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Lotte Hotel Seoul

Travelers' Choice award winner
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30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
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Lotte Hotel Seoul
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Lotte Hotel Seoul
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1,791 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed today NEW

The Hotel is expensive but it seems so is every other hotel in Seoul. The location is excellent, close to metro, mall (very pricey) access from Hotel. Room service was good, ordered a pizza which was tasty but also overpriced. The bathroom was a decent size, with a small but deep bath, shower in the bath. The bed was not... More 

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New York City, New York
Top Contributor
114 reviews 114 reviews
73 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Lobby of the Hotel and service make impression. Rooms are relatively small for this price. But the prices in Lobby Lounge are unbelievably HIGH - almost 30 USD for a cup of coffee. Design is interesting though and location is very good. Lotte Department store is next door. Advice - take just REGULAR taxi to airport - it is... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear Marusya757, Thank you for visiting Lotte Hotel Seoul and spending your precious time to post a review! It is our great pleasure to have served you as our guest during your precious business trip, and we are glad to hear that you had a pleasant stay. Thank you again for your comment and hope to see you soon at... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I went to Seoul in February for work and stayed at Lotte for a week. I really enjoyed my stay there. The location is very convenient as it is close to City Hall and obviously to the Lotte department store and other shops and restaurants in the area. The room was big enough and comfortable. The food from the room... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear JaJa38, Greetings from Lotte Hotel Seoul! All of our staffs are glad to hear that you enjoyed your stay with us. Thank you for choosing us and leaving this generous review on tripadvisor.com. We try our best to provide you the service that goes above and beyond until you satisfy. As you mentioned, our deluxe rooms are spacious with... More 

Hong Kong
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If it wasn't for the location, I really am not sure why I am staying in this hotel again. It's right in the middle of Myongdong next to subway station so it's very convenient. We stayed at the New Wing but the furnishings are really getting tired. It was difficult to find enough plugs for charging the iphones/ipads and I... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Key downsides: 1) smallest rooms I have stayed in for such a price, and some have such a weird layout it feels genuinely uncomfortable to be in the room. 2) gym closes at 10pm - seriously for a 5 star hotel in a city where people work late this is absurd. 3) room service food is both overpriced and poor... More 

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Kuala Lumpur
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel. They have fabulous beds, great bathrooms and wonderful views of downtown Seoul. Every staff member I met was extremely professional. They are willing to do their best to accommodate requests when possible and if it's not, then they professionally tell you what they can do. Great at setting my expectations. I had requested an early check... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear milletim, Thank you for staying Lotte Hotel Seoul and posting a valuable review on the Trip Advisor. We were very glad to hear that your stay was pleasant. We try our best to always make our guests feel home and meet their expectations by providing them with great service and comfort. We are training our staff to always provide... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Recently stayed 5 nights in a junior suite on the 24th floor of the new wing. Check-in on the 14th floor was a breeze (the bellman in the lobby took care of our luggage). The suite was quite spacious (large bathroom, separate bedroom and living space) but could have used a bit of a touch up as the furnishing looked... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear wanderl0ster, Greetings from Lotte Hotel Seoul! Thank you for staying with us and taking your time to post this review about your experience. Your kind words are of the greatest encouragement to all of us. We are happy to hear that you had a wonderful stay with us, enjoying the well-equipped room and central location which allows our guests... More 

Troy, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

This is an extraordinarily beautiful hotel in an excellent location in downtown Seoul. Our room on an upper floor had a great view of Seoul the hotel is close to a number of palaces and museums. The hotel is located quite close to the Seoul train station, and shopping district of Myeongdong. The subway is 1 min from the hotel... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear kyoungmin y, Thank you for your great commentary on Trip Advisor. We are happy to learn that you were satisfied with hotel's room condition and general services. Lotte Hotel Seoul is located at the heart of Seoul with easy access to popular tourist spots in northern Seoul. It is the perfect accomodation for shopping and business as well. We... More 

Guangzhou, China
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok, it was not my first time visiting Seoul, but yet I went for this hotel and it turned out that I have made a right choice! the hotel is located in Myeong-dong, a major tourist attraction where you will be able to access the fabulous Korean food and shopping experience in a very short walk. In addition to that,... More 

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worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear Vince C, Thank you for your great commentary on Trip Advisor. We are happy to learn that you were satisfied with hotel's room condition and general services. Lotte Hotel Seoul is located at the heart of Seoul with easy access to popular tourist spots in northern Seoul. It is the perfect accomodation for shopping and business as well. We... More 

Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay which was for 7 nights. It was a nice quiet location with a very personal touch. Rooms were great. Beds very comfy. Great place to relax after a busy day sightseeing or shopping. 5 mins walk away with in a large shopping area. The staff were fantastic and treated us like a family not like staying... More 

Was this review helpful? Yes 1
worldbest2018, 제너럴 매니저 at Lotte Hotel Seoul, responded to this review

Dear jeong_rosa, Greetings from LotteHotel Seoul! Thank you in advance for sharing your comment on Trip Advisor. As you mentioned, the location and facilities of Lotte is really well located for our guests. We hope you enjoyed your staying a lot with our benefits and return back one more time. Thank you once again. Sincerly, David Kim General Manager More 

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