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All 413 Seoul hotels

Lotte Hotel World

4.5 of 5 Hotel   |   240, Olympic-ro, Songpa-gu, Seoul 138-220, South Korea
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Lotte Hotel World
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Ranked #7 of 413 Hotels in Seoul
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712 reviews from our community

Traveler rating
    417
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    54
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    8
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221
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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    (712)
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    (152)
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    (144)
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    (238)
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1 review
3 of 5 stars Reviewed 1 week ago

As a 5 star hotel, you would expect the ac system to be working right. However, after talking to the manager, I found out the hotel is using a central heating system which means everyone has no choice but to use it or close it. The only option they suggested was to turn the system off and they offered a... More 

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Steve C, Thank you for choosing the Lotte Hotel World for your recent stay in Seoul, Korea and thank you for sharing your experience with us on tripadvisor site also. I highly value our guests comments and concerns that it will help us to improve our service and provide better service in future. First of all, I give out... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

First time to this hotel and stayed for 3 nights, the room I stayed was a character room number 810, it is quite nice decorated, but the air-conditioner is really very bad, no air output at all no matter how I switched on and off or adjusted the temperature, it just not worked. The duty manager tried to help me... More 

Was this review helpful? Yes 1
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Gary N, Thank you for choosing the Lotte hotel World for your recent stay in Seoul, Korea and thank you for sharing your experience with us on tripadvisor site. First, I apologize for the inconvenience that we caused you by air conditioning system and all the troubles by waiting and changing the room. I'm glad that our duty manager... More 

Gold Coast, Queensland, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in the Lotte Hotel twice now, once in April last year and again in November. What an amazing hotel!! One of the best I've ever stayed in, there is even a golf course on the roof! Under the ground which you can access from the foyer is a whole new worl. In November it was snowing outside... More 

Was this review helpful? Yes 1
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Lee-Anne J, Thank you for staying at the Lotte hotel world for your recent stay in Seoul, Korea. And thank you for sharing your experience with us on tripadvisor site. We appreciate every comments and concern of our guests to improve ourselves that it will help us a lot in future to provide better service. It is pleasing to... More 

Daegu, South Korea
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed at Lotte Hotel World last week with my boyfriend. Beautiful hotel. Superb location. The decor is amazing. Truly 5 star! Only problem I had was that at check-in, my boyfriend and I were given 1 coupon for breakfast, although the booking was for 2 people. We didn't notice the mistake until we made our way to the restaurant... More 

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. M B, Thank you for staying at the Lotte Hotel World for your recent stay in Seoul, Korea. We appreciate any comments and concerns of our guests that it will help us a lot to improve ourselves in future. I'm glad that you had wonderful time here with us and mostly satisfied with our hotel. In the other hand... More 

Brussels, Belgium
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed 4 days / 3 nights with famlily at a club floor (on business trip). The room was clean, the room size average but overall the price / quality is very honest. Rooms were well equipped. Business lounge is nice, with free drinks and food all day. Convenience stores (lotte department etc... for shopping) are within stone's throw distance. Stay... More 

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. RudiDelange, Thank you for staying at the Lotte Hotel World and I appreciate your comments on here at Tripadvisor's website. We highly value our guests' experiences and concerns in order to improve ourselves and this will help us a lot in future. I'm glad to hear that you had satisfying stay with us and were able to benefit all... More 

Manila, Philippines
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 6 nights with our 4 children, mainly because of proximity to Lotte World and Kidzania. We stayed in the character floor, where the kids had the "character suite" and we had a character room next door. While the kids enjoyed their room, ours was one of the most uncomfortable rooms we've ever stayed in! Really wish they had... More 

Was this review helpful? Yes 1
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Islandpotter, Thank you for choosing the Lotte Hotel World for your recent stay in Seoul, Korea. And thank you for sharing your concerns with us. I'm truly sorry to hear that you had unpleasant time with us and couldn't benefit the most out of it. It is true that we don't have normal rooms right next to the character... More 

Senior Contributor
29 reviews 29 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was very clean,tidy,well maintained. My grandparents like it very much too. Though there is some language barrier but the staffs were really helpful. Easy to catch a taxi outside the lobby. Convenience store/mini market is within stone's throw distance. Stay was really pleasant,will definitely visit again. Highly recommended.

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Carmen91c, Thank you for choosing the Lotte Hotel World for your recent stay in Seoul, Korea. And especially thank you for sharing your experience on here at Tripadvisor website. We highly appreciate our guests' opinions and this will help us on improving our services. I'm glad that you were able to enjoy your stay with us and it is... More 

Hong Kong
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 20, 2015

Stayed at Lotte Hotel World for one-night before heading to the Pyeongchong ski area during x'mas 2014. The hotel itself was not brand new as I recall during my first visit in Seoul 15 years ago it was already there. Yet the hotel was properly maintained and you wont find it too aged. Rooms were well equipped with tooth brush... More 

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Happy Yeung, Thank you for sharing your experience on tripadvisor site and especially thank you for revisiting the Lotte Hotel World. I'm pleased to hear that you had a good time staying with us and glad that hotel location helped you getting to your next destination easier. I apologize for the inconvenience of room temperature if you visit us... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 15, 2015

Air conditioner not even working!!!! Small room. Very small:( bad location no good restaurants. There are no ice cube machine!! Service is Also bad no one can speak english.The worst hotel in seoul!!!!!!!!!!!!

Was this review helpful? Yes 3
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. J03LOL, Thank you for choosing the Lotte Hotel World for your stay in Seoul, Korea. And thank you for sharing your concerns with us here on tripadvisor. We take our guests' concerns heavily that we always try our best to improve upon them. It is unfortunate to hear that you had bad experience with our room condition and service.... More 

Greenville, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2015 via mobile

This place has everything. Great accommodations, restaurant, attractions, connected to fine shopping stores, etc. Great place for business or pleasure. The service is collect from the time you check in to the time of departure.

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Roberto V Thank you for staying with us at the Lotte Hotel World and also thank you for sharing your experiences here on tripadvisor site. We deeply care our guests' concerns and comments that we try our best to improve ourselves upon them. I'm glad that you were able to benefit from all the best features of hotel. Convenience... More 

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Additional Information about Lotte Hotel World

Address: 240, Olympic-ro, Songpa-gu, Seoul 138-220, South Korea
Phone Number:
Location: South Korea > Seoul
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lotte Hotel World 4.5*
Number of rooms: 469
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Also Known As:
Lotte Hotel Seoul
Hotel Style:
#6 Business Hotel in Seoul
#6 Family Hotel in Seoul
#7 Luxury Hotel in Seoul
#10 Romantic Hotel in Seoul

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