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Banyan Tree Club and Spa Seoul

Travelers' Choice award winner
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San 5-5 Jangchung-Dong 2-Ga, Jung-Gu, Seoul 100-857, South Korea
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Banyan Tree Club and Spa Seoul
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Banyan Tree Club and Spa Seoul
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158 reviews from our community

Traveler rating
    82
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    17
    8
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chungju
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

My first visit on Banyan tree in Seoul~ My wife and I were absolutely satisfied with clean room, proper temperature and humidity, and kind service. Best one is beautiful view of Namsan in night. Strongly recommend!

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
minji2014, Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Guest, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had great time staying with us! Hope we could assist you again soon! Best Regards, Banyan Tree Club & Spa Seoul More 

Hong Kong
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 13, 2014

Like many other visitors my wife and I were very much attracted by the presence of a HUGE indoor pool inside even the standard Deluxe Room. Who wouldn't want to relax in your own private spa, any time at your own leisure, with colourful maple leaves of Namshan outside the glass curtain wall of your room? Our air/hotel package also... More 

Was this review helpful? Yes 1
minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Guest, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! We deeply regret and apologize for the inconvenience you have experienced while you staying with us. We would like to keep your sincere comment by solving our maintenance by sharing with all of our staff in our hotel and management for better service and... More 

Holland, Michigan, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
2 of 5 stars Reviewed November 5, 2014

NOT a global hotel and/or a hotel for long term guests. A comedy of errors from check-in to check out. Many billing mistakes, problems with simple instructions, poor (nearly incapable) service, and a lack of accountability and ownership. It got so bad that I asked to see the GM personally to discuss the many problems, and he wouldn't even show... More 

Was this review helpful? Yes
Kelly L, Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Guest, We appriciate for your precious time for reviewing Banyan Tree Club & Spa Seoul. We deeply regret and apologize for the inconvenience you have experienced while you staying with us. Thank you for sparing your time to let us know your concerns. We promise you that we wiil try to fix those problems. Thank you Warm regards, More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2014

On 27th Oct, I stayed with my husband in one of their deluxe suites, hoping to enjoy a relaxing night after 3 days of shopping and sight seeing. At first, all the hotel and room setting seems well placed and the impression was good. But very sooner, I noticed that the bathroom light was out, the air con was not... More 

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minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Ms. Cathy, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! We deeply regret and apologize for the inconvenience you have experienced while you staying with us. We would like to keep your sincere comment by solving our maintenance by sharing with all of our staff in our hotel and management for better service... More 

Seoul, South Korea
Top Contributor
54 reviews 54 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 30, 2014

The location of the hotel is bit off from the downtown, and the hotel was renovated and rebuilt on the old hotel called "Tower Hotel". The hotel has 2 buildings, hotel and club building. My room was located on the club building, on 6rd floor. The check in was easy but not so fast. The room was... Well, interesting!! A... More 

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minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Irxraydoc, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had generally great time staying with us! We respect your personal views expressed in regards to our service on food and beverage and would like to highlight for your next visit that we are more... More 

Contributor
16 reviews 16 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 27, 2014 via mobile

when i come to seoul there is no place i would rather be other than here!!!! the room with a private small pool and steam bath in the shower room IS DA PLACE!!!!! located at namsan with taxi you are at 5 minutes from everything!!!!

Was this review helpful? Yes 1
minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Bozerie, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had great time staying with us! Hope we could assist you again soon! Best Regards, Banyan Tree Club & Spa Seoul More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed September 19, 2014

We had a superior deluxe room (mid range) which was huge & included a 10sqm heated pool! Amazing views across the south of the city, we were on level 14 of 21 (which has a rooftop bar). We were shown to our room & all of its facilities - electric curtain control, sauna shower, bidet combination toilet, & how to... More 

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minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear MCandTJ, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had great time staying with us! Hope we could assist you again soon! Best Regards, Banyan Tree Club & Spa Seoul More 

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 11, 2014

We had a large room that was fantastic with great views - the steam room and the in room pool are amazing. But you are paying quite a premium for this which for a special occasions does make sense. The staff let me down and I was not impressed with the concierge service or the general reception team. We had... More 

Was this review helpful? Yes 1
minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear MPBrooklaw, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! We would like to express our sincerest apology regarding the problems you have encountered during staying with us. We are doing necessary steps on problems pointed out, including Concierge Service team and Food & Beverage including the quality of breakfast issues. If we may... More 

Gyeonggi-do
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2014

Banyan Tree Club & Spa Seoul is the first urban resort Very good oasis pool and Steel DrumOrchestra music My daughter and me love oasis pool and Steel DrumOrchestra music We will soon go to the oasis pool

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear G.sug J, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had great time staying with us! Hope we could assist you again soon! Best Regards, Banyan Tree Club & Spa Seoul More 

Seoul, South Korea
1 review
5 of 5 stars Reviewed July 10, 2014

It is greatest hotel where I have stayed. Everything is good & all facilities are good, especially indoor pool & spa are great. Sauna system is wonderful. I truly recommend this hotel for your travel and rest.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
minji2014, Guest Relations Manager at Banyan Tree Club and Spa Seoul, responded to this review

Dear Dong Gyu P, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had great time staying with us! Hope we could assist you again soon! Best Regards, Banyan Tree Club & Spa Seoul More 

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