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Lotte Hotel World

Travelers' Choice award winner
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240, Olympic-ro, Songpa-gu, Seoul 138-220, South Korea
Lotte Hotel World
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Ranked #12 of 408 Hotels in Seoul
A recent review
4 of 5 stars reviewed 4 days ago
SYA1202 Kuala Lumpur, Malaysia
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722 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

was lucky to get a room with a view of the new lotte world mall and tower. Comfortable rooms and beds. Would have liked to have more light in the room as I was there on a business trip. Could provide complimentary breakfast for the price of the room though.

Review collected in partnership with this hotel

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked the character suite room with view of the Lotte World Theme Park, which has a queens bed, a single bed and a pull out bed. There is a game console in the room too. Stayed for 6 nights in this extremely convenient hotel, which is only 5 mins walk to the Theme Park. Hotel is connected to Lotte Dept... More 

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MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Patrick_Loh, Thank you for choosing the Lotte Hotel World for your recent stay in Seoul, Korea and thank you for sharing your experience with us. We heavily value our guests' thoughts and concerns that it helps us to improve ourselves in services. I'm glad that you had great time with your family at our characte suite room. I hope... More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Right next to Lotte World and connected with underground. Airport bus stop is just beside the hotel. Very helpful staffs and speak good English . Perfect for family stay. Good breakfast and free shuttle to Lotte hotel Seoul (near Myeongdong). We stayed there for 4 days and we enjoyed so much. The room is a bit small but still comfortable.... More 

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MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Marekhk, Thank you for staying at the Lotte hotel World for your recent stay in Seoul, Korea and thank you for sharing your experience on tripadvisor website. I highly value our guests' comments and concerns to improve ourselves for future service. It is pleasing to hear that you had wonderful time here with us and I'm more than happy... More 

Kuala Lumpur, Malaysia
Top Contributor
59 reviews 59 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a nice hotel in a good location about 75 mins by Bus from The Main International airport. Rooms are nice and Cosy. Staffs are very friendly and mostly speak good English KAL bus stops just outside the hotel. Location is above the train station and beside a shopping mall. It is also beside the Lotte World Adventure Park.... More 

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MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. WKKL, Thank you for staying at the Lotte hotel world for your recent stay in Seoul, Korea and thank you for sharing your experience on tripadvisor site. I highly value our guests' comments and concerns which will help us to improve our services in future. It is pleasing to hear that you were able to enjoy our hotel and... More 

San Diego, California
Top Contributor
84 reviews 84 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Lotte Hotel World is a large property that has a mix of business customers and families visiting the nearby amusement area. Go for a room that has club access. The club offers an excellent breakfast and happy hour drinks and snacks. Service in the hotel and especially the club was excellent. A new shopping center has opened just across... More 

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MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. DonR_09, Thank you for choosing the Lotte hotel world for your recent stay in Seoul, Korea and especially thank you for staying with us as a club guest. I appreciate your comments of our club floor and thoughts of club staffs. I'm glad to hear that you had wonderful time with us. Club staffs try their best to provide... More 

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A very nice place for a family with kids. You have everything you need there- a theme park, shopping malls, restaurant, and complete amenities. The room I got was really nice. It was very cozy to relax after a whole day of meeting. There are pillow choices you can choose from. I also have to commend their staff coz they... More 

Was this review helpful? Yes 3
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Marlowe I, Thank you for sharing your experience with us on tripadvisor of the Lotte hotel world. We highly value our guests' comments and concerns to improve ourselves to serve better. First, I would like to say thank you for choosing the Lotte Hotel world for your stay in Seoul, Korea and I'm glad that you and your family... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

As a 5 star hotel, you would expect the ac system to be working right. However, after talking to the manager, I found out the hotel is using a central heating system which means everyone has no choice but to use it or close it. The only option they suggested was to turn the system off and they offered a... More 

Was this review helpful? Yes 1
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Steve C, Thank you for choosing the Lotte Hotel World for your recent stay in Seoul, Korea and thank you for sharing your experience with us on tripadvisor site also. I highly value our guests comments and concerns that it will help us to improve our service and provide better service in future. First of all, I give out... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First time to this hotel and stayed for 3 nights, the room I stayed was a character room number 810, it is quite nice decorated, but the air-conditioner is really very bad, no air output at all no matter how I switched on and off or adjusted the temperature, it just not worked. The duty manager tried to help me... More 

Was this review helpful? Yes 2
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Gary N, Thank you for choosing the Lotte hotel World for your recent stay in Seoul, Korea and thank you for sharing your experience with us on tripadvisor site. First, I apologize for the inconvenience that we caused you by air conditioning system and all the troubles by waiting and changing the room. I'm glad that our duty manager... More 

Gold Coast, Queensland, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 21, 2015

We have stayed in the Lotte Hotel twice now, once in April last year and again in November. What an amazing hotel!! One of the best I've ever stayed in, there is even a golf course on the roof! Under the ground which you can access from the foyer is a whole new worl. In November it was snowing outside... More 

Was this review helpful? Yes 1
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. Lee-Anne J, Thank you for staying at the Lotte hotel world for your recent stay in Seoul, Korea. And thank you for sharing your experience with us on tripadvisor site. We appreciate every comments and concern of our guests to improve ourselves that it will help us a lot in future to provide better service. It is pleasing to... More 

Daegu, South Korea
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2015

I stayed at Lotte Hotel World last week with my boyfriend. Beautiful hotel. Superb location. The decor is amazing. Truly 5 star! Only problem I had was that at check-in, my boyfriend and I were given 1 coupon for breakfast, although the booking was for 2 people. We didn't notice the mistake until we made our way to the restaurant... More 

Was this review helpful? Yes
MooHeonLee, 제너럴 매니저 at Lotte Hotel World, responded to this review

Dear. M B, Thank you for staying at the Lotte Hotel World for your recent stay in Seoul, Korea. We appreciate any comments and concerns of our guests that it will help us a lot to improve ourselves in future. I'm glad that you had wonderful time here with us and mostly satisfied with our hotel. In the other hand... More 

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