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Renaissance Seoul Hotel

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237, Teheran-Ro, Gangnam-Gu, Seoul 135-915 , South Korea
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Renaissance Seoul Hotel
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Ranked #60 of 408 Hotels in Seoul
A recent review
4 of 5 stars reviewed 2 weeks ago
Benoit S Paris, France
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468 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copenhagen, Denmark
Top Contributor
54 reviews 54 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel was probably a very nice hotel when it originally opened many years ago. However, today it somewhat worn down and not 100% up to date. The room was cold and it was difficult to heat to a comfortable temperature. On the positive side I found the breakfast buffet to good, the staff serviceminded and the steak house restaurant... More 

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Dallas
Contributor
15 reviews 15 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

When we were packing to leave in the morning, I happened to strip the duvet off the bed to make a flat surface for packing. There were CRACKER CRUMBS on the sheets at the foot of the bed. Needless to say, we had not eaten in bed, so those sheets were not changed in between customers. The only way this... More 

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Eddie L, Front Office Manager at Renaissance Seoul Hotel, responded to this review

Dear Janet_D_1 Thank you for your review of the Renaissance Seoul hotel. Our very sincere apologies for the issues that you experienced during your stay- You entrusted us with giving you a tidy cleaning but we did not deliver it,although we change bed sheets every time new guest checks in. Guest satisfaction is our primary focus and we are reviewing... More 

Paris, France
Contributor
13 reviews 13 reviews
4 of 5 stars Reviewed 2 weeks ago

Renaissance is nice as an old lady : gentle and subtile, very polite, and you feel so good with her for calm and peaceful times. Staff is very kind and efficient. Rooms, though clean, are a bit old style, would need some refreshing, especially at that level of price. Calm, with nice (but small) swimming pool, several good (though pricey)... More 

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Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear Benoit, Thank you for your review of the Renaissance Seoul hotel, et je suis d’accord. The staff will welcome your comments – as we all believe it is the staff who makes the hotel experience memorable. Safe travels and we look forward to welcoming you back with a perfect check in again soon, Michael M More 

Pleasanton, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Have stayed at the Renaissance Hotel several times previously on business. Service has always been excellent and I appreciate the morning shuttle service to our office location. This past trip, service went a bit beyond. On my departure, I was scheduled to take the limousine bus back to the airport, but the bus was running late. While I had planned... More 

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Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear Thomas, Thank you for your review of the Renaissance Seoul hotel. Richard happily drove you to the airport and thank you for mentioning this, as he had not told me about it. It fills us with pride that our staff would do that in their own time and without hesitation; and without looking for recognition. Safe travels and we... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great first impression with huge lobby, nice restaurant and lounge. I did a mobile check from Inchon Airport with the prescribed 2 hour lead time. My room wasn't ready when I checked in and was told it takes 4 hours not two. My room was a let down. Carpet was pretty old and faded. Furniture was ok. I always stay... More 

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Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear Ce354260, Thank you for your review of the Renaissance Seoul hotel and for your comments about our mobile check-in. I have reviewed them with our front office team to ensure we don’t make the same mistake again. Safe travels and we look forward to welcoming you back with a perfect check in again soon, Michael M More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2015

Everytime a pleasure staying in this nice hotel. By beeing a member of Marriotts I could avoid staying in the queue. Beeing wellcome with a nice cup of tea - simply great. The pageboy carried my luggage into the room and was so kind to help me with the wifi access. Complimantaries are great. One of the best hotels I... More 

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Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear AlexFlensburger, Thank you for your review of the Renaissance Seoul hotel. Our new Executive lounge check-in is being well received and gives a wonderful view over Seoul – a cup of tea is a wonderful greeting anywhere in the world, especially when it is below zero outside. Safe travels and I look forward to welcoming you back again soon,... More 

Singapore, Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2015 via mobile

Hotel is well maintained, room was comfortable and clean. Warm welcome from reception during check in, commendable service. We had a great rest on the comfy bed. Location was convenient from the airport with the bus stop right outside the hotel.

Was this review helpful? Yes
Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear dooda_11, Thank you for your review of the Renaissance Seoul hotel. The front desk team will greatly appreciate your comments. After your “great rest in our comfy bed” did you try our wonderful breakfast? If not, hopefully on your next visit. Safe travels and I look forward to welcoming you back again soon, Michael M More 

Paignton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 14, 2015

I slept like a log great big bed and a very large room lovely lobby and very freindly staff hopefully will get chance to stay again. Probably one of the best i have stayed in. Great breakfast too thanks

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Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear Mark S, Thank you for your review of the Renaissance Seoul hotel, the teams will really appreciate your praise. A ‘comfy’ bed and a good breakfast are most important – did you try the traditional breakfast or some of our Korean or Chinese dishes? Safe travels and I look forward to welcoming you back again soon, Michael M More 

New York City, New York
Top Contributor
81 reviews 81 reviews
81 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed February 10, 2015

Quite centrally located in the Gangnam area. Check in was fast despite the reception was a bit cold. Room was of average size and the 90's styling was clearly outdated. Everything was clean though and very generous on in-room amenities. Free Wifi for Marriott Rewards members. Good breakfast buffet selection and staff very efficient. The indoor swimming pool was a... More 

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Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear BandBtraveller, Thank you for your review of the Renaissance Seoul hotel. We have many great reviews of our breakfast, I especially like the variety of Eggs benedict; you can never get bored. A morning workout, followed by a great breakfast is the perfect start to everyday! Our free Wifi is a very popular benefit of our Marriott rewards program,... More 

Honolulu, Hawaii
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 7, 2015

On the plus side, the staff were friendly, the lobby is nice, the breakfast buffet was fine (not the best I have had by any means, but good enough) and the hotel location is good, including being on one of the airport bus routes. However the room was small, looked like it had not been updated in 15 or 20... More 

Was this review helpful? Yes
Michael M, Director of Operations at Renaissance Seoul Hotel, responded to this review

Dear paulinlondon2002, Thank you for your review of the Renaissance Seoul hotel, and our honest apologises for the delay in your check-in. We have systems in place for busy times and it appears we did not action them – thank you for the feedback and we are working on correcting this issue. Safe travels and I look forward to welcoming... More 

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