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JW Marriott Hotel Seoul

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176, Sinbanpo-ro, Seocho-gu, Seoul 137-040, South Korea
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JW Marriott Hotel Seoul
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927 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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Ridgewood, New Jersey
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the JW Marriott for a business trip. The hotel was beautiful and clean with a very helpful staff. The rooms are spacious and well-appointed - what you would typically expect from a JW Marriott. It is well-located, being attached to a shopping center, but doesn't suffer from too many people or noise that could have been an... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear MaxxusD, Thank you for choosing JW Marriott Seoul for your stay and taking the time to share your experience. I am glad that your stay was a pleasant one. I also want to thank you for sharing a detailed review of our spa and fitness facilities. We look forward to having you back with us soon. Please feel free... More 

Fayetteville, North Carolina
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My first trip to Seoul and I couldn't have picked a better location. The hotel is amazing with great staff and great facilities. This hotel's fitness center is bigger than most stand-alone fitness centers. The pool includes an area where you can get a SCUBA certification and there is an indoor golf driving range. Seoul has amazing public transportation and... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear M L, Thank you for taking your time to write a wonderful review of JW Marriott Seoul. I am glad you enjoyed your stay. I would also like to thank you for recognizing our staff and facilities. I look forward to welcoming you back during your next stay. Please feel free to connect with me on conatctus.jwseoul@marriott.com. Kindest regards,... More 

Stuttgart, Germany
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I spend there 5 days and was positively impressed, very good hotel. How to get: you can get to Hotel from international airport with bus 6020. Station is Expres Bus Terminal. Buses are very comfortable and time is approximate the same as to take a taxi. So if you are not in a hurry, I would suggest bus. The price... More 

Was this review helpful? Yes 2
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear neostar, I would like to thank you for choosing JW Marriott Seoul for your stay and for sharing your review. I really appreciate your compliments on our hotel facilities and service. Thank you for sharing your tips about the transportation too. My team and I look forward to welcoming you back in the near future. Please feel free to... More 

Barrigada, null, United States
5 of 5 stars Reviewed 1 week ago

We stayed for 6 nights in Seoul with a beautiful King room with Exec. Lounge access. Our stay was comfortable. Housekeeping was fast and did a great job keeping our room tidy. (We have 2 young boys who did a good job messing it up). We arrived prior to check in (sleepy 3 year old and cranky 6 year old... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear MindyAguon, Thank you for taking the time to share your experience at JW Marriott Seoul. It means so much to our associates to read such outstanding commendations about their genuine hospitality. I will congratulate Denny and Alberto on their great service. We are very glad you had an excellent stay with us and look forward to meeting you again... More 

West Vancouver, Canada
Level Contributor
131 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked non-refundable 7-night room when I was still a Marriott Gold Member. Kinda regretted it ~ (1) that rate was almost always there, there's really not much need to book way in adv; (2) things DO happen, like MERS, but luckily, when I wrote the Hotel asking for their cancellation policy, the GM was really honorable & promised to allow... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Lraep, Thank you for sharing your experience at our hotel. We apologize that we failed to meet your expectations in some occasions. I would like to inform you that I take every guest feedback very seriously and have discussed the matter directly with my team so that we can work to repair our reputation. We are currently planning for... More 

Kuala Lumpur, Malaysia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 6 days for business. It's conveniently located near a subway station and right next to a shopping haven - Shinsegae Departmental Store is literally at your doorstep, and there is a network (more like a maze) of local Korean shops - skincare, clothes, accessories, you name it :) - within walking distance underground. The staff will go... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear mayt3ng, Thank you for taking your time to write a wonderful review of JW Marriott Seoul. It is always a pleasure to hear about our team’s outstanding service from our guests. I also appreciate your compliments on our hotel facilities and gym. I look forward to welcoming you back during your next stay. Please feel free to connect with... More 

Cincinnati, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love staying at JW Marriotts. Hotels are always top tier, clean and luxurious. There was always a live pianist and violinist in the lobby which really added to the atmosphere. The gym is superb and the service is great. The men outside work tirelessly to offer great service. Location is great - right in Gangnam next to the Express Bus... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Phoebe U, Thank you for taking the time to write a great review of your experience at JW Marriott Seoul. We are very happy you enjoyed our hotel facilities and service. It was a pleasure for our team to have you with us, and we look forward to welcoming you back in the near future. Please feel free to... More 

Chicago, Illinois
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

TIP 1: When going to the subway, it is more direct to go outside and down vs going down through the hotel. TIP 2: When buying a T-Money (transportation) card, have an extra 2,500 won to pay for the card itself. TIP 3: See below for shuttle to ICN for only 15,000 won I could have stayed at a hotel... More 

Was this review helpful? Yes 2
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear Wm R, Thank you so much for taking your time to share this detailed review. My team and I really appreciate your recognition of our great service. I would also like to thank you for sharing a detailed description of the transportation around the hotel that I believe fellow travelers would find to be very helpful. We are glad... More 

Shepton Mallet, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this review is about service. From the minute of my arrival (late) to the hotel everyone has been incredibly kind and helpful and polite. I have never seen anything like it. This morning I realised I needed new business cards. I went to the business centre, and 100 new ones were delivered by 1.30pm the same day: as I thought,... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear chris s, Thank you so much for taking the time to share your review of JW Marriott Seoul. I am glad your stay was a pleasant one. My team and I really appreciate your recognition of our great service. We look forward to welcoming you back to our hotel in the near future. Please feel free to contact me... More 

Bangalore, Karnataka, India
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel is good and well located. This is very near to Gangnam area, if my understanding is correct. Seansegae mall and central bus terminus can be accessed through an internal passage from the lobby. Rooms are good, spacious and very well maintained. I found the property to be slightly old, specially the interior of the room, but no complaints.... More 

Was this review helpful? Yes
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review

Dear HKBangalore, Thank you for choosing JW Marriott Seoul for your stay and taking your time to write a review. I really appreciate your compliments on our hotel and staff. I would also like to inform you that we are currently planning for future renovations. I look very much forward to welcoming you back to our hotel in the near... More 

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