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All 392 Seoul hotels

The Ritz-Carlton, Seoul

5.0 of 5 Hotel   |   120 Bongeunsa-ro, Gangnam-gu, Seoul 135-907, South Korea
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Ranked #16 of 392 hotels in Seoul
A recent review
4 of 5 stars reviewed 1 week ago
dapperboi vancouver
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482 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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vancouver
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in Ritz Carlton Seoul for about 5 nights in March. After reading the reviews here, I was at first skeptical about the hotel. But when I arrived, the older decor did not really bother me as much as the service was well made up for it. The front desk clerk Ryan S was excellent in a way that... More

Was this review helpful? Yes 1
TheRitzCarltonSeoul, General Manager at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you very much for sharing your feedback related to your recent visit to our hotel. I am thrilled to read that our Ladies and Gentlemen were able to provide the level of service The Ritz-Carlton is well-known for. I am also happy to read that Ryan was excellent. We are very fortunate to have him as part... More

Dulles, Virginia
Contributor
13 reviews 13 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The executive lounge was not worth the extra $80/night for me - in fact, I had a much better and larger variety at their sister property (JW Marriott) so if you are looking for a big breakfast or evening cocktail service (aka light dinner) you might be disappointed. However the attention to detail is truly amazing - they really do... More

Was this review helpful? Yes 2
TheRitzCarltonSeoul, General Manager at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you for staying with the Ritz-Carlton, Seoul. I am so pleased to hear your compliment on our signature service provided by our ladies & gentlemen and thank you for bringing to my attention your concerns about the Club lounge. Feedback is extremely important to us so I believe your comment will be very helpful to improve our... More

Seoul, South Korea
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently organized & hosted a week-long conference at the Ritz for 50+ from all over the world for a global company. The event venue, service, food, and accommodations for all guests were nothing short of impeccable. Thanks to the incredibly helpful and attentive staff we had a very successful event from every angle. I looked into other hotels in... More

Was this review helpful? Yes 2
TheRitzCarltonSeoul, Director of Rooms at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you for staying and having the conference at the Ritz-Carlton, Seoul during your recent visit to Seoul. I am so grateful for your glowing feedback, and appreciate for taking the time to review your experience on TripAdvisor. Our ladies and gentlemen strive to make sure that all of our guests needs are met and it is assuring... More

Bolton, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed our stay here very much, service and comfort top quality, everybody very polite. Eva the concierge could`nt do enough to make our stay memorable in Seoul. Rooms excellent, swimming pool and Spa area fabulous. Would recommend this hotel to any discerning traveller.

Was this review helpful? Yes 2
TheRitzCarltonSeoul, Director of Rooms at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you for your valuable reviews for the Ritz-Carlton, Seoul. I am so pleased that you enjoyed our service and amenities so that you are willing to recommend our hotel to other guests. Also I can see the name of Eva who showed you the exceptional service. I will definitely share your compliment with her and her team.... More

NoVA
Top Contributor
94 reviews 94 reviews
35 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Ritz-Carlton as part of my first visit to Seoul. The hotel itself was very nice. The lobby is what you expect of a Ritz. The actual rooms were very nice but not the luxury you expect of the Ritz, particularly at the rates they charged. I would even say my room was a little sparce given... More

Was this review helpful? Yes 2
TheRitzCarltonSeoul, Director of Rooms at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you very much for taking the time to leave your valuable and constructive comment for us. I am pleased to hear that you enjoyed your stay with us and Gilbert from Guest Service team and other departments provided you personalized service and genuine care. As you mentioned, the improvement is always necessary to meet the expectation of... More

Kobe, Japan
Top Contributor
51 reviews 51 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 8, 2014

I don't think I need to go into detail about the hotel since if you're staying in the Ritz, you've probably stayed in one before and know already what to expect. I can confirm that it is a good hotel. However, one thing that struck me as strange was the placement of the bathroom towels above the toilet.To add to... More

Was this review helpful? Yes 3
TheRitzCarltonSeoul, Director of Rooms at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you very much for your valuable comments. I am very sorry to hear that your experience did not meet your expectation and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us so we have shared your valuable feedback with Executive housekeeping manger to look into the problem. I hope that... More

Eindhoven, The Netherlands
Top Contributor
84 reviews 84 reviews
62 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed March 5, 2014

I have been visiting this hotel a few times a year for the past 3 years for business. I do agree with both the positive and the negative aspects pointed out by the last few reviewers. Property: Indeed, this property is on the older side, I understood that this property is more than 30 years old! Therefore, I do agree... More

