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Sheraton Grande Walkerhill

177 Walkerhill-ro, Seoul 143-708, South Korea
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1 room 1 adult
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Sheraton Grande Walkerhill
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426 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
102 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at the Douglas house which was away from the main hotel. A bit of a pain during breakfast time because you either have to walk or take the shuttle. Hotel room itself was decent sized and had a balcony. Unfortunately it was minus 8 degrees C when I was there. The beds and sheets are comfortable but I had... More 

Helpful?
Thank Dustbusters
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear Dustbusters, Thank you for the great review of our hotel. Our hotel allows guests to enjoy clear views of the Han River and refreshing walks around Acha Mountain, which you might have experienced before. And we are in the process of developing further contents that the hotel can become an ideal destination for guests who desire an escape from... More 

verrierdale
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying in or dining at Sheraton Hotels for many years and the Sheraton Grande Walkerhill takes pride amongst the most beautiful hotels. The service was impeccable and both restaurants superb. My room was welcoming and viewed the river lights at night. The hotel offers a beautiful swimming pool which was very calming and spacious. Will stay here... More 

Helpful?
Thank sashalute
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear sashalute, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jungsup Do, General Manager More 

NYC
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Lazy and unprofessional staff at this hotel ensures the most amateur and terrible service that makes you feel like at some 2 star motel. Dare asking for a coffee at 8am... they look at you like you just landed from Mars. Instead of trying to somehow complete this utterly basic request they shake heads and say 'no possible'. The rudest... More 

Helpful?
Thank Karolina M
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear Ms. Karolina M, We deeply apologize for the inconvenience regarding our service during your stay. We would also like you to know that the hotel has always been fully committed to guest satisfaction with its differentiated service and value, as a real destination for relax and culture. Again, please let us give a word of apology for your inconvenience... More 

Lawai, Hawaii
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We very much enjoyed our 4 night stay in a lovely river view room. The front desk check-in was smooth and efficient. The bellman was very polite. We suggest that they tell guests where the light switch is for the room. We didn't find it until 1:00 a.m. It's part of the telephone console. Our room service pizza was delicious.... More 

Helpful?
Thank alto2
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear alto2, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jungsup Do, General Manager More 

Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 22, 2015 via mobile

We had a stay at Douglas house part of Sheraton but a kilometre away.lovely and isolated place with serene surrounding. Away from the busy life of city .rooms are specious and well maintained . Only issue is distance from main hotel .one has to walk up hill from main hotel but hotel provides free transport . Douglas house doesn't have... More 

Helpful?
Thank thepravasi707dream
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear thepravasi707dream, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jungsup Do, General Manager More 

Redmond, Washington
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 18, 2015

I stayed here for 3 nights. The hotel was beautiful and the staff was amazing. I stay at a lot of Sheratons and I was quite pleased with the Club. The breakfast in the Sheraton club was fantastic. The staff was also amazingly friendly and helpful. The only thing I disliked was the fact that the fitness center seemed to... More 

Helpful?
Thank Robert H
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear Robert H, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jungsup Do, General Manager More 

Singapore, Singapore
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 11, 2015

Not my first time to Seoul and was this trip I stayed at Sheraton for 2 nights. I have mixed feelings towards my stay, but mostly negative. Positive: 1) Very grand driveway, facade, lobby, etc... everything you would expect a 5-star hotel to be. 2) Very courteous and helpful front desk staff. 3) Very prestigious and reputable hotel with many... More 

Helpful?
Thank Eugene_Sim
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear Eugene_Sim, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 21, 2015 via mobile

This hotel was built in 1960s, which in Korea is very old. Rooms are very small and half of them (including the ones we stayed in) face a parking lot. Be sure to ask for river view if possible. 1. Room service food was very poor quality. See attached picture of pizza ordered. It looks very similar to the ones... More 

Helpful?
Thank Richard L
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear Richard L, First of all, thank you for your recent stay with us, and taking time to provide us with your feedback. We appreciate all the feedbacks we are given for service quality assurance. Please accept my sincere apologies for your disappointment about our food quality. I have shared with our culinary team about this and we’ll make sure... More 

Toronto
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed November 20, 2015

Really disappointing and frustrating stay at this hotel recently. First of all at check in was informed there's no free internet for SPG members. After asking for clarification if this is actually true, front desk manager MinYoung Kim took great delight in telling me they could definitely not provide free internet!! $25 a day to use internet in Seoul which... More 

Helpful?
1 Thank boss233811
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear boss233811, First of all, please accept my sincere apology for your recent stay with us. Your unpleasant experience is shared with all related employees here. For the internet matter, of course we provide free in-room internet for all SPG members when reservation made at ‘spg.com’ since February 2nd, 2015 but as your reservation was under special rate plan, internet... More 

Beersheba, Israel
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 10, 2015 via mobile

As a SPG platinum, I'm well familiar with Sheraton world wide. This one ain't different. Great service. Nice comfy rooms. Nice club lounge. The location is a bit problematic since it's on the outskirts of Seoul. For me it was ok since it's close to the high way out of Seoul. There's a free shuttle back and forth to the... More 

Helpful?
1 Thank AvivYalo
SheratonWalkerhill, General Manager at Sheraton Grande Walkerhill, responded to this review

Dear AvivYalo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jungsup Do, General Manager More 

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