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All 399 Seoul hotels

Imperial Palace Hotel

4.5 of 5 Hotel   |   640, Eonju-ro, Gangnam-gu, Seoul 135-010, South Korea
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Imperial Palace Hotel
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Ranked #83 of 399 Hotels in Seoul
4.0 of 5 stars 274 Reviews
A recent review
4 of 5 stars Reviewed May 19, 2014
markxhadden Norwich, United Kingdom
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274 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Imperial Palace Hotel
See the most recent reviews
Norwich, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 19, 2014

Well situated hotel in Gangnam with the excellent Susan Crawford looking after Guest relations. Well appointed foyer area ideal for private business meetings. Service excellent. Good connections to airport with Limousine bus.

Was this review helpful? Yes 3
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. It is always a pleasure having you with us. We thank you for your continued patronage over the years and hope to see you again soon! Sincerely, Susan Crawford Guest Relations Imperial Palace Seoul More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 11, 2014

this is a beautiful hotel with fabulous "looking rooms" and the service was great. annoying thing is first of all, the hotel card key had so many problems. i would get a fresh card and by the end of the day when i return back, my key wouldnt work on my door. i had to have them change my key... More 

Was this review helpful? Yes 1
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. Thank you for taking the time to share your review on TripAdvisor. We were glad to hear that you enjoyed the rooms, gym and great service. However, we were so sorry to hear about the problems you had with your room keys. I have spoken to the rooms’ manager about this issue and he... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 1, 2014

Normally I stay in this hotel durin biz trip, because this hotel hold the lot of good point for example, room cleaning, checkin-out waiting time, room service food, also this hotel located in city center named "Gangnam" so it's easy to connec to any location as like train station, city hall, airport.

Was this review helpful? Yes 1
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. Thank you for taking the time to share your review on TripAdvisor. I also thank you for continuing to choose our hotel when you are in town on business. So glad to hear your stays have been enjoyable and comfortable. I hope that your business will bring you back to Seoul soon. Yours Sincerely,... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 27, 2014

Great Stay, very comfortable and friendly staff. Hotel had good facilities for health and fitness. Room had a nice workplace with very good internet connection. Great Service ....19,000 KRW for one cup of ginger tea was a little bit expensive. :(

Was this review helpful? Yes 1
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. Thank you for your 'Great' review! So happy you enjoyed your stay with us. Looking forward to offering you more great service in the future! Yours Sincerely, Susan Crawford Guest Relations Imperial Palace Hotel More 

Great Barrington, MA
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 25, 2014

Wow. The lobby of the Imperial Palace is a visual riot: fountains, sculptures, faux finishes everywhere, and none of it particularly coherent. (I also stayed when what I hope is a temporary display of mirrored comic book heroines were on display -- think a full size Catwoman, made of reflective tiles, rotating slowly in front of you). The rooms are... More 

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IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. First I would like to thank you for sharing your review. Your feedback is greatly valued and will help us serve you better in the future. We were glad to hear that you found our guest rooms comfortable and found the bathrooms well appointed with our high-tech bidet. Also happy to hear that you... More 

Salt Lake City, Utah
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 24, 2014

We stayed here while visiting family and friends in Seoul. First week staying at the grand Hyatt was a joke with very poor inconsistent service and it was such a pleasant change to receive great service by the imperial hotel staff which definitely made up for our first week. Reservation staff Amy Kim was excellent and so efficient! She was... More 

Was this review helpful? Yes
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. Thank you for your positive review of our hotel. So glad that you found our hotel a “great place to stay” and so pleased Amy Kim was able to assist you in arranging your reservation. We were also happy to hear you enjoyed our buffets and especially pleased to hear about the great service... More 

New York City, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 22, 2014

My beautiful wife and I booked the supposedly best room in this hotel, a corner suite on the VIP floor, for 2 nights, looking forward to our romantic time together. As soon as we arrived at the hotel, our nightmare began. We got off our car, but the attendant didn't say hello or take our luggages and belongings. So I... More 

Was this review helpful? Yes 4
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. Please accept our most sincere apologies for all of the problems you experienced during your visit. We are so sorry for the unfortunate experience you had. Management has been informed about all of the problems you mentioned in order to ensure that these issues do not happen again. We will do our best to... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 19, 2014

I was at Imperial Palace, Seoul for two nights from 10 to 12 March 2014. Found the property very warm and comfortable in the midst of its huge size and overwhelming old world palatial decor. Very royal and elegant! Having traveled the entire night and arriving at 9 AM at the hotel, nothing could have have been more delightful than... More 

Was this review helpful? Yes 16
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. We were so glad that you enjoyed the “Royal Hospitality” at our hotel! We were also pleased to hear that you enjoyed our Italian restaurant. We have some amazing internationally trained chefs that pride themselves in offering authentic Italian cuisine. They were so glad to hear that you enjoyed the food so much! We... More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 11, 2014

Imperial Palace hotel is desperately trying to emulate a European style palace, but it just looks as if all the kitsch items imaginable are arranged here! After saying that and getting over the initial shock of a mirrored ceiling bedroom, it is incredibly comfortable and the staff are v obliging. Breakfast caters for both western and Asian tastes. An excellent... More 

Was this review helpful? Yes 15
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul! Thank you for your review on TripAdvisor. We were so pleased to hear how incredibly comfortable your stay was and also glad that you found our staff very obliging. We were happy to hear that you enjoyed our breakfast buffet and hotel bakery. I hope you had a chance to try some of our... More 

Tokyo, Japan
Top Contributor
62 reviews 62 reviews
47 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed March 8, 2014

My husband and I stayed at the Imperial Palace Hotel in Seoul for 4 nights in March 2014. The entire hotel interior, from the lobby to the hallways and into the guest rooms is filled with dark woods, marble, and brass. It's all very elegant and traditional. Since my husband has been there previously on business trips, we ended up... More 

Was this review helpful? Yes 20
IPSEOUL, Guest Relations at Imperial Palace Hotel, responded to this review

Greetings from the Imperial Palace Seoul. We thank you for taking the time to give such a detailed review of our hotel. We were especially pleased to hear that you enjoyed all of the benefits of staying in one of our club rooms. The information you have shared about our club benefits will be very helpful to future travelers! I... More 

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Additional Information about Imperial Palace Hotel

Address: 640, Eonju-ro, Gangnam-gu, Seoul 135-010, South Korea
Location: South Korea > Seoul
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Imperial Palace Hotel 4.5*
Number of rooms: 410
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Also Known As:
Imperial Palace Seoul
Hotel Imperial Palace
Hotel Style:
#44 Business Hotel in Seoul
#47 Luxury Hotel in Seoul

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