Was this review helpful? Yes 2
TheRitzCarltonSeoul, Director of Rooms at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you very much for taking the time to leave your valuable feedback. I am so pleased to read your comment and especially love your expression; “Staff is the jewel on the crown of this hotel”. I think this is one of the superb compliments we can get from you, our guests and I will be sure to... More

Sydney, Australia
Top Contributor
245 reviews 245 reviews
150 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed February 24, 2014

That's a "perfect" example of 50 years old property =) Very old, very very! Service is ok, but definitely not the Ritz level. The guys are tired and bored. We had to change room for 3 times. In the first one was terrible toilet smell. The second one was not so private - right before the lift (I have requested... More

Was this review helpful? Yes 2
TheRitzCarltonSeoul, Director of Rooms at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, we have shared your valuable comment with top management. I hope that we will have the opportunity... More

Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 16, 2014

Here's a review that is overdue, but necessary as we'd like to highly commend the exceptional service we received during our stay in December 2013. It was our 1st visit to the country, and not knowing what to expect, we picked The Ritz Carlton Seoul for its Tripadvisor Ranking. We had an awesome experience, and it started even before we... More

Was this review helpful? Yes 4
TheRitzCarltonSeoul, General Manager at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you for the fabulous review on your visit last year. I am so thrilled that your experience was memorable as much as you could describe every moment in detail after months. I was pleased to learn our Ladies and Gentlemen of the Ritz-Carlton, Seoul were able to anticipate and fulfill the needs of you and your group... More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 15, 2014

The rooms in this hotel are not as luxurious as I have come to expect from a luxury resort. Maybe this standard is OK for those who don't know better, but I thought our room was exceeedingly boring. Yes, it was clean and comfortable, but surely in a luxury resort, where you are paying megabucks for the stay, you should... More

Was this review helpful? Yes
MH373, General Manager at The Ritz-Carlton, Seoul, responded to this review

Dear Guest, Thank you very much for your constructive comments. We hope to welcome you back again in the near future. More

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Additional Information about The Ritz-Carlton, Seoul

Also Known As:
The Ritz-Carlton Seoul Hotel
The Ritz-Carlton Seoul Hotel Seoul
Ritz Carlton Seoul
Seoul Ritz Carlton
Ritz Seoul
Ritz-Carlton Seoul
Seoul Ritz
Seoul Ritz-Carlton
Address: 120 Bongeunsa-ro, Gangnam-gu, Seoul 135-907, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Seoul
#13 Luxury Hotel in Seoul
#14 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Seoul 5*
Official Description (provided by the hotel):
The Ritz-Carlton, Seoul is located in Gangnam, the heart of Seoul’s business, culture and fashion. It is close to Korea’s World Trade Center, the shopping district of Itaewon and several top department stores, and the cultural neighborhood of Cheongdam-dong, bringing guests unparalleled levels of satisfaction whatever the purpose of their visit. Its classical, antique-style design is inspired by that of the 18th century Palace of Versailles, while its unique exterior, which soars upward light a series of steps, following the contours of the land on which it is built, has become one of Gangnam’s local landmarks. A newly opened entrance, offering access directly from Sinnonhyeon Station, along Bongeunsa-ro, has added still further to the hotel’s convenience. The Ritz-Carlton, Seoul contains 375 guest rooms of 10 different types, including 47 Luxury Suites and 75 Club Rooms. Its guest rooms with balconies offer inspiring views of the city and great opportunities to sunbathe and hold a variety of parties. The Presidential Suite, a previously winner of the Best Suite prize at the Gold Key Awards for hotel design, is a favorite among VIPS visiting Korea and offers the very best in state-of-the-art facilities and unparalleled comfort. Decorated with works by international masters including Pablo Picasso and Roy Lichtenstein, the Presidential Suite offers a unique chance to enjoy some of the 20th century's finest art.The hotel contains six restaurants and bars: All Day Fine Dining restaurant The Garden, Chinese restaurant Cheehong, Japanese restaurant Hanazono, Oksan Buffet, The Ritz Bar, and Ritz Deli, offering a wide variety of fine dining experiences. The Garden, located on the hotel’s lobby floor, is particularly well-known for its outdoor garden, bringing a touch of nature to the heart of the city. From late spring to autumn, The Garden is popular for outdoor barbecues and a variety of other parties and wedding ceremonies. ... more   less 
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