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Lotte City Hotel Gimpo Airport

#22 of 417 Hotels in Seoul
Certificate of Excellence
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38 Haneul-gil, Gangseo-gu, Seoul 157-221, South Korea
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Lotte City Hotel Gimpo Airport
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Lotte City Hotel Gimpo Airport
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323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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West Lafayette, Indiana, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

after 13 hour flight from Chicago to Incheon, hotel was easy transfer to Gimpo Airport where I had flight to Gwangju the next day, as well as week later when going opposite direction back home....blurry eyed after flight Lotte Hotel Gimpo was perfect for weary traveler, nice buffet dinner, great air conditioner in room on a hot day. Mall adjacent... More 

Was this review helpful? Yes
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear Daniel R, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. We are delighted to hear that you were satisfied with hotel facilities and convenient location of Lotte City Hotel Gimpo Airport. We have shared your review on our service with our staff. We will refer to it as our guideline in... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for one night due to my flight being cancelled due to bad weather. The hotel is very nice, it is clean and the staff helpful. Downside? No tea/coffee in the room, no drinking water & no room service. This is not good when you need a room at short notice, as I did. The Shopping Mall on the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear Les W Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. Although we are providing complimentary coffee and tea bags in a drawer and two bottles of complimentary water in a refrigerator which is set inside a cabinet under the desk, we still apologize for any inconvenience during your stay. Following your... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was stuck in Seoul during a recent typhoon and ended up staying at this hotel due to its proximity to the airport. I needed help with re booking my flight due to some complications and the staff were great with this. I also found the restaurant staff to be friendly and helpful. Being located in a shopping center also... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear 34tomv, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. We have shared your review on our service with our staff. We will refer to it as... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On arrival the front desk staff welcomed me and were very helpful. The hotel is excellent and all of the staff very good and courteous. I had the breakfast buffet which had a vast selection and something for all tastes. I also had the dinner buffet which again was excellent and had something for all tastes. The hotel itself is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear P4491MGdavidp, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. Thank you for your kind compliments on our staff and service. I’ll make sure to let them know your comments as we always strive for the best customer experience. We promise to continuously provide excellent service and facilities in the future. Thank... More 

Bangkok, Thailand
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights in June 2015, Lotte City Hotel Gimpo Airport is quite isolated from Seoul city center, however, quite convenience. Hotel is connected to the shopping mall, so I could get anything we need from there. Room is a little bit too small (I stay in the premier room on the 8th floor) but view is great... More 

Was this review helpful? Yes 2
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear Ittipon, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. We are very pleased to hear that you had a comfortable stay at Lotte Hotel. The detailed review you have left would be a great help to other guests planning to visit our hotel. We promise to provide better service next time.... More 

Halong Bay, Vietnam
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

It was my first unforgetable trip with Lotte city hotel gimpo airport... . Wonderful staff. My mom and I enjoyed four nights staying here. The staff were extremely attentive and made sure we were treated like royalty. The hotel condition is excellent with every amenity needed to make the stay relaxing and stress free. (with very comfortable bed!!) I look... More 

Was this review helpful? Yes 8
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear mimi u, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. We have shared your review on our service with our staff. We will refer to it... More 

Baltimore, Maryland
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 16, 2015

4th time at this location. Exceedingly clean rooms, convenient location near mall, cinema, Gimpo airport, subway. Nice shower, toilet --maybe a bit of overkill with heated seat in the summer! Comfortable bed. Breakfast buffet includes fresh fruit, vegetables, Korean dishes, meats, juices--very nice. Service staff are friendly, multi-lingual, attentive, responsive--as you would expect. Price is relatively expensive, but worth it!

Review collected in partnership with this hotel

Was this review helpful? Yes 5
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear radio-c6aqq, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. We are very pleased to hear that you had a comfortable stay at Lotte City Hotel Gimpo Airport. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service quality... More 

Surrey
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 7, 2015

Have used this hotel several times over the past 18 months when transiting through Seoul due to convenient airport location. Pricey, but I'm on expenses so don't care ;-) about that. Staff are always pleasant and efficient, rooms always clean and comfortable. Extensive and varied buffet breakfast. Exercise room is basic. Shopping mall below has many restaurants and stores.

Review collected in partnership with this hotel

Was this review helpful? Yes 5
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear davebP7544PG, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. We are glad you enjoyed your stay at our hotel every time. Thank you for your kind compliments on our staff and service. I’ll make sure to let them know your comments as we always strive for the best customer experience. We... More 

Beijing Region, China
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 1, 2015

I got there at 1am in the morning after my attempts to find my hotel booked through Agoda failed. they gave me a special rate since I was checking-out at 7am, and the reception staff was friendly. Great choice for short trips or stop-overs, especially if you fly in and out of Gimpo Airport.

Was this review helpful? Yes 5
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear Ozana M, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. We are very pleased to hear that you had a comfortable stay at Lotte City Hotel Gimpo Airport. We have shared your review on our service with our staff. We will refer to it as our guideline in enhancing our service... More 

Wellington, New Zealand
Level Contributor
129 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed May 31, 2015

This hotel is situated across the road from Gimpo airport with the Lotte shopping centre below and to the side. The airport limousine bus from Incheon stops near the hotel and there is also a metro entrance. The entrance and reception are modern, uncluttered and efficient. The staff are warm and friendly in both reception and the restaurant. Breakfast and... More 

Was this review helpful? Yes 4
LotteCityHotel, 제너럴 매니저 at Lotte City Hotel Gimpo Airport, responded to this review

Dear Int_Academic, Thank you for staying with us and sharing your experience at Lotte City Hotel Gimpo Airport. Providing high quality of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. Kindly visit us again. We will put our best effort to provide a comfortable stay. Thank you... More 

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