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Lotte Hotel Seoul

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30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
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Lotte Hotel Seoul
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Lotte Hotel Seoul
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1,897 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel in the middle of town, great facilities and next to a very large shopping centre. Rooms have everything you need and very good breakfast. Dry cleaning is fast and inexpensive. The rooms offer great views of the city, a very large reception and the 2 different blocks can be slightly confusing. Great hotel will certainly stay again.

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear TheEleys, Thank you for staying with us and sharing your experience at Lotte Hotel Seoul. We are very pleased to hear that you had a comfortable stay at Lotte Hotel. Kindly visit us again. We will put our best effort to provide a comfortable stay. Thank you again for choosing Lotte Hotel Seoul. We wish you all the best.... More 

Rottenburg am Neckar, Germany
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is no doubt an excellent hotel. Well-appointed rooms, great views, friendly staff, excellent location with metro station just outside, romantic bar with artificial waterfall, Molton Brown toiletries etc. However, I would say that the quality is commensurate with the price and class of this hotel. Rooms may possibly be large by Korean standards but even on Club level, they... More 

Was this review helpful? Yes 1
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear Thomas D, Greetings from Lotte Hotel Seoul! We would like to appreciate you for choosing us and taking your valuable time to share your experience with us. We had great pleasure to have served you as our guest, and we are happy to learn that your stay had been enjoyable and you loved the location We hope to see... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel is very well located. Just across the Myeong Dong shopping street with an easy access to Subway (Eujiro-ga). Walking distance to City Hall or less than 5 minutes by subway. We were staying at the Junior Suites new wing. The room is huge with separate bed room and living room. Very nice with city view. The bed is... More 

Was this review helpful? Yes 1
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear Ari S, Thank you for staying with us at Lotte Hotel Seoul. We have well received your comments during your stay with us. I am very happy to hear that you were happy with the location of the hotel. We regrat that your experience was not perfectly satisfying you. We will carefully consider your suggestion regarding to concierge information... More 

Yorba Linda, California
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

This time around I took my mom to Seoul, stayed 4 nights and booked the deluxe room I think (the bigger room) but we got upgraded to the ladies room/floor upon check in. Only ladies were allowed on this floor. You have to use your room key to enter the floor once you exit the elevator. This was my first... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear mluv2travel, Thank you for your stay at Lotte Hotel Seoul. It is so kind of you to take the time to leave such a nice and detailed review. It is so helpful for other guests who never stayed at Lotte Hotel Seoul before. We are delighted to hear that you enjoyed your time with us, both time when you... More 

Austin, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The Lotte is a beautiful property, well-located near the Myeong-dong shopping area and connected to a mall. It is in downtown Seoul, a short walk or cab ride from some landmarks that one should visit. However, the hotel is seriously overpriced. A single mixed drink runs $22 - $33. It cost over $100 to have three days of underwear, a... More 

Was this review helpful? Yes
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear TexasTraveler78701, Thank you for your recent stay at Lotte Hotel Seoul. We sincerely apologize for not being able to exceed your expectations and thank you for bringing this matter to our attention. We centainly will share your comments with our housekeeping team and address the issues. It would be great if we could have the opportunity to serve you... More 

San Francisco, California
Level Contributor
77 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

The Lotte is a great hotel. The service is great and the restaurants are plentiful. The staff is very helpful and friendly. The property is conveniently located and very close to restaurants and shopping.

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear CaliforniaOriginal, Thank you for your stay at Lotte Hotel Seoul. It is so kind of you to take the time to leave such a nice and detailed review. We are delighted to hear that you enjoyed your time with us. It would be an honor if we could have a chance to serve you on your next trip to... More 

Cancun, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

Very well located just in front of underground station and near shopping and restaurant area. We upgraded to the Executive Club room.The rooms are clean and well appointed.  Room wifi and aircon worked perfectly. Front desk staff and concierge were the best part of our stay. Service by staff was impeccable, they are all friendly and ready to help. Walkable... More 

Was this review helpful? Yes
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear jessicaaeo, Thank you for staying with us and sharing your experience at Lotte Hotel Seoul. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff’s motivation. Your opinion made us to review our quality of service. Thank you very much for your input... More 

Trondheim, Norway
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked two double rooms for our three day stop over in Seoul. We are a family of two adults and two teenagers from Norway. We were very satisfied with the the excellent service. The rooms were very nice and the breakfast was fantastic. Would recommend this hotel highly.

Was this review helpful? Yes 1
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear tommy G, Thank you for staying with us and sharing your experience at Lotte Hotel Seoul. We are very pleased to hear that you had a comfortable stay at Lotte Hotel. We will try our best to provide the best service in the future. Thank you again for your opinion. We wish you all the best. David Kim General... More 

Munich, Germany
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has an impressive lobby , beautiful and stylish flower arrangements and extremely friendly staff , helpful and courteous! When it comes to the rooms , I had a room on the special ladies floor that unfortunately was very dark, small and certainly had some need for renovation. The walls had spots, furniture corners were shabby and the bathroom... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear AUMUC, Thank you for staying with us and sharing your experience at Lotte Hotel Seoul. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality and staff’s motivation. Your opinion made us to review our quality of service. Thank you very much for your input... More 

Scottsdale
Level Contributor
513 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is perfectly located in the center of the retail and restaurant action and some major sights. Our suite on the 33rd floor had a wonderful view of the city with the backdrop of the surrounding mountains. A generous size bedroom and living rooms with large windows and very nice furnishings and amenities. For the first time in our... More 

Was this review helpful? Yes
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear peterAZ, Thank you for staying with us and sharing your experience at Lotte Hotel Seoul. We are very pleased to hear that you had a comfortable stay at Lotte Hotel. Thank you for your kind compliments on our staff and service. I’ll make sure to let them know your comments as we always strive for the best customer experience.... More 

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