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Sheraton Seoul D Cube City Hotel

Travelers' Choice award winner
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662 Gyeongin-ro, Guro-gu, Seoul 152-887, South Korea
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Sheraton Seoul D Cube City Hotel
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Sheraton Seoul D Cube City Hotel
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805 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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    (805)
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    (220)
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    (181)
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Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago

Amazing service and generous. Hate when hotels charge an arm and a leg for bottled water. They gave them to us for free for being a Starwood member. Private steam room in the bathroom! Enough said! Also, the view from our room and the top floor lobby was amazing. The hotel is connected to a shopping mall, food court and... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Jenny P, Thank you very much for your resent stay with us. We are extremely pleased to read that your recent stay with us at Sheraton Seoul D Cube City Hotel was up to your satisfaction with our convenient facilities and genuine service. One of the most important core values of our Sheraton Seoul D Cube City strives to... More 

Singapore, Singapore
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel is about 30 minute subway ride away from main city, but in Sindorim where the hotel is located, is a small town itself well-equipped with facilities and amenities. You do not need to get to city area as Sindorim is self-sufficient in terms of food, shopping and some entertainment. Sheraton Hotel D Cube City is... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./Ms. faithyvanitytable, Thank you for your resent stay and leaving us with a warmhearted review on TripAdvisor. We are glad to see your comments regarding convenient facility, 5 star quality breakfast spread, friendly and professional staffs, spaciouse veiw from our hotel which are most highly appreciated. All associates at Sheraton Seoul D Cube City Hotel strive to provide most... More 

Seoul, South Korea
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Although I am a frequent Marriott and Hilton family hotel guest, I thought I could try out for a new brand and made the reservation right away via a phone call to the reservations department. The staff on the phone recommended that I go for the ‘Frozen Summer Package’ which is more cost effective if two PAX are having breakfast;... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./Ms. WanE0712, Thank you very much for your recent stay with us and providing us with your valuable feedback. We are appreciative of your feedback which assists us greatly in improving our services. I am writing to you today to express my sincere apologies for not being able to meet your expectations on this occasion. Please be rest assured... More 

Singapore, Singapore
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a relatively new Sheraton so it still has a new feel about it from the general environment as well as the rooms. The staff are very friendly and eager to please and it shows in their service levels. Overall, a very nice hotel to stay at and a good choice for Seoul.

Was this review helpful? Yes 1
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./ Ms. Behappyeachday, Thank you for choosing the Sheraton Seoul D Cube City Hotel. We are extremely happy to hear that your overall stay was enjoyable with us. Sheraton Seoul D Cube City Hotel team strives to maximize guest satisfaction and will continually work towards providing excellent experiences to all of our guests. Again, thank you very much again... More 

Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great hotel! I stay here every time I visit Seoul for work, very clean and right above Sindorim Station, but most importantly the staff are courteous, genuine and efficient. Every time I come the staff are expecting me before I even give my name, and there is a concierge waiting to show me up to reception. The breakfast buffet is... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./Ms. Oop-89, Thank you very much for your frequent visit to Sheraton Seoul D Cube City Hotel. We are happy to hear that you have enjoyed the service of our warm and professional associates, spectacular views of Seoul and D Cube City Complex mall. At Sheraton Seoul D Cube City Hotel, creating a warm connection with our valued guests... More 

Manila
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The main lobby is located at the 41st floor and although there were a lot of people checking in, the process was quick and efficient. I liked the rooms at Sheraton D Cube hotel because they were spacious and airy. It's nice to look out at night to see the twinkling lights of Seoul. I loved the selection they had... More 

Was this review helpful? Yes 1
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./Ms M V, Warm greeting from the Sheraton Seoul D Cube City Hotel. We are happy to hear that you have enjoyed our spacious rooms, our food & beverage venues and spectacular views of Seoul and D Cube City Complex mall. All of our dedicated associates are renowned for their warmth and personalized service, we will continually work towards... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015

Like the room most. That window of bath and view through the huge facade was stunning since the room was at the 32th storey. Really comfortable bed. Design of the room was good and useful. Good to sit on the comfy seat and watch the city after a tiring day. Good sound isolation also. No voice. Dream like silence. Staff... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./Ms. Pitinohay…, Warm greeting from the Sheraton Seoul D Cube City Hotel. We are happy to hear that you have enjoyed our spacious room, spectacular views of Seoul and D Cube City Complex mall. All of our dedicated associates are renowned for their warmth and personalized service, we will continually work towards providing warm and genuine service and exceeding... More 

Markham, ON Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 23, 2015

We were a group of 4 girls with a connecting room at this hotel in the beginning of June. After getting on the shuttle bus from the airport which arrives right in front of the lobby, we were taken upstairs to the 41st floor of the building where the main lobby was located. Check in was very efficient and the... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Dear Mr./Ms. Yveeli, Warm greetings from the Sheraton Seoul D Cube City Hotel. First of all, thank you very much for your recent stay with us, and taking the time to provide us your valuable comment. It is pleased to know that you and you and your friends felt being taken care of by our associates and you were satisfied... More 

JMFPEDS
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 21, 2015

Very nicely appointed room (American sized), with a great view of the city from the higher floors.. The surrounding area does not have much to see, but the subway is in the basement, and access to the rest of Seoul is easy

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Mr./Ms. JMFPEDS, We appreciate your valuable feedback recently posted on TripAdvisor. We are extremely happy to hear that your overall stay was satisfactory and our level of service was up to your expectation. Every associate at Sheraton Seoul D Cube City Hotel is dedicated to service excellence, and we will continue to strive to be your preferred hotel to stay... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed June 20, 2015

getting to and from the hotel to the airport was very convenient with the airport bus service. It is just a few steps away from the subway. It is not located in a busy tourist place but getting around seoul was easy. The people at the concierge were very helpful and courteous. It was good to get back and rest... More 

Was this review helpful? Yes
Matthias_Sutter, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review

Mr./Ms. jose rico A, Thank you very much for your recent stay with your family, and leaving us with a wonderful review on TripAdvisor. As you mentioned, our location is extremely convenient connected to Sindorim Station and many attractions are located nearby the hotel. We are happy to hear that our genuine care by concierge associate was met your expectation... More 

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