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Grand Hyatt Seoul

Travelers' Choice award winner
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322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea
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Grand Hyatt Seoul
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Ranked #33 of 408 Hotels in Seoul
A recent review
4 of 5 stars reviewed yesterday
Keith L Seoul, South Korea
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946 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Seoul, South Korea
1 review
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed at Grand Hyatt Seoul for three nights in March 2015. We enjoyed staying here: customer services were superve and the hotel atmosphere is warm and friendly. Especially Paris Grill restaurant's food and service is one of the best. However, room cleaning service could be improved. There were a ring of stain in the bath tub... More 

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Burlington, Vermont
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This makes the third time I've stayed at the Grand Hyatt and every time has been fantastic. The location sits upon a hilltop offering great views in all directions. Numerous restaurants and shops are located close by. Easy transportation to and from the airport is also a plus.

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Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was in South Korea to attend a workshop last week which was held in the hotel. Stayed there as well for 4 nights. Rooms are not as big as the other Grand Hyatts I have stayed in so far but are very well maintained. Staffs in the hotel are very friendly and always willing to help. There are also... More 

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Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Once again the Grand Hyatt Seoul staff delivered "6 STAR" level of service in all aspects of our stay resulting in a most enjoyable and comfortable experience. Every stage of our visit -- from the very warm welcome and expeditious check-in, extraordinary service at the Grand Club Lounge, Club Olympus Fitness Center/Spa , daily room cleaning, business center, to seamless... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Contributor
20 reviews 20 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel sets the standard for customer excellence! The entire staff from check-in, concierges, executive guest services, housekeeping and the morning wait staff in the Terrace Restaurant sets the standard for other hotels to follow.

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Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review

Dear Guest, Thank you for choosing to stay at Grand Hyatt Seoul and for your comments about your experience with us. We were very glad to read your complimentary comments, “This hotel sets the standard for customer excellence! The entire staff from check-in, concierges, executive guest services, housekeeping and the morning wait staff in the Terrace Restaurant sets the standard... More 

Winter Park, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grand Hyatt is situated on the hillside of Seoul, near fashionable Itaewon. It is a beautiful and tranquil sanctuary after battling the traffic of the city. It is my hotel of choice while doing business in Seoul.

Was this review helpful? Yes 1
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review

Dear Guest, Thank you for choosing to stay at Grand Hyatt Seoul. We were deeply pleased to read your comments, “It is my hotel of choice while doing business in Seoul”. Thank you for leaving such honored compliments. We hope that we met your expectations and needs during your stay with us and hope to see you again in the... More 

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Grand Hyatt brand name set me with a high expectation. Am I disappointed? Let's see ... Pros: - Shutter bus services to Itaewon and myeongdong etc ... - large and well equiped gym, with indoor swimming pool - friendly staffs who speaks English! - convenience stores nearby, 5mins walk - breakfast spread is quite good, love the smoothie - not... More 

Was this review helpful? Yes
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review

Dear Guest, Thank you for choosing to stay at Grand Hyatt Seoul. We also thank you for leaving such constructive comments about your experience with us. We were pleased to read your complimentary comments, "- Shutter bus services to Itaewon and myeongdong etc ... - large and well equiped gym, with indoor swimming pool - friendly staffs who speaks English!... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

One headache after another at this hotel. Multiple room cards didn't work causing trips back down to the front desk. Room temperature was 80 degrees with no AC, only heat. Over priced everything. Not remotely 5 star!

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Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review

Dear Guest, We thank you for choosing to stay at Grand Hyatt Seoul and for sharing your comments about your experience with us. We are sorry that we failed to deliver the standards of service to which we hold ourselves accountable. We have referred your experience with malfunctioning room keys to our maintenance department to insure this situation does not... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My recent stay over the new year was a truly wonderful one. The trees surrounding the hotel were adorned with beautiful lights and gave us a unique feel upon arrival. We revelled in the warm welcome and gracious hospitality extended to us by the hotel staff. We stayed at the Grand Executive Suite and it commanded majestic views of the... More 

Was this review helpful? Yes
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review

Dear Guest, We appreciate your choosing Grand Hyatt Seoul and for sharing your experience with us here. We were happy to read your comments, “the greetings from the cheerful staff never fails to bring a smile to our faces” and “I was celebrating a special occasion with my family and the Executive Assistant Manager, Mr. Deni Dukic, went the extra... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An always go to for business trips in Seoul (Office in Itaewon) excellent service, lovely clean and fresh room. Beautiful setting on a hill, always charming to enter, love the live music. Highly recommend.

Was this review helpful? Yes
Grand_Hyatt_Seoul, Guest Experience Expert at Grand Hyatt Seoul, responded to this review

Dear Guest, Thank you for choosing to stay at Grand Hyatt Seoul. We also thank you for sharing your experience with us in this forum. We found your comments, “excellent service, lovely clean and fresh room. Beautiful setting on a hill, always charming to enter, love the live music. Highly recommend”, gratifying to read. Thank you. We hope to see... More 

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