafe, and close to the theatre. 2. The front desk staff is very helpful... More 

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Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Guest, I would like to thank you for staying with us at the Staybridge Suites and for your time to provide us with your valuable comments, as it is always through our guests' feedback that we can measure and improve our performance. I am happy that you have mentioned all the details covering the accommodation, location, service and staff.... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2014

For me andbfor the 4th time this hotel is my destination. Weather business or vacation its where i go to in Cairo. The staff will always go out of the way to help. The breakfast is good not amazing but enough. Very spacious rooms, a nice gym, and other services. The hotel is located in the City Stars Mall with... More 

Was this review helpful? Yes
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear guest, We would like to thank you for staying with us and for your time to provide us with your valuable comments. It is truly rewarding to hear that it’s your fourth time to stay at the Staybridge Suites, and we’re glad that you had a good experience and were satisfied with the accommodation, service, and hotel facilities. Whether... More 

Addis Ababa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2014

Attached to Cairo's biggest shopping mall, this hotel is the ideal place for your business or holiday stay. I booked the hotel on the internet and on my arrival the room was not exactly what I booked but the reception propose immediately to give me another room. Really spacious room+living+kitchen. Taxis are just in front of the hotel.

Was this review helpful? Yes 1
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Valued Guest, I would like to thank you for staying with us at the Staybridge Suites as well as sharing your feedback. The layout of our Hotel is designed to make our guests feel cozy and comfortable like home. That’s why they’re all provided with comfortable furniture, fully equipped kitchens, and self-laundry, also I would like to thank you... More 

Wayne, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 25, 2014

It's my third stay at this property. There are three IHG properties (InterCon, HolidayInn, Staybridge) attached to Cairo's most successful shopping mall, Citystar Mall, and I usually stay either InterCon or Staybridge. As IHG Platinum member, I always get a better upgrade (just much more space) at Staybridge than InterCon in general (but InterCon welcomes platinum members with a basket... More 

Was this review helpful? Yes 1
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Valued Guest, I am reviewing your feedback about your experience at the Staybridge Suites and please let me thank you for sharing such positive comments on TripAdvisor. I am extremely happy you have covered all the details covering the accommodation itself, service and staff. This really gives us a clear picture about your experience. I’m glad that you enjoyed... More 

Cairo, Egypt
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed August 18, 2014

Stayed here twice in recent months for a few weeks each time. Overall, the rooms are relatively well appointed, comfortable beds, a decent living area. Staff on the front desk are friendly and speak good English and usually helpful. The suites are located in Heliopolis which is convenient for the airport and not too far out of town, and with... More 

Was this review helpful? Yes 3
Islam S, Manager at Staybridge Suites Cairo-Citystars, responded to this review

Dear Valued Guest, Thank you for sharing your comments about Staybridge Suites on TripAdvisor. It’s only through our guests' feedback that we can enhance our services and performance. We are proud to be a family-friendly hotel and are greeting you as part of our family. Our Front Desk team are trained to provide our guests with the highest level of... More 

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