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THE PLAZA Seoul, Autograph Collection

Travelers' Choice award winner
119 Sogong-ro, Jung-gu, Seoul 04525, South Korea (Formerly THE PLAZA)
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1 room 1 adult
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THE PLAZA Seoul, Autograph Collection
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977 Reviews from our TripAdvisor Community

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Stuttgart, Germany
Level Contributor
123 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Room smallest ever been and that with platinum card and high price compared what you get in  seoul…it s like a money making hotel room…far toooooo small if you like back to the student times with the standard room this time with hip design go for it…others book bigger room if want stay there excecutive lounge too small no style... More 

Helpful?
Thank bumsii
Calgary, Canada
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

I had wanted to stay at the Plaza but it was quite expensive, so I kept watching it on Hotels.com and finally got a pretty "reasonable" rate. This hotel is top notch and worth more than what I paid for it. The location is fantastic, it is right on one of the main subway lines and a few minutes walk... More 

Helpful?
Thank Rob M
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear Rob M, Thank you for staying in THE PLAZA Seoul, Autograph Collection and sharing your experience on TripAdviosor. I am so pleased to know that you had a true 'Plaza' experience; We are proud of our boutique design, well-trained staff members, and great location. As you mentioned, we are facing Seoul Square so our guests can enjoy city view... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

- Very small standard room. - Unclear phone instructions. (How to use) - There's racism between customers. - English language = 0 specially at house keeping and restaurant teams. - front disk should be more ethical when deal with customers. - Furniture is old. - Hotel star should be 4 or 3.

Helpful?
Thank Mohammed A
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear Mohammed A, Thank you very much for your recent stay with us and spending your precious time to leave comment on TripAdvisor. On behalf of THE PLAZA Seoul, Autograph Collection, I am most concerned to know that your first experience with us was not satisfactory and we lost a chance to show you our true level of service. Regarding... More 

Washington DC, District of Columbia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Overall, a fancy hotel that was just not thought through. Idiosyncrasies include: -Have to exit hotel and cross a street to get to the gym. -Huge cavernous lobby. Must be costly to heat because it was around 30 degrees F when I visited in winter. -Very odd designed rooms. Bed is in middle of room, not against wall, in a... More 

Helpful?
Thank lynnlabe
PlazaMarketing, 오너 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear lynnlabe, Thank you for taking your valuable time to share your experience regarding your stay at THE PLAZA Seoul, Autograph Collection. Although all of our staff strive to ensure that every guest leaves the hotel feeling comfortable, safe and welcome, we are most disturbed to learn that you were not satisfied with your stay. Please let us address your... More 

Chicago, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for 5 nights as a business traveler. Was looking forward to staying here as a newly appointed Autograph Collection hotel. However, on the day of check-out, I asked for a regular taxi instead of a deluxe taxi (in Seoul there is a difference in price), and the bell staff asked me to stand farther up from the hotel... More 

Helpful?
Thank 162christinaa
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear 162christinaa, Warm greetings from THE PLAZA Seoul, Autograph Collection. Thank you for taking the time to write about your experience in our hotel and in particular the service lapse that occurred. I would like to extend my very sincere apology for this unfortunate incident. We are addressing our shortcomings and we understand your frustrations in having to deal with... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Plaza for 12 nights and it was just amazing. Firstly, we arrived early before check in time and we were able to go to our room straight away which was much appreciated after a long flight. There is a free shuttle bus from the hotel to Gyeongbokgung, Insadong and Changdeokgung. The service is great as it... More 

Helpful?
Thank Awakez007
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear Awakez007, Thank you for taking the time to share your experience at THE PLAZA Seoul, Autograph Collection with the broader Tripadvisor community. I was delighted to read that many aspects of your stay met your expectations. Your support and patronage is incredibly appreciated, and I am more than happy to hear that you experienced our true level of service.... More 

Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed January 3, 2016

I spent 2 nights in the plaza hotel Seoul, I was very pleased with the great location and service. The hotel is in front of Seoul plaza, with great access to tourist attractions and only few minutes walk to myeongdong shopping and street food area.

Helpful?
1 Thank abdulhadialamri
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear abdulhadialamri, Greetings from THE PLAZA Seoul, Autograph Collection. Thank you for sharing your review with us. I am very delighted to know that you had a pleasant stay with us. It will be our pleasure to offer you another delightful stay on your next visit. Sincerely yours, Okto Kang Director of Hotel CS Department More 

New York
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed January 1, 2016 via mobile

Was here for a short break with my family (kids age 6 & 8) and they gave us a suite which was great. The decor is a little unusual but was actually very useful for our kids. The hotel is on the edge of Myeong Dong and connected to all the shops via an underground tunnel filled with shops. So... More 

Helpful?
Thank BJMing
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear BJMing, We thank you very much for choosing THE PLAZA Seoul, Autograph Collection to stay and for sharing your feedback with the broader TripAdvisor community. We are glad that your overall stay with us was enjoyable, and that your family enjoyed in our modern room facilities and convenient location. We do sincerely hope to see you soon upon your... More 

Bangkok, Thailand
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 30, 2015

Very nice room, beautiful decoration and design (lamps, wall paper, curtain with automatic opening, japan style toilet). Bed very comfortable. Swimming pool is in the building next door. Very big with long lanes.

Helpful?
Thank J0ymermaid
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear J0ymermaid, Thank you for sharing your experience with us. We are very pleased to know that you had a delightful stay, and that our nice room and facilities offerings had made a good impression on you. It will be our pleasure to delight you again on your next visit to Seoul. Sincerely yours, Okto Kang Director of Hotel CS... More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 29, 2015

Excellent all rounder hotel. Great location, excellent (and smiling/helpful) services. Junior suites are worth the extra bit of money, if you can afford it. Easy to walk to and from most locations. Only minus: prices at the cafe/bar are extravagant for what is on offer there.

Helpful?
Thank Guenael M
PlazaMarketing, 매니저 at THE PLAZA Seoul, Autograph Collection, responded to this review

Dear Guenael M, Thank you for you recent visits and sharing your experience at THE PLAZA Seoul, Autograph Collection. We are delighted you enjoyed your stay with us and that our team were very welcoming and helpful during your stay. The hotel is ideally situated in the cultural heart of Seoul, and adjacent to a central transport hub for quick... More 

